BBQ/picnic area
Check availability

Reviews of Hampton Inn & Suites Albuquerque-Coors Road

2.5 out of 5
Hampton Inn & Suites Albuquerque-Coors Road
6150 Iliff Rd Nw, Albuquerque, NM

Reviews

8.0

Very Good

Rating 10 - Excellent. 479 out of 1000 reviews" "
Rating 8 - Good. 244 out of 1000 reviews" "
Rating 6 - Okay. 129 out of 1000 reviews" "
Rating 4 - Poor. 78 out of 1000 reviews" "
Rating 2 - Terrible. 70 out of 1000 reviews" "

8.6/10

Cleanliness

8.4/10

Staff & service

7.8/10

Amenities

8.2/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

10/10 Excellent

Marisa

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The staff was excellent. Brandon, the night staff who checked us in went above and beyond. The breakfast was pretty good and well staffed. Room was clean.

6/10 Okay

Anne

Liked: Cleanliness, staff & service
Stayed 1 night in Apr 2024

10/10 Excellent

Kari

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean large rooms, friendly staff at check-in
Stayed 1 night in Apr 2024

10/10 Excellent

William

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Easy on off I40. Good breakfast.
Stayed 1 night in Apr 2024

2/10 Terrible

Srivatsan, Fremont

Disliked: Cleanliness, staff & service, property conditions & facilities
Elevator was not working and I had to lug my bags to the 4th floor. Staff refused to give estimate on when elevator would be gixed or if they can move me to a lower room. Hotel room was old and carpets were smelling
Stayed 5 nights in Mar 2024

8/10 Good

Maria

Stayed 1 night in Mar 2024

10/10 Excellent

Dave

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The checkin was excellent.
Stayed 1 night in Mar 2024

10/10 Excellent

Patricia

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024

2/10 Terrible

Kathleen

Disliked: Property conditions & facilities
Stayed 1 night in Mar 2024

10/10 Excellent

Don

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The property is fine and it’s not the motel’s fault but the number of homeless hanging around the gates is unnerving
Stayed 1 night in Mar 2024

2/10 Terrible

DAVID

Traveled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
In all our travels to and from Georgia, while using many Hampton Inns, this by far, was the worst!! There were homeless people on the street where the Hotel was located. We were told to park in an area where the night lights would shine on the car and we could see our car from the room. The elevator was not working!! and we were told this after we checked in! Our room was on the fourth floor!! We had to hand carry all our luggage up 8 flights of stairs to get to the fourth floor. I have severe arthritis in my knees which made this very difficult to accomplish. The area outside the hotel was scary, to say the least! This was the absolute worst hotel stay I have ever had.
Stayed 1 night in Mar 2024

10/10 Excellent

sabrina

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024

2/10 Terrible

Irma

Traveled with pets, Traveled with family
Disliked: Amenities, property conditions & facilities
The elevators were not working. They charged me $75 extra for having my pet, since your website does not indicate that the price confirmed on-line does not include our pet. Where we parked our truck with u-Haul trailer had no cameras in the back parking lot. This is our third booking within 3 months with Expedia and are very unhappy especially, since we have to stay tonight 3/22/24 at another hotel. Irma
Stayed 1 night in Mar 2024

8/10 Good

Laura, Des Moines

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was great. The elevator wasn’t functioning, but the front desk staff was working with everyone who was checking in to find a room that would work for their needs given the situation. Our studio was spacious, clean, and comfortable, breakfast was great, and the staff was incredibly kind and helpful. The only reason for the lower score is the neighborhood. Driving into the hotel, there were several groups of homeless people lining both sides of the street, and the numerous signs saying the hotel was not responsible for damage to our car parked in their lot did not help put us at ease. From speaking with locals, this is not unique to this portion of Albuquerque. Just be cautious when parking to make sure you take everything in with you and lock your doors.
Stayed 1 night in Mar 2024

6/10 Okay

Howard

Traveled with partner
Disliked: Property conditions & facilities
Elevators were not working, Side door would not unlock, you had to go through the front door only. Did not get the room that was booked. Street was loaded with homeless/vagrants. Nothing happened,but not a good look for your business.
Stayed 1 night in Mar 2024

4/10 Poor

Sara

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024

6/10 Okay

Bonnie

Business traveler, Traveled with family
Liked: Staff & service
Disliked: Property conditions & facilities
The elevator was not working and we were only told this after we paid for our room on the 4th floor
Stayed 1 night in Mar 2024

4/10 Poor

ronni

Disliked: Staff & service
Did not clean rooms
Stayed 3 nights in Mar 2024

10/10 Excellent

Orrin

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024

4/10 Poor

Polly

Traveled with family
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Desk staff was very helpful. Elevators not functioning. Compensation offered for inconveniences. Barking dog on floor. Room was tired. No mattress protection in use. Many random people roaming the area. Vehicle safety was in question.
Stayed 1 night in Mar 2024

2/10 Terrible

Tom

This property is a mess. I waited in line while the only person working at check in issued keys to an entire bus load of people. Then he told me the only rooms they had left for me were on the forth floor and the elevator was not working so I’d have to use the stairs. Having just had knee surgery that wasn’t going to work for me. When I asked him if he could transfer my reservation to another Hampton Inn he simply said no and told me he would reverse the charges on my Visa. So, Hampton Inn left me without a room as it was getting dark. I’ll never stay in your hotel again!
Stayed 1 night in Mar 2024

6/10 Okay

Alicia

Liked: Cleanliness, staff & service
Elevator’s broke, my girlfriend with a bad knee and I were given a room on the third floor.
Stayed 1 night in Mar 2024

4/10 Poor

Ted

Traveled with partner, Traveled with pets
Disliked: Property conditions & facilities
The property was clean and looked nice. Unfortunately the elevator was out of commission. I had a third floor room and was not aware of this when I booked the room. This made for an incredibly inconvenient situation for me. My wife has bronchitis, my 16 year old dog has arthritis, and I have a sore ankle. I had to carry my dog up and down the stairs. Also the wall thermostat did not work. Our room was very warm during the night. I asked to talk to the manager in the morning, but she wasn’t in until 8:00. Marlane said that she would give me Hilton points. But as of this review, there has been none. I was quite disappointed with how our room worked out.
Stayed 1 night in Mar 2024

4/10 Poor

Peter

Traveled with family
Liked: Cleanliness
Disliked: Property conditions & facilities
Elevator out of service. Carpet in hayhas seen better days. Tile in our bathroom is falling off the wall....
Stayed 1 night in Mar 2024

10/10 Excellent

Salvatore

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024

4/10 Poor

Manuel

Stayed 1 night in Mar 2024

2/10 Terrible

Manuel Ruvalcaba-Vasquez

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
We had to make our own beds and take out our own trash. There was no housekeeping service for our room. I had to go down to lobby and get clean towels. We were there for 5 days.
Stayed 4 nights in Feb 2024

6/10 Okay

Garry

Disliked: Property conditions & facilities
Very beat up for a Hampton. Furniture dated and chipped. One elevator not working. No ice buckets in rooms.
Stayed 1 night in Feb 2024

6/10 Okay

Mona

Traveled with pets, Traveled with family
Disliked: Cleanliness, amenities, property conditions & facilities
It’s definitely dated. Doesn’t appear to be a very safe neighborhood.
Stayed 1 night in Feb 2024

8/10 Good

Delena

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good restaurant on site
Stayed 4 nights in Jan 2024

10/10 Excellent

Mary

Traveled with family
Great staff , clean room and the breakfast was great
Stayed 1 night in Feb 2024

2/10 Terrible

Mary

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024

10/10 Excellent

Dianna

Stayed 1 night in Feb 2024

6/10 Okay

David

Traveled with family
Disliked: Property conditions & facilities
Travelers should be aware that this Hampton Inn is definitely showing its age in terms of peeling wallpaper, worn carpeting, and very outdated room furnishings. The extra expense associated with a Hampton Inn stay as compared to the budget hotels that surround this property was not worth it. Additionally, staff appeared to be poorly trained - we were billed twice for the same room and it took multiple calls and almost two weeks to get the erroneous duplicate charge credited back to our card.
Stayed 1 night in Jan 2024

10/10 Excellent

Ken

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Check in worker and check out worker were extremely friendly and helpful!
Stayed 3 nights in Feb 2024

10/10 Excellent

Enrique

Liked: Cleanliness, staff & service, property conditions & facilities
Good
Stayed 1 night in Feb 2024

8/10 Good

Duane

Traveled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel was clean and the parking lot was secure with adequate lighting. The room it’s self was in need of some updating. Staff were friendly and helpful and recommended great nearby Mexican restaurant.
Stayed 1 night in Feb 2024

8/10 Good

Robert, Chesterfield

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The stay and the hotel were was good. Staff was ok, but the surrounding area wasn't great. Not the safest location to be in, but the hotel and its property were well monitored. Not sure I would stay here again based on the area the hotel was located.
Stayed 1 night in Feb 2024

10/10 Excellent

Gary

Stayed 2 nights in Feb 2024

8/10 Good

Irene, Vista

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Too many transients in the area
Stayed 1 night in Jan 2024

2/10 Terrible

Alexis

Stayed 1 night in Jan 2024

10/10 Excellent

Brandon

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fair price. Room was clean and had a lot of space. Only complaint is you can hear every step from other rooms. Walking or running we heard every step.
Stayed 1 night in Jan 2024

8/10 Good

Denise

Traveled with partner
We could hear the people above us walk.
Stayed 1 night in Jan 2024

8/10 Good

Donald

Liked: Cleanliness, staff & service, property conditions & facilities
Nice.
Stayed 1 night in Jan 2024

6/10 Okay

Stuart

Stayed 1 night in Jan 2024

2/10 Terrible

alexis

Traveled with partner
Disliked: Cleanliness, staff & service, property conditions & facilities
This property is at the very end of the strip of hotels. First thing you see entering the street is a lot of homeless running around. Secondly, the checkout situation was very disorganized. Only one person checking in people. Thirdly, the rooms are super outdated. Walls are thin. The hallway noise is insanely loud. The doors of rooms slam hard and a lot of people aren’t aware of that. The bathroom was rundown too. The faucet and shower head have hard scale. The floor tiles were coming up. And in the room I stayed in has a big gash on the ceiling. Probably, due to water damage. The mini fridge is super loud and so is the heater. Look somewhere else for one good night of sleep. I don’t think it was worth it.
Stayed 1 night in Jan 2024

10/10 Excellent

Donald

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024

2/10 Terrible

cory

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Unkept and not Maintained
This hotel was horrible. The pool was ice cold, my kids had blue lips after being in the pool for about 5 minutes. The bottom of the hot tub was falling apart and felt like walking on pebbles. The floor in the pool area was tile that was super slick when wet being a safety hazard. A bunch of the safety glass around the pool was cracked and shattered. Water pipes in the walls rattled, creaked and whined when the water was running. The breakfast had a sign for eggs but no eggs were servers and most the other items were barely in stock. The pillows were so flat that it was like not having a pillow. The power outlet by the bed had a cracked cover. The cost for this hotel was not worth the stay and I will probably never stay in a Hampton Inn & Suites due to this visit.
Stayed 1 night in Jan 2024

10/10 Excellent

Tera

Stayed 1 night in Jan 2024

8/10 Good

Maria

Liked: Cleanliness, property conditions & facilities, room comfort
Amazing friendly staff and good breakfast choices as well as very clean
Stayed 2 nights in Jan 2024