Terrace/patio

Reviews of Hilton Garden Inn Albuquerque Uptown

3 out of 5
Hilton Garden Inn Albuquerque Uptown
6510 Americas Pkwy Ne, Albuquerque, NM

Reviews

8.4

Very Good

Rating 10 - Excellent. 519 out of 1002 reviews" "
Rating 8 - Good. 249 out of 1002 reviews" "
Rating 6 - Okay. 118 out of 1002 reviews" "
Rating 4 - Poor. 75 out of 1002 reviews" "
Rating 2 - Terrible. 41 out of 1002 reviews" "

9.0/10

Cleanliness

8.8/10

Staff & service

7.8/10

Amenities

8.6/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

4/10 Poor

Shantel

Traveled with group
Liked: Cleanliness
Disliked: Property conditions & facilities
Doing construction, our electricity went out. The elevators sounded like they were gonna break any minute. It’s fine to be doing construction but put it up on your site cause it’s inconvenient for ppl that have surgery or things of urgency as such.
Stayed 2 nights in Apr 2024
Response from Hotel Management on Apr 9, 2024
Thank you for your feedback. Our hotel is currently undergoing renovations as you know. We do have this information listed on both our website and other booking websites. We are very sorry that you were not aware of these renovations. We do hope you will consider staying us again in the future, to see the completion of these renovations!

6/10 Okay

Karri

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The hotel was ok but there was no parking for if your towing a trailer. Also the ice machine didn’t work on our floor
Stayed 1 night in Apr 2024
Response from Hotel Management on Apr 8, 2024
Thank you for your feedback. As you know, we are undergoing renovations, so we do have limited parking at the moment. Thank you.

10/10 Excellent

Timothy

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff and beautiful property
Stayed 1 night in Apr 2024
Response from Hotel Management on Apr 5, 2024
Thank you for your feedback, Timothy. We hope to see you again soon!

10/10 Excellent

Dolores

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Bernadette and Amanda made the stay memorable!
Stayed 2 nights in Mar 2024
Response from Hotel Management on Apr 2, 2024
Thank you, Dolores, for your feedback. We hope to see you again soon!

10/10 Excellent

verlyncia

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Nice
Stayed 1 night in Mar 2024
Response from Hotel Management on Apr 1, 2024
Thank you for your feedback. We hope to see you again soon!

10/10 Excellent

Shane

Traveled with family
Great for conditions, the property is currently renovating so expect some minor inconveniences at the moment.
Stayed 1 night in Mar 2024
Response from Hotel Management on Mar 25, 2024
Thanks for your review, Shane. We hope you'll come back soon to see all of the renovations we are doing!

10/10 Excellent

Gregory

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Renovations were in progress.
Stayed 2 nights in Feb 2024
Response from Hotel Management on Mar 19, 2024
Thank you for your review, Gregory. We hope to see you again soon!

4/10 Poor

Jack

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Stayed 1 night in Mar 2024
Response from Hotel Management on Mar 18, 2024
Thank you.

8/10 Good

Alicia

Liked: Cleanliness, staff & service, property conditions & facilities
It was nicez
Stayed 3 nights in Mar 2024
Response from Hotel Management on Mar 14, 2024
Thank you for your revew, Alicia.

10/10 Excellent

joAnne

Traveled with family
Disliked: Amenities, property conditions & facilities
Under construction which is definitely needed. I would not have stayed had I known the building was under contruction. Parking was terrible. First time I go to a Hilton where they don't ask if I am a Hilton Honors member.
Stayed 1 night in Mar 2024
Response from Hotel Management on Mar 11, 2024
Thanks for your review, JoAnne. We are definitely under renovation right now, but we cannot wait to be able to show you our new and improved hotel in just a few months! We hope to see you again.

10/10 Excellent

Nicole

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 6 nights in Feb 2024
Response from Hotel Management on Feb 29, 2024
Thank you for your review, Nicole! We hope to have you as our guest again soon!

6/10 Okay

Colleen

Stayed 1 night in Feb 2024
Response from Hotel Management on Mar 22, 2024
Thank you for your review, Colleen.

6/10 Okay

Spencer

Remodel in progress; desk staff overall needs to be more professional
Stayed 3 nights in Feb 2024
Response from Hotel Management on Feb 5, 2024
Thank you for your feedback.

10/10 Excellent

Amanda, Kenosha

Traveled with family
Liked: Amenities
Very nice place to stay.
Stayed 1 night in Jan 2024
Response from Hotel Management on Jan 15, 2024
Thank you for your review, Amanda.

10/10 Excellent

Mary Ann

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Hotel Management on Jan 15, 2024
Thank you for your review, Mary Ann.

8/10 Good

omar, el paso

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
breakfast incluide
Stayed 3 nights in Dec 2023
Response from Hotel Management on Feb 5, 2024
Thank you for your review. Hilton Garden Inn hotels offer a cooked-to-order breakfast for an additional charge. This allows you to choose your breakfast and receive high quality ingredients prepared by a Chef. Thank you for your stay.

10/10 Excellent

Beau

Stayed 2 nights in Dec 2023
Response from Hotel Management on Jan 30, 2024
Thank you for your review, Beau.

8/10 Good

Christopher

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Hotel Management on Jan 4, 2024
Thank you for your review!

10/10 Excellent

Renee

Stayed 1 night in Dec 2023
Response from Hotel Management on Jan 15, 2024
Thank you for your review, Renee.

8/10 Good

Theresa

Stayed 1 night in Dec 2023
Response from Hotel Management on Jan 4, 2024
Thanks for your review, Theresa!

2/10 Terrible

Christopher

Traveled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The heater in the room did not work. There were no bath tub in the bathroom. I over paid for the hotel with ton of issues. The front desk was not helpful.
Stayed 2 nights in Dec 2023
Response from Hotel Management on Jan 4, 2024
Thank you for your review, Christopher. We are very sorry to hear you had a less than satisfactory experience. We appreciate your feedback and will be sure to address these concerns with our team.

10/10 Excellent

Bill

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Hotel Management on Jan 4, 2024
Thanks for your review, Bill!

10/10 Excellent

Chad

Liked: Cleanliness, amenities, property conditions & facilities
What
Stayed 1 night in Nov 2023
Response from Hotel Management on Jan 4, 2024
Thank you for your review, Chad!

4/10 Poor

Stephen

Traveled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Never again
Staff member told us to remove everything in our vehicle or it would be stolen. Poor security and outdoor lighting.
Stayed 1 night in Dec 2023
Response from Hotel Management on Jan 4, 2024
Thank you for your review, Stephen. We ask our guests not to leave valuables in their vehicle as a precaution, especially during the Holiday Season. We hope your will consider staying with us again in the future.

8/10 Good

Ann, College Station

Traveled with partner
Liked: Cleanliness, staff & service
Breakfast option was priced too high for what you could get - we went elsewhere.
Stayed 1 night in Dec 2023
Response from Hotel Management on Jan 4, 2024
Thank you for your feedback, Ann.

8/10 Good

Laverne

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The bathroom sink was not draining and light bulbs needed to be replaced in the bedroom and bathroom. I told the front desk when I left and I don’t know if repair were made.
Stayed 1 night in Nov 2023
Response from Hotel Management on Jan 4, 2024
We are very sorry to hear that you had a less than satisfactory experience with us. We appreciate your feedback and will be sure to address the concerns you mentioned.

4/10 Poor

Shawn, Farmington

Traveled with family and small children
Liked: Amenities
Disliked: Property conditions & facilities
Air conditioner was broken, kept turning on and off during the night. Too late to ask for another room, no compensation was given
Stayed 1 night in Nov 2023
Response from Hotel Management on Jan 4, 2024
We are very sorry to hear that your stay was less than satisfactory. We appreicate your feedback and will be sure to address the AC issue you mentioned. Thank you.

2/10 Terrible

Alicia

Stayed 1 night in Nov 2023
Response from Hotel Management on Jan 4, 2024
We are very sorry to see that you had a less than satisfactory experience. Please feel free to reach out to us to discuss your stay in further detail.

10/10 Excellent

Amber

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Nov 2023
Response from Hotel Management on Jan 4, 2024
Thanks for your review, Amber.

2/10 Terrible

Ricardo

Traveled with partner
This was NOT A HILTON hotel like I’ve seen a Hilton Hotel…… The key to get in the entrance didn’t work right….for the price we paid and no free breakfast is unheard of…..the room is nothing the size of a Hilton Hotel We’ve stayed in ….There was NO parking we had to park at a restaurant next door…..We will never stay at that Hilton ever and have doubts about even staying at a Hilton anymore….especially for the price…..
Stayed 1 night in Nov 2023
Response from Hotel Management on Jan 4, 2024
Thank you for your feedback, Ricardo. We are very sorry to hear that you had a less than satisfactory experience. We appreciate your feedback. We will be starting hotel renovations soon. We hope you will consider staying with us again in the future so that we can provide you with the level of service you have come to expect from a Hilton Hotel.

10/10 Excellent

Janice

Stayed 2 nights in Nov 2023
Response from Hotel Management on Jan 4, 2024
Thanks for your review, Janice!

10/10 Excellent

Randall

Stayed 1 night in Nov 2023
Response from Hotel Management on Jan 4, 2024
Thanks for your review, Randall.

10/10 Excellent

David

Stayed 1 night in Nov 2023
Response from Hotel Management on Jan 4, 2024
Thanks for your review, David!

8/10 Good

Mark

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Front Desk staff were all excellent in helping and service to the guests!
Stayed 1 night in Oct 2023

10/10 Excellent

Michael

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Convient location
Stayed 1 night in Oct 2023

10/10 Excellent

Nancy

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay
Great stay , close to everything
Stayed 1 night in Oct 2023

10/10 Excellent

Martin

Stayed 3 nights in Oct 2023

10/10 Excellent

Sarah

Stayed 1 night in Sep 2023

10/10 Excellent

omar, el paso

Stayed 1 night in Sep 2023

8/10 Good

Dal

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The location was quiet and clean. The service that I received from the front desk was amazing and fast.
Stayed 1 night in Sep 2023

10/10 Excellent

Brandy

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2023

6/10 Okay

Sandra

Traveled with family
Liked: Cleanliness
No Breakfast for YOU!
Wasn’t thrilled about being nickel and dimed for breakfast. Reservation was for four yet they would only provide breakfast for 2. Every hotel in the area offers it to all guests. This will be a deciding factor for the future.
Stayed 2 nights in Sep 2023

6/10 Okay

Verified traveler

Access to the property is a nightmare due to new construction, basically one lane that is shared with an adjoining restaurant. How this ingress and egress passed city planning and zoning is a joke.
Stayed 1 night in Sep 2023

10/10 Excellent

Jerry

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel is in a great location, everything you could possibly need during you stay is in the immediate vicinity, also felt incredibly safe. Definitely staying here again.
Stayed 1 night in Aug 2023

10/10 Excellent

Max

Stayed 2 nights in Aug 2023

10/10 Excellent

Sherry

Stayed 1 night in Aug 2023

4/10 Poor

Jim

Traveled with partner
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Old dingy and walls are paper thin
Stayed 1 night in Aug 2023

2/10 Terrible

Scott

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2023

10/10 Excellent

Stan

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Albuquerque Uptown Hilton
Very convenient. Great place to stay . We stay because they have a restaurant on property.
Stayed 1 night in Jul 2023

10/10 Excellent

Byron

Liked: Cleanliness, staff & service, room comfort
Stayed 5 nights in Jul 2023