Suite, 2 Queen Beds | In-room safe, desk, iron/ironing board, cribs/infant beds

Reviews of Holiday Inn Express - Balloon Fiesta Park, an IHG Hotel

2.5 out of 5
Holiday Inn Express - Balloon Fiesta Park, an IHG Hotel
5401 Alameda Blvd Ne, Albuquerque, NM

Reviews

8.0

Very Good

Rating 10 - Excellent. 236 out of 599 reviews" "
Rating 8 - Good. 185 out of 599 reviews" "
Rating 6 - Okay. 104 out of 599 reviews" "
Rating 4 - Poor. 38 out of 599 reviews" "
Rating 2 - Terrible. 36 out of 599 reviews" "

8.2/10

Cleanliness

8.4/10

Staff & service

8.4/10

Amenities

7.8/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Excellent

matthew

Traveled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room was really nice and staff was great
Stayed 1 night in Apr 2024
Response from Will, Manager on Apr 15, 2024
Thank you. We appreciate wonderful guests like you.Please come visit us again soon.

4/10 Poor

Jennifer

Traveled with partner
Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
We were right next to the elevator and heard it all night. The water would not get hot at all it was lukewarm at best, when I let them know at the front counter it seemed like they just blew it off.
Stayed 1 night in Mar 2024
Response from Will, Manager on Apr 2, 2024
Thank you, Jennifer, for your review.I'm very sorry that your experience wasn't what you expected. Please be assured that I am taking action to resolve the problems. We had a plumber out early this morning to address the hot water issue and that should not affect any more guests. Thank you, again, for letting me know about the problem.

10/10 Excellent

Rebecca

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The breakfast is very good. All of the staff members were very friendly.
Stayed 1 night in Mar 2024
Response from Will, Manager on Mar 26, 2024
Thank you for your review of our hotel. We appreciate the high scores and your high praise. I will make sure that my service team and breakfast team see your comments. It will make their day.

10/10 Excellent

Martin

Traveled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Enjoy the pool
Stayed 1 night in Mar 2024
Response from Will, Manager on Mar 18, 2024
Thank you for your review of our hotel.I'm glad that you enjoyed your stay and found everything to be good. Please come back and stay with us again.

10/10 Excellent

Allyson

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We picked this location because it was close to our hot air balloon ride the next morning. 2 minute drive. The hotel was very clean and staff was friendly.
Stayed 1 night in Mar 2024
Response from Will, Manager on Mar 14, 2024
Thank you for your review of our hotel. I always look forward to reading the reviews because it is the best way to know how we did. I'm happy that we did a good job for you.I trust that your balloon ride was enjoyable. I did that once with my sister and we had a good time.Please come back and stay with us again.

10/10 Excellent

Rebecca

Liked: Cleanliness, staff & service, property conditions & facilities
The staff is very friendly and helpful.
Stayed 1 night in Mar 2024
Response from Will, Manager on Mar 14, 2024
Thank you for your review of our hotel. My team and I are glad that we did good for you and hope that you will return to stay wuith us again.

8/10 Good

Thomas, McDonald

It’s good
Stayed 1 night in Mar 2024
Response from Will, Manager on Mar 12, 2024
Thank you for your review of our hotel.I appreciate your comment and will share your brief words with my team at our next service meeting.Please come back and see us again.

10/10 Excellent

William

Nice big room. Super clean and quiet.
Stayed 1 night in Feb 2024
Response from Will, Manager on Mar 4, 2024
Thank you for your review. We appreciate the high score. Please come back again.

6/10 Okay

Jennifer

Liked: Staff & service
Stayed 3 nights in Feb 2024
Response from Will, Manager on Feb 26, 2024
Thank you for your review and score of our hotel.I appreciate you taking the time to complete the review.

8/10 Good

Kristi

Traveled with family
Liked: Cleanliness, property conditions & facilities
Safe and convenient location!
Stayed 3 nights in Feb 2024
Response from Will, Manager on Feb 20, 2024
Thank you for your review. We appreciate your time and kind words. Your comments will be shared at our next Service Meeting.

10/10 Excellent

Lori

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Will, Manager on Feb 19, 2024
Thank you for your review of our hotel. We appreciate the high praise and look forward to your return the next time your travels bring you to our part of New Mexico.

8/10 Good

Christopher

Liked: Cleanliness, property conditions & facilities
Clean
Stayed 1 night in Jan 2024
Response from Will, Manager on Feb 19, 2024
Thank you for your review of our hotel. I will speak with my service team to see if we can improve to earn a higher score from you on your next visit. Please come back and see us again.

6/10 Okay

Luke

Stayed 1 night in Dec 2023
Response from Will, Manager on Jan 2, 2024
Thank you for your review. I appreciate your time.

10/10 Excellent

Carey

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Will, Manager on Feb 19, 2024
Thank you for your review of our hotel, and for the high praise. I'm very glad that you found our hotel deserving. Please come back and stay with us again when you are in this part of New Mexico.

8/10 Good

oscar

Stayed 1 night in Dec 2023
Response from Will, Manager on Jan 2, 2024
Thank you for taking the time to post your review.

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Catlover506
Was a great experience very quite it, great service
Stayed 1 night in Dec 2023
Response from Will, Manager on Jan 2, 2024
Thank you so much for your review. I'm very happy that you enjoyed your stay.

8/10 Good

E.j.

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The stay was excellent except for the key cards not working. Hopefully they upgrade soon.
Stayed 1 night in Dec 2023
Response from Will, Manager on Dec 13, 2023
I'm sorry that you had issues with your keys. We will try to make sure they are set up properly in the future. I am happy that the rest of your experience was excellent. Please come stay with us again.

10/10 Excellent

Jules

Traveled with pets, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We arrived at night, and I wasn’t sure how safe the neighborhood was.
Stayed 1 night in Dec 2023
Response from Will, Manager on Dec 13, 2023
Thank you for your review and the high score. We appreciate it very much.

8/10 Good

Christopher

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Nov 2023

10/10 Excellent

Phelicia

Stayed 1 night in Nov 2023
Response from Will, Manager on Dec 13, 2023
Thank you for your review. We appreciate you taking the time to let us know how we did. Please come back soon.

8/10 Good

Joe

Traveled with pets, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was very good. It would have been great if there would have been a grassy area for the dogs.
Stayed 1 night in Nov 2023
Response from Will, Manager on Dec 13, 2023
Thank you for your review and the high score. We appreciate you talking the time to let us know. I'm sorry that we didn't have a grassy area for your four-legged family members. Our property is small and maxed out with very minimal landscaping. Hopefully this won't prevent you from staying with us again as you travel through our area.

8/10 Good

Jaqueline

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from Will, Manager on Dec 13, 2023
Thank you for the great score regarding your stay with us. We hope to see you again soon.

4/10 Poor

Verified traveler

Traveled with family
Liked: Staff & service
Disliked: Cleanliness
Check in was great. Staff was nice. Later that night we got back from being out with family. People were sitting in the lobby area drinking alcohol and being very loud until 1am. Our room was on the first floor. We could hear them yelling and screaming. The next night the same issue again. Kids running around the hallway unsupervised. Floor and carpet was wet from the pool. The rooms were ok. Not clean. Strong colonge smell. I would not stay here again.
Stayed 2 nights in Nov 2023

10/10 Excellent

Charles

Business traveler, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice
Stayed 1 night in Nov 2023

10/10 Excellent

Joe

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Oct 2023

10/10 Excellent

Giorgio

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A really good stay for one night. My room was near the lift and it was both quiet and incredibly spacious! Such a good room. I used the laundry washing machine and dryer which were cheap and easy to use. Staff at the front desk were very helpful with a couple of small questions I had. Decent breakfast in the morning (although the juice machine was broken on the day I was there). Overall very good stay.

10/10 Excellent

Mildred

Traveled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023

10/10 Excellent

Yvette

Liked: Staff & service, room comfort
We’ll return!
The two young men that checked us in were incredibly welcoming and pointed us to excellent place to eat in walking distance La Reforma and Tin Can Alley. Walking distance to Balloon Fiesta Park!!! Only complaint bathroom and floor could have been cleaner but we understood how busy the staff has been with the balloon fest. The evening cheese/fruit and cupcakes in the lobby Friday and Saturday were much appreciated after long days walking around. We’ll return in the future.
Stayed 2 nights in Oct 2023

8/10 Good

Bruce

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Free upgrade to a suite was very nice. Room amenities were lacking a bit...torn shower curtain, we had to readjust the window shade, replace the closet doors on their track, and there was a very large stain on the carpet. Overall, a great stay.
Stayed 3 nights in Oct 2023

6/10 Okay

Eddie

Liked: Staff & service
Stayed 1 night in Sep 2023

10/10 Excellent

Jessica

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Over night stay
Was awesome! Fast check-in, very friendly and welcoming people. Everything was nice and very clean. Will definitely come back!
Stayed 1 night in Sep 2023

10/10 Excellent

Joshua

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023

2/10 Terrible

Patricia

Stayed 1 night in Sep 2023

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023

6/10 Okay

Carissa

Disliked: Property conditions & facilities
Stayed 1 night in Sep 2023

8/10 Good

Rebecca

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2023

8/10 Good

Leonard

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2023

10/10 Excellent

Bob

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Aug 2023

10/10 Excellent

Verified traveler

Liked: Staff & service, property conditions & facilities, room comfort
Nice place conveniently located
It was a short stay but the location was convenient and nice. The personnel were helpful. The only complaint was the shower was not as clean as I would expect otherwise I would stay again.
Stayed 1 night in Aug 2023

10/10 Excellent

Garry

Stayed 1 night in Aug 2023

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities
Very clean

10/10 Excellent

Nohemi

Liked: Cleanliness, staff & service, property conditions & facilities
friendly service !! Good hotel good breakfast
Stayed 1 night in Aug 2023

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
My stay review
Nice place to stay! I was on a motorcycle trip, and the manager allowed (Insisted!)my friends and I park our motorcycles under the front awning for safety of our motorcycles and property! Thank you Judy!
Stayed 1 night in Jul 2023

10/10 Excellent

Lisa

Stayed 1 night in Jul 2023

10/10 Excellent

Lee

Stayed 1 night in Jul 2023

6/10 Okay

Kimberly M

Stayed 2 nights in Jul 2023

10/10 Excellent

tamela

Traveled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Love how the property is clean and the staff was amazing
Stayed 2 nights in Jul 2023

6/10 Okay

Tami

Traveled with family
Liked: Room comfort
Stayed 1 night in Jun 2023

10/10 Excellent

KENNETH, MIDWEST CITY

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jun 2023

2/10 Terrible

Suzanne

Stayed 1 night in Jun 2023