Ratings based on 102 Verified Reviews
They paid and stayed. We double-checked.
4.2 Room cleanliness
4.3 Service & staff
4.1 Room comfort
4.1 Hotel condition
They paid and stayed.
for Everyoneby A verified traveler from Michigan
Worked well as a place to lay my headPosted Apr 5, 2015
Pros: Friendly staff, good location, near plenty of convenient shops / food.
Cons: Well when renovations are done, I am sure much of this will be solved.
Location: Right off the highway and within a short drive to most things you'd need.
I was aware that renovations were going on, but chose this hotel for a conference where I knew I wouldn't be spending much more time there than sleeping. Upon arriving, the staff that greeted me were friendly, apologetic and as accommodating as they could be for the fact that many of the amenities were unavailable (pool, fitness room, ice and vending machines, etc). They did let me know that if I needed any of those, they would contact their sister hotel on the same property (Day's Inn) and I could use their facilities, which isn't completely convenient but is a good attempt at compensation. Only 3rd floor rooms were available during my stay. Heavy paint fumes in the hallway of my floor had me concerned but it was really noticable in my room. The room itself was mostly clean, though there were details that were still unfinished. (taped off areas in bath, missing glass tops of desk, nightstand, missing fridge, etc) Thankfully WiFi worked well my entire stay. The same cannot be said of my keycard which needed replaced every night of my stay. Not a big deal but after a 14 hour day, trudging back down to the lobby was a pain after getting to my room. Breakfast was typical, if a little disappointing looking. The eggs seemed a bit gritty and the bacon was sad looking. I ended up passing in favor of Dennys nearby, but maybe they were okay.
by A verified traveler from Las Vegas
Not ready for guestsPosted Apr 4, 2015
Rooms not completed no lights above bathroom sink, no toilet paper holder, no ice makers on floor and counter tops missing. Charged full price for a incomplete hotel.
for Couplesby A verified traveler
bad tastePosted Mar 17, 2015 on Hotels
Terrible. Hotel under reconstruction so stay bad but ivwas charged at same rate and ibthought that was in bad taste.
for Everyoneby A verified traveler from Angle Fire, NM
Convenient to Star Ana Event CenterPosted Feb 14, 2015
Pros: Convenience to activities - great staff
Cons: Communicate that they were under constuction/remodel.
Location: Santa Ana Star Event Center and Santa Ana Star Casino
I have stayed there before and was quite pleased. I didn't expect to find the remodel taking place. The Staff was quite apologetic for the conditions and were very helpful in giving directions and suggestions during our stay. Little annoyances knocked down the rating of this stay - bathtub not draining well and ice machine out of order for example. I would stay there again - after the remodel.
for Everyoneby A verified traveler from Durango, CO
Hotel under renovation - Room Heater DysfunctionalPosted Jan 21, 2015
Cons: Room heater
The lobby and fitness center are under renovation and some areas are closed. Be aware of that if a fitness center is important to you. The heater in our room turned the room into a Sauna. Although it was only set to heat to 64 degrees, it must have been 90 degrees in the room. We finally just turned the heater off because no matter how we adjusted it, it didn't work. We got there late and left early though, so we didn't have the energy to contact hotel staff for a new room.
for Familiesby Danielle from Farmington
okayPosted Jan 21, 2015 on Hotels
the stay at the holiday inn was okay, I wish I would have known about all the construction before hand.
for Everyoneby A verified traveler
Nice staff!Posted Dec 27, 2014
Very nice staff & a good continental breakfast. Clean rooms.
for Business Travelersby A verified traveler
Best Hotel in BernalilloPosted Dec 21, 2014 on Hotels
Chose this hotel because it was close to UNM Sandoval. It is the best place to stay in Bernalillo. Hotel is being remodeled but our room was fine. It was very quiet and comfortable. Close to Walgreens which came in handy.
for Everyoneby A verified traveler
Construction in progress.Posted Nov 30, 2014
The hotel seemed normal at first until we went inside everything was bare floors and walls covered with paper and wood studs showing. We had new carpet in the room but it looked cheap and poor construction. The beds were very old and uncomfortable. I complained at the desk and they said they were going to replace them sometime in the near future. However, it is only 40 miles from the hotel to Santa Fe.
for Everyoneby A verified traveler from california
Posted Nov 12, 2014
Arrived at midnight and felt at ease as I entered room.