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Reviews of Homewood Suites by Hilton Albuquerque Uptown

3 out of 5
Homewood Suites by Hilton Albuquerque Uptown
7101 Arvada Ave NE, Albuquerque, NM

Reviews

9.0

Wonderful

Rating 10 - Excellent. 610 out of 1001 reviews" "
Rating 8 - Good. 255 out of 1001 reviews" "
Rating 6 - Okay. 90 out of 1001 reviews" "
Rating 4 - Poor. 27 out of 1001 reviews" "
Rating 2 - Terrible. 18 out of 1001 reviews" "

9.0/10

Cleanliness

9.0/10

Staff & service

9.0/10

Amenities

8.8/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Xiaoqin

Liked: Cleanliness, staff & service, property conditions & facilities
Spacious,has kitchenette
Stayed 1 night in Apr 2024

6/10 Okay

Greg, Spanish Fork

Stayed 1 night in Mar 2024

10/10 Excellent

Patricia

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location. The staff was very friendly and the room was very clean.
Stayed 1 night in Mar 2024

10/10 Excellent

JACKIE

Stayed 1 night in Mar 2024

4/10 Poor

James

Disliked: Cleanliness, staff & service, property conditions & facilities
Hydrogen sulfide smell in tap water
Stayed 2 nights in Mar 2024

8/10 Good

Kacie

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024

10/10 Excellent

Krystal

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024

10/10 Excellent

Luis

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was great
Stayed 1 night in Mar 2024

10/10 Excellent

Krystal

Traveled with partner, Traveled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The suite is beautiful, spacious, clean and full stocked with shampoos, conditioners, creams.
Stayed 1 night in Feb 2024

10/10 Excellent

Debra, Lindstrom

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
good breakfast
Stayed 1 night in Dec 2023

10/10 Excellent

April

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Easy check in and out. Breakfast options for all diet types and friendly staff
Stayed 1 night in Dec 2023

10/10 Excellent

Yvonne DeSaulnieers

Liked: Cleanliness, staff & service, property conditions & facilities
I needed a central location to stay while I attended a funeral. I was traveling alone so safety was very important. The area is on a nice part of town with lots of options to eat. It was easy check in and great staff and great room!
Stayed 2 nights in Jan 2024

6/10 Okay

Karen

Traveled with family
Disliked: Cleanliness, room comfort
Upgrade rooms.
All was well til my hubby saw that carpet wasn't really vacuumed in the bedroom that we were in. We had rented a suite for our visit. Plus the curtain in our room wouldn't completely covered the window. We had to deal with the sunlight showing in the corner and partially in the center. We received a text asking about our room, I let them know about the situation with the curtain and had maintenance coming to check. We just got a unanswered problem. My hubby wasn't thrill, so just left it. Couch and chair in living room had dark spots on arm rest. Couch wasn't to comfortable. Our bed had lumpy areas. I think they just need to go thru each rooms and repair and replace items, bottom line.
Huge gap on the curtain area
Need a new vacuum???
Dusting a must
Stayed 1 night in Jan 2024

10/10 Excellent

Cynthia, Normandy Park

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024

10/10 Excellent

Geraldine

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024

10/10 Excellent

Scott

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Best Hotel in Albuquerque
This is our favorite hotel in Albuquerque. A true suite. My wife likes to stay up very late and watch TV or read so i just go into the bedroom, close the door and sleep. The kitchen allows us meals on our schedule. (But their breakfast is great)! Plus the staff is always friendly and professional!!
Stayed 1 night in Jan 2024

10/10 Excellent

Ernest

Stayed 3 nights in Jan 2024

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023

10/10 Excellent

Heather

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfect location
Stayed 1 night in Jan 2024

6/10 Okay

Randall

Liked: Room comfort
Disliked: Staff & service
Not as good as other Homewood Suites
We tend to stay at Homewood Suites when we travel in the US, and typically have great experiences. This specific one seems to be an outlier, but not in a good way. The staff we encountered all seemed to hate life, and it showed in their absolute apathy and lack of any personality. The property could use a refresh, as everything seemed old and due for replacement. The breakfast offerings were probably the worst I have encountered at any Hilton property I’ve stayed at. No real variety, almost all carb-heavy, bland, and dry. I’m still convinced the “eggs” were the cause of our unsettled stomachs. The location itself was good, which garnered the extra star, but I likely won’t stay at this specific Homewood Suites next time I’m in Albuquerque.
Stayed 2 nights in Dec 2023

10/10 Excellent

Ronda

Very clean, quiet hotel. Staff extremely friendly.
Stayed 1 night in Dec 2023

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Family friendly
Great for Families. Location was great for us walking distance malls and restaurants. The front staff needs help, the phone was ringing constantly As the busy staff helped customers at the desk. I did check in and room was not ready, staff was to call me and never did. 2 hours later I decided call and it was ready. Overall a great stay.
Stayed 2 nights in Dec 2023

6/10 Okay

Verified traveler

Traveled with family
Disliked: Cleanliness
Not clean
Room wasn't really clean upon arrival. I had to call ahead for housekeeping and only needed the bathroom cleaned but the housekeeper did the whole room and threw away my kids sippy cups which was frustrating to discover at 9pm with cranky thirsty toddlers. The front desk did not understand and brought me glass cups as a replacement. Overall not a great experience. We will not be returning.
Stayed 3 nights in Dec 2023

10/10 Excellent

Yolanda, Salem

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We were earlier than we expected to be and had a funeral to attend. We really needed to check in early and because our room was ready they allowed us to do so. That was a huge help to us. The digital keys were a little touchy.
Stayed 2 nights in Dec 2023

10/10 Excellent

Albert

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Comfortable stay at the Homewood Suites
We had a great stay at this hotel. The was spacious and clean. The breakfast buffet was generous and well stocked. The manager and staff were fantastic. Thanks to the team there!
Stayed 3 nights in Dec 2023

10/10 Excellent

Susan

Stayed 2 nights in Dec 2023

6/10 Okay

Joseph

Traveled with family
Liked: Cleanliness, amenities
Disliked: Property conditions & facilities
Breakfast was very good gym not so convenient parking optional
Stayed 3 nights in Dec 2023

10/10 Excellent

Beth

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were all absolutely wonderful and the little extra amenities such as free bottled water, green space area for dogs and no charge for early check were a bonus!
Stayed 1 night in Dec 2023

6/10 Okay

Deborah

Business traveler, Traveled with partner
Liked: Staff & service, amenities
Disliked: Property conditions & facilities
The room was so hot, we had the heater off but it still came on. There was a big water leak stain on the roof with some mold. The bathtub has several spots that were worn down to the metal and had rust. The couch had no support and the tv remote in the room did not work.
Stayed 1 night in Dec 2023
Response from Molly- General Manager on Dec 11, 2023
Dear Deborah,Thank you for taking the time to share your feedback with us. We appreciate your kind words about our staff, service, and amenities. It's always rewarding to hear when guests have positive experiences with our team.We sincerely apologize for the inconveniences you encountered during your stay. Your concerns regarding the property’s condition are taken very seriously. Please rest assured that we are actively addressing these issues to ensure a more comfortable and enjoyable stay for all our guests.We are excited to tell you that we have a renovation planned in the near future to enhance the overall property conditions and facilities. This will include addressing issues like the ones you mentioned, and we are committed to providing a refreshed and improved experience for our guests.We appreciate your valuable feedback as it helps us identify areas for improvement. If you have any further details or would like to share more about your experience, please feel free to reach out to me directly. Thank you for choosing Homewood Suites Albuquerque Uptown. We value your patronage.Sincerely,Molly Gallegos505-881-7300

10/10 Excellent

Latonya

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023

10/10 Excellent

monica

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2023

10/10 Excellent

Tracie R

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great facility, one of the bathtub was slow draining but they got maintenance on it immediately. Staff was great. And the room was great.
Stayed 1 night in Nov 2023

4/10 Poor

lizbeth

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Nov 2023

10/10 Excellent

Musette

Liked: Cleanliness
Stayed 1 night in Nov 2023

10/10 Excellent

Eliot

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Home away from home
Always a choice for a staycation . Remains a favorite mid range hotel in the heart of uptown with shopping, walking, available restaurants. Movie theater nearby. A well maintained property despite obvious heavy use by travelers. A good breakfast.
Stayed 3 nights in Nov 2023

8/10 Good

Nikki

Stayed 2 nights in Nov 2023

10/10 Excellent

Roland

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023

8/10 Good

Warren

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Place was GREAT!!.. Roomy..Comfy..Clean.. Only issue I had was with the tv… Takes about 10min to scroll thru 30-40 channels.
Stayed 2 nights in Nov 2023

10/10 Excellent

Elijah

Liked: Cleanliness, staff & service, property conditions & facilities
love it <3

10/10 Excellent

betty jo

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023

8/10 Good

sandra

Business traveler
A little expensive for what you get.
Our stay at the Homewood Suites was ok. I found the rooms very plain with nothing special . My room didn't have a hair dryer which is something they always had in the past. The breakfast was ok, but i had better at other hotels. Overall I will consider staying at other place next time I'm in Albuquerque.
Stayed 1 night in Oct 2023

10/10 Excellent

Jan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A Home away from Home!
A dear friend recommended Homewood as THE best place to stay in Albuquerque, and he was right! Even during the craziness of the Balloon Festival, the staff made special efforts to give us all the right information and make Homewood the place we looked forward to coming after a long day. They even provided coffee and snacks a 3 AM. Amazing and woncerful!
Stayed 2 nights in Oct 2023

8/10 Good

John

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023

6/10 Okay

Lorrie

Traveled with family
Liked: Staff & service
Stayed 1 night in Oct 2023

10/10 Excellent

Victor

Business traveler
weather was great, hotel was clean and beds were comfortable, would stay here again, location was great, nearby shopping and eaters
Stayed 1 night in Oct 2023

10/10 Excellent

Gail

Stayed 1 night in Sep 2023

10/10 Excellent

Lori

Liked: Cleanliness, staff & service, property conditions & facilities
Happy with our stay!
The room was very clean and spacious. My only complaint was the bed and pillows were too soft and we both woke up with back aches. Otherwise, everything else was great!
Stayed 1 night in Sep 2023

10/10 Excellent

Debra

Stayed 1 night in Sep 2023

10/10 Excellent

Marcelo, Front Royal

Traveled with pets, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent room quality/price ! Location is also awesome! Super friendly staff! Delicious breakfast!! 😊👍
Stayed 3 nights in Sep 2023

6/10 Okay

tERESA

Traveled with family
Liked: Cleanliness, staff & service
Stayed 2 nights in Sep 2023