Ratings based on 459 Verified Reviews

They paid and stayed. We double-checked.
4.2 out of 5
92% of guests recommend
4.4 Room cleanliness
4.3 Service & staff
4.1 Room comfort
4.1 Hotel condition
They paid and stayed.
We double-checked.
5 out of 5
for Everyone
by A verified traveler from Georgia

Nice hotel in Old Town

Posted Aug 18, 2014
Pros: The pool.
Cons: I didn't see anything that needed improvement.
We were driving across country and found this hotel for our stop in Albuquerque, right in Old Town. It is a lovely hotel, very convenient to I-40. The room was quite comfortable. The patio dining was very relaxing. And the outdoor full length pool is terrific. Service was great. Food (dinner and breakfast) was SW-style, which you would expect, and quite good. I would definitely recommend this hotel as not only very comfortable and well situated but also a good value.
5 out of 5
for Everyone
by A verified traveler from Connecticut

Great hotel for exploring Old Town

Posted Jul 15, 2014
My husband and I stayed here with our kids for a night. Room was immaculate, pool was beautiful, staff eager to please. The hotel is within a very short walking distance to Old Town which was a plus having just one night in Albuquerque. Breakfast was tasty if a little pricey.
3 out of 5
by Dorie from San Francisco

Need to get the key situation sorted

Posted Jun 16, 2014
Pros: Good location, nice grounds.
Cons: It would help if keys worked.
Location: Adjacent to Old Town, and if you're a Breaking Bad fan there is a tour that leaves from there.
Checked in, went to room, all was well. Key worked. Went for walk, returned, key didn't work. Went down to desk, they reprogrammed key (which BTW was in my back pocket, NOT next to my cel) went back up, key didn't work. Went down, got two new keys, went back up, keys (2) didn't work, went back down, asked for and got new room. Moved. The bellman who went with me noticed there was no robe in my room, asked if I wanted robe sent up. I said yes. Robe never arrived, then or ever. Next morning went down to breakfast, went back up, key didn't work. Went down to desk, got new key, went to pool, key didn't work. Went to desk, was told problem was pool lock, not my key. They let me into pool, swam for a while, went back to room, key didn't work. Still with me? At this point I should mention that each time I went to the desk I was asked for ID, even when I had been there minutes before. Went back down, was given two new keys. Went back up, keys didn't work, went back down and asked for an engineer to come up with me to make sure the keys worked. They did, but at this point I had made seven trips to the front desk in 24 hours (but who's counting)? On the upside, this is a nice hotel in a good location, but if you stay be prepared to go up and down a lot - and to be asked over and over if your key was next to your cel. And be sure not to leave your room without your ID. You're going to need it. Good luck.
5 out of 5
for Everyone
by A verified traveler

Hotel Albuquerque

Posted Jun 11, 2014
Pros: Location, amenities, staff
Location: Great location, safe environment. Walking distance to Old Town
Hotel was clean and comfortable. Staff was excellent! Great location - walking distance to Old Town. Neighborhood was clean and safe - could walk alone at night. Great swimming pool and hot tub. Food and service very good.
4 out of 5
for Business Travelers
by Suzanne from Colorado

Very Nice Hotel

Posted Jun 9, 2014
Pros: The grounds and the staff were all very friendly.
Cons: Staff response to issues, such as left items.
Location: Old Town is fun to walk through, but most of the shops close by 6, so go early!
The hotel was nice and the patio area was beautiful. The hotel conference rooms are a little spread out, so plan on walking a little ways, but they were very nice and comfortable. The restaurant at the hotel was very reasonably priced and had very good food. Nice location for seeing Old Town, not a huge amount of other sight seeing close by, but only a short drive will get you to other attractions. My only issue is that I left an item in the hotel when we checked out and it took multiple phone calls to get to the right person to get an answer about whether or not the item had been found. I had to make a total of eight phone calls over this issue.
4 out of 5
for Everyone
by Dickon

It was fine...

Posted Jun 1, 2014
Pros: Nice pool, nice facilities.
Cons: The restaurant used velveeta on my tostada - gross
A bit more than a motel once you're in the room. Not so much a $200 night hotel.
5 out of 5
for Couples
by Allen from Florida

Extraordinary Hotel

Posted May 27, 2014
Pros: Location, cleanliness and appearance
Location: We enjoyed the proximity to Old Town and the shopping.
We thoroughly enjoyed the hotel and its ambiance. We had a beautiful room overlooking the courtyard. We only ate breakfast at the hotel and wish we had had dinner there as well. The room was fresh, airy and very clean.
3 out of 5
by A verified traveler

This traveler left a rating score only Posted May 25, 2014 on Hotels.com
2 out of 5
for Business Travelers
by Kevin from Santa Fe

Posted May 13, 2014 on Hotels.com
Water in the shower was freezing and the TV was a decade old. Besides that hotel is awesome but for the price there are better options with better amenities.
5 out of 5
for Everyone
by Jo from Manchester

Good location, good staff, would stay again

Posted May 5, 2014
Pros: Spacious rooms. Great views
Cons: Pool open
Location: ABQ trolley tours depart from this hotel. Right next to Old Town.
Check in was quick and easy, was given a voucher for use in local businesses. The restaurant in the hotel is fab. The room was clean, spacious with great views over Albuquerque. Only downside was pool was closed when we were there, but it looked nice.