Ratings based on 142 Verified Reviews

They paid and stayed. We double-checked.
3.0 out of 5
87% of guests recommend
3.5 Room cleanliness
3.3 Service & staff
3.3 Room comfort
3.0 Hotel condition
They paid and stayed.
We double-checked.
4 out of 5
Recommended
for Everyone
by A verified traveler

Close to climbing gym

Posted May 12, 2014
Nice hotel. Staff was super friendly. The water park is a little too pricy for a big group. Nice pool. Resteraunt was not badly priced
Comment from Hotel Management
May 19, 2014 by Guest Services Manager, Hotel Management
Thank you for these good comments, particularly about our friendly staff!
2 out of 5
by A verified traveler

should not be ranked three star

Posted Apr 26, 2014
Pros: x
Cons: first impression is walking by a somewhat sleazy sports bar. rooms were rather dingy. certainly not what I would consider a three star hotel.
Location: x
first impression is walking by a somewhat sleazy sports bar. rooms were rather dingy. certainly not what I would consider a three star hotel.
2 out of 5
by A verified traveler

Hotel Cascada Room 1012

Posted Mar 31, 2014
This hotel has gone through a ton of renovations. The external appearance of the hotel is nice, The lobby is nice, the bar is cool, but the rooms were horrible. They were dirty, the drains we're slow, the Sleep Number bed didn't work(Stuck on 100), and there were blood spots stains on the carpet (Room 1012). We traveled 4 hours to this particular hotel for our kids spring break. We chose this hotel because of the water park on site. When we booked it Expedia there was no mention that the Water Park is ONLY open on Friday (after 4) through Sunday. We were there Wed-Friday.. Huge bummer. We will probably won't return to this hotel until they update the rooms.
2 out of 5
by coop from auburn ky

Lies

Posted Mar 24, 2014
Hot tub did not work it just blowed air out told the desk they told maintenance said it would be fixed in a hour and it wasn't, that's the only reason I wanted the room and they said they couldn't refund money cause I rented the room through you
4 out of 5
Recommended
for Everyone
by meg from new mexico

Pretty nice hotel. Staff could be nicer.

Posted Mar 20, 2014
Motel room was nice and clean. Te lady that brought our towels yelled at me that I needed to inform them in advance exactly how many I wanted when I call and ask for them. Then they double charged my card for the room. But that was fixed rather quickly. Over all a good stay. I would stay again.
4 out of 5
Recommended
for Everyone
by alex from austin tx

Kid friendly hotel

Posted Mar 10, 2014
The hotel was nice. They could improve the cleaning of the rooms. The water park was fun for the kids, but they should let you know that there is an additional charge for it. Instead they try to hide it as much as they can on the Expedia website
4 out of 5
Recommended
for Everyone
by Ave from Carlsbad NM

nice overnight stay

Posted Mar 7, 2014
Pros: everything
Cons: The website prices for the waterpark and just getting around on the website is not that user friendly.
Location: close to I-40 exit and eating and shopping
I wish I would have had my swimsuit however, I do plan on going back and bringing my grandkids for this great indoor waterpark adventure.
5 out of 5
Recommended
for Everyone
by A verified traveler

Nice staff, awesome pool!

Posted Mar 6, 2014
Pros: the pool
Staff was very friendly and considerate! Gave us a late checkout and was quick about bringing towels.
3 out of 5
by A verified traveler from albuquerque nm

Hotel was nice but room was small.

Posted Feb 18, 2014
Pros: The beds
Cons: Better amminetes
For the price of the room, there are much better hotels with better amminetes. No microwaves. A continental breakfast would have been nice. Plus you can hear the people moving in the other rooms.
1 out of 5
by todd from bayfield colo

no sleep at this hotel

Posted Feb 17, 2014
Pros: not much
Cons: better monitoring of children running down hallways and making loud noises
Location: zoo, plenty of good restuarants,easy access
the walls must be made of paper,you can hear every sound and it being a kid hotel you hear everything,,the worst place i have ever stayed