Ratings based on 339 Verified Reviews

They paid and stayed. We double-checked.
3.2 out of 5
87% of guests recommend
3.5 Room cleanliness
3.5 Service & staff
3.3 Room comfort
3.2 Hotel condition
They paid and stayed.
We double-checked.
2 out of 5
by A verified travelerfrom Phx. AZ

Thin walls and cage fighting

Posted May 1, 2015
Yes, that is right. They were hosting a cage fighting event. The hotel was totally booked and they didn't reserve any parking for the hotel guests. We had to park about 1/2 mile away in another shopping center parking lot and hope our rental car didn't get towed. There was no offer to compensate for the inconvenience. The room was fine but the walls were very thin. We heard the conversations and TV of the rooms next to us.
2 out of 5
by A verified travelerfrom Dallas

Posted May 1, 2015
Hotel was in a state of disrepair. Wires hanging in hallway. HVAC not working in the room etc.
1 out of 5
by A verified travelerfrom Vancouver, British Columbia

Horrible Hotel Experience

Posted Apr 28, 2015
Pros: The location was great, particularly because there was an amazing supermarket with awesome food and meals nearby. The staff were incompetent but kind.
Cons: Make sure the rooms are clean each day, make sure the place doesn't smell like sewage, make sure you make the wake-up calls etc...
This place was absolutely dreadful in certain respects. On the first day that my colleague and I stayed there, the cleaning staff decided not to clean our rooms. When we got back around 3pm and noticed the rooms remained uncleaned and the towels unreplaced, we phoned the front desk and they told us it would be cleaned later in the evening. They also apologized and said they were too busy to clean the rooms. But later in the evening the rooms remained uncleaned, and the same issue happened the next day. It wasn't until we threatened to leave the hotel the following day around 6pm that someone came over and cleaned the rooms after we had been there nearly two days. And the exact same thing happened on the last two days - nothing was cleaned unless we phoned the front desk and complained. In addition, outside the restaurant (downstairs by lobby) swinging doors smelled like sewage right by the elevator we had to take to get to the second floor. Once you got up to the second floor it smelled like sewage again outside the bathrooms up there outside the elevator; we started taking the stairs instead to avoid the smell. On our final day we asked the front desk for a morning wake-up call but no call was made to our room in the morning; we were not surprised at all. Luckily we set our phone alarms and did not miss our unforgettable air balloon experience. In conclusion, I will never stay here again unless I am able to receive some kind of genuine apology and voucher.
3 out of 5
by A verified traveler

Easy access to freeway, shops & dining

Posted Apr 15, 2015
Pros: Easy access
Cons: Bed, pillows & TV
Very deceiving - Lobby area & rooms closes to lobby are very nice. Back part of Hotel where I stayed was not so nice. Rooms out dated, old stained furniture & the beds were terrible "very old" & worn. TV was old & losing picture on several channels. Bathroom toilet ran/flushed constantly (all the time) they did come to fix the first night, stopped running until you had to flush - it continued for the duration of my stay (4 days), very annoying & what a waste of water. Heating/AC conditioner was LOUD. No microwave or refrigeration in room. I did read where you could have them place in your room for an additional fee. The attraction of the "Water Park" looked nice but there again is cost hotel guest $20/per day per person. Did not use, would have if there was not charge to hotel guest. Staff was wonderful.
3 out of 5
Recommended
for Everyone
by A verified travelerfrom az

Grandbaby having surgery at the hospital ,,

Posted Apr 7, 2015
Pros: have stayed here every time we come to alb
Cons: Hotel Staff,, more friendly,,, repairs on room's ,,, security inforceing cufew nites
Location: not sure was only there to spend day's at hospital with family
hotel staff was not very pleasant ,, just because I booked thru expedia .com Room was Clean had some damage but not too bad,,,
5 out of 5
Recommended
for Everyone
by A verified travelerfrom Artesia,NM

great hotel.

Posted Mar 30, 2015
Pros: Atrium, the pool, breakfast was excellent. Next to waterpark
Location: Barbeque eating at Rudys close by
I especially enjoy the atrium and pool for my grandkids. We enjoyed eating and visiting there
5 out of 5
Recommended
for Everyone
by A verified traveler

Love my stay!

Posted Mar 30, 2015
the staff was great...friendly.....and helped us whenever we needed anything!
4 out of 5
Recommended
for Everyone
by A verified traveler

Birthday weekend for teenage kids

Posted Mar 28, 2015
Great place to stay with kids, water park closes to early on the weekend , everyone had a great time
3 out of 5
Recommended
for Everyone
by A verified travelerfrom Dallas, TX

Ok stay at hotel

Posted Mar 24, 2015
When making the reservations the site didn't say the indoor water slide and water park was not open. That was the whole point of choosing that hotel. I was very disappointed after checking in. Still after checking no one said the water slid was not open. It was after we got to our room and went to find the water slid that we found out it was closed.
Comment from Hotel Management
Mar 27, 2015 by Patrick, Hotel Management
Thank you for sharing your feedback. I apologize about the lack of communication regarding our Waterpark hours of operation. I will personally speak with the reservation staff to ensure they use this as part of their verbiage. Thank you again, Patrick Director of Operations
3 out of 5
Recommended
for Families
by A verified travelerfrom El Paso, TX

Great with the Family, not so good without kids

Posted Mar 24, 2015
Pros: There is always something for the whole family.
Cons: Mote order around the pool, the parents don't care much of what the kids do and there is not order from the staff either.
Location: The up-town mall are has some great restaurants.
From the moment we arrived we found that this place has everything for the whole family, a great pool, awesome water slides park and a great Grill/Bar with big screen TV's. I went to play golf the next day and my wife tried to stay in an sleep late, and it was impossible because there was to much noise from everywhere, specially the kids getting ready to go to the water park. Our room was far from the lobby but at night there was too much noise from the bar/grill, which it did not bother me but I am sure it did bother the kids parents that woke my wife that morning.
Comment from Hotel Management
Mar 27, 2015 by Patrick, Hotel Management
Thank you for taking the time to share your experience. I am glad your overall stay (minus the noise in the morning) was an enjoyable one. Please let me know the next time you visit the property so I can personally welcome you back to the Hotel. Thank you again, Patrick Director of Operations