Ratings based on 176 Verified Reviews

They paid and stayed. We double-checked.
3.0 out of 5
88% of guests recommend
3.5 Room cleanliness
3.3 Service & staff
3.4 Room comfort
3.1 Hotel condition
They paid and stayed.
We double-checked.
3 out of 5
Recommended
for Everyone
by A verified traveler

Posted Aug 26, 2014
I recommend this hotel . Had a great time at the water park . The Staff was awesome , always with a smile ready to greet you . The restaurants in the hotel (Altitude) food was top notch !
Comment from Hotel Management
Aug 28, 2014 by Patrick, Hotel Management
Thank You for taking the time to share your experience at our hotel. I am happy to hear you enjoyed every part of your stay. We look forward to welcoming you back the next time you are in the area. Thank you again, Patrick Director of Operations
2 out of 5
by A verified traveler from Phoenix

Posted Aug 25, 2014
We had incedentals that did not allow us to stay longer but that doesn't excuse the poor quality in the lack of working outlets and shower. The staff was also not very concerned with getting these issues fixed.
Comment from Hotel Management
Aug 28, 2014 by Patrick, Hotel Management
Thank you for taking the time to share your feedback regarding your stay at our hotel. I am sorry to hear that some outlets and the shower were not working properly and the staff did not seem concerned. I will be addressing both those issues today with management. Thank you again for sharing this so I can have it rectified. Best Regards, Patrick Director of Operations
4 out of 5
Recommended
for Everyone
by A verified traveler from sierra vista, az

Not a resort but close

Posted Jul 29, 2014
We were passing through Albuquerque and I chose the Hotel Casada online. We were happy with the service, food in the bar, and the indoor pool, but did not visit the water park. I'd definitely stay there again and recommend it to others. Rooms still need a little update but it was clean, and the sleep bed was very comfortable. Exactly what we sleep on at home. Nice place, especially for families with children.
4 out of 5
Recommended
for Everyone
by A verified traveler

Water park was great

Posted Jul 29, 2014
Great stay overall. My kids had a blast at the water park but our room was quite and comfortable only problem was our phone didn't work.
1 out of 5
by A verified traveler from Colorado

This hotel needs to be investigated & not recommen

Posted Jul 27, 2014
Pros: the room was nice
Cons: A new supervisor and a security system
Location: NOT concerned was moving relative.
This hotel needs investigation and never recommended by EXPEDIA ever. They took a deposit of $50.oo and said it would be put back at check-out time. I spoke with Stephen Supervisor and he said you signed an agreement and it would take `10 days to get it back. I also had to call the front desk at 00:27am to get the kids out of the pool because of there loudness. When it got quite for about 30 minutes, they then were running up and down the hall. I also know for a fact that there were people their that were not hotel residents. This is a scandalous hotel and would NEVER recommend it ever.
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Jul 24, 2014
Clean comfortable room. Waterpark is great for kids and adults. Sports bar is excellent. Try the fish and chips. Great Stay!
2 out of 5
Recommended
for Everyone
by A verified traveler

Hotel stay

Posted Jul 22, 2014
Good overall for a one night stay but if you stay longer they have no microwaves or fridge in rooms which we found would have been nice also way very packed with no parking because of waterpark
2 out of 5
Recommended
for Business Travelers
by honolulujuju from colorado

a little too little, a little too late

Posted May 20, 2014 on Hotels.com
Great customer service but a tired, old hotel in a questionable neighborhood. The hotel website makes it look glorious, don't be fooled. Rooms a la 1970s with a quick, less than thorough upgrade. Noisy and not necessarily from just kids. We listened to the guy in the next room cough all night...it was like he was in the same room. Not worth the "special hotels.com" rate much less the regular rate.
1 out of 5
Recommended
for Families
by Chris from Denver

no good

Posted May 13, 2014 on Hotels.com
Entire place smells like chlorine hotel is dated and water park is not worth the money
Comment from Hotel Management
Jul 19, 2014 by Guest Services Manager, Hotel Management
Chris, we are very sorry your experience here was not good, however we do appreciate your comments and will use them to strive to be better!
4 out of 5
Recommended
for Everyone
by A verified traveler

Close to climbing gym

Posted May 12, 2014
Nice hotel. Staff was super friendly. The water park is a little too pricy for a big group. Nice pool. Resteraunt was not badly priced
Comment from Hotel Management
May 19, 2014 by Guest Services Manager, Hotel Management
Thank you for these good comments, particularly about our friendly staff!