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Reviews of GreenTree Inn Albuquerque

2.5 out of 5
GreenTree Inn Albuquerque
7630 Pan American Hwy N.E., Albuquerque, NM

Reviews

7.4

Good

Rating 10 - Excellent. 335 out of 1004 reviews" "
Rating 8 - Good. 297 out of 1004 reviews" "
Rating 6 - Okay. 175 out of 1004 reviews" "
Rating 4 - Poor. 108 out of 1004 reviews" "
Rating 2 - Terrible. 89 out of 1004 reviews" "

7.6/10

Cleanliness

7.8/10

Staff & service

7.0/10

Amenities

7.2/10

Property conditions & facilities

7.4/10

Eco-friendliness

Reviews

10/10 Excellent

enrique

Liked: Cleanliness, staff & service, property conditions & facilities
Nice , clean and quiet
Stayed 1 night in Apr 2024
Response from General Manager on Apr 19, 2024
Hello Enrique,That you for letting us know we are doing a great job with your 5 star review. Travel safe, and we hope to see you again.

10/10 Excellent

Aurora

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good service
Stayed 1 night in Apr 2024
Response from Front Desk Staff on Apr 14, 2024
Aurora,Thank you for staying with us. We appreciate your feedback.

10/10 Excellent

Steve

Traveled with family
Liked: Staff & service, property conditions & facilities
The room was clean and fresh. Beds were comfortable but pillows not so much. Breakfast had many choices from scrambled eggs, bacon, pancakes, bakery items, cereal, oatmeal, coffee, hot chocolate and juices. Would stay here again and the price was excellent!!
Stayed 1 night in Mar 2024
Response from Assistant Manager on Mar 31, 2024
Steve,Thank you for your staying with us. We are pleased to hear that you enjoyed your stay and were able to enjoy our Complimentary Hot Breakfast. Regarding the issue with your pillows, we apologize for that. We would have been more than happy to exchange those pillows out for you. We thank you for your feedback.

10/10 Excellent

Charles M

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Easy to book, and safe place to stay the night
Stayed 1 night in Mar 2024
Response from Front Desk Staff on Mar 30, 2024
Charles,Thank you for staying with us. We appreciate your feedback.

8/10 Good

Rita

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Front Desk Staff on Mar 30, 2024
Rita, Thank you for staying with us. We appreciate your feedback.

10/10 Excellent

Ronald

Stayed 1 night in Mar 2024
Response from Front Desk Staff on Apr 13, 2024
Ronald,Thank you for staying with us. We appreciate your feedback.

10/10 Excellent

Gerald

Liked: Cleanliness, staff & service
Good value, good breakfast. Not great, but solid overall.
Stayed 1 night in Mar 2024
Response from Front Desk Staff on Mar 23, 2024
Gerald,Thank you for staying with us. We appreciate your feedback.

8/10 Good

Jennie

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This place is always nice & friendly. Safe environment & parking area.
Stayed 1 night in Mar 2024
Response from Front Desk Staff on Mar 7, 2024
Jennie,Thank you for staying with us. We are pleased to hear that you enjoyed your stay. We thank you for your feedback.

10/10 Excellent

Elva

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good service
Stayed 3 nights in Feb 2024
Response from Front Desk Staff on Mar 4, 2024
Elva,Thank you for staying with us. We are pleased to hear that you enjoyed your stay. We thank you for your feedback.

6/10 Okay

Breanna

Traveled with partner
Liked: Cleanliness, property conditions & facilities
The 3rd morning we were there the toilet over flowed. We reported this to the front desk and they sent maintenance up. We left for the day and returned really late that evening. After returning we discovered every single soaked towel was gone, but no new towels were put back in the room. We had to go down stairs and ask for more. After really looking, we realized the bathroom was not cleaned after the entire bathroom was covered in an inch of toilet water. Wouldn’t you think if there is an issue with this that it would be mandatory for this to get cleaned!? The next morning we went to check out and we were told the reason it wasn’t cleaned was due to short staff. The front desk supervisor never apologized and acted like this was no big deal.
Stayed 3 nights in Feb 2024
Response from General Manager on Apr 19, 2024
Hello Breanna,Thank you for reviewing our hotel. Please accept my apology for the staff not stepping up to get your room in a much more acceptable state. Please know that we shared you comments with our housekeeping and management staff. Safe Travels.

6/10 Okay

Bryan

Traveled with partner, Traveled with family
Disliked: Property conditions & facilities
Had issues with cleanliness with 1st room. The second you opened the door it reeked of dust and dirt and the bed was not comfortable at all. So the front staff lady was able to get us a different room which worked fine until the next day when the Tv stopped working. Wouldn't turn on anymore. Typically i wouldn't make this an issue but the fact that im paying for this..... is what bugged me enough to write a review. Overall 2 stars out of 5 on cleanliness, and 4 out if 5 star on the front counter staff.
Stayed 1 night in Feb 2024
Response from Front Desk Staff on Feb 21, 2024
Bryan,Thank you for staying with us. We do apologize for the inconvenience you experienced with your first room. We are pleased to hear that the Front Desk Clerk was proactive in getting you into a room that was suitable for you and your family. We thank you for informing us regarding the issue with the television. We have made our maintenance department aware of the issue and has been addressed. We thank you for your feedback

8/10 Good

Lowell

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
For the price it was very good. The facility is clean and the buffet was very good. The staff was nice. There are restaurants nearby. The only issue was for long term guests, rooms are cleaned every three days and if that falls on a weekend, you wait until Monday. However they are more than willing to give you clean linens whenever you need them. If I were to return to Albuquerque for a stay , I’d return.
Stayed 6 nights in Feb 2024
Response from Front Desk Clerk on Feb 20, 2024
Lowell,Thank you for choosing the GreenTree Inn for your lodging needs. We are happy to hear that the Front Desk Clerks were able to provide you with the linen that you needed, we do apologize for the delay in housekeeping service as we are currently short handed with our housekeeping staff. We are pleased to hear that you enjoyed our complimentary hot breakfast and that our location gave you many restaurant options. We thank you for your feedback and look forward to seeing you again.

10/10 Excellent

Kristin M

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent customer service, and location.
Stayed 5 nights in Feb 2024
Response from Front Desk Staff on Feb 14, 2024
Kristin,Thank you for choosing the Green Tree Inn for your lodging needs. We are pleased to hear that you enjoyed your stay. We appreciate your feedback. We look forward to seeing you again, until then travel safe.

8/10 Good

Daniel

Liked: Cleanliness, staff & service, property conditions & facilities
Wasn’t too busy.
Stayed 1 night in Feb 2024
Response from Front Desk Staff on Feb 3, 2024
Daniel,Thank you for staying with us. We appreciate your feedback.

8/10 Good

Mike

Traveled with partner
Liked: Staff & service, amenities
The hotel is quite old. Although many things have been upgraded there were things in the restroom needing repair. They had the TV, microwave, and fridge in a stand with a plug in for two at a time. Had to remove the fridge to plug it in.
Stayed 1 night in Feb 2024
Response from General Manager on Feb 16, 2024
Thank you for review. We will share your comments during our next staff meeting. Travel safe and we hope to see you again soon.

10/10 Excellent

Marisa

Traveled with family
Liked: Staff & service, property conditions & facilities
The property is on I-25 however, the noise isn’t a problem, and the best part was the customer service at check in and check out, really amazing workers ! Thanks !
Stayed 1 night in Jan 2024
Response from Front Desk Staff on Jan 28, 2024
Marisa, Thank you for staying with us. We appreciate your feedback.

8/10 Good

Gerald

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This property is next to a dumpy, boarded up hotel, but is a decent place to stay. Staff was nice, facility maintained well.
Stayed 1 night in Jan 2024
Response from Front Desk Staff on Jan 28, 2024
Gerald,Thank you for staying with us. We appreciate your feedback.

6/10 Okay

Kayla

Stayed 1 night in Jan 2024
Response from Front Desk Staff on Mar 23, 2024
Kayla,Thank you for staying with us. We appreciate your feedback.

2/10 Terrible

Violet J

Traveled with family and small children
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Good Afternoon I didn't like that I wasn't able to Pay with Cash , as my Previous Stay I wasn't told not to Pay with Cash... I'm Disabled and had to drive around Town to find a Room and that was Frustrating.
Stayed 2 nights in Jan 2024
Response from Front Desk Staff on Jan 24, 2024
Violet,We apologize for the confusion regarding your payment. It is stated on the website that we only accept all major credit cards. We have signs on our front desk that also state we do not accept cash or prepaid cards as a form of payment and these sign have been up for more than a year. Once again we do apologize for the inconvenience this caused.

10/10 Excellent

Tim

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Front Desk Staff on Jan 24, 2024
Tim,Thank you for staying with us. We appreciate your feedback.

8/10 Good

Ricky

Business traveler
Liked: Staff & service, amenities, property conditions & facilities
Good
Stayed 3 nights in Jan 2024
Response from Front Desk Staff on Jan 24, 2024
Ricky,Thank you for staying with us. We appreciate your feedback.

10/10 Excellent

Darvin

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A very good hotel for the value. $60 was a great price
Stayed 1 night in Jan 2024
Response from Front Desk Staff on Jan 24, 2024
Darvin,Thank you for staying with us. We appreciate your feedback.

8/10 Good

Jennie

Liked: Cleanliness, staff & service, property conditions & facilities
This place is safe, very convenient and has handicapped parking.
Stayed 1 night in Jan 2024
Response from Front Desk Staff on Jan 24, 2024
Jennie,Thank you for staying with us. We appreciate your feedback.

10/10 Excellent

Donna

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a great value! Safe, clean, quite and a great hot breakfast was included.
Stayed 1 night in Jan 2024
Response from Front Desk Staff on Jan 17, 2024
Donna,Thank you for staying with us. We are pleased to hear that you enjoyed your stay and that our hotel provided the necessities needed to make your stay a pleasant experience. We thank you for your feed back and look forward to seeing you again.

10/10 Excellent

Farlan

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2024
Response from Front Desk Staff on Jan 14, 2024
Farlan,Thank you for staying with us. We appreciate your feedback.

8/10 Good

Timothy G

Business traveler
Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Jan 2024
Response from Front Desk Staff on Jan 13, 2024
Timothy,Thank you for staying with us. We appreciate your feedback.

10/10 Excellent

eric

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Dec 2023
Response from Front Desk Staff on Jan 13, 2024
Eric,Thank you for staying with us. We appreciate your feedback.

10/10 Excellent

Dana

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was clean and the service was good. Staff was friendly.
Stayed 1 night in Jan 2024
Response from Front Desk Staff on Jan 13, 2024
Dana,Thank you for staying with us. We appreciate your feedback.

6/10 Okay

Ricky

Liked: Cleanliness, staff & service, property conditions & facilities
Good
Stayed 2 nights in Jan 2024
Response from Front Desk Staff on Jan 13, 2024
Ricky,Thank you for staying with us. We appreciate your feedback.

8/10 Good

Ellen

Liked: Cleanliness, staff & service, amenities
The facility is clean including carpets, nicely lit hallways. Staff are nice and they have hot breakfast with pastries, waffles, bagels, fruits, and of course coffee. My only complain is the toilet, it’s clogged but I’m sure management can work on that. Would recommend this hotel.
Stayed 1 night in Jan 2024
Response from Front Office Manager on Jan 13, 2024
Ellen,Thank you for staying with us. We are pleased to hear that you enjoyed your stay and our complimentary hot breakfast. We have looked into the plumbing issues regarding the room you occupied during your stay and since has been fixed. We thank you for your feedback and look forward to seeing you again. Until then travel safe.

8/10 Good

Roman

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Jan 2024
Response from Front Desk Staff on Jan 13, 2024
Roman,Thank you for staying with us. We appreciate your feedback.

8/10 Good

Kevin, Honolulu

Traveled with partner, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Front Desk Staff on Jan 13, 2024
Kevin,Thank you for staying with us. We appreciate your feedback.

10/10 Excellent

Dana

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
It was clean and staff was friendly.
Stayed 1 night in Jan 2024
Response from Front Desk Staff on Jan 13, 2024
Dana, Thank you for staying with us. We appreciate your feedback.

6/10 Okay

Ricky

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good
Stayed 3 nights in Dec 2023
Response from Front Desk Staff on Jan 13, 2024
Ricky,Thank you for staying with us. We appreciate your feedback.

6/10 Okay

Dave

Traveled with partner
Liked: Staff & service
Disliked: Property conditions & facilities
Stayed 5 nights in Dec 2023
Response from Front Desk Staff on Jan 7, 2024
Dave,Thank you for staying with us. We appreciate your feedback.

10/10 Excellent

Yolanda

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Front Desk Staff on Jan 7, 2024
Yolanda,Thank you for staying with us. We appreciate your feedback.

4/10 Poor

Tina

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
Not satisfied
Just felt dirty and icky in the room. Very out dated and needs repairs. Won’t stay there again.
Stayed 5 nights in Dec 2023
Response from Front desk staff on Jan 2, 2024
Tina,Thank you for staying with us, we appreciate your feedback.

10/10 Excellent

Al

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Green Tree Hotel
I would stay the Green Tree Hotel again. Friendly staff, clean rooms and a pretty good breakfast with eggs, bacon and Pancakes, fruit, etc..
Stayed 7 nights in Dec 2023
Response from Assistant Manager on Jan 2, 2024
Al,Thank you for choosing the Green Tree Inn for your lodging needs. We are pleased to hear that you enjoyed your stay and our complimentary hot breakfast. We look forward to seeing you again,

4/10 Poor

Kathy

Business traveler, Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
Staff was really rude..carpet and walls was nasty
Stayed 2 nights in Dec 2023
Response from Assistant Manager. on Jan 2, 2024
Kathy,We are sorry to hear about your experience. We have used this review to speak to our front desk staff and housekeeping department. We would like to extend our sincerest apologies. We thank you for your feedback.

10/10 Excellent

EINSTEIN

Traveled with family and small children, Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Response from Front Desk Staff on Dec 23, 2023
Einstein,Thank you for staying with us. We appreciate your feedback.

10/10 Excellent

James

Business traveler, Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very nice accommodations. Friendly staff and good service.
Stayed 1 night in Dec 2023
Response from Front Desk Staff on Dec 23, 2023
James,Thank you for staying with us. We appreciate your feedback.

6/10 Okay

James

Traveled with family
Liked: Cleanliness, staff & service
Almost all staff very friendly. Only problem was we requested a 3:45 am wake up but received a 2:45am wake up. Then when we went to check out at 4am no one was around. We called out but no one came. I knocked on employee door and nothing. Finally some one came out of that office and was not very friendly. Place was clean but no one cleaned room during the 4 days we were there. If we needed something we would ask. When we first went to our room we needed to change burned out light bulb and request iron board.
Stayed 4 nights in Dec 2023
Response from Front Desk Staff on Dec 24, 2023
James, Thank you for staying with us. We are sorry to hear of the unfortunate events during your stay. We apologize for the interaction you had with our front desk clerk. We will utilize this information as a retrainable opportunity. We have also informed our housekeeping department regarding your stay. We thank you for your feedback.

6/10 Okay

Louie

Liked: Cleanliness, staff & service, amenities
Location was great, but the wall were way too thin. Could hear the other rooms conversations and banging around ALL night!
Stayed 2 nights in Dec 2023
Response from Front Desk Staff on Dec 19, 2023
Louie,Thank you for staying with us. We are sorry to hear about your experience while staying here. Our property is an older building and the walls are thin, however that does not excuse the behavior of others. We do have a noise ordinance for our guests, which runs from 10p - 7am. We are not sure if you contacted the front desk staff to make them aware of the noise disturbance, so that the situation could have been handled immediately. We thank you for your feedback.

10/10 Excellent

Rita

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice place.
Room was very clean, bed was comfy and the staff was very friendly. You can’t beat the price in the area and you get a free breakfast also.
Stayed 1 night in Dec 2023
Response from Front Desk Staff on Dec 17, 2023
Rita,Thank you for staying with us. We are pleased to hear that you enjoyed your stay. We look forward to seeing you again, until then travel safe.

2/10 Terrible

Jake

Disliked: Cleanliness, property conditions & facilities
Phone didn’t work, ac knobs broke, sink drain clogged, toilet constantly ran, tv channels were not what was told
Stayed 4 nights in Dec 2023
Response from Front Desk Staff on Dec 17, 2023
Jake,Thank you for staying with us. We are sorry to hear that you did not enjoy your stay. We have notified the proper departments regarding your concerns. We thank you for your feedback

8/10 Good

Patrick

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Dec 2023
Response from Front Desk Staff on Dec 16, 2023
Patrick,Thank you for staying with us. We appreciate your feedback.

10/10 Excellent

John

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Well lit parking area, great breakfast, clean hotel with friendly staff.
Stayed 6 nights in Dec 2023
Response from Front Desk Staff on Dec 13, 2023
John,Thank you for staying with us. We are pleased to hear that you enjoyed your stay and the complimentary hot breakfast. We look forward to seeing you again, until then travel safe. Thank you for your feedback.

4/10 Poor

Michele

Liked: Room comfort
Disliked: Staff & service, property conditions & facilities
Things could have gone better
Room phone wasn’t working Locked soap dispensers Empty soap dispenser in the shower $3.50 soda machine
Stayed 1 night in Dec 2023
Response from Front Desk Staff on Dec 12, 2023
Michele,Thank you for staying with us. We are sorry to hear about your experience while staying here. We have notified the proper departments regarding your concerns in the room. After reviewing our communication log, it doesn't state that you notified the Front Desk Staff regarding your concerns, this way we could have been proactive in fixing these concerns. Regarding the price of the soda machine, that is and has been our set price for a few years now. We Thank you for your feedback.

10/10 Excellent

James

Stayed 1 night in Dec 2023
Response from Front Desk Staff on Dec 12, 2023
James,Thank you for staying with us. We appreciate your feedback.

10/10 Excellent

Micheal

Liked: Property conditions & facilities
Stayed 1 night in Dec 2023
Response from Front Desk Staff on Dec 11, 2023
Micheal,Thank you for staying with us. We appreciate your feedback.