Ratings based on 1,073 Verified Reviews

They paid and stayed. We double-checked.
4.4 out of 5
95% of guests recommend
4.6 Room cleanliness
4.5 Service & staff
4.5 Room comfort
4.5 Hotel condition
They paid and stayed.
We double-checked.
5 out of 5
Recommended
for Everyone
by A verified traveler

The Place!

Posted Jun 27, 2014
Close to the airport, free airport shuttle a plus. Small lite café if you need food. The included breakfast was so so...and we had to wait for coffee. But overall it was a good experience. The front desk staff was professional and very helpful.
2 out of 5
by Tired Traveler from San Francisco

Raining in our bathroom

Posted Jun 21, 2014
Pros: Its close to the airport and rental car return
Cons: There are a number of hotels of similar class near the Albuqueque airport. I would recommend staying in one of the others, rather thant the Hyatt.
We got in very late off the last flight into Albuquerque. There were only rooms left next to the elevators (our fault for getting in so late). Shortly after getting in bed at 1:00 am, I start hearing water dripping in the room. After turning on all the lights, we saw water running out of the light fixture in our bathroom. I called the front desk who said they would find out what was going on. 20 minutes later when I had not heard back from the front desk, I called again to find out that they were unable to reach a repairman and the people in the room above us would not respond to their telephone (I still wonder if we would have ever heard back from them if I had not called). The front desk offered to move us to a different room, which would have required us to get dressed and repacked. Instead we asked them to bring an armload of towels to put on the floor of the bathroom. At 2:00am we went back to bed. At some point during the night, the dripping stopped. The Hotel management did not seem particularly sympathetic to the inconvenience caused or eager to call us and let us know what was going on. Also they didn't feel compelled to offer any compensation for the trouble, which I found odd, based on prior such experiences at other hotels.
5 out of 5
Recommended
for Everyone
by Bruce from St Louis

excellent suite hotel very near airport

Posted Jun 9, 2014
Pros: Staff very helpful. Room designed to separate sleeping space with lounging space. TV huge and would swivel to watch from living and sleeping spaces.
Location: Less than 1 mile from auto rental location at airport. Near highways to go to historic downtown.
At the end of a 2 week Southwest tour we needed a restful stop before heading home. This was the place! Great concept with the hotel food. You call the grill and they make up a reasonably priced meal. You can carry up to your room or eat in a comfortable dining room.
4 out of 5
Recommended
for Everyone
by Tom

Unpretentious. easy. personal

Posted May 31, 2014
Staff talks with customers, not to them. Tiny "restaurant" but clean and adequate for busy travellers. Many hotels' amenities obstruct easy travel. Here, all the basics are taken care of very well.
4 out of 5
Recommended
for Families
by A verified traveler from Arizona

Good Hotel for the price.

Posted May 28, 2014
Pros: Breakfast, room size, price, location.
The room was spacious, the staff were nice and helpful. The hot breakfast wasn't as big as I thought it would but was overall good quality. There was a stain on the carpet in our room below the sink but that didn't really bother me and the room was clean.
4 out of 5
Recommended
for Everyone
by A verified traveler

Albuquerque

Posted May 20, 2014
Cons: However, when I left, the front desk (at 5:15 AM) told me a completely wrong way to get to the Hertz rental car return.
Front desk very cordial and accommodating getting me a room that was very quiet.
5 out of 5
Recommended
for Everyone
by A verified traveler

Very nice!

Posted May 14, 2014
First time to stay there it was a VERY CLEAN room. The staff where very friendly. I would definitely stay there again.
5 out of 5
Recommended
for Everyone
by Monty from Atlanta, Ga

Very roomy; friendly staff

Posted May 13, 2014
Spacious room with well-designed lay-out of electrical outlets and furniture. Very good shower pressure; Good, no-fuss breakfast; friendly staff
5 out of 5
Recommended
for Everyone
by A verified traveler

Very Nice,

Posted May 12, 2014
Pros: Clean, friendly
Employees were very helpful. Hotel was reserved for the wrong night. The desk help was able to fix for us.
5 out of 5
Recommended
for Everyone
by HDale from WV

Good Location. Great Hotel.

Posted May 9, 2014
Pros: Total experience. Nice amenities.
Cons: The location by Goggle Maps is a little tricky to enter the property.
Location: Very convenient to the airport.
Our experience at this hotel was top notch. Great location near Albuquerque Airport. We arrive late in the evening from a great trout fishing trip on the San Juan River. The staff was very helpful in our getting a rental auto returned to the rental company and taking us to the airport for an early flight East next morning. Even though it was very early on departure, the continental breakfast was available prior to our departure. I definitely would stay here again.