Ratings based on 339 Verified Reviews

They paid and stayed. We double-checked.
4.1 out of 5
86% of guests recommend
4.4 Room cleanliness
4.3 Service & staff
4.3 Room comfort
4.2 Hotel condition
They paid and stayed.
We double-checked.
4 out of 5
Recommended
for Everyone
by A verified traveler

Quiet stay downtown

Posted May 4, 2014
Everything was great except for one thing, parking is 16.00 a day.
3 out of 5
Recommended
for Business Travelers
by Antonio from El Paso,Tx

Nice location!

Posted Apr 26, 2014
Pros: The bar at lobby, the male Bartender make a very good margaritas!
Cons: Replace more often the bed blankets! The restaurant staff and kitchen they need to move more faster!
Location: Nice location!
My wife notice one the bed blanket was dirty! the location of the hotel great, nice garage parking.
2 out of 5
by J. E. from Laredo, Texas

Thermostat malfunction

Posted Apr 26, 2014
Pros: I liked the central location, and the remnants of its once elegant decor.
Cons: Good quality mattresses (the mattress was lumpy); proper cooling; housekeeping not knocking insistently on the door at 8:00 in the morning.
Location: Old Town is not far; the museum of natural history and the Pueblo Cultural Center were interesting and fun to visit.
The thermostat was not functioning properly and the room became uncomfortably hot at night.
5 out of 5
Recommended
for Everyone
by A verified traveler

Herbalife conference

Posted Apr 26, 2014
Pros: everything
Cons: nothing
My experience at the above hotel was a great one I have no complains.
4 out of 5
Recommended
for Everyone
by cyoby from Chicago

Nice hotel

Posted Apr 25, 2014
Nice place, friendly staff. Downtown. Have to stay here.
4 out of 5
Recommended
for Business Travelers
by A verified traveler

The best in downtown

Posted Apr 20, 2014
Pros: Restaurant food excellent
I don't know why we have to pay internet services Tomorrow I am going to Veracruz with Expedia and the hotel will have no charge for this service in Mexico
5 out of 5
Recommended
for Everyone
by Adriana from Santa Fe, New Mexico

Amazing!

Posted Apr 7, 2014
Pros: Everything
Had a great stay and the beds were so comfortable!!! Absolutly loooved it!
4 out of 5
Recommended
for Everyone
by Don

Hyatt Albuquerque

Posted Apr 7, 2014
Overall, the experience was a good one. There was the faint sound of an alarm in another room, the whole time I was there. The maintenance staff tried to locate it but was unsuccessful (which I thought was strange). The restaurant was nice and most of the front desk staff was eager to help.
2 out of 5
by Allie from New Mexico

Get more for less elsewhere

Posted Mar 31, 2014
Staff was great, hotel room was average yet the cost did not match room nor experience. They charge for use of wireless service 9.99 per day and if guest desire a refrigerator there is an additional charge as well. There was no blow dryer in bath which is also "standard" in other hotels. There was a water bottle with a $5.00 tag on it in the room that said "for your refreshment". We will not stay here again.
3 out of 5
Recommended
for Everyone
by A verified traveler

Everything was great except no wifi

Posted Mar 30, 2014
Cons: provide free wifi
The staff was helpful and courteous and everything was well designed. There was only free wifi in the lobby and I only found out about by accident.