Ratings based on 379 Verified Reviews

They paid and stayed. We double-checked.
4.1 out of 5
86% of guests recommend
4.4 Room cleanliness
4.3 Service & staff
4.3 Room comfort
4.2 Hotel condition
They paid and stayed.
We double-checked.
2 out of 5
by A verified travelerfrom wv

disappointing

Posted Aug 18, 2014
Pros: nice pool
Cons: reimbursement for the morning spent without running water.
Hotel was ok but not worth the money. I was surprised that there was not even a microwave or small fridge in the room. i had an early flight departure on the morning of check out and there was no running water. I couldn't even take a shower before I went to the airport.
5 out of 5
Recommended
by M.M.from Grand Prairie TX

Very Close to Convention Center

Posted Aug 12, 2014 on Hotels.com
Had a nice stay.Convention Center a block away. Room/bed was comfortable. Good rate. Staff was extremely friendly. Starbucks on site. (closes early around 5:00 pm daily) Smoothie Shop on location also closes early and not open on weekends. There was some issues with the Business Center. Printer not working. (Tech support called but never showed.) However, front desk personnel assisted. Would stay here again.
2 out of 5
by A verified traveler

Poor location - too much construction around hotel

Posted Aug 4, 2014
Pros: Only the lobby window view of the Sandia mountains
Cons: 5th floor rooms needs to be updated. Need to throw in some free amenities
Very disappointed for it being a Hyatt Regency Hotel; outdated room, no free WiFi, no free continental breakfast and no free parking
5 out of 5
Recommended
for Everyone
by A verified travelerfrom charlotte, NC

Great place to stay

Posted Aug 3, 2014
I enjoyed the hotel, but there was a lot of shady looking people hanging around outside in the streets. It seemed we had to watch our back every time we walked back and forth to the convention center.
5 out of 5
Recommended
for Everyone
by A verified travelerfrom Boise, ID

Close to convention center.

Posted Jul 31, 2014
Pros: Restaurant; room; staff.
Cons: Shuttle! Downtown has nothing to see! Walked to Old Town; not good in the heat!
Location: The downtown core is deserted! Lack of sites and restaurants. Beautiful park across the street: inhabited by the local homeless population.
Disappointed by lack of shuttle from airport. Otherwise, stay was great. Came for an event at convention center, that was great, but not much else to see/do.(without a car)
3 out of 5
Recommended
for Everyone
by A verified traveler

Posted Jul 28, 2014
Pros: comfortable bed, great view of city and mountain
Cons: smelled like someone had been smoking in the room
Location: downtown
great reception when checking in. comfy bed. room could have smelled better. stains on the carpet. nice view.
3 out of 5
Recommended
for Everyone
by A verified traveler

Not bad..

Posted Jul 23, 2014
Pros:Nice hotel overall, could use some more common amenities. Hotel staff was friendly and knowledgeable. Room is spacious and comfortable. Cleanliness is a priority and it shows. Cons: Valet is a mess and disorganized. Parking structure super tight, entrance causes most cars to scrape. Expensive parking as well. $20 A day. Conditions are disastrous until you walk into motel.
2 out of 5
by A verified travelerfrom B

The tempature in the room was hot at night,

Posted Jul 22, 2014
The vagrants around the hotel made for a poor experience. Everyday we were approached for money outside the hotel. The food in the hotel was overpriced for the quality. The bar prices were too high as well. Wifi should be included when you pay the price we paid pluss the fact that we booked for ten days. If we could have switched hotels we would have, the penalty for leaving would have been more then the cost of a new hotel.
3 out of 5
Recommended
for Everyone
by A verified travelerfrom TX/NM

No Power

Posted Jul 11, 2014
Pros: Location.
Cons: See above.
Location: Albuquerque.
There was no power to the building in the morning, which might have been why the wakeup call was not timely. The weather conditions the previous night had been mild and there was a rumor that the power disruption was part of a scheduled outage. If that was the case, the power outage should have been better scheduled and communicated to the guests of the hotel. That said, the staff was very courteous and the room clean.
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Jul 9, 2014
We were at the hotel for three nights and found it a very pleasant experience.