Ratings based on 370 Verified Reviews

They paid and stayed. We double-checked.
4.1 out of 5
86% of guests recommend
4.4 Room cleanliness
4.3 Service & staff
4.3 Room comfort
4.2 Hotel condition
They paid and stayed.
We double-checked.
5 out of 5
Recommended
for Everyone
by A verified traveler

The Hyatt is a centerpiece for Albuquerque

Posted Aug 26, 2014
The rooms are clean and the tv works well. The restaurant is excellent and the lines are short. The location is very central and the views are nice.
4 out of 5
Recommended
for Everyone
by A verified traveler

Bad valet made everyone wait for cars, self park t

Posted Aug 21, 2014
Bad valet made everyone wait for cars, self park too far
3 out of 5
Recommended
for Everyone
by A verified traveler from St. Michaels, AZ

Noise Control

Posted Aug 19, 2014
Pros: The View, it rained that night so as the noise from the doors "slammed" on I got to see rain fall from the glass wall.
Cons: NOISE CONTROL
Location: ABQ is exciting and tons to do, they have a little of everything in downtown
I've always been to ABQ and wanted to stay at the Hyatt Downtown. I finally got a chance, however I was disappointed due to the high noise of the facility. I could hear every door shut on my floor, above and below. It kept me up at night, I tried calling the front desk to see if I could get another room however the phone in the room had no cord attached. The pool was nice, staff were exceptional. The boutique stores however were very rude. Starbucks workers were inattentive and it seemed they didn't want to wait on us. The view from the room was the highlight of the stay, it was beautiful.
2 out of 5
by A verified traveler from wv

disappointing

Posted Aug 18, 2014
Pros: nice pool
Cons: reimbursement for the morning spent without running water.
Hotel was ok but not worth the money. I was surprised that there was not even a microwave or small fridge in the room. i had an early flight departure on the morning of check out and there was no running water. I couldn't even take a shower before I went to the airport.
2 out of 5
by A verified traveler

Poor location - too much construction around hotel

Posted Aug 4, 2014
Pros: Only the lobby window view of the Sandia mountains
Cons: 5th floor rooms needs to be updated. Need to throw in some free amenities
Very disappointed for it being a Hyatt Regency Hotel; outdated room, no free WiFi, no free continental breakfast and no free parking
5 out of 5
Recommended
for Everyone
by A verified traveler from charlotte, NC

Great place to stay

Posted Aug 3, 2014
I enjoyed the hotel, but there was a lot of shady looking people hanging around outside in the streets. It seemed we had to watch our back every time we walked back and forth to the convention center.
5 out of 5
Recommended
for Everyone
by A verified traveler from Boise, ID

Close to convention center.

Posted Jul 31, 2014
Pros: Restaurant; room; staff.
Cons: Shuttle! Downtown has nothing to see! Walked to Old Town; not good in the heat!
Location: The downtown core is deserted! Lack of sites and restaurants. Beautiful park across the street: inhabited by the local homeless population.
Disappointed by lack of shuttle from airport. Otherwise, stay was great. Came for an event at convention center, that was great, but not much else to see/do.(without a car)
3 out of 5
Recommended
for Everyone
by A verified traveler

Posted Jul 28, 2014
Pros: comfortable bed, great view of city and mountain
Cons: smelled like someone had been smoking in the room
Location: downtown
great reception when checking in. comfy bed. room could have smelled better. stains on the carpet. nice view.
3 out of 5
Recommended
for Everyone
by A verified traveler

Not bad..

Posted Jul 23, 2014
Pros:Nice hotel overall, could use some more common amenities. Hotel staff was friendly and knowledgeable. Room is spacious and comfortable. Cleanliness is a priority and it shows. Cons: Valet is a mess and disorganized. Parking structure super tight, entrance causes most cars to scrape. Expensive parking as well. $20 A day. Conditions are disastrous until you walk into motel.
2 out of 5
by A verified traveler from B

The tempature in the room was hot at night,

Posted Jul 22, 2014
The vagrants around the hotel made for a poor experience. Everyday we were approached for money outside the hotel. The food in the hotel was overpriced for the quality. The bar prices were too high as well. Wifi should be included when you pay the price we paid pluss the fact that we booked for ten days. If we could have switched hotels we would have, the penalty for leaving would have been more then the cost of a new hotel.