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Reviews of La Quinta Inn by Wyndham Albuquerque Airport

2.5 out of 5
La Quinta Inn by Wyndham Albuquerque Airport
2116 Yale Blvd Se, Albuquerque, NM

Reviews

7.0

Good

Rating 10 - Excellent. 288 out of 1013 reviews" "
Rating 8 - Good. 271 out of 1013 reviews" "
Rating 6 - Okay. 171 out of 1013 reviews" "
Rating 4 - Poor. 166 out of 1013 reviews" "
Rating 2 - Terrible. 117 out of 1013 reviews" "

7.2/10

Cleanliness

7.8/10

Staff & service

6.4/10

Amenities

6.4/10

Property conditions & facilities

6.8/10

Eco-friendliness

Reviews

4/10 Poor

Tom

Business traveler
Disliked: Staff & service, amenities, property conditions & facilities
If I had known the property was under construction I wouldn’t have stayed there. Last night when I checked in the front desk person wasn’t there. I waiting for almost 15 minutes for them to show up. Then he didn’t apologize, he barely spoke English and was super slow. With the property under construction shouldn’t discounts be offered? I would think so since it was not a fully functioning facility
Stayed 1 night in Mar 2024
Response from Manager on Mar 27, 2024
Hello Tom, We apologize for the inconvenience you experienced during your stay. We appreciate your feedback regarding the construction and service at the front desk. Your comments have been noted for further improvement. For any compensation inquiries, please reach out to our management directly. Thank you for bringing this to our attention as we strive to enhance our guest experience.

4/10 Poor

Susan

Traveled with partner
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
This is has been a VERY reliable spot for a stay if you're catching an early flight out of ABQ. Right now (March 2024), the property is undergoing major renovation. Stay there, by all means, but make sure you get a room as far away from the Yale/Gibson intersection. Rooms on that side are VERY, VERY NOISY.
Stayed 1 night in Mar 2024
Response from Manager on Mar 27, 2024
Hello Susan, Thank you for sharing your feedback with us. We appreciate your loyalty as a guest. We recommend reaching out to our management for any specific room requests for a quieter stay. We strive to ensure all guests' comfort during their time with us.

6/10 Okay

Orson, NAVAJO

Liked: Cleanliness, staff & service
Stayed 1 night in Mar 2024
Response from Manager on Mar 27, 2024
Hello Orson, We value your stay and aim to provide a memorable experience. Should you have any concerns, please reach out to us directly. We look forward to welcoming you back soon.

10/10 Excellent

Steve

Business traveler, Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Clean room and courteous service
Stayed 5 nights in Mar 2024
Response from Manager on Mar 24, 2024
Hello Steve,We appreciate your positive feedback on the cleanliness of your room and the service provided by our staff. We strive to maintain a high standard of cleanliness and hospitality for all our guests to enjoy their stay with us. Thank you for choosing our hotel, and we look forward to welcoming you back in the future.

2/10 Terrible

CONNIE, Chino Hills

Traveled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
This place was under construction!! Filthy dirty every where Said breakfast ands pool, which where all under construction. The lobby was a mess. We felt very unsafe!! Had to go spend more money for a decent place to stay
Stayed 1 night in Mar 2024
Response from Manager on Mar 22, 2024
Hello CONNIE, Thank you for sharing your feedback with us. We apologize for any inconvenience the renovations may have caused during your stay. Guest safety is a top priority for us, and we're sorry to hear you felt unsafe. We recommend reaching out to our management team to address your concerns further.

10/10 Excellent

Mark

Liked: Cleanliness, staff & service
I liked the fact that the property was quiet all night.
Stayed 1 night in Mar 2024
Response from Manager on Mar 22, 2024
Hello Mark,We are pleased to hear that you enjoyed the peaceful ambiance during your stay. Our team strives to ensure a comfortable experience for all our guests. Should you require any further assistance or have feedback to share, please feel free to contact us directly.

2/10 Terrible

Dina

Disliked: Cleanliness
We paid for the room online through expedia and there was no one at the front desk for over 45minutes when we arrived. Calls were not picked up. We finally had to give up and head across the street to another hotel as we had an early flight and needed to get to bed. Will not book this hotel again.
Stayed 1 night in Mar 2024
Response from Manager on Mar 22, 2024
Hello Dina, We apologize for the inconvenience you experienced upon arrival. Please know that we take guest feedback seriously and will address this matter with our team to ensure better service in the future. Thank you for sharing your experience with us.

4/10 Poor

sal

Traveled with family
Disliked: Property conditions & facilities
i requested queen size beds and instead got doubles
Stayed 2 nights in Mar 2024
Response from Manager on Mar 22, 2024
Hello sal, We appreciate your feedback regarding the bed arrangement in your room. Should you have any specific preferences for your next stay, please feel free to contact our reservations team directly to ensure a more tailored experience for you. Your comfort is important to us.

6/10 Okay

Karinna

Disliked: Property conditions & facilities
Stayed 1 night in Mar 2024
Response from Manager on Mar 19, 2024
Hello Karinna,We appreciate you choosing our hotel for your stay. Should you have any feedback to share from your experience, please don't hesitate to contact us. We hope to welcome you back in the future for an even better stay!

8/10 Good

Harrison

Liked: Staff & service, amenities
Rest room to small, no handle bar to hold on too in Rest room. Vehicle parking to close. Getting room service everyday was nice.
Stayed 4 nights in Mar 2024
Response from Manager on Mar 18, 2024
Hello Harrison, We appreciate your feedback regarding the room size and parking proximity. Please reach out to our management team directly with any additional concerns for further assistance. We are pleased to hear you enjoyed the daily room service during your stay.

2/10 Terrible

Pioche Food

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Manager on Mar 19, 2024
Hello Pioche Food,We regret to hear about your experience. Please do reach out to us with further details so we can address any concerns you may have.

8/10 Good

Jimmy

The room is ok. There is some remodeling going on but it works for me
Stayed 1 night in Mar 2024
Response from Manager on Mar 14, 2024
Hello Jimmy,We appreciate your understanding about the ongoing remodeling. Thank you for choosing to stay with us during this time. Your flexibility is valued, and we hope you enjoyed your overall experience with us. Should you have any more feedback, please feel free to share it with us directly.

10/10 Excellent

Stella

Stayed 1 night in Mar 2024
Response from Manager on Mar 15, 2024
Hello Stella,We are thrilled to hear that you had a wonderful stay with us! Please do not hesitate to reach out to us directly if you have any further comments or suggestions.

2/10 Terrible

nazeer

Disliked: Cleanliness, staff & service, property conditions & facilities
Horrible
Stayed 1 night in Mar 2024
Response from Manager on Mar 17, 2024
Hello nazeer,We're disappointed to hear about your experience and appreciate your feedback. Our team is always looking to improve, so we will share your comments internally for further review. Your satisfaction is important to us, and we hope to welcome you back in the future for a better stay.

4/10 Poor

Rita

Business traveler, Traveled with family
Disliked: Staff & service
Room had a foul odor and carpet was not clean
Stayed 1 night in Mar 2024
Response from Manager on Mar 9, 2024
Hello Rita,We apologize that your experience did not meet expectations. Guest satisfaction is important to us, and we will address these concerns with our housekeeping team to ensure a pleasant stay for future guests. Thank you for bringing this to our attention.

8/10 Good

anne

Traveled with group
Room was clean, but shabby. Construction in progress on exterior, but interior needed work. Shower faucets malfunctioned.
Stayed 1 night in Mar 2024
Response from Manager on Mar 9, 2024
Hello anne,Thank you for sharing your feedback with us. We are glad to hear you found your room clean. We appreciate your observations regarding the construction and room condition. Your comments will be shared with the relevant teams for further review and improvement.

4/10 Poor

Michael, Lakewood

Disliked: Cleanliness, staff & service, property conditions & facilities
Property was noisy especially the room alot of road noise early in the morning they were doing construction jack hammers started check in was really slow I wouldn't stayed there irlf I knew all the construction was going on
Stayed 1 night in Feb 2024
Response from Manager on Mar 3, 2024
Hello Michael,We appreciate your feedback regarding your recent stay. We regret to hear about the noise disturbances you experienced. Our team strives to make check-in efficient and smooth for all guests. Should you have any further concerns, please reach out to management directly for assistance.

4/10 Poor

David

Traveled with pets, Traveled with family
Disliked: Property conditions & facilities
In spite of our reservation being non-refundable by the time we arrived, we did not even get out of the car to check in. What is not shown in the photos is that many (if not all) of the rooms have doors that open to the outside, like you see in roadside motels. I personally do not feel safe staying in that kind of room. It is also located on a very busy/loud intersection- I can only imagine the noise carries into the rooms themselves. Fortunately there are plenty of other properties nearby and we were able to get a nice room elsewhere. I’m very surprised La Quinta puts their name on this property. May have to take them off my list of places we’ll stay.
Response from Manager on Mar 3, 2024
Hello David,We appreciate you sharing your feedback with us. Our property layout and location are carefully chosen to provide a variety of experiences for our guests. We understand that preferences vary, and we regret if our setup did not meet your expectations. Your safety and comfort are paramount to us, and we recommend reaching out to our management team to discuss your concerns further. Thank you for considering La Quinta, and we hope to have the opportunity to welcome you in the future.

6/10 Okay

Corduroy

Disliked: Staff & service, amenities, property conditions & facilities
Lobby was a mess under construction.
Stayed 1 night in Feb 2024
Response from Manager on Mar 2, 2024
Hello Corduroy, We appreciate your feedback and apologize for any inconvenience caused. We strive to enhance our facilities to provide a better experience for our guests. Feel free to contact our management for any further assistance regarding your stay.

8/10 Good

Fernando

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities
Room and bathroom clean. Breakfast good.
Stayed 4 nights in Feb 2024
Response from Manager on Mar 2, 2024
Hello Fernando, We are pleased to hear that you found your room and bathroom to be clean and enjoyed our breakfast offerings. Your feedback is greatly appreciated. Thank you for sharing your positive experience with us.

4/10 Poor

Brian

Traveled with family and small children, Traveled with partner, Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Property is under construction. Front desk area is a nightmare. Late night kid was rude and mumbled. He got visibly angry when i asked him to repeat himself. I couldn't hear him over the loud hum of the refrigerator in the middle of the lobby.
Stayed 1 night in Feb 2024
Response from Manager on Feb 27, 2024
Hello Brian, I'm sorry to hear about your experience. Your feedback is valuable, and we will address the noise issue during the construction period. We appreciate you bringing this to our attention and apologize for any inconvenience caused during your stay.

4/10 Poor

Eric, Saint Paul

Disliked: Property conditions & facilities
Stayed 2 nights in Feb 2024
Response from Manager on Feb 28, 2024
Hello Eric, We appreciate you choosing to stay with us. If you have any concerns or feedback from your recent stay, please do not hesitate to contact us directly so we can address them accordingly.

8/10 Good

Neil, Salem

Traveled with family
Liked: Cleanliness, staff & service
The place was under renovation so it would be unfair to judge. Easy check in. VERY clean room. VERY comfortable beds. I wish i stayed there longer.
Stayed 1 night in Feb 2024
Response from Manager on Feb 24, 2024
Hello Neil, We appreciate your feedback on our clean rooms and comfortable beds. We're glad to hear you enjoyed your stay with us and regret any inconvenience caused by the renovations. Please do consider staying with us again in the future for a full experience of our hotel.

4/10 Poor

Juan R

Traveled with family
Disliked: Cleanliness, amenities, property conditions & facilities
The reception area is being remodeled and you still check in there it is dusty and the grab and go breakfast isn't great at all. They should just close until the remodeling is over with really.
Stayed 1 night in Feb 2024
Response from Manager on Feb 21, 2024
Hello Juan R, Thank you for sharing your feedback with us. We appreciate your understanding during our renovation process and apologize for any inconvenience caused. We are working diligently to ensure that all areas of the hotel meet our guests' expectations. Your comments will help us improve our services moving forward.

2/10 Terrible

Matthew

Traveled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
This place reminded me of war-torn Syria, with open wiring hanging, plywood walls/flooring/desk, outdoor walkways, dirty, stained carpets/flooring/tubs, no amenities...and the front desk workers (apart from struggling to speak English) had such bad body odor that I had to stand back from the counter 6 feet or else I might vomit. I lost the 2nd night's payment and left to go somewhere else. To say "avoid" this place is an understatement. Run AWAY! Embarrassing the LaQuinta would put their name on this dump.
Stayed 2 nights in Feb 2024
Response from Manager on Feb 19, 2024
Hello Matthew, We are sorry to hear about your experience, and we take your feedback seriously. Rest assured that we will address these concerns with the appropriate departments for further review. If you have any further details to share, please contact our management team directly. Thank you for bringing this to our attention.

8/10 Good

Maria G

Liked: Staff & service, property conditions & facilities
There was some repairs at the lobby that was inconvenient.
Stayed 1 night in Feb 2024
Response from Manager on Feb 17, 2024
Hello Maria G, Thank you for sharing your feedback about the lobby repairs. We apologize for any inconvenience caused during your stay. We appreciate your understanding as we strive to improve our facilities for future guests.

10/10 Excellent

shawndra

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I didn’t mind the construction in the lobby for the reasonable price and clean rooms.
Stayed 1 night in Feb 2024
Response from Manager on Feb 10, 2024
Hello shawndra,Thank you for taking the time to share your feedback. We appreciate your understanding regarding the ongoing lobby construction and are glad to hear that you found our rooms clean and reasonably priced. We strive to provide a comfortable stay and hope to have the opportunity to welcome you back in the future.

4/10 Poor

Kibrom

Stayed 1 night in Jan 2024
Response from Manager on Mar 22, 2024
Hello Kibrom, We appreciate you choosing to stay with us. If you have any concerns from your recent visit, please don't hesitate to contact us directly. We aim to ensure all guests have a pleasant experience.

8/10 Good

Linda

Stayed 1 night in Jan 2024
Response from Manager on Mar 22, 2024
Hello Linda,We are delighted to hear that you had a wonderful stay with us. Should you have any further feedback to share, please do not hesitate to contact us directly. We look forward to welcoming you back soon!

4/10 Poor

Jessica

Traveled with group, Traveled with pets
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Unless you’re in need for an extreme budget motel, look elsewhere. Old dirty furniture, filthy carpets, door barely opened because the alignment was off so we had to throw our bodies at it to open or close it. They’re remodeling the lobby but they should have started with the rooms first. I didn’t see bugs but there were bed bug and flea vibes for sure
Stayed 1 night in Jan 2024
Response from Manager on Jan 23, 2024
Hello Jessica, Thank you for sharing your feedback regarding your recent stay. We apologize for any inconvenience you experienced during your visit. We appreciate your patience as we are currently working on renovating our property to provide an improved experience for our guests. We value your concerns and will address them with the necessary departments.

8/10 Good

kathleen

Stayed 2 nights in Jan 2024
Response from Manager on Feb 9, 2024
Hello kathleen,Thank you for choosing our hotel for your stay! We appreciate your positive rating and are delighted to hear that you had a pleasant experience. If you have any further comments or suggestions, please feel free to reach out to us directly so that we can continue to improve our services. We hope to welcome you back in the future for another great stay.

8/10 Good

Kristy

Stayed 1 night in Jan 2024
Response from Manager on Feb 2, 2024
Hello Kristy,Thank you for staying at our hotel! We appreciate your positive rating and are delighted to hear that you had a pleasant experience. Should you have any additional feedback or suggestions, please do not hesitate to reach out to us directly. We hope to have the opportunity to welcome you back in the future.

10/10 Excellent

Diane

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Manager on Jan 7, 2024
Hello Diane,We are thrilled to hear that you had a fantastic stay with us! We appreciate you choosing our hotel and we hope to welcome you back soon for another enjoyable experience.

6/10 Okay

Rochelle

Traveled with family
Liked: Cleanliness, staff & service, amenities
Every night when we’d come back, our key would not work so we’d have to walk all the way to the reception desk to get it reactivated. Other than that, the room was fine and the price was right. The front desk people were so friendly and helpful.
Stayed 4 nights in Dec 2023
Response from Manager on Jan 2, 2024
Hello Rochelle,Thank you for staying with us and for taking the time to share your feedback. We apologize for the inconvenience you experienced with your room key and appreciate your patience in getting it reactivated. We're glad to hear that despite this issue, you found your room satisfactory and enjoyed the friendly and helpful service from our front desk team. We hope to have the opportunity to welcome you back in the future.

10/10 Excellent

Ronald

Liked: Cleanliness, staff & service, amenities
Great.servoce
Stayed 1 night in Dec 2023
Response from Manager on Dec 30, 2023
Hello Ronald,Thank you for your feedback. We appreciate your kind words about our service and we're glad to hear that you had a positive experience during your stay. If there's anything else we can assist you with, please don't hesitate to reach out to us.

8/10 Good

Vita

Stayed 1 night in Dec 2023
Response from Manager on Dec 30, 2023
Hello Vita,Thank you for choosing our hotel for your stay! We appreciate your positive rating and hope you had a pleasant experience. Should you have any additional feedback or suggestions, please feel free to reach out to us. We value your input and would love to welcome you back in the future for an even better stay.

4/10 Poor

Daniele

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Manager on Dec 30, 2023
Hello Daniele, We're sorry to hear that your recent stay with us was not up to your expectations. We would appreciate it if you could reach out to our hotel directly to provide more details about your experience, so we can address any issues that may have occurred. We value your feedback and hope to have the opportunity to make it right.

10/10 Excellent

james

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfect stop for some rest
Stayed 1 night in Dec 2023
Response from Manager on Dec 21, 2023
Hello james,Thank you for choosing our hotel for your recent stay. We're delighted to hear that our property provided you with a perfect stop for some much-needed rest. We hope to have the pleasure of welcoming you back in the future. Safe travels!

8/10 Good

Craig

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Super convenient and close to everything I was doing so it was nice.
Stayed 1 night in Dec 2023
Response from Manager on Dec 19, 2023
Hello Craig,Thank you for choosing our hotel for your recent stay. We're delighted to hear that our location was convenient for your activities. We strive to provide excellent service and a convenient experience for all our guests. Thank you for your feedback.

8/10 Good

Monica

Traveled with family
Liked: Cleanliness, staff & service
Nice staff, clean rooms. Run down property. Convenient location to airport. You get what you pay for
Stayed 1 night in Dec 2023
Response from Manager on Dec 19, 2023
Hello Monica, Thank you for choosing our hotel for your recent stay. We're glad to hear that you found our staff nice and the rooms clean. We appreciate your feedback regarding the property condition, and we'll certainly take it into consideration for future improvements. We hope you enjoyed the convenience of our airport location. We strive to provide value for our guests and appreciate your understanding that different price points often reflect different levels of amenities. We hope to welcome you back in the future.

10/10 Excellent

Edley

Liked: Cleanliness, staff & service, property conditions & facilities
It was quiet, even with Construction. They did have a little trouble with the shuttle, but everything else was OK.
Response from Manager on Feb 6, 2024
Hello Edley,Thank you for sharing your feedback about your recent stay with us. We apologize for any inconvenience caused by the construction and shuttle service. However, we're glad to hear that overall, your experience was satisfactory. We appreciate your understanding and hope to have the opportunity to welcome you back in the future.

10/10 Excellent

Roxana

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Manager on Dec 19, 2023
Hello Roxana,Thank you for choosing our hotel for your recent stay! We are thrilled to hear that you had an excellent experience with us. If you have any specific feedback or suggestions, we would love to hear from you. We hope to welcome you back soon for another fabulous stay!

4/10 Poor

Jack

Disliked: Property conditions & facilities
I guess there are remodeling, but the place looks closed when you drive up poor signage.
Stayed 2 nights in Dec 2023
Response from Manager on Dec 19, 2023
Hello Jack, We apologize for any confusion caused by the signage and the ongoing remodeling. We appreciate your feedback and will take it into consideration to ensure better visibility and wayfinding for our guests. Thank you for bringing this to our attention.

10/10 Excellent

Kerry

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean and safe
Stayed 1 night in Dec 2023
Response from Manager on Dec 16, 2023
Hello Kerry,Thank you for taking the time to share your feedback with us. Cleanliness and guest safety are our top priorities, and we are glad to hear that you found our hotel to meet your expectations in these areas. We appreciate your kind words and hope to have the pleasure of welcoming you back in the future.

4/10 Poor

Matthew

Traveled with group
Disliked: Cleanliness, amenities, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Manager on Dec 15, 2023
Hello Matthew, We apologize if your recent stay did not meet your expectations. We value your feedback and encourage you to reach out to us directly, so we can address any concerns you may have had during your stay. We hope to have the opportunity to welcome you back in the future and provide you with a better experience.

6/10 Okay

Louise

Cost
Stayed 1 night in Dec 2023
Response from Manager on Dec 14, 2023
Hello Louise, We're sorry to hear that you were dissatisfied with the cost of your stay. We strive to offer competitive rates that reflect the quality of our accommodations and services. We appreciate your feedback and will take it into consideration. Thank you for choosing our hotel for your stay.

8/10 Good

Richard

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The street noise of Gibson and Yale boulevards surpassed that of the airport and made the night, like the streets, a bit restless.
Stayed 1 night in Dec 2023
Response from Manager on Dec 10, 2023
Hello Richard,Thank you for sharing your feedback with us. We apologize for any inconvenience caused by the noise from Gibson and Yale boulevards during your stay. We understand the importance of a good night's sleep and are continuously working to minimize external disturbances. We appreciate your understanding and hope that you will consider staying with us again in the future.

10/10 Excellent

Nathan

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Response from Manager on Feb 15, 2024
Hello Nathan,Thank you for choosing our hotel for your stay! We are thrilled to hear that you had a wonderful experience with us. If you have any other questions or need assistance in the future, please don't hesitate to reach out. We hope to welcome you back soon for another excellent stay.

10/10 Excellent

Mark

Response from Manager on Feb 9, 2024
Hello Mark,Thank you for choosing our hotel for your recent stay. We're thrilled to hear that you had an excellent experience! We hope to have the opportunity to welcome you back in the future for another enjoyable stay.

6/10 Okay

David

Disliked: Staff & service
Breakfast was terrible
Stayed 2 nights in Nov 2023
Response from Manager on Dec 5, 2023
Hello David,We appreciate your feedback regarding our breakfast. We apologize if it did not meet your expectations and will make a note of your comments for future improvements. Thank you for staying with us.