Ratings based on 1,670 Verified Reviews

They paid and stayed. We double-checked.
3.8 out of 5
86% of guests recommend
3.9 Room cleanliness
4.0 Service & staff
3.9 Room comfort
3.6 Hotel condition
They paid and stayed.
We double-checked.
2 out of 5
by A verified traveler

Posted Mar 24, 2015
Pros: Free shuttle and the breakfast was great
Cons: The room was not cleaned. Hair in the bath tub, stuff left on the rug that clearly if they vacuumed, would have picked it up. Black chair was torn.
Location: Old town Albuquerque
For the price, I expected more. I could have gotten many cheaper hotel rooms but decided on this one. I should have saved my money.
2 out of 5
Recommended
for Everyone
by A verified travelerfrom Texas

Started great Ended Ugh....

Posted Mar 20, 2015
Checked in Monday, nice and clean room/ hotel. Very happy until housekeeping didn't clean at all Tuesday. 10 pm and I had to ask front desk for towels and tissue. Called front desk Wednesday morning to verify room would be cleaned and was told to make sure to take off "no service sign" from door. It was never there, ever. They cleaned but no one should have to request. Hallway carpet stood dirty. Guess no vacuum. Pool and breakfast nice tho but no matter how many people in line, 9 am sharp they pull the food.
1 out of 5
by A verified traveler

DID NOT DELIVER

Posted Mar 19, 2015
Pros: nothing
Cons: deliver on promises. fix what is broken.
Location: airport
I paid in advance for room with wifi. It is critical to my work. two days, two nights, none. Was only told no engineer was available. In insult to injury dept.: had 4th floor room, checked out 4:30 am. Elevator off, had to schlep two bags down four flights.
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Mar 19, 2015
Staff friendly and courteous. Breakfast is great! Pool and exercise area are clean. Rooms are clean.
1 out of 5
by A verified traveler

not elegant

Posted Mar 17, 2015
Very fun down, vomit in the halfway, approached by many homeless for money. Not a place I would ever return.
4 out of 5
Recommended
for Everyone
by A verified traveler

Conveniently located

Posted Mar 12, 2015
Pros: Very beautiful and comfortable
Cons: Some of the furnishings need to be restained.
Very beautiful hotel with nice comfortable rooms. The staff were all very friendly and helpful. The hotel is convenient to many places that I love in Albuquerque.
2 out of 5
by A verified travelerfrom Albuquerque, NM

First stay, was not good

Posted Mar 9, 2015
Pros: Hoping to give my kids a good swim, ease their minds from the female yelling. Arrived at the pool with pool water below 75 degrees.
Cons: Pool water temperature and make the room and towels smell clean.
First time staying there was not great at all. Checked into the room late, room did not smell very nice. Already late as is, hoping to get some sleep. Was woken up my a female screaming and banging on a room door down the hall arguing with another person. Hoping that problem was gone, heard some men yelling outside arguing with a security guard standing outside with them. Once that stopped, the female down the hall started yelling and banging on the door again. Finally then a staff member was talking with her trying to get her to stop. Scared my kids, not able to sleep after that. Will not stay there again.
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Mar 9, 2015
Or first stay was excellent and couldn't wait to come back. This time wasn't so good. They had a wedding with a bunch of belligerent drunks who kept us up all night. They need to invest in more security guards for these events to assure other guests don't catch the chaos waiting for a security guard to become available.
3 out of 5
Recommended
for Everyone
by A verified traveler

Posted Jan 28, 2015
Was very pleasant. Hotel staff not knowledgeable. Bar staff not friendly. Room was excellent.
4 out of 5
Recommended
for Everyone
by A verified travelerfrom juarez -mexico

Posted Jan 27, 2015
Pros: bed was very confortable
Cons: carpets on rooms and corridors was to old and smelly
Location: good location everything was to near shoping centers, museums etc.
Most of it was pretty good except for the air conditioning machine was terrible noisy and obiouslly during nigth the noise was totally disturbing also verry dry air that cause respiratory problems. other than that the rest was fine.