Ratings based on 1,689 Verified Reviews

They paid and stayed. We double-checked.
3.8 out of 5
87% of guests recommend
3.9 Room cleanliness
4.0 Service & staff
3.9 Room comfort
3.6 Hotel condition
They paid and stayed.
We double-checked.
3 out of 5
by A verified travelerfrom New Mexico

Service

Posted May 5, 2015
Cons: cleanliness and customer service could be greatly improved. Having said that, the young man on the front desk when I arrived was very pleasant.
When I arrived I discovered that I was just a few dooes from Housekeeping. Obviously they had finished work for the day because I had to listen to very loud voices cackling and laughing for a good half hour before they left at the end of their shift. The following morning the voices started again at 7 am. Somebody needs to tell them that guests might like to have some peace and quiet. The grout on the walls and in the floor of the bathroom was revolting. Originally the floor grout looked as if it had been a light tan. It is now black and the floor was sticky. When I went to breakfast there were two employees standing at the entrance to the dining area. One very curtly said 'room #' and allowed the me. The second employee said 'she's making omelets, hurry up if you want one' They then proceeded to stand and chat all the time I was eating breakfast - all except the omelet was cold. I was not impressed.
3 out of 5
Recommended
for Everyone
by A verified traveler

Convenient for sports arenas

Posted Apr 28, 2015
Pros: Convenience of location as we were visiting for the gathering of te nations.
Cons: Quite a large and impersonal hotel which would be difficult to improve.
Location: Restaurants nearby.
good hotel convenient for what we needed. Free drinks were a bonus.
4 out of 5
Recommended
for Everyone
by A verified traveler

Very Good

Posted Apr 22, 2015
Pros: BREAKFAST & Beds with BIG PILLOW.
Location: Family picked us up and most all our time was with family.
Shuttle was good, Staff was good. Beds were good. Breakfast was very good.
4 out of 5
Recommended
for Everyone
by A verified travelerfrom Clovis nm

Nice hotel close to everything

Posted Apr 20, 2015
Nice hotel but needs queens beds instead of twin beds
4 out of 5
Recommended
for Everyone
by A verified traveler

Large hotel, great breakfast

Posted Apr 7, 2015
The WiFi was terrible, most of the time couldn't even connect at all, and they don't have a place to use a wired connection in the rooms. Other than that, eeverything else was good-breakast, pool, and room were good.
2 out of 5
by A verified traveler

Posted Mar 24, 2015
Pros: Free shuttle and the breakfast was great
Cons: The room was not cleaned. Hair in the bath tub, stuff left on the rug that clearly if they vacuumed, would have picked it up. Black chair was torn.
Location: Old town Albuquerque
For the price, I expected more. I could have gotten many cheaper hotel rooms but decided on this one. I should have saved my money.
2 out of 5
Recommended
for Everyone
by A verified travelerfrom Texas

Started great Ended Ugh....

Posted Mar 20, 2015
Checked in Monday, nice and clean room/ hotel. Very happy until housekeeping didn't clean at all Tuesday. 10 pm and I had to ask front desk for towels and tissue. Called front desk Wednesday morning to verify room would be cleaned and was told to make sure to take off "no service sign" from door. It was never there, ever. They cleaned but no one should have to request. Hallway carpet stood dirty. Guess no vacuum. Pool and breakfast nice tho but no matter how many people in line, 9 am sharp they pull the food.
1 out of 5
by A verified traveler

DID NOT DELIVER

Posted Mar 19, 2015
Pros: nothing
Cons: deliver on promises. fix what is broken.
Location: airport
I paid in advance for room with wifi. It is critical to my work. two days, two nights, none. Was only told no engineer was available. In insult to injury dept.: had 4th floor room, checked out 4:30 am. Elevator off, had to schlep two bags down four flights.
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Mar 19, 2015
Staff friendly and courteous. Breakfast is great! Pool and exercise area are clean. Rooms are clean.
1 out of 5
by A verified traveler

not elegant

Posted Mar 17, 2015
Very fun down, vomit in the halfway, approached by many homeless for money. Not a place I would ever return.