Ratings based on 296 Verified Reviews
They paid and stayed. We double-checked.
4.4 Room cleanliness
4.3 Service & staff
4.2 Room comfort
4.1 Hotel condition
They paid and stayed.
by disappointing from New Mexico
Over all stayPosted Mar 18, 2014
Checked in, staff seemed a little overwhelmed,or lack of organization, frig was not cold, just used sinks to keep our drinks cold, pool cold and very dirty, wind was blowing but staff should be checking I was able to open maintiece closet, looking for a net too clean, no luck! Dirty towels thrown all over ones on rack not folded, just overall just did not look impressive for this chain of hotels. Not even a small continental breakfest coffee toast, nothing just really expected my experience too be better is all- I stayed at the Marriott for quality and was very very dissappointed.
Jan 21, 2014
Thank you for staying with us and I hope you will accept my apologies for the problems you encountered during your stay. I'm sorry that the pool area was not relaxing as it should have been. We vacumn the pool each morning, and it can be difficult to keep up with when the strong winds are blowing the semi dessert sand in the area. I have reviewed your comments with our team and we will look at doubling our efforts in this area to ensure that our pool is fresh for our guests. Thank you for your comments and I wish you safe travels this summer.
by A verified traveler
Great hotel but missing some of the basicsPosted Mar 18, 2014
I really enjoyed the hotel overall but to be such a nice hotel I feel they definitely should have had a microwave and some type of refrigerator. It was the second nicest hotel I have stayed in and the only one that didn't have these items. I have stayed in $40/night hotels that had them.
for Everyoneby Gail from El Paso
Picked it because of a conference I was attendingPosted Mar 17, 2014
Pros: Services were generally good. Food was okay.
Location: Good location, stuff to do fairly close.
Overall, it receives a good rating. Service friendly and helpful for general services such as check in, room service, conference services, maid service etc. Actually no service problems. My only comments have to do with really bad facial tissue, this is not a place to cut on expenses especially this time of year--facial tissue so bad, had to use 3 or 4 at a time. Invest in better brand and people will be more satisfied and use less. Other thing missing--why is there no soap dish in guest rooms for sink. Seems like a no-brainer--was told they were on order.
for Couplesby A verified traveler
Not goodPosted Jan 6, 2014 on Hotels.com
The stay was nice at first until I tried to go to bed, then I heard every toilet flushing in the surrounding room and sounded like I was in a water treatment plant... I got absolutely no sleep... NOT A GOOD STAY!!!
by Phoenix from Texas
not worth it! keep driving!Posted Jan 2, 2014
The hotel is quite shabby and not that clean. Keep driving.
for Personal Eventby barbarann meyer from ok
Posted Dec 28, 2013 on Hotels.com
quality of service was not good the first night there they said you and them will take off that night there I hope so it was real bad
for Everyoneby A verified traveler
Close to good restaurantsPosted Dec 22, 2013
Pros: Room and view
Cons: Room temp control
Location: Good restaurants
Nice room, nice view. However couldn't lower room temp enough at night. That is our only complaint about our stay.
for Overnight Stay Before Destinationby A verified traveler
Posted Dec 19, 2013 on Hotels.com
Comfortable room. Hotel staff very courteous and helpful.
by A verified traveler
No hot water for morning shower.... says it allPosted Dec 16, 2013
Hotel staff said the engineer was working on issue, but when all you want is a bed and a hot shower..... Having only cold water was a disappointment. Also when people above you flushed the toilet, the toilet in our room would bubble loudly. They need to work on plumbing system.
for Business Travelersby TP from Milwaukee
Great place to stay!Posted Dec 11, 2013 on Hotels.com
Great hotel! Rooms were clean and up to date. Their restaurant food was really good and the bar was a nice place to hang out at.