In-room safe, desk, iron/ironing board, free cribs/infant beds

Reviews of Quality Suites Albuquerque Airport

2.5 out of 5
Quality Suites Albuquerque Airport
1501 Gibson Blvd Se, Albuquerque, NM

Reviews

6.2
Rating 10 - Excellent. 168 out of 848 reviews" "
Rating 8 - Good. 207 out of 848 reviews" "
Rating 6 - Okay. 166 out of 848 reviews" "
Rating 4 - Poor. 148 out of 848 reviews" "
Rating 2 - Terrible. 159 out of 848 reviews" "

6.4/10

Cleanliness

7.0/10

Staff & service

5.4/10

Amenities

5.8/10

Property conditions & facilities

5.6/10

Eco-friendliness

Reviews

2/10 Terrible

Frank

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Horrible place to stay at.
Stayed 1 night in Apr 2024
Response from Manager on Apr 17, 2024
Hello Frank, We're sorry to hear you found your stay disappointing. Your feedback is valuable to us as we strive to improve our services for all guests. If you would like to discuss your experience further, please don't hesitate to contact our management team. Thank you for sharing your thoughts with us.

6/10 Okay

Marilyn

Traveled with family
Disliked: Amenities
We reserved a room for 3 that included a sofa bed. There were no sheets on the sofa bed. We asked for sheets and were given one sheet and a blanket. Upon realizing that there was no top sheet, we asked for a second sheet. The manager said they only provide one sheet for a sofa bed. Then, we noticed that only two towels were provided. We were not happy since we paid for three guests.
Stayed 1 night in Apr 2024
Response from Manager on Apr 12, 2024
Hello Marilyn, Thank you for taking the time to share your feedback with us. We appreciate your comments and will be sure to pass them along to our team for review. Our guests' comfort and satisfaction are important to us, and we will use this as an opportunity to improve our services. We encourage guests to reach out to our management team directly for any further assistance or clarification on our room amenities.

8/10 Good

Susan

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice rooms, good price.
Stayed 1 night in Apr 2024
Response from Manager on Apr 11, 2024
Hello Susan,We're pleased to hear that you found our rooms to your liking and that you appreciated the value of your stay. We strive to offer comfortable accommodations at competitive rates to all our guests. If you have any further feedback or suggestions, please feel free to reach out to us directly.

4/10 Poor

Brian

Traveled with family
Disliked: Amenities, property conditions & facilities
The staff were good. The condition of the room was not. The hideaway bed was broken. The canvas at the foot was torn and sagging. The bath tub had large spots that were worn on basin of the tub
Stayed 1 night in Apr 2024
Response from Manager on Apr 9, 2024
Hello Brian, We appreciate your feedback on our staff's service and have made note of the concerns you raised regarding the room condition. We encourage you to reach out to our management team directly to address any further issues or suggestions for improvement.

2/10 Terrible

Eun-kee

Business traveler, Traveled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
The carpet in the hallway was dirty and ripped.
Stayed 2 nights in Mar 2024
Response from Manager on Apr 7, 2024
Hello Eun-kee,We appreciate your feedback regarding the condition of the hallway carpet and will ensure it is reviewed by our maintenance team for improvement. Thank you for bringing this to our attention.

6/10 Okay

Louis

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Size of room was great, very large. Pool was dirty, water oily. Room and hallway floors were dirty. Somewhat outdated.
Stayed 1 night in Mar 2024
Response from Manager on Mar 27, 2024
Hello Louis,Thank you for sharing your detailed feedback with us. We appreciate knowing what aspects of your stay were positive and where there is room for improvement. We encourage you to reach out to our management team directly to address any concerns you may have from your recent stay.

10/10 Excellent

Tanya

Traveled with family and small children
Liked: Cleanliness, staff & service
It was pretty noisy and was kinda dirty but overall stay was okay.
Stayed 3 nights in Mar 2024
Response from Manager on Mar 27, 2024
Hello Tanya, We appreciate your feedback and regret any inconvenience caused during your stay. We will share your comments with our team to ensure improvements moving forward. Our aim is to provide all guests with a comfortable and enjoyable experience.

2/10 Terrible

Alejandro

Stayed 2 nights in Mar 2024
Response from Manager on Mar 27, 2024
Hello Alejandro,We're sorry to hear that your experience did not meet expectations. Please feel free to contact us with any feedback you may have so we can address any issues. We value your input and hope to welcome you back for a better stay in the future.

10/10 Excellent

Tamara

Traveled with group
Liked: Staff & service, amenities, property conditions & facilities
Good prices for just two people, it had an extra bed from the couch. Nice and spacious!
Stayed 1 night in Mar 2024
Response from Manager on Mar 27, 2024
Hello Tamara,We are thrilled to hear that you found our hotel to be spacious and accommodating for your needs. Our extra bed options provide flexibility for our guests. Thank you for sharing your positive experience with us!

2/10 Terrible

Katie

Disliked: Cleanliness, amenities, property conditions & facilities
The Pictures listed are not real. The property is falling apart. Felt unsafe, it was so dark and dated.
Stayed 1 night in Mar 2024
Response from Manager on Mar 17, 2024
Hello Katie,We appreciate your feedback and apologize for any inconvenience. We strive to meet our guests' expectations and have passed your comments to our management team for review. Please feel free to contact them directly to further discuss your concerns. Thank you for bringing this to our attention.

4/10 Poor

Cynthia

Traveled with family and small children
Disliked: Cleanliness, property conditions & facilities
The property was dirty with trash in the hall ways and stair ways. Not enough towels and the pool water was dirty
Stayed 2 nights in Mar 2024
Response from Manager on Mar 17, 2024
Hello Cynthia,We apologize for any inconvenience this may have caused. We encourage guests to report any cleanliness concerns immediately for prompt attention. Your feedback will be shared with the relevant teams for review and improvement. Thank you for bringing this to our attention.

4/10 Poor

Sherri

Traveled with family
We stay here every year. This year, the front desk person was not pleasant. Why am I being told no rooms are available, yet they are available online? If you’re working, the front desk, you need people skills! The breakfast was lousy and hot tub was dirty! Could not turn it on because you needed a pliers to turn it on! Not satisfied with this visit!
Stayed 1 night in Mar 2024
Response from Manager on Mar 17, 2024
Hello Sherri,We appreciate you taking the time to share your feedback with us. Your comments are valuable in helping us improve the guest experience. We encourage you to reach out to our management team directly to address your concerns in more detail. Thank you for choosing to stay with us and we hope to have the opportunity to welcome you back in the future.

6/10 Okay

Melody

Traveled with family
Liked: Cleanliness
Disliked: Staff & service
Staff only gave us 2 towels for 5 people for 4 days and 3 hand towels to dry off after swimming. But room was nice, did have people on third floor ran back and forth could hear them all night
Stayed 3 nights in Mar 2024
Response from Manager on Mar 16, 2024
Hello Melody,We appreciate your feedback on the room's quality. Rest assured, we have noted your concerns regarding the towels and noise level for future improvements. We hope to welcome you back for a more enjoyable stay.

10/10 Excellent

Darnell

Traveled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
The staff was able to give us a late check out which gave us time to pet kids enjoy the pool.
Stayed 1 night in Mar 2024
Response from Manager on Mar 15, 2024
Hello Darnell,We are delighted to hear that you appreciated the flexibility of our staff with a late check-out. It is wonderful to know that you were able to relax and enjoy the pool with your children. Your feedback is greatly valued as we strive to provide memorable experiences for all our guests.

8/10 Good

Javier

Stayed 2 nights in Mar 2024
Response from Manager on Apr 2, 2024
Hello Javier, Thank you for taking the time to complete our survey! We want you to know that your feedback and rating of our hotel is of utmost importance to us. We would appreciate it if you could kindly reach out to us directly with any specific feedback you may have, so that we may address your concerns accordingly. On behalf of our entire staff, we thank you for your business and we hope to see you again when your travels bring you back to the area!

2/10 Terrible

TJ

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
What an absolute bait and switch! Confirmed a suite and was told “sorry, no pull out bed. This is all we have”. The pictures online versus actual is so different. Back to the 80s. Smoke alarm covered so must have been smoked in. It is late and we are so tired. I will do my best to get the word out about this place. So disappointed.
Stayed 1 night in Mar 2024
Response from Manager on Mar 12, 2024
Hello TJ, We're sorry to hear that your experience did not meet your expectations. We value all guest feedback and will share your comments with the team to ensure we continue to improve. Thank you for bringing this to our attention.

4/10 Poor

Eunice

Traveled with family and small children, Traveled with family
Disliked: Staff & service, amenities, property conditions & facilities
Spa was broken pool was to cold walked shower would leak to much water outside the glass door shower floor was to slippery my daughter fell more then once Bed squeaked every time we moved in the night elevator was not labeled when last time was certified turns out the hotel had a sauna, which was also not working
Response from Manager on Mar 9, 2024
Hello Eunice, We appreciate your feedback and will inform the relevant departments about your experience for improvement. If you have any further concerns, please reach out to our management team directly. Your insights are crucial for enhancing our guest satisfaction.

2/10 Terrible

Rozanna

Traveled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The hot tub jets were not working and the rooms was dirty food crumbs all over the floor
Stayed 2 nights in Mar 2024
Response from Manager on Mar 6, 2024
Hello Rozanna, We apologize for the inconvenience you faced with the hot tub and cleanliness. Your feedback is important for our improvement and we will address these issues promptly. Thank you for bringing this to our attention.

4/10 Poor

Carletta

Traveled with family and small children
Disliked: Cleanliness, staff & service, amenities
The front desk person was rude and would not give us extra towels even though I reserved the room for 5 people, they would only give us 2 towels! Even for the pool! Ugh it had bugs in the room on the floors! I will never stay there again!
Stayed 2 nights in Feb 2024
Response from Manager on Mar 2, 2024
Hello Carletta,We are sorry to hear about your experience and appreciate you bringing this to our attention. Your feedback helps us improve for the future. We encourage guests to reach out to our management team directly with any concerns during their stay to ensure a more pleasant experience.

2/10 Terrible

JANET

Traveled with family and small children, Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel was terrible. We checking in around 4pm and were checked out by 830pm. The building exterior is run down and very ugly. The lobby was ok but the staff was not very friendly. We had no issues checking in. We started off toward the elevator and realized the place is in poor condition. I side the elevator the floor is completely cracked. As we headed to our room, you could hear the other people’s conversations as we walked down. The hallway smelled like weed and feet. Our room was ok but felt dirty and creepy. We were worried to leave for dinner because we had a bad feeling that an employee would enter our room while we were out. We left anyway. Came back from dinner and decided to try out the pool. It’s an indoor pool and it is so dimly lit. The chairs near the pool were almost all cracked and broken. We headed back up to our room and decided we couldn’t sleep there. We booked another room and are so pleased with the new place.
Stayed 1 night in Feb 2024
Response from Manager on Feb 27, 2024
Hello JANET, We appreciate your feedback and regret to hear about your experience. Your comments will be shared with our team for further review and improvement. Our guests' safety and comfort are our top priorities. It's essential to us that our guests feel secure during their stay. We encourage you to reach out to our management team to address your concerns directly.

8/10 Good

Marita

There was only one way to enter the property which was kind of inconvenient. The staff barely spoke to anyone. The indoor pool area lacked lighting for swimming and the jacuzzi was out of order. The room was clean and ready for an extended stay (small kitchenette area) but the stove top didn't work. The breakfast served was good and the area was decent, would stay again.
Stayed 4 nights in Feb 2024
Response from Manager on Feb 27, 2024
Hello Marita, We appreciate your feedback and will take your comments into consideration for future improvements. It's great to hear you found the room clean and suitable for an extended stay, and that you enjoyed the breakfast. Should you have any further concerns, please feel free to reach out to our management team directly.

4/10 Poor

Saraphina

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Manager on Feb 27, 2024
Hello Saraphina, We're sorry to hear that your stay did not meet your expectations. Please feel free to get in touch with us directly to provide further details on your experience so we can address any concerns you may have. We value your input and would appreciate the opportunity to make things right for you.

2/10 Terrible

Bradly

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Manager on Feb 17, 2024
Hello Bradly, We appreciate you taking the time to rate our hotel. We would love to hear more about your experience during your stay. Please reach out to us directly so we can address any issues and ensure your next stay is exceptional.

2/10 Terrible

Randy, Las Vegas

Stayed 1 night in Feb 2024
Response from Manager on Mar 22, 2024
Hello Randy, We're sorry to hear that your experience didn't meet your expectations. Please feel free to contact us directly to discuss any concerns you may have had during your stay. We value your feedback and would appreciate the opportunity to address them.

2/10 Terrible

FERNANDO

Stayed 1 night in Jan 2024
Response from Manager on Jan 22, 2024
Hello FERNANDO, We're sorry to hear that your recent stay at our hotel did not meet your expectations. We value the feedback of our guests and would appreciate it if you could reach out to us directly to discuss any issues you may have encountered. We want to ensure that all concerns are addressed and that we provide an excellent experience for future guests.

10/10 Excellent

Ona

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2024
Response from Manager on Jan 20, 2024
Hello Ona,We are thrilled to hear that you had a flawless experience with us during your stay. We truly hope that you had a memorable time and would love to welcome you back in the future. Please feel free to reach out to us if you have any further comments or suggestions.

10/10 Excellent

Marilyn

Stayed 1 night in Jan 2024
Response from Manager on Feb 8, 2024
Hello Marilyn,We are thrilled to hear that you had an amazing experience at our hotel. We constantly strive to provide the best service to our valued guests. Should you have any further feedback or if there is anything else we can assist you with, please do not hesitate to reach out to us. We hope to welcome you back soon for another memorable stay!

4/10 Poor

Jessi

Traveled with family and small children, Traveled with family
Disliked: Cleanliness, amenities, property conditions & facilities
Did not get the room I booked and paid for!
Stayed 1 night in Jan 2024
Response from Manager on Jan 16, 2024
Hello Jessi, Thank you for bringing this to our attention. We apologize for any inconvenience caused during your stay. We encourage you to contact our management team directly so that they can further assist you with this matter. They will be happy to address your concerns and find a suitable resolution.

6/10 Okay

Michael

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from Manager on Jan 16, 2024
Hello Michael, We appreciate you choosing our hotel for your stay. If you have any specific feedback or concerns about your experience, we encourage you to reach out to us directly. We value your input and always strive to improve our services. Thank you for staying with us and we hope to have the opportunity to welcome you back in the future.

2/10 Terrible

Brittany

Business traveler, Traveled with partner
Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Manager on Jan 13, 2024
Hello Brittany, We apologize for any inconvenience you may have experienced during your stay. If you would like to provide us with more details about your experience, please reach out to us directly so that we can address your concerns. We value your feedback and hope to have the opportunity to improve your experience in the future.

2/10 Terrible

Mina

Traveled with family and small children
Disliked: Cleanliness, amenities, property conditions & facilities
Stayed 2 nights in Jan 2024
Response from Manager on Jan 13, 2024
Hello Mina, We're sorry to hear that your stay didn't meet your expectations. We value all guest feedback and would appreciate if you could reach out to us directly so we can address any issues you may have encountered during your stay. We want to ensure that all of our guests have a pleasant experience.

4/10 Poor

Kylia

Traveled with family and small children
Disliked: Cleanliness, staff & service, amenities
Our sheets were dirty when we checked in. We told housekeeping twice and nothing was done. The front desk guy gave us 2 fitted sheets and thats it. We were also told 1 set of towels was enough for 4 people. We actually had to go buy our own towels just to take a shower. The indoor pool was filthy.
Stayed 2 nights in Jan 2024
Response from Manager on Jan 10, 2024
Hello Kylia, Thank you for bringing this to our attention. We apologize for any inconvenience you experienced during your stay. We appreciate your feedback and will address these concerns with our housekeeping and front desk teams to ensure a better guest experience moving forward. If you have any further questions or concerns, please don't hesitate to reach out to our management team directly.

2/10 Terrible

Gloria

Stayed 2 nights in Jan 2024
Response from Manager on Jan 10, 2024
Hello Gloria, We appreciate you taking the time to review our hotel. We value all guest feedback and strive to improve our services. If you have any specific concerns or comments, we encourage you to reach out to us directly so we can address them accordingly. We hope to have the opportunity to welcome you back in the future and provide a more enjoyable experience.

6/10 Okay

Cristorey

Stayed 1 night in Jan 2024
Response from Manager on Jan 10, 2024
Hello Cristorey, We appreciate you choosing our hotel for your stay. If there is any specific feedback or concerns you would like to share with us, please reach out to our hotel directly. We value your input and hope to welcome you back in the future for an improved experience.

8/10 Good

susan, Port Jervis

Liked: Staff & service
Stayed 1 night in Jan 2024
Response from Manager on Jan 10, 2024
Hello susan, We appreciate your recent stay at our hotel. If you have any specific feedback, we encourage you to kindly reach out to us directly. We value your experience and look forward to welcoming you back in the future.

6/10 Okay

Michael

Traveled with family
Disliked: Cleanliness, property conditions & facilities
Ok for quick stay
People were nice. Hotel was dated and needed paint. Floor in room was dirty!!!
Stayed 1 night in Jan 2024
Response from Manager on Jan 10, 2024
Hello Michael, Thank you for your feedback. We appreciate your kind words about our staff. We apologize for any inconvenience caused by the appearance of the hotel. We are constantly working on maintenance and improvements. We hope to have the opportunity to better serve you in the future.

10/10 Excellent

Harvey

Stayed 1 night in Jan 2024
Response from Manager on Jan 10, 2024
Hello Harvey,We're thrilled to hear that your recent stay with us was perfect! We appreciate your support and hope to welcome you back in the future.

2/10 Terrible

Patricia

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
The hotel was dirty in the hallway, stairs, elevator and rooms. There was a cigarette burn on the bedspread. The room smelled like marijuana.
Stayed 1 night in Dec 2023
Response from Manager on Jan 8, 2024
Hello Patricia, Thank you for sharing your feedback with us. We appreciate you bringing these concerns to our attention and apologize for any inconvenience caused. We strive to provide a clean and comfortable environment for our guests and will be addressing these issues promptly.

2/10 Terrible

Patricia

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
First of all they gave my room away said i didnt get the room i paid for until i showed they the email. Did not have sheets towels they were not nice at all. Thought they should of discounted me. They gave us rooms and when we went dwn they forgot they gave us one of they rooms. That would of been good if they would of rented it again and someone walk in on us asleep.
Stayed 1 night in Jan 2024
Response from Manager on Jan 14, 2024
Hello Patricia,We apologize for any inconvenience you experienced during your stay. Our team strives to provide excellent service and we are sorry if we fell short on this occasion. We appreciate your feedback and have addressed the issues you raised with our staff to ensure better service in the future. Thank you for bringing this to our attention and we hope to have the opportunity to serve you better in the future.

4/10 Poor

Raymond

Traveled with family
Liked: Staff & service
Disliked: Property conditions & facilities
Stayed 1 night in Dec 2023
Response from Manager on Jan 8, 2024
Hello Raymond, We appreciate you taking the time to rate your recent stay. We kindly request that you reach out to us directly to discuss any specific concerns or feedback you may have had during your stay. Your satisfaction is our top priority, and we would like the opportunity to address any issues you experienced. Please do not hesitate to contact us.

2/10 Terrible

Verified traveler

Traveled with family
Disliked: Cleanliness, property conditions & facilities
Description not accurate
This hotel is super old but they’re trying to renovate to be up to date. However, they are using cheap materials. The flooring in our room was already coming up and the whole renovation wasn’t complete. Very sketchy hotel because of the writing on the walls. Also, we were told the beds were queen size but they were full. Was very uncomfortable for my family of 5. Water in shower stayed cold and took awhile to get warm, not even hot. Barely any towels in the room. Wouldn’t stay again. Oh and I read a crib was available but the front desk said they didn’t have any. It was so hard to do anything while having to hold my baby.
Stayed 1 night in Dec 2023
Response from Manager on Jan 1, 2024
Dear Guest,Thank you for choosing our hotel for your recent stay. We appreciate your feedback regarding the ongoing renovations and the materials used. We apologize for any inconvenience caused by the state of your room and for the miscommunication regarding bed sizes. We regret to hear about the issues with the water temperature and lack of towels in your room. We will address these concerns with our team to ensure a better experience for future guests. We apologize for any inconvenience caused by the unavailability of a crib and the difficulties you faced while holding your baby. We value your feedback and hope to have the opportunity to welcome you back in the future for an improved stay.

4/10 Poor

Jacquelyn

Traveled with family and small children
Disliked: Cleanliness, amenities, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Manager on Dec 31, 2023
Hello Jacquelyn,We apologize for any inconveniences you may have experienced during your stay. We encourage you to reach out to our hotel directly so that we can better understand and address any issues you encountered. We appreciate your feedback and hope to have the opportunity to improve your experience in the future.

2/10 Terrible

SUN MI

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
It's really the terrible. I booked a room with 4 beds for a total of 8 people. When I arrived, I was assigned a room with 1 bed. After requesting a change, I was changed to a room with 2 beds. It's really the worst. The bed had torn fabric and blankets. The facial tissue was empty. This accommodation is not maintained at all. And We didn't feel safe. Breakfast is also different from the picture. It was the worst accommodation in my 10 years of travel.
Stayed 1 night in Dec 2023
Response from Manager on Dec 31, 2023
Hello SUN MI,Thank you for taking the time to provide feedback on your recent stay. We sincerely apologize for any inconvenience you experienced with the room assignment and the condition of the bed and amenities. We strive to provide a comfortable and well-maintained accommodation for our guests. Please know that your comments have been shared with the relevant team members for immediate attention. We appreciate your feedback and hope to have the opportunity to better serve you in the future.

2/10 Terrible

Gina

Traveled with family and small children
Bedbugs. Staff was courteous but was bitten by a bedbugs would like refund
Stayed 1 night in Dec 2023
Response from Manager on Dec 29, 2023
Hello Gina, Thank you for alerting us to a potential pest problem. We are investigating and treating to make sure that this is an isolated incident. I assure you that we have strict guidelines we follow, and cleanliness issues are very important to us and are being addressed immediately with our staff. We are always looking for ways to improve upon the guest experience and I hope you will return to see how we continue to grow and evolve.

10/10 Excellent

Michaela

Stayed 1 night in Dec 2023
Response from Manager on Jan 17, 2024
Hello Michaela,Thank you for sharing the wonderful rating about your experience here with us. We are happy to see your stay was pleasant, and we hope to have the pleasure of hosting you again soon.

8/10 Good

Wayne

Stayed 4 nights in Dec 2023
Response from Manager on Dec 28, 2023
Hello Wayne,Thank you for choosing our hotel for your recent stay! We appreciate your rating and are glad that you had a positive experience. If you have any additional feedback or suggestions, please don't hesitate to reach out to us directly. We hope to welcome you back again in the future.

10/10 Excellent

Austin

Stayed 1 night in Oct 2023
Response from Manager on Dec 25, 2023
Hello Austin,Thank you for taking the time to rate our hotel. We are thrilled to hear that you enjoyed your stay with us. Should you have any further feedback or if there is anything else we can assist you with, please do not hesitate to reach out to us. We look forward to welcoming you back in the future.

2/10 Terrible

Stanley

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
REFURBISHED ROOM SUCKED. Terrible construction. No hot water to shower, not enough towels, couldn't open the shower door from the right side, dirty, hair in the corners, heard EVERYTHING going on around us, even in closed rooms SEVERAL rooms down. We are at another Quality Inn tonight in Colorado that is 100x better and for the same price. Do not stay here. Not worth your $$$.
Stayed 1 night in Dec 2023
Response from Manager on Dec 24, 2023
Hello Stanley,We apologize for the inconvenience you experienced during your stay. Our recent refurbishment was intended to enhance the guest experience, and we regret that it did not meet your expectations. We appreciate your feedback regarding the hot water, towels, shower door, cleanliness, and noise levels. We will share your comments with our team to address these concerns accordingly. We hope you will give us another chance to provide you with a better experience in the future.

4/10 Poor

Steven

Liked: Property conditions & facilities, room comfort
Disliked: Staff & service
No Matter how many times i asked for towels and to vacuum it was never done no one ever had the key to the storage or no one es ever available to do so.
Stayed 3 nights in Dec 2023
Response from Manager on Dec 23, 2023
Hello Steven, Thank you for sharing your feedback regarding the towels and vacuuming. We apologize for any inconvenience this may have caused during your stay. We value your input and will use it to improve our services and ensure better availability in the future.

6/10 Okay

Ariel

Traveled with family and small children, Traveled with family
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Manager on Dec 19, 2023
Hello Ariel,Thank you for choosing our hotel for your stay. We appreciate your business and hope you had a comfortable stay with us. If you have any specific feedback or suggestions, please feel free to reach out to us directly. We value your input and would like to ensure that we address any issues you may have had.