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Reviews of Sheraton Albuquerque Airport Hotel

3.5 out of 5
Sheraton Albuquerque Airport Hotel
2910 Yale Blvd Se, Albuquerque, NM

Reviews

8.0

Very Good

Rating 10 - Excellent. 453 out of 1004 reviews" "
Rating 8 - Good. 257 out of 1004 reviews" "
Rating 6 - Okay. 121 out of 1004 reviews" "
Rating 4 - Poor. 96 out of 1004 reviews" "
Rating 2 - Terrible. 77 out of 1004 reviews" "

8.4/10

Cleanliness

8.4/10

Staff & service

7.4/10

Amenities

7.8/10

Property conditions & facilities

7.4/10

Eco-friendliness

Reviews

10/10 Excellent

Eva

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
.
Stayed 1 night in Mar 2024

10/10 Excellent

Gregory

Liked: Staff & service
Disliked: Property conditions & facilities
Dated
Stayed 1 night in Apr 2024

10/10 Excellent

Juan

Business traveler
Liked: Staff & service, property conditions & facilities
near everything
Stayed 1 night in Apr 2024

10/10 Excellent

Douglas

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024

10/10 Excellent

Beverly

Liked: Cleanliness, staff & service, property conditions & facilities
This is a very nice place for me to stay when I have an early morning flight or when I arrive late at night and need to sleep before I drive.
Stayed 1 night in Apr 2024

10/10 Excellent

Kelly

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Like that it’s so close to the airport. Their shuttle runs 24/7 and you don’t have to all hours in advance. Or heater wasn’t working in our room and they sent a maintenance guy to fix it, even though it was around midnight. Staff is always polite. Erica in the club lounge was the highlight of our trip! She remembers returning guests and even remembers their drinks! My husband was on a liquid diet due to surgery and she made sure he was taken care of with soups and whatever he needed! We prefer to stay here from now on.
Stayed 1 night in Apr 2024

4/10 Poor

Amber

Disliked: Amenities, property conditions & facilities
Overpriced. My room and my whole floor had a terrible smell that was not remedied by the staff spraying a neutralizer. The tub had parts falling off of it, there were no outlets for chargers on the bed-side of the room. The houseplants in the lobby were sad. Staff complained to me about the hotel from the beginning of my stay. It would have been a fine hotel if the price weren’t $200 per night.
Stayed 1 night in Apr 2024

10/10 Excellent

Cheryl

Liked: Cleanliness, staff & service, property conditions & facilities
Spacious room
Stayed 1 night in Mar 2024
Response from Ed on Apr 5, 2024
Dear Cheryl,Thank you for choosing to stay here at the Sheraton Albuquerque Airport Hotel. We are pleased to hear that your stay met your expectations. We look forward to servicing you on your next trip here to Albuquerque.Sincerely,Ed Sanchez Assistant General ManagerSheraton Albuquerque Airport Hotel

10/10 Excellent

Lara

Great location to airport
Stayed 1 night in Feb 2024
Response from Ed on Apr 5, 2024
Dear Lara,Thank you for choosing to stay here at the Sheraton Albuquerque Airport Hotel. We are pleased to hear that your stay met your expectations. We look forward to servicing you on your next trip here to Albuquerque.Sincerely,Ed Sanchez Assistant General ManagerSheraton Albuquerque Airport Hotel

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Ed on Apr 5, 2024
Dear Robert,Thank you for choosing to stay here at the Sheraton Albuquerque Airport Hotel. We are pleased to hear that your stay met your expectations. We look forward to servicing you on your next trip here to Albuquerque.Sincerely,Ed Sanchez Assistant General ManagerSheraton Albuquerque Airport Hotel

2/10 Terrible

Liz

Traveled with family
Liked: Cleanliness, staff & service, amenities
They had no caffeinated coffee in the room and said they were out and only have decaf, no hand towels or wash clothes, the phone didn’t work. The staff was great but I think they may be low on funds??
Stayed 1 night in Mar 2024
Response from Ed on Apr 2, 2024
Dear Liz,Thank you for taking the time to let us know about your experience from your recent stay with us. Your service experience is below our standard.Providing the highest level of hospitality is our number one priority and I sincerely apologize for failing to meet your expectations. I have shared your feedback with the entire leadership team to ensure the necessary guidelines are in place and reviewed to prevent this lack of service from occurring in the future.I am following up on your concerns to assure they are taken care.Sincerely,Ed Sanchez

8/10 Good

Kelly

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from Ed on Apr 2, 2024
Dear Kelly,On behalf of the entire hotel team, I want to thank you for sharing about recent stay here at the Sheraton Albuquerque Airport Hotel.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with entire leadership team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.Sincerely,ED SANCHEZAssistant General Manager

8/10 Good

Angela

Liked: Cleanliness, staff & service, property conditions & facilities
The bartenders were really friendly and made an effort to make us feel at home.
Stayed 1 night in Mar 2024

2/10 Terrible

Jared

Disliked: Cleanliness
Response from Ed on Apr 2, 2024
Dear Jared,Thank you for taking the time to let us know about your experience from your recent stay with us. Your service experience is below our standard.Providing the highest level of hospitality is our number one priority and I sincerely apologize for failing to meet your expectations. I have shared your feedback with the entire leadership team to ensure the necessary guidelines are in place and reviewed to prevent this lack of service from occurring in the future.I am following up on your concerns to assure they are taken care of.Sincerely,Ed SanchezAssistant General Manager

10/10 Excellent

Nikki, San Cristobal

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Ed on Apr 2, 2024
Dear Nikki,On behalf of the entire hotel team, I want to thank you for sharing about recent stay here at the Sheraton Albuquerque Airport Hotel.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with entire leadership team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.Sincerely,ED SANCHEZAssistant General Manager

4/10 Poor

David

Disliked: Staff & service, property conditions & facilities
There was no TV, the Wi-Fi was bad and my bed was tilted. I asked for a 5:15 wake up call. NONE CAME! Luckily, my phone alarm worked.
Stayed 1 night in Mar 2024
Response from Ed on Apr 2, 2024
Dear David,Thank you for taking the time to let us know about your experience from your recent stay with us. Your service experience is below our standard.Providing the highest level of hospitality is our number one priority and I sincerely apologize for failing to meet your expectations. I have shared your feedback with the entire leadership team to ensure the necessary guidelines are in place and reviewed to prevent this lack of service from occurring in the future.I am following up on your concerns to assure they are taken care.Sincerely,Ed Sanchez

8/10 Good

Jacqueline

Liked: Staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Ed on Apr 2, 2024
Dear Jacqueline,On behalf of the entire hotel team, I want to thank you for sharing about recent stay here at the Sheraton Albuquerque Airport Hotel.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with entire leadership team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.Sincerely,ED SANCHEZAssistant General Manager

6/10 Okay

Victoria

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a nice stay, however, their tv service was not working, so no TV. Also was only able to charge phones in bathroom socket.
Stayed 1 night in Mar 2024
Response from Ed on Apr 2, 2024
Dear Victoria,Thank you for taking the time to let us know about your experience from your recent stay with us. Your service experience is below our standard.Providing the highest level of hospitality is our number one priority and I sincerely apologize for failing to meet your expectations. I have shared your feedback with the entire leadership team to ensure the necessary guidelines are in place and reviewed to prevent this lack of service from occurring in the future.I am following up on your concerns to assure they are taken care.Sincerely,Ed Sanchez

10/10 Excellent

Lori

Liked: Staff & service
All was well- except- no Tv (system not working) and when you travel alone without your computer, that means something!! Also, the handles for all water (shower/sink) were loose
Stayed 1 night in Mar 2024
Response from Ed on Apr 2, 2024
Dear Lori,On behalf of the entire hotel team, I want to thank you for sharing about recent stay here at the Sheraton Albuquerque Airport Hotel.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with entire leadership team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.Sincerely,ED SANCHEZAssistant General Manager

10/10 Excellent

CONNIE, Chino Hills

Liked: Cleanliness, staff & service, property conditions & facilities
Great place
Stayed 1 night in Mar 2024
Response from Ed on Apr 2, 2024
Dear Connie,On behalf of the entire hotel team, I want to thank you for sharing about recent stay here at the Sheraton Albuquerque Airport Hotel.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with entire leadership team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.Sincerely,ED SANCHEZAssistant General Manager

10/10 Excellent

Edgar

Liked: Cleanliness, staff & service, property conditions & facilities
Al 100
Stayed 1 night in Mar 2024
Response from Ed on Apr 2, 2024
Dear Edgar,On behalf of the entire hotel team, I want to thank you for sharing about recent stay here at the Sheraton Albuquerque Airport Hotel.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with entire leadership team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.Sincerely,ED SANCHEZAssistant General Manager

10/10 Excellent

Letha

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was very friendly and helpful, rooms were spacious and comfortable and clean
Stayed 1 night in Mar 2024
Response from Ed on Apr 2, 2024
Dear Letha,On behalf of the entire hotel team, I want to thank you for sharing about recent stay here at the Sheraton Albuquerque Airport Hotel.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with entire leadership team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.Sincerely,ED SANCHEZAssistant General Manager

6/10 Okay

Dwight

Traveled with partner, Traveled with family
Liked: Cleanliness, staff & service
It was very close to the airport and the restaurant was delicious! The staff were all very accommodating and friendly. Unfortunately, our room was freezing; the thermostat wouldn’t get over 68* F, the wind was blowing so our window whistled all night keeping us awake. Our cords fell out of the plug-ins and the hallway smelled awful.
Stayed 2 nights in Mar 2024
Response from Ed on Apr 2, 2024
Dear Dwight,Thank you for taking the time to let us know about your experience from your recent stay with us. Your service experience is below our standard.Providing the highest level of hospitality is our number one priority and I sincerely apologize for failing to meet your expectations. I have shared your feedback with the entire leadership team to ensure the necessary guidelines are in place and reviewed to prevent this lack of service from occurring in the future.I am following up on your concerns to assure they are taken care.Sincerely,Ed Sanchez

6/10 Okay

Emily

Traveled with family and small children
It is perfectly fine for close proximity to airport but rooms a falling apart a little, towel rack not attached to the wall securely. Burned out bulbs, short staffed in restaurant, etc
Stayed 1 night in Mar 2024
Response from Ed on Apr 2, 2024
Dear Emily,Thank you for taking the time to let us know about your experience from your recent stay with us. Your service experience is below our standard.Providing the highest level of hospitality is our number one priority and I sincerely apologize for failing to meet your expectations. I have shared your feedback with the entire leadership team to ensure the necessary guidelines are in place and reviewed to prevent this lack of service from occurring in the future.I am following up on your concerns to assure they are taken care.Sincerely,Ed Sanchez

6/10 Okay

Phyllis

Elevator was super slow Hotel needs upgrades
Stayed 1 night in Mar 2024
Response from Ed on Apr 2, 2024
Dear Phyllis,Thank you for taking the time to let us know about your experience from your recent stay with us. Your service experience is below our standard.Providing the highest level of hospitality is our number one priority and I sincerely apologize for failing to meet your expectations. I have shared your feedback with the entire leadership team to ensure the necessary guidelines are in place and reviewed to prevent this lack of service from occurring in the future.I am following up on your concerns to assure they are taken care.Sincerely,Ed Sanchez

4/10 Poor

John, Indianapolis

Business traveler
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The tv did not work, the place is way under staffed and dated.
Stayed 1 night in Mar 2024
Response from Ed on Apr 2, 2024
Dear John,Thank you for taking the time to let us know about your experience from your recent stay with us. Your service experience is below our standard.Providing the highest level of hospitality is our number one priority and I sincerely apologize for failing to meet your expectations. I have shared your feedback with the entire leadership team to ensure the necessary guidelines are in place and reviewed to prevent this lack of service from occurring in the future.I am following up on your concerns to assure they are taken care.Sincerely,Ed Sanchez

2/10 Terrible

William

Disliked: Cleanliness, property conditions & facilities
There check-in system was off line and could not check-in. Room smelled and had food trash on floor.
Stayed 1 night in Mar 2024
Response from Ed on Apr 2, 2024
Dear William,Thank you for taking the time to let us know about your experience from your recent stay with us. Your service experience is below our standard.Providing the highest level of hospitality is our number one priority and I sincerely apologize for failing to meet your expectations. I have shared your feedback with the entire leadership team to ensure the necessary guidelines are in place and reviewed to prevent this lack of service from occurring in the future.I am following up on your concerns to assure they are taken care.Sincerely,Ed Sanchez

2/10 Terrible

Christina

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Horrible customer service! Arrived to Albuquerque around 1230p, decided to see if hotel had any available rooms. The reception clerk did not bother to greet me. I proceeded to tell her we arrived early then she basically shut me up and asked for last name. Gave her my last name and stated in a bad tone "we don't have a reservation under that name" i told her she was mistaken and stated "nope, i don't see the last name on the list". As i was looking for the reservation, she said oh i found it. Asked for my ID, i laid it on the marble countertop and it slid off, she then stated " oh wow, no need to throw it at me" i told her i laid it there and slid off, she said "yea sure, whatever". I said wow, can't believe your attitude, she stated "yea the same for you". Never have i had such horrible service anywhere before especially not at a Hotel like Sheraton. I did not get her name, she is a short darked hair Hispanic girl. As we entered our room, the temperature was very cold in the room, went to turn the heater and shortly realized the heater would not turn on instead the room got colder. Called the front desk and was sent a maintenance man to make adjustments. The next morning as we were trying to turn on the AC we realized now we could not cool the room. Called the front desk and they stated the maintenance man would go switch off the heater and turn on the AC. So we never had the option to go from heat to AC with the thermostat which was super inconvenient.
Stayed 3 nights in Mar 2024
Response from Ed on Apr 2, 2024
Dear Christina,Thank you for taking the time to let us know about your experience from your recent stay with us. Your service experience is below our standard.Providing the highest level of hospitality is our number one priority and I sincerely apologize for failing to meet your expectations. I have shared your feedback with the entire leadership team to ensure the necessary guidelines are in place and reviewed to prevent this lack of service from occurring in the future.I am following up on your concerns to assure they are taken care.Sincerely,Ed Sanchez

10/10 Excellent

Allison or Lucy, Chinle

Liked: Staff & service
Stayed 1 night in Mar 2024
Response from Ed on Apr 2, 2024
Dear Allison,On behalf of the entire hotel team, I want to thank you for sharing about recent stay here at the Sheraton Albuquerque Airport Hotel.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with entire leadership team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.Sincerely,ED SANCHEZAssistant General Manager

2/10 Terrible

Dennis

Disliked: Cleanliness, amenities
Staff was nice when we could find th Beds in this room were terrible. My after market hipbones felt as thoughthey would come through the skin bed so hard never again will we stay here.em. Would not answer phone had to go down to front desk. First room they assigned us reeked of sewer gas. Went to front desk gave us another room. Was not a King bed as reserved
Stayed 1 night in Mar 2024
Response from Ed on Apr 2, 2024
Dear Dennis,Thank you for taking the time to let us know about your experience from your recent stay with us. Your service experience is below our standard.Providing the highest level of hospitality is our number one priority and I sincerely apologize for failing to meet your expectations. I have shared your feedback with the entire leadership team to ensure the necessary guidelines are in place and reviewed to prevent this lack of service from occurring in the future.I am following up on your concerns to assure they are taken care.Sincerely,Ed Sanchez

10/10 Excellent

Janet

Liked: Cleanliness, staff & service
Stayed 1 night in Mar 2024
Response from Ed on Apr 2, 2024
Dear Janet,On behalf of the entire hotel team, I want to thank you for sharing about recent stay here at the Sheraton Albuquerque Airport Hotel.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with entire leadership team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.Sincerely,ED SANCHEZAssistant General Manager

10/10 Excellent

Russell

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were great and the rooms were very nice. Would've been a tad better if I could control the temperature. I couldn't get it below 73 degrees.
Stayed 1 night in Feb 2024
Response from Ed on Mar 1, 2024
Dear Russell,On behalf of the entire hotel team, I want to thank you for sharing about recent stay here at the Sheraton Albuquerque Airport Hotel.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with entire leadership team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.Sincerely,ED SANCHEZAssistant General Manager

8/10 Good

lisa

Stayed 1 night in Feb 2024
Response from Ed on Apr 2, 2024
Dear Lisa,On behalf of the entire hotel team, I want to thank you for sharing about recent stay here at the Sheraton Albuquerque Airport Hotel.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with entire leadership team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.Sincerely,ED SANCHEZAssistant General Manager

10/10 Excellent

Stephen

Stayed 1 night in Feb 2024
Response from Ed on Apr 2, 2024
Dear Stephen,On behalf of the entire hotel team, I want to thank you for sharing about recent stay here at the Sheraton Albuquerque Airport Hotel.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with entire leadership team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.Sincerely,ED SANCHEZAssistant General Manager

4/10 Poor

Tyler

Traveled with family and small children
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Sheets were stained, smelled like sewage no fridge, waitress at restaurant had only three tables with people yet told us an hour plus. A/C was also broken. Feel bad for the staff trying their best, but terrible hotel to stay at.
Stayed 1 night in Feb 2024
Response from Ed on Mar 1, 2024
Dear Tyler,Thank you for taking the time to share your thoughts regarding these issues. I appreciate you bringing them to our attention. I will share your message with the entire leadership team. We are better than this and we will strive to get back to great service.Once again, thank you for taking the time to share your feedback. I appreciate you choosing to stay with us.Sincerely,ED SANCHEZAssistant General Manager

10/10 Excellent

Stephen

Stayed 1 night in Feb 2024
Response from Ed on Apr 2, 2024
Dear Stephen,On behalf of the entire hotel team, I want to thank you for sharing about recent stay here at the Sheraton Albuquerque Airport Hotel.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with entire leadership team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.Sincerely,ED SANCHEZAssistant General Manager

6/10 Okay

Mirela, Morgantown

Liked: Cleanliness
Stayed 4 nights in Feb 2024
Response from Ed on Mar 1, 2024
Dear,Thank you for staying here at the Sheraton Albuquerque Airport Hotel. We are sorry to hear that we fell short of your expectations during your stay here. Your comments will be shared with our leadership team.Sincerely,Ed SanchezAssistant General ManagerSheraton Albuquerque Airport Hotel

6/10 Okay

Robert

Stayed 1 night in Jan 2024
Response from Ed on Mar 1, 2024
Dear Robert,Thank you for taking the time to share your thoughts regarding this issue. I appreciate you bringing it to our attention. I will share your message with the entire leadership team. We are better than this and we will strive to get back to great service.Once again, thank you for taking the time to share your feedback. I appreciate you choosing to stay with us.Sincerely,ED SANCHEZAssistant General Manager

10/10 Excellent

Carole

Business traveler
Liked: Staff & service, property conditions & facilities
Staff and restaurant awesome
Stayed 1 night in Jan 2024
Response from Ed on Mar 1, 2024
Dear Carole,On behalf of the entire hotel team, I want to thank you for sharing about recent stay here at the Sheraton Albuquerque Airport Hotel.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with entire leadership team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.Sincerely,ED SANCHEZAssistant General Manager

10/10 Excellent

Jerome

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Ed on Mar 1, 2024
Dear Jerome,On behalf of the entire hotel team, I want to thank you for sharing about recent stay here at the Sheraton Albuquerque Airport Hotel.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with entire leadership team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.Sincerely,ED SANCHEZAssistant General Manager

4/10 Poor

Jan

Traveled with group
Liked: Property conditions & facilities
Disliked: Amenities
I did not like the design of the lobby area. Everything was too open and noisy. The room was advertised as in room refrigerator and there was none. The room was also over crowded with the desk table, had no comfortable chair for watching tv ,bathroom drains gurgled every time someone ran water, sometimes even when the water was being run in another room. We both use walkers and found it difficult entering the elevator because the carpet was not installed flush and was difficult to get the walker wheels to go over it.
Stayed 3 nights in Jan 2024
Response from Ed on Mar 1, 2024
Dear Jan,Thank you for taking the time to share your thoughts regarding this issue. I appreciate you bringing it to our attention. I will share your message with the entire leadership team. We are better than this and we will strive to get back to great service.Once again, thank you for taking the time to share your feedback. I appreciate you choosing to stay with us.Sincerely,ED SANCHEZAssistant General Manager

10/10 Excellent

John

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Close to airport. Great staff. Reliable airport shuttle at 5 am. Would stay here again
Stayed 1 night in Jan 2024
Response from Ed on Mar 1, 2024
Dear Jan,On behalf of the entire hotel team, I want to thank you for sharing about recent stay here at the Sheraton Albuquerque Airport Hotel.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with entire leadership team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.Sincerely,ED SANCHEZAssistant General Manager

4/10 Poor

Michael

Response from Ed on Mar 1, 2024
Dear Michael,Thank you for taking the time to share your thoughts regarding this issue. I appreciate you bringing it to our attention. I will share your message with the entire leadership team. We are better than this and we will strive to get back to great service.Once again, thank you for taking the time to share your feedback. I appreciate you choosing to stay with us.Sincerely,ED SANCHEZAssistant General Manager

6/10 Okay

Uday

Stayed 1 night in Jan 2024
Response from Ed on Mar 1, 2024
Dear UdayThank you for taking the time to share your thoughts regarding this issue. I appreciate you bringing it to our attention. I will share your message with the entire leadership team. We are better than this and we will strive to get back to great service.Once again, thank you for taking the time to share your feedback. I appreciate you choosing to stay with us.Sincerely,ED SANCHEZAssistant General Manager

10/10 Excellent

Tamara

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Sheraton Delivers
Got stranded & had to find a decent place close & quick. What a great find! Sheraton delivers! What could have been an awful night was made so much better w club floor cheer. The staff was terrific all around. And the shuttle was simple & easy breezy. Could not have been easier. Would use them again if ever stranded at ABQ.
Stayed 1 night in Jan 2024
Response from Ed on Mar 1, 2024
Dear ,On behalf of the entire hotel team, I want to thank you for sharing about recent stay here at the Sheraton Albuquerque Airport Hotel.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with entire leadership team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.Sincerely,ED SANCHEZAssistant General Manager

6/10 Okay

Ronald

Liked: Cleanliness
Clean, friendly staff, welcoming environment. Computer system was giving trouble, but staff handled very well. Maid woke me up at 8 AM, which was not appreciated as I didn’t get in until late. Overall good stay.
Stayed 1 night in Jan 2024
Response from Ed on Mar 1, 2024
Dear Ronald,Thank you for taking the time to share your thoughts regarding this issue. I appreciate you bringing it to our attention. I will share your message with the entire leadership team. We are better than this and we will strive to get back to great service.Once again, thank you for taking the time to share your feedback. I appreciate you choosing to stay with us.Sincerely,ED SANCHEZAssistant General Manager

8/10 Good

Cynthia

Liked: Cleanliness, staff & service
Stayed 1 night in Jan 2024
Response from Ed on Mar 1, 2024
Dear Cynthia,Thank you for staying here at the Sheraton Albuquerque Airport Hotel. We are sorry to hear that we fell short of your expectations during your stay here. Could you please provide more on your stay with us where we can improve service?Sincerely,Ed SanchezAssistant General ManagerSheraton Albuquerque Airport Hotel

4/10 Poor

Ulice

Business traveler
Disliked: Cleanliness, amenities, property conditions & facilities
The facility is old and it shows. Telephone plug worn out, ceiling in bathroom falling down, poor insulation--could hear wind blowing thru the windows all night---room never got over 62degrees.
Stayed 1 night in Jan 2024
Response from Ed on Mar 1, 2024
Dear Ulice,Thank you for taking the time to share your thoughts regarding this issue. I appreciate you bringing it to our attention. I will share your message with the entire leadership team. We are better than this and we will strive to get back to great service.Once again, thank you for taking the time to share your feedback. I appreciate you choosing to stay with us.Sincerely,ED SANCHEZAssistant General Manager

8/10 Good

Bernadette

Stayed 1 night in Jan 2024
Response from Ed on Mar 1, 2024
Dear Bernadette,Thank you for staying here at the Sheraton Albuquerque Airport Hotel. We are sorry to hear that we fell short of your expectations during your stay here. Could you please provide more on your stay with us where we can improve service?Sincerely,Ed SanchezAssistant General ManagerSheraton Albuquerque Airport Hotel

10/10 Excellent

stan

Stayed 2 nights in Jan 2024
Response from Ed on Mar 1, 2024
Dear Stan,Thank you for choosing to stay here at the Sheraton Albuquerque Airport Hotel. We are pleased to hear that your stay met your expectations. We look forward to servicing you on your next trip here to Albuquerque.Sincerely,Ed Sanchez Assistant General Manager