Ratings based on 872 Verified Reviews

They paid and stayed. We double-checked.
4.4 out of 5
95% of guests recommend
4.6 Room cleanliness
4.4 Service & staff
4.5 Room comfort
4.5 Hotel condition
They paid and stayed.
We double-checked.
1 out of 5
by A verified travelerfrom Santa Fe

Disappointed by noisey room

Posted Mar 31, 2015
We went there as a friend said they would let us leave our car free up to a week. As we booked through Expedia this fly/ derive was not included! We never realized that using Expedia did not get us full services!! There was a fan running in the heater that we could not shut off and this cost my wife a nights sleep.
5 out of 5
for Families
by A verified travelerfrom NH

unexpected delay - stay

Posted Mar 30, 2015
Pros: service, room, 24-hour shuttle
Cons: nothing, reaally
Location: near the airport and access to interstates should you want to drive to the Sandia Tram or even Santa Fe - about 10 minutes from downtown (Old Town)
due to a flight cancellation, my daughter and I had to stay an extra night in ABQ and chose to book a room at the Airport Sheraton because of its proximity to the airport and 24-hour shuttle service - we got a shuttle from the airport to the hotel and the driver was kind and helpful. Upon arrival, we were greeted by a hotel manager and a number of staff people, including the desk clerks - we got our room quickly and found it to be spacious and clean. We also chose to have dinner in the Rojo restaurant on-site - our meal was tasty and reasonably priced (my daughter had the shredded beef nachos while I had a chicken enchilada plate) - outside of the comforters on the bed being a bit heavy (they started to feel weighty once you were under them for a while) we were perfectly happy with our stay - I'd recommend it to others who need the convenience of a 24-hour shuttle and nice accomodations
4 out of 5
for Business Travelers
by A verified travelerfrom Albuquerque

Upscale hotel close to airport.

Posted Mar 22, 2015
Pros: Nice furnishings, comfortable beds.
Cons: We were disappointed that their was not an indoor pool.
Location: Lots of choices of restaurants nearby.
We enjoyed the location being close to the airport and long term parking.
5 out of 5
for Everyone
by A verified travelerfrom Austin

Posted Mar 16, 2015
Hotel is very close to ABQ. Very quick ride in the shuttle bus.
4 out of 5
for Everyone
by A verified travelerfrom Royal Oak,MI

Nice, close to the airport

Posted Mar 10, 2015
Pros: Nice view.
Cons: Hot tub?
Nice hotel very close to the airport. Very nice view over ABQ, especially at night.
3 out of 5
for Everyone
by A verified traveler

Posted Mar 2, 2015
Nice room design, but overpriced. Did not include WiFi . Sheets and pillows looked clean but did not smell fresh
5 out of 5
for Everyone
by A verified traveler

Posted Feb 23, 2015
Pros: Cleanliness
Wonderful stay...looking forward to staying in the future.
2 out of 5
by A verified traveler

You have to pay for WiFi !!!

Posted Feb 20, 2015
If you check in at 11:30pm and just want to check emails before bedtime - you need to pay $12 to do so!
5 out of 5
for Everyone
by A verified traveler

Convenient and safe hotel for single female travel

Posted Feb 10, 2015
Pros: The customer service and room amenities
Cons: Waive $5 parking charge to guests
Location: Old Town, rental cars, airport
I travel to Albuquerque often, for business. This is a great hotel for single female travelers. It is reasonable, clean, and safe. I don't want to drive around at night, trying to find my hotel. This hotel is steps from the airport, has a shuttle, and ample parking for rental cars (I think the $5 charge for parking should be waived for guests). The hotel staff was very accommodating and willing to help me with luggage, directions, and room service. The room amenities were better than any other hotel. Toiletries, water, coffee, etc.
2 out of 5
by A verified travelerfrom Keenesburg, CO

Horrible sewage smell

Posted Jan 30, 2015
This hotel was convienently located and hotel staff was kind; however the smell was awful. When I asked to be moved the staff only explained that during the renovations the plumbing wasn't changed. I had to reiterate that I wanted my room to be changed a second time before they allowed me to change rooms.