Ratings based on 603 Verified Reviews

They paid and stayed. We double-checked.
4.2 out of 5
93% of guests recommend
4.4 Room cleanliness
4.4 Service & staff
4.4 Room comfort
4.3 Hotel condition
They paid and stayed.
We double-checked.
4 out of 5
Recommended
for Everyone
by A verified travelerfrom santa fe, nm

Very nice hotel!

Posted Jan 13, 2015
My family enjoyed our stay & all amenities! The indoor pool could use an upgrade. :-)
5 out of 5
Recommended
for Everyone
by A verified traveler

Top notch service

Posted Dec 27, 2014
We had been on the road for over nine hours and were very road weary. Everything from check in to check out was top notch! Very comfortable beds and pillows and the staff was very attentive. We will definitely stay here again when we next travel through Albuquerque again!
Comment from Hotel Management
Jan 6, 2015 by Damen General Manager, Hotel Management
'Top notch service' is the type of guest comment that every hotel manager looks forward to receiving! Thank you very much for the noteworthy 5*Star guest review. I truly understand that after a very long travel day that exactly what is wished for is top notch service from check in to check out and I am so glad to know that we provided just that... Please do return as 'Our Guest' very soon. Yours in Hospitality, Damen Kompanowski General Manager
5 out of 5
Recommended
for Everyone
by A verified traveler

Overnight Stay

Posted Dec 15, 2014
All of the staff were extremely courteous and caring
Comment from Hotel Management
Jan 6, 2015 by Damen General Manager, Hotel Management
'Extremely courteous and caring'! It is so very nice to receive your 5*Star guest review. Please do not hesitate whatsoever to reach out prior to and certainly during you next visit as we will always do everything to ensure your stay as 'Our Guest' is *Perfect!!! Yours in Hospitality, Damen Kompanowski General Manager
4 out of 5
Recommended
for Everyone
by A verified travelerfrom Arizona

Awesome staff and location

Posted Dec 15, 2014
Pros: The friendly staff
Location: The location is near two shopping areas: typical indoor shopping mall and outdoor shopping center.
Sheraton on Louisiana Street in ABQ has a wonderful staff, great atmosphere and awesome rooms. It is located 2-3 blocks from a new outdoor shopping area and across the street from a sterotypical indoor shopping mall. The hotel is quiet, clean and hosts wonderful facilities.
Comment from Hotel Management
Jan 6, 2015 by Damen General Manager, Hotel Management
Giddy Up N Go, To receive your very nice guest comments especially that our staff and location 'Exceeded Your Expectations' is a the type of review that every hotel manager looks forward to! We sincerely hope that your travels from Arizona will bring you back as 'Our Guest' very soon and often... Yours in Hospitality, Damen Kompanowski General Manager
5 out of 5
Recommended
for Everyone
by A verified traveler

Close to everything

Posted Dec 11, 2014
Pros: Pet friendly
We enjoyed our weekend stay in Albuquerque's Sheraton Uptown. It was very close to everything that we wanted to do and see and had quite an assortment of restaurants close by. We even found a store devoted to bar and counter stools a few blocks away. We were most pleased that they were pet friendly and the grounds were nicely kept. The room was very comfortable and included a refrigerator. The restaurant where we ate breakfast both mornings was splendid with great gluten free choices!
Comment from Hotel Management
Jan 6, 2015 by Damen General Manager, Hotel Management
Dear Close to everything, It is very nice to receive your 5*Star guest review. That our property to include the wonderful ABQ Uptown area together with our hotel staff 'Exceeded Your Expectations' is the type of guest comment that every hotel manager hopes to receive. Please do return soon and often! Yours in Hospitality, Damen Kompanowski General Manager
2 out of 5
by A verified travelerfrom NY

Disappointed

Posted Nov 21, 2014
Pros: Friendly room staff.
Cons: They need to get their act together on what and whom they are charging.
When I checked in I thought this was going to be a comfortable stay. The staff was very friendly. The Expedia rate was very reasonable, and definitely included free internet. I was told I had free internet when I checked in. My room was OK, free bottled water was nice, and I was on the "Club Floor," which meant free breakfast and snacks later in the day although I found that the door to this room was basically open all the time for the whole hotel. The layout of the rooms is odd. The coffee pot and closets are literally in the bathroom, which is quite awkward. When I went to check out, I was told I would be charged for internet use, because I "booked through a third party." I replied that I was told I had free internet when I checked in, and after a bit of back and forth, I was given free internet. I didn't get a hotel receipt, and as I was in a bit of a hurry didn't think to ask for one, but after I got home I found my credit card was charged $3.00 a day or two later. I have no idea what that was for. Other relatives who had a more expensive room than mine had an even worse time--although booking a "suite" their faucet was broken throughout their stay and they kept having problems getting their keys to work. I will not stay there again, and cannot recommend.
Comment from Hotel Management
Dec 1, 2014 by Damen General Manager, Hotel Management
Please do allow me to sincerely apologize as it is understood that we did not 'Exceed your Expectations' during your guest stay recently. It would be 'My Pleasure' to personally & professionally visit with you to ensure that all future guest opportunities are *Perrfect! Yours in Hospitality, Damen Kompanowski General Manager
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Nov 3, 2014
Hotel was fine for the price. It was in a great location.
Comment from Hotel Management
Nov 6, 2014 by Damen General Manager, Hotel Management
Thank you very much for the nice review. It is such valuable guest feedback that makes us so much better everyday! Yours in Hospitality, Damen Kompanowski General Manager
5 out of 5
Recommended
for Everyone
by A verified travelerfrom NM

Nice!

Posted Oct 28, 2014
Great customer service, nice clean rooms, clean pool, overall good experience
Comment from Hotel Management
Nov 22, 2014 by Damen General Manager, Hotel Management
Kelly, Thank you for the very nice review... Please do return soon! Yours in Hospitality, Damen Kompanowski General Manager
5 out of 5
Recommended
for Families
by A verified traveler

Nice place to stay

Posted Oct 25, 2014 on Hotels.com
We had a wonderful stay.When we got there there was a band playing in the lounge area that was nice .Our rooms good.Most of all the area was great with all restraunts nearby even the mall.
4 out of 5
Recommended
by A verified traveler

This traveler left a rating score only Posted Oct 23, 2014 on Hotels.com