Ratings based on 611 Verified Reviews

They paid and stayed. We double-checked.
4.2 out of 5
92% of guests recommend
4.4 Room cleanliness
4.4 Service & staff
4.4 Room comfort
4.3 Hotel condition
They paid and stayed.
We double-checked.
3 out of 5
Recommended
for Everyone
by A verified travelerfrom Washington, DC

Overall nice but boring

Posted Feb 22, 2015
Pros: Very friendly cleaning ladies!
Cons: Make wifi connection free in every room.
Location: Recommend to visit Japanese Kitchen- Sushi counter. You can enjoy good authentic sushi by Japanese chefs at this restaurant.
The location is convenient, near several shopping malls which are all walking distance. Nothing spectacular but comfortable hotel. You need to cross busy street in order to access anywhere from the hotel so a walkability factor is low. My room is okay. Cleaning crew are very nice and cordial. A shuttle bus service to nearby locations such as restaurants are convenient but not always available. Wifi is not free, which is a major downside for me. I had to pay close to $10 a day or have to come down to an always crowded lobby area for connection. A little Starbucks is very nice. I won't choose this place mainly because of the walkability factor in the future.
5 out of 5
Recommended
for Everyone
by A verified traveler

Very nice room on club room floor.

Posted Feb 9, 2015
Pros: Convenient to downtown shopping.
Cons: n/a
Location: Shopping Mall, Uptown Markets and shopping, lots of choices of restarants.
Great view, food in club room was fresh and appetizing!
3 out of 5
by A verified travelerfrom Albuquerque, NM

No sleep

Posted Jan 26, 2015
Our room was next door to a suite which was apparently rented by some club goers. I was woke up at 4am by 2 girls fighting in the hallway. Security came and it was quiet for a few moments . Then I could hear all the people in the room talking on their phones and being loud and roudy
4 out of 5
Recommended
for Everyone
by A verified travelerfrom santa fe, nm

Very nice hotel!

Posted Jan 13, 2015
My family enjoyed our stay & all amenities! The indoor pool could use an upgrade. :-)
5 out of 5
Recommended
for Everyone
by A verified traveler

Top notch service

Posted Dec 27, 2014
We had been on the road for over nine hours and were very road weary. Everything from check in to check out was top notch! Very comfortable beds and pillows and the staff was very attentive. We will definitely stay here again when we next travel through Albuquerque again!
Comment from Hotel Management
Jan 6, 2015 by Damen General Manager, Hotel Management
'Top notch service' is the type of guest comment that every hotel manager looks forward to receiving! Thank you very much for the noteworthy 5*Star guest review. I truly understand that after a very long travel day that exactly what is wished for is top notch service from check in to check out and I am so glad to know that we provided just that... Please do return as 'Our Guest' very soon. Yours in Hospitality, Damen Kompanowski General Manager
5 out of 5
Recommended
for Everyone
by A verified traveler

Overnight Stay

Posted Dec 15, 2014
All of the staff were extremely courteous and caring
Comment from Hotel Management
Jan 6, 2015 by Damen General Manager, Hotel Management
'Extremely courteous and caring'! It is so very nice to receive your 5*Star guest review. Please do not hesitate whatsoever to reach out prior to and certainly during you next visit as we will always do everything to ensure your stay as 'Our Guest' is *Perfect!!! Yours in Hospitality, Damen Kompanowski General Manager
4 out of 5
Recommended
for Everyone
by A verified travelerfrom Arizona

Awesome staff and location

Posted Dec 15, 2014
Pros: The friendly staff
Location: The location is near two shopping areas: typical indoor shopping mall and outdoor shopping center.
Sheraton on Louisiana Street in ABQ has a wonderful staff, great atmosphere and awesome rooms. It is located 2-3 blocks from a new outdoor shopping area and across the street from a sterotypical indoor shopping mall. The hotel is quiet, clean and hosts wonderful facilities.
Comment from Hotel Management
Jan 6, 2015 by Damen General Manager, Hotel Management
Giddy Up N Go, To receive your very nice guest comments especially that our staff and location 'Exceeded Your Expectations' is a the type of review that every hotel manager looks forward to! We sincerely hope that your travels from Arizona will bring you back as 'Our Guest' very soon and often... Yours in Hospitality, Damen Kompanowski General Manager
5 out of 5
Recommended
for Everyone
by A verified traveler

Close to everything

Posted Dec 11, 2014
Pros: Pet friendly
We enjoyed our weekend stay in Albuquerque's Sheraton Uptown. It was very close to everything that we wanted to do and see and had quite an assortment of restaurants close by. We even found a store devoted to bar and counter stools a few blocks away. We were most pleased that they were pet friendly and the grounds were nicely kept. The room was very comfortable and included a refrigerator. The restaurant where we ate breakfast both mornings was splendid with great gluten free choices!
Comment from Hotel Management
Jan 6, 2015 by Damen General Manager, Hotel Management
Dear Close to everything, It is very nice to receive your 5*Star guest review. That our property to include the wonderful ABQ Uptown area together with our hotel staff 'Exceeded Your Expectations' is the type of guest comment that every hotel manager hopes to receive. Please do return soon and often! Yours in Hospitality, Damen Kompanowski General Manager
5 out of 5
Recommended
for Families
by A verified traveler

weekend getaway

Posted Nov 25, 2014 on Hotels.com
had a great room and great service
Comment from Hotel Management
Jan 31, 2015 by Damen General Manager, Hotel Management
Great room & Great service... that is the type of 5Star guest survey that every Hotel manager hopes to receive. Please do return soon & often! Yours in Hospitality, Damen Kompanowski General Manager
5 out of 5
Recommended
for Families
by Robert

This traveler left a rating score only Posted Nov 22, 2014 on Hotels.com