Ratings based on 273 Verified Reviews
They paid and stayed. We double-checked.
4.5 Room cleanliness
4.4 Service & staff
4.3 Room comfort
4.3 Hotel condition
They paid and stayed.
by A verified travelerfrom W
We had a bad experience.Posted Feb 16, 2015
Dirt from another room backed up into our tub right before my shower. We were on a fixed time schedule. The parking was inadequate, as well. We got back to the hotel at 10:00 pm to find every space taken. That is unacceptable.
for Everyoneby A verified travelerfrom Las Vegas, NV
Easy AlbuquerquePosted Jan 12, 2015
Pros: This hotel is very close to both the airport and the I 25. There is very easy access from either the 25 or 40 freeways.
Cons: I cannot think of anything.
Location: The hotel has a restaurant and bar, but there are several others within walking distance. They also have covered parking!
This rating covers my second and third stay at this property. We left Albuquerque on Sunday to go home to Las Vegas. Thirty miles out of town was a horrible accident which closed the WB 40 completely. Of course, no one thought to put it on the radio! We stayed in the I 40 parking lot from 11:30 to 3 PM before turning around and heading back to the Hilton. The staff remembered us and made certain we were accommodated. We had already reserved a hotel for Sunday night. Expedia stepped up to the plate and called the hotel for us. They got the booking changed at the very last minute so we would not lose our money or our reservation.
for Couplesby john
Posted Dec 28, 2014 on Hotels.com
for Familiesby Williamfrom Portales
Good location, but....Posted Dec 21, 2014 on Hotels.com
Great airport location, literally 3 minutes from the terminal. Room was lackluster, jacuzzi tub for the wife was too dirty to get in.
for Couplesby Vicentefrom Santa Fe
shopping get awayPosted Dec 16, 2014 on Hotels.com
Spent time in Albuquerque to do some Christmas shopping. Hotel is easy location to get to. The hotel was nice and clean. Personnel were very nice. I have two complaints, I needed help with the wifi not working and both front desk and the technician sent to my room had no computer experience, never got wifi. My other complaint was that the maid must empty her mop bucket in the bathtub when done but does not stay to make sure it drains and rinse tub, tub was dirty every time I returned to room.
for Familiesby CARONIfrom Colorado
Couldn't breathe in smoking roomPosted Nov 26, 2014 on Hotels.com
I booked the room and showed up at 10:30 PM with my seven-year-old grandson asleep on my shoulder. We were given a key to the only remaining room. When I got there we discovered that it was a heavily smoking room. There were fans going to try to eliminate the odor. It was too late at night to go someplace else and nothing else was available. We were only there five hours but the betting stank as did the towels. We opened the windows to try to be able to sleep and breathe better but it was impossible. We finally left at 5 AM and stood outside on the curb so we could breathe. When I talk to the manager about it she informed me that because we had not requested a non-smoking room they were within their rights to give me the smoking room. No one disclosed to me when we checked in that it was smoking or when I made the reservation. The hotel manager told me I was being overly sensitive and that it was all my fault. I will not stay at this hotel again, and will seriously consider not staying in any Hilton hotels since they have this opinion.
for Everyoneby A verified traveler
One night stayPosted Nov 25, 2014
Hotel was clean and staff was very courteous! I would definitely recommend this hotel!
for Familiesby Evelynefrom Santa FE
Overnight airport stay in ABQ.Posted Nov 13, 2014 on Hotels.com
Great overnight airport hotel. Excellent little restaurant and bar, too. Very nice.
for Getaway With Friendsby A verified traveler
Posted Oct 21, 2014 on Hotels.com
We were happy with the hotel, but not so with Hotels.com... Through this site we were booked into a handicap room which does not have the type of bathroom we are accustomed to having, (counter space for toilet articles, etc). Thankfully we are not handicapped. When we asked to change rooms we were told that was the only type of room that had been reserved for us and they showed us another room exactly like the one we were in...Fortunately, the management at the hotel was understanding of our desire for a different type of room, and they honored our request to move to a different room. We will NOT use your service again.
for Everyoneby A verified traveler
Clean hotel close to ABQ airport.Posted Oct 20, 2014
Great shuttle service allows you to return rental car late at night.