Ratings based on 5 Verified Reviews

They paid and stayed. We double-checked.
4.2 out of 5
80% of guests recommend
5.0 Room cleanliness
4.6 Service & staff
4.4 Room comfort
4.8 Hotel condition
They paid and stayed.
We double-checked.
5 out of 5
for Business Travelers
by SC

Very Satisfied

Posted Oct 9, 2012 on Hotels.com
We went there for 2 nights, on business. The breakfast was very nice. The staff was very efficient. To take in to consideration, we asked for a room with 2 twin beds, and I thought they where TO close... probably less than 4 inches apart. They have a gym, but it opens from 9 am to 9 pm... and if you are on a business trip, usually you go to de gym before you leave or when you come back. Overall, it was a very pleasant stay, I would probably go back.
5 out of 5
by A verified traveler

Perfect Location if You Have a Car

Posted Nov 30, 2011 on Hotels.com
This hotel was ideal for my last night in Spain and just before I returned the rental car to the airport in the morning. It's less than 30 minutes to the airport and there was plenty of free parking. The hotel is a typical modern hotel with all of the conveniences including a gym and sauna. There is nothing in the neighborhood, however, so you do need a car. The center of Alcala de Henares (about 2 miles away) was an interesting 16th century town with a great university, long arcaded main street and the birthplace of Cervantes. It is definitely a great alternative to Madrid for your last night in Spain. The hotel staff was very attentive, particularly because there were so few guests.
4 out of 5
by A verified traveler from London, ON, Canada

Expect a great hotel and service

Posted Sep 23, 2010
For years now I have been staying at the AC hotel in Alcala de Henares, Madrid, when visiting family in the area and have received the service anyone could expect for a 4 star hotel. The hotel caters to businesses with nice rooms, bathrooms and facilities. As a token of appreciation the hotels provides a selection of refreshment drinks in the room, free of charge as well as a variety of news paper on each floor of the hotel. Downtown Alcala is a 20 minute walk with lots of window shopping along the way.
3 out of 5
by A verified traveler

Nice hotel but too pricey for the money

Posted Jul 3, 2009 on Hotels.com
I had to stay in Alcala and I booked this hotel. I loved both the room and bathroom in terms of neatness and confort, they looked very new. Staff was also friendly. But the hotel is very expensive, considering that breakfast was not included (and it was expensive too), internet in the room is not free either and the location is not the best, not even for Alcala. Although the breakfast is a nice buffet, 11 euros is too much. Since there were no restaurants near the hotel (maybe 15 min. away, but we didn´t feel like going out), we had dinner here. It is not worthy. It is served as new cuisine but portions are small and quality isn´t the best either. It is also too pricey. If you don´t mind paying, then I guess you´ll like it here.
4 out of 5
by A verified traveler from Berkshire

Nice hotel but poor location

Posted Feb 4, 2006
The hotel is brand new, therefore it is in very good condition and very comfortable. The staff are friendly and they speak English. The downside is this hotel is approx 1 hour out of the centre of Madrid. To get to the city cheaply will involve walking, bus, train and tube! It's a certainly a hike! The hotel is also located in a suburb and so there is not much around to see or do apart from looking at people's homes! It's town 'centre' is small and again not much to do or see which forces you to either stay at the hotel all night or go into Madrid. Taxi's from Madrid city centre are approx. EUR 40.