Ratings based on 19 Verified Reviews

They paid and stayed. We double-checked.
4.2 out of 5
95% of guests recommend
4.4 Room cleanliness
4.3 Service & staff
4.3 Room comfort
4.2 Hotel condition
They paid and stayed.
We double-checked.
3 out of 5
Recommended
for Everyone
by A verified traveler

Good location on the edge of Town

Posted Oct 24, 2014
Pros: Location
Cons: In Room coffee/Tea making facility. Room service only available after 11.00am??
Location: Visit University/ local Tapas Bars & resturants
Good location on edge of Town, easily walkable into Alcala. Modern Hotel, few facilities, mainly set up for corporate use.
3 out of 5
by A verified travelerfrom oxford

They don't care anymore

Posted Sep 26, 2014
Pros: The hot water
Cons: They could actually maintain and staff the facilities they advertise
Location: It's a good half and hour from Madrid but interesting anyway
Pool bar not open...sullen staff... No alcohol in mini bar but listed on the mini bar menu. Basically, they have given up. It's like they just rent rooms to people... They don't care about your experience.
Comment from Hotel Management
Oct 1, 2014 by Araceli Pajares, Hotel Management
Thanks to comments as yours , we could work on it to improve our service and try to give you better satisfaction for yours futures stays
5 out of 5
Recommended
for Getaway With Friends
by G breenfrom Ireland

Short stay

Posted Oct 9, 2013 on Hotels.com
Lovely hotel, staff very friendly. Stated location 15 minutes from calle mayor but really less than 5 min from pedestrian area. Alcala de haneres was beautiful town with loads of historic buildings and restaurants. Tapas bars had really good food and great value!
4 out of 5
Recommended
for Business Travelers
by A verified traveler

This traveler left a rating score only Posted Sep 22, 2013 on Hotels.com
5 out of 5
Recommended
for Everyone
by A verified traveler

Good hotel in Alcala de Henares

Posted Sep 8, 2013
Pros: A newly built hotel close to the centre of Alcala de Henares
Cons: Do not think you could improve
Location: Hotel is 5 minutes from the town centre with a good bus service to the airport
Long weekend spent on the outskirts of Madrid, hotel excellent value for money
5 out of 5
Recommended
for Everyone
by HKfrom London, UK

Clean modern hotel w good transport links

Posted Aug 5, 2013
Pros: Cleanliness. Easily accessible by bus. Modern deco. Buffet breakfast. Friendly staff. Not overcrowded due to location
Cons: Water in pool was cold
Location: Alcala is a small historic town (was only there for a brief evening) but easy to get to centre Madrid so no problems at all
This hotel was fantastic and I recommend it to anyone who visits Madrid and doesn't want to stay in a busy, overcrowded hotel in the centre. Upon arrival, after reading several reviews I requested a 'room with a view' and after hotel didn't have any 'view' double rooms left, they kindly upgraded us free of charge to superior suite double room, with the 'view'. The view overlooks Alcala and the rest of Madrid. Room is lovely, super clean and large bathroom with two sinks, jacuzzi style bath tub and shower. There is small (cold water!) shallow pool on roof top which is great too. We bought the package with the breakfast (recommend), buffet style continental with a little hot food, fresh fruit and meats, and freshly squeezed orange juice. Recommend breakfast as although theres a really cheap supermarket next door, theres only one other cafe about 5mins walk which serves food very nearby, but it looked pretty cheap outside. Staff at hotel were friendly, spoke English and were helpful in giving info for tourist needs. Hotel is easily located by bus from T2 Barajas airport. Get the 824 bus and stop at 'Puerto De Madrid' (3.60EUR single) and takes around 40mins. We were told a taxi would cost min of 40EUR so I really recommend bus as they are spacious, clean, air conditioned. From that exact bus stop (facing the opp direction), take the 223 bus (3.60EUR) and it takes you to Av. de America stop (central Madrid) which is on the metro. Overall, brilliant hotel & highly recommend!
4 out of 5
Recommended
for Business Travelers
by Hudsonga

This traveler left a rating score only Posted Jul 12, 2013 on Hotels.com
4 out of 5
Recommended
for Business Travelers
by GAH

This traveler left a rating score only Posted Jul 1, 2013 on Hotels.com
5 out of 5
Recommended
for Couples
by Desfrom Lancashire, UK

Affordable Stylish & good connections.

Posted Jun 4, 2013
Pros: Good quality room and just over the road from the central Madrid and airport bus stop
Cons: Only BBC News in English on the telly!!
Superb value, friendly staff and just over the road from the main bus route into central madrid and the airport. Would definitely stay again.
5 out of 5
Recommended
for Everyone
by A verified traveler

A Niggle

Posted May 12, 2013
Cons: No info on cost of breakfast
Location: excellent
Our only com-paint was the total lack of information in either the hotel lobby or in the room information concerning the cost of breakfast. This was excellent but the cost should have been known in advance.