Sundeck

Reviews of PCM Forum Alcalá

4 out of 5
PCM Forum Alcalá
Calle de Bulgaria, 2, Alcala de Henares, Madrid

Reviews

8.2

Very Good

Rating 10 - Excellent. 170 out of 435 reviews" "
Rating 8 - Good. 185 out of 435 reviews" "
Rating 6 - Okay. 46 out of 435 reviews" "
Rating 4 - Poor. 20 out of 435 reviews" "
Rating 2 - Terrible. 14 out of 435 reviews" "

8.8/10

Cleanliness

8.4/10

Staff & service

8.2/10

Amenities

8.4/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Excellent

Cristian

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Mar 2024

10/10 Excellent

Z

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Situated in a perfect place to explore Alcala. Great hotel and good experience
Stayed 1 night in Dec 2023
Response from Dep. Reservations on Jan 18, 2024
Dear customer,Thank you very much for your excellent score.Thank you for valuing our great location and we are glad you enjoyed your stay.Greetings,

8/10 Good

Shehdeh

Traveled with family
Liked: Cleanliness, staff & service
Staff and rooms are very wide
Stayed 3 nights in Nov 2023
Response from Dep. Reservations on Dec 20, 2023
Dear Shehdeh,Thank you very much for your nice review.We will be happy to see you again very soon.

10/10 Excellent

mert

Liked: Cleanliness, staff & service, property conditions & facilities
The location is little far away from center but the staff is amazing. They were able to assist me with my early check out without any issues and they were very helpful
Response from Dep. Reservations on Nov 7, 2023
Dear Mert,We thank you very much for your excellent assessment.We will be delighted to welcome you again on your next visit.Regards,

2/10 Terrible

ANA MARIA

Stayed 2 nights in Oct 2023
Response from Dep. Reservas on Nov 3, 2023
Estimada Ana Maria,Le agradecemos nos haga llegar su puntuación.Saludos,

8/10 Good

Paul Ike

Liked: Cleanliness, staff & service, amenities
Hotel is clean. Breakfast is super, but the WiFi signal is very weak. In the room, you hardly could play a WhatsApp video.
Stayed 7 nights in Oct 2023
Response from Dep. Reservations on Oct 26, 2023
Dear Paul,We appreciate your honest opinion.Do not doubt that we will forward your comment about the WIFI to our Internet provider to solve this aspect so that we can offer you a 100% satisfactory stay.We hope to receive you again very soon.Greetings,

6/10 Okay

maria

Stayed 2 nights in Oct 2023
Response from Dep. Reservas on Nov 7, 2023
Estimada María,Le agradecemos nos haya hecho llegar su puntuación.Saludos,

10/10 Excellent

omar

Stayed 1 night in Oct 2023
Response from Dep. Reservas on Oct 26, 2023
Estimado Omar,Muchas gracias por su excelente puntuación. Nos alegra que disfrutara de una estancia de 10.Estaremos encantados de volver a recibirle.Saludos,

10/10 Excellent

Jose

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Sep 2023
Response from Dep. Reservas on Sep 14, 2023
Estimado José,Muchas gracias por su excelente valoración.Le esperamos de nuevo en su próxima visita.Saludos,

10/10 Excellent

Ruben

Stayed 3 nights in Aug 2023
Response from Dep. Reservas on Sep 5, 2023
Estimado Rubén,Muchas gracias por alojarse con nosotros y por su excelente puntuación.Le esperamos en su próxima visita.Saludos,

10/10 Excellent

Xavier

Stayed 2 nights in Aug 2023
Response from Dep. Reservas on Sep 5, 2023
Estimado Xavier,Nos alegramos que haya disfrutado de una estancia de 10.Estaremos encantados de volver a recibirle.Saludos,

10/10 Excellent

Jose

Stayed 1 night in Aug 2023
Response from Dep. Reservas on Sep 14, 2023
Estimado Jose,Le agradecemos mucho su nota de 10 sobre 10.Seguiremos trabajando duro para ofrecer el mejor servicio.Le esperamos pronto.Saludos,

10/10 Excellent

Viorica

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great
Clean and friendly staff members. Walking distance to the historical center and restaurants and stores.
Stayed 5 nights in Aug 2023
Response from Dep. Reservas on Aug 29, 2023
Dear Viorica,Thank you very much for your excellent review.We are glad that you enjoyed your stay with us thanks to the kindness of our staff and our great location to know Alcalá.We will be happy to receive you again.Greetings,

4/10 Poor

Rodrigo

Traveled with family
Liked: Property conditions & facilities
Disliked: Staff & service, amenities
Atendimento ao cliente interessante, pessoas pouco prestativas. Áreas do hotel limpas, área de lazer piscina em obras, horário inaceitável de uso da piscina depois das 12h e até as 18h. Absurdo e pleno verão europeu, você não poder curtir o sol e a única área de lazer do hotel. Acredito que deveria ser revisto esta situação.
Stayed 1 night in Jul 2023
Response from Dep. Reservas on Aug 7, 2023
Estimado Rodrigo,Le agradecemos su sincera opinión.El horario de nuestro solárium jacuzzi es de 12:00h a 20:00h. Lamentamos si no fue del todo de su agrado.Esperamos poder tener la oportunidad de volver a recibirles en un futuro y poder ofrecerles mejor experiencia.Saludos,

8/10 Good

Paola

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Property if great, I just didn’t like how there was a leak in restroom sink. A/C was strong which we loved
Stayed 2 nights in Jul 2023
Response from Dep. Reservas on Aug 7, 2023
Dear Paola,We thank you very much for your assessment.We apologize for the technical incident of your bath. It has already been solved.We hope you will still enjoy your stay with us and we will love having you back.Greetings,

8/10 Good

Kemal

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Jul 2023
Response from Dep. Reservas on Aug 7, 2023
Gracias por su puntuación, Kemal.Saludos,

8/10 Good

Kemal

Stayed 1 night in Jul 2023
Response from Dep. Reservas on Aug 7, 2023
Estimado Kemal,Muchas gracias por enviarnos su puntuación.Saludos,

8/10 Good

Elena

Stayed 5 nights in Jun 2023
Response from Dep. Reservas on Aug 7, 2023
Gracias por su valoración, Elena.Saludos,

10/10 Excellent

Elisabet

Stayed 1 night in Jun 2023
Response from Dep. Reservas on Aug 7, 2023
Gracias por su excelente puntuación, Elisabet. Nos alegra saber que disfrutara de una estancia de 10 con nosotros.Esperamos tenerla de vuelta pronto.Saludos,

10/10 Excellent

Eduardo G

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 6 nights in Jun 2023
Response from Dep. Reservas on Aug 7, 2023
Estimado Eduardo,Le agradecemos mucho su 10!Estaremos encantados de volver a recibirle.Saludos,

10/10 Excellent

Eduardo G

Stayed 6 nights in Jun 2023
Response from Dep. Reservas on Aug 7, 2023
Gracias por su excelente puntuación, Eduardo.Nos esforzamos mucho para ofrecer el mejor servicio.Estaremos encantados de volver a recibirle.Saludos,

10/10 Excellent

Eduardo G

Business traveler
Stayed 1 night in Jun 2023
Response from Dep. Reservas on Jun 27, 2023
Estimado Eduardo,Le agradecemos mucho su excelente puntuación.Estaremos encantados de volver a recibirle.Saludos,

10/10 Excellent

MOISES

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
El hotel muy bueno para el precio. Un poco lejos del centro pero es una caminata agradable. Limpio y amplio pero nada especial. La limpieza la hacen muuy tarde.
Stayed 4 nights in Jun 2023
Response from Dep. Reservas on Jun 20, 2023
Estimado Moisés,Le agradecemos mucho su excelente puntuación. Nos alegra que disfrutara de su estancia. No dude en solicitar la limpieza de su habitación antes si lo necesita.Estaremos encantados de volver a recibirle.Saludos,

8/10 Good

Philippe

Stayed 1 night in Jun 2023
Response from Dep. Reservas on Jun 20, 2023
Gracias por su puntuación Philippe.Saludos,

8/10 Good

Vanessa

Stayed 1 night in May 2023
Response from Dep. Reservas on May 29, 2023
Muchas gracias por su valoración, Vanessa.Saludos,

8/10 Good

Diego

Stayed 1 night in May 2023
Response from Dep. Reservas on May 11, 2023
Estimado Diego,Muchas gracias por su gran valoración.Le esperamos en su próxima estancia.Saludos,

10/10 Excellent

Paul

Stayed 1 night in May 2023
Response from Dep. Reservas on May 11, 2023
Estimado Paul,Le agradecemos mucho su excelente puntuación.Esperamos disfrutara al 100% de su estancia.Estaremos encantados de volver a recibirle.Saludos,

2/10 Terrible

Jacob

Stayed 2 nights in Apr 2023
Response from Dep. Reservas on May 11, 2023
Estimado Jacob,Todos los comentarios nos ayudan a crecer y mejorar.Es por ello que nos gustaría saber el motivo de su puntuación.Estaremos encantados de escucharle.Saludos,

8/10 Good

JESUS

Stayed 1 night in Apr 2023
Response from Dep. Reservas on May 11, 2023
Estimado Jesús,Le agradecemos mucho su gran valoración.Estaremos encantados de volver a recibirle.Saludos,

8/10 Good

Molly

Stayed 1 night in Apr 2023
Response from Dep. Reservas on Apr 18, 2023
Gracias Molly por su valoración.Saludos,

8/10 Good

Pål

Stayed 1 night in Mar 2023
Response from Dep. Reservas on Apr 10, 2023
Estimado Pål,Muchas gracias por su valoración.Le esperamos en su próxima estancia en Alcalá.Saludos,

4/10 Poor

J

Stayed 5 nights in Feb 2023
Response from Dep. Reservations on Mar 8, 2023
Dear John,Thank you for your feedback.Greetings,

8/10 Good

Juan

Stayed 1 night in Feb 2023
Response from Dep. Reservas on Feb 16, 2023
Estimado Juan,Muchas gracias por enviarnos su puntuación.Le esperamos en su próxima estancia.Saludos,

10/10 Excellent

Amor

Stayed 2 nights in Feb 2023
Response from Dep. Reservas on Feb 16, 2023
Gracias Amor por su excelente valoración.Estaremos encantados de volver a recibirles.Saludos,

10/10 Excellent

Christine M

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean, Quiet, Spacious and convenient
This is a very clean newly constructed hotel with quiet ventilation system and huge closet space for large or small luggage. We were traveling for a month for ATP tennis tournaments so welcomed the closet space! A ten minute brisk walk thru a park area to historic Alcara with lots of restaurants and pastry shop. When we didn’t feel like going out would allow us to bring our hot food up on trays. Huge grocery market a block away in quiet residential area . Beautiful sunsets on west side
Sunset Nov 20 From third floor room
Stayed 2 nights in Nov 2022
Response from Dep. Reservas on Dec 16, 2022
Dear Christine,Thanks for your great review.We are glad to know that you were comfortable with us during your long stay.We hope to remain your reference hotel for your next visit. We will be delighted to welcome you again.Beautiful photo of the sunset!!Greetings,

6/10 Okay

Kemal Gani

Business traveler
Liked: Cleanliness
Stayed 2 nights in Nov 2022
Response from Dep. Reservas on Dec 16, 2022
Muchas gracias por enviarnos su valoración.

4/10 Poor

Marion, Sun City

Business traveler
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
GPS couldn’t find it. Front desk unstaffed upon arrival. TV didn’t work. Hair dryer didn’t work. No kettle in room. Strange room layout. Parking difficult.
Stayed 2 nights in Oct 2022
Response from Dep. Reservations on Nov 3, 2022
Thank you very much for your sincere assessment.We’re sorry we didn’t live up to your expectations.We hope to have the opportunity to welcome you again to offer you a better experience.Greetings,

10/10 Excellent

Peter

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2022
Response from Dep. Reservas on Oct 26, 2022
Estimado Peter,Muchas gracias por su excelente valoración. Nos complace saber que disfrutara de una estancia de 10!Saludos,

10/10 Excellent

Leandro

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice location
Stayed 3 nights in Oct 2022
Response from Dep. Reservations on Nov 3, 2022
Dear Leandro,Thank you for your score and thank you for valuing our great location.We look forward to your next visit.Greetings,

10/10 Excellent

Thomas William

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very friendly. Easy stay with a great breakfast
Stayed 1 night in Sep 2022
Response from Reservations on Sep 20, 2022
Dear Mr. William,Thank you for your wonderful review.We are delighted to hear that you enjoyed your stay with us, your room and breakfast.We look forward to your next stay.Greetings,

10/10 Excellent

Keeley

Stayed 1 night in Aug 2022
Response from Dep. Reservas on Sep 2, 2022
Gracias por su excelente puntuación.Les esperamos en su próxima estancia.Saludos,

8/10 Good

JAVIER

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good hotel
Stayed 1 night in Jul 2022
Response from Equipo de PCM Forum Alcalá on Jul 14, 2022
Gracias por su valoración Javier. Saludos,

8/10 Good

Michael

Liked: Property conditions & facilities, room comfort
Stayed 2 nights in Jun 2022
Response from Equipo de PCM Forum Alcalá on Jul 14, 2022
Thanks a lot for your review, Michael. Regards,

10/10 Excellent

Fernando

Stayed 1 night in May 2022
Response from Equipo de PCM Forum Alcalá on May 24, 2022
Estimado Fernando, ¡muchas gracias por la magnífica valoración!

8/10 Good

Michael

Stayed 1 night in Feb 2022
Response from Araceli P. on Mar 10, 2022
Estimado cliente, Muchas gracias por la puntuación que usted ha dado a nuestro hotel. Nos complace saber que disfrutó de su alojamiento con nosotros. Esperamos que vuelva a visitarnos muy pronto.

10/10 Excellent

Jennifer

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2021

10/10 Excellent

Aref

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2021

6/10 Okay

Juan Francisco

Business traveler
Liked: Staff & service
Rooms in this hotel require some renovation or maintenance works.
Stayed 13 nights in Sep 2021

6/10 Okay

alexandru

Business traveler
Liked: Property conditions & facilities, room comfort
Disliked: Cleanliness, staff & service
Unexpectedly low conditions for a 4 star hotel
The cleaning service was performed every day, but, sometimes, I got very old and worn towels, or did not put towels at all, or they put feet towels instead of face/hand towels.
Stayed 12 nights in Sep 2021
Response from . on Sep 21, 2021
Dear Alexandru Thank you for your review of our Hotel. We apologize for any inconvenience caused regarding the quality, number or size of towels offered during your stay. We will review what has happened because it does not correspond to the standard quality level of our Hotel. We do hope to have the opportunity to welcome you back in the future so that we can provide a better experience. Best regards,

8/10 Good

Eleanor

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2021