Ratings based on 20 Verified Reviews

They paid and stayed. We double-checked.
4.8 out of 5
100% of guests recommend
4.8 Room cleanliness
4.6 Service & staff
4.8 Room comfort
4.7 Hotel condition
They paid and stayed.
We double-checked.
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Mar 31, 2015
nice please with good view and friendly Staff. the restaurants are elegant and have variety of food.
Comment from Hotel Management
Apr 15, 2015 by Ahmed Khalaf, Hotel Management
Thank you for sharing your positive comments and I am looking forward to welcome you for another memorable experience. Sincerely, Ahmed Khalaf General Manager
5 out of 5
Recommended
for Everyone
by A verified traveler

FANTASTIC

Posted Mar 22, 2015
Overall excellent and a very nice experience , the hotel and the beauty city ( Alexandria )
5 out of 5
Recommended
for Families
by Giovannifrom Geneva

good hotel good security

Posted Jan 13, 2015 on Hotels
Room are big and very confortable. Good security, pool and beach fantastic Service and food very good. Shopping center attaché à l'hôtel
3 out of 5
Recommended
for Everyone
by A verified traveler

Over priced but limited choices in Alexandria

Posted Jan 7, 2015
Pros: The facilities were extremely nice and the hotel had a shopping mall in its back which made it very convenient
Cons: Moataz at the front desk need to be moved to a non client facing position.
In general I had a good experience with the exception of my experience with one of the reception staff members his name is (Moataz) who was extremely annoying in every interaction with him the experience was unpleasant. I am a world traveler and I had booked 2 Executive Suites during my stay at the hotel and I truly expected to be treated well in stead, I was extremely disappointed that the Four Season would allow such a person to be in a client facing position, where he fails to understand that his role is to make his client's stay pleasant, his unpleasant attitude made him a black spot on this wonderful hotel. I have to say all other staff members were extremely pleasant and helpful and this Moataz person was the exception.
Comment from Hotel Management
Apr 29, 2015 by Ahmed Khalaf, Hotel Management
Thank you for taking the time to write about your experience following your recent stay. It gives me great pleasure knowing our facilities were up to your expectations. Please accept my sincere apology for the short coming that you have faced during your interact with Moataz our Assistant Manager. Your comments have been taken in consideration and I want to assure you that we will take the proper actions to maintain a stellar service which the Four Seasons is known for. We do hope to have the pleasure in welcoming you back again for another memorable stay. Sincerely yours, Ahmed Khalaf General Manager
5 out of 5
Recommended
for Everyone
by A verified travelerfrom Cairo

Great hotel and great staff

Posted Oct 26, 2014
I was there for a day. The staff was extremely helpful and positive. The spa facilities are a highlight and the breakfast overlooking the meditarranean was great. .
Comment from Hotel Management
May 9, 2015 by Ahmed Khalaf, Hotel Management
Thank you for sharing your positive feedback about your recent stay. I am pleased to learn that you had a good time with us and enjoyed the services provided by our staff at the Spa and the breakfast. Looking forward to welcome you back in the near future. Sincerely yours, Ahmed Khalaf General Manager
5 out of 5
Recommended
for Business Travelers
by Nekafrom MS

Posted Oct 20, 2014 on Hotels
I had a wonderful visit to the Four Seasons I would highly recommend it to others visiting the area. The staff went over and beyond to make my stay comfortable.
4 out of 5
Recommended
for Families
by A verified traveler

This traveler left a rating score only Posted Oct 16, 2014 on Hotels
4 out of 5
Recommended
for Business Travelers
by Osama

A note

Posted Oct 10, 2014 on Hotels
- Reception was not welcoming. - The room electric power triped many times everytime the shower was used due to a fault in power connection.
5 out of 5
Recommended
for Families
by A verified traveler

This traveler left a rating score only Posted Aug 4, 2014 on Hotels
5 out of 5
Recommended
for Getaway With Friends
by Mostafa Bergfrom Norway

Amazing experience !

Posted Aug 1, 2014 on Hotels
Very great stay, room was very big, clean with a great view !, only issue i had was the magnetic key, it needed reprogramming around 3 times a day, but that might just be my luck..