Indoor pool, seasonal outdoor pool, pool umbrellas, sun loungers
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Reviews of Four Seasons Hotel Alexandria at San Stefano

5 out of 5
Four Seasons Hotel Alexandria at San Stefano
399 El Geish Road, San Stefano, Alexandria

Reviews

9.6

Exceptional

Rating 10 - Excellent. 191 out of 234 reviews" "
Rating 8 - Good. 30 out of 234 reviews" "
Rating 6 - Okay. 8 out of 234 reviews" "
Rating 4 - Poor. 2 out of 234 reviews" "
Rating 2 - Terrible. 3 out of 234 reviews" "

9.6/10

Cleanliness

9.4/10

Staff & service

9.6/10

Amenities

9.6/10

Property conditions & facilities

9.4/10

Eco-friendliness

Reviews

10/10 Excellent

George

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I have been to San Stefano 4 Seasons multiple times within the last few years. It's pretty much the only choice if you are visiting Alexandria. Location, Amenities, Hospitality of staff, food...etc are all excellent. The view is just charming. Very well maintained. Highly recommended.
Stayed 5 nights in Mar 2024

2/10 Terrible

Anisa

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
As soon as I arrived and got out the car a child from the street grabbed my arm the staff did nothing but luckily the driver I was with spoke to the child. We went into the hotel the receptionist informed us breakfast in dollars. No one asked to take our luggage to the room and so we were about to take it our self’s then noticed there was stairs so we asked someone to do it for us. Our room was fine even though the technology was outdated in terms of the tv being blurry and no usb plugs. We tried the Spa which I wish we hadn’t my mom got burnt in the steam The staff gave her cream and said they would follow up with a call to see how she was but they didn’t. I did speak to reception about this situation he also asked how was our stay. I explained that no one called to see how my mom was like they said and that the tv in my room does not work and I said technology was outdated. A electrician came he was not able to do anything because the Tv was ancient he said he would get a new one but he didn’t come in the morning. We had someone playing music in the room above at 2am in the morning I called room services and no one resolved it then had to call three other times for it to be resolved. There was no apology from the staff again. We did however go on there restaurants boat which I would highly recommend to have dinner as the staff are lovely there and a car will pick you from the hotel. All in all this hotel does not reflect the four season standard so I would avoid.
Stayed 1 night in Jan 2024

10/10 Excellent

Nudrat

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved this hotel. Staff was excellent especially Mirna at the front desk. Good variety and view at breakfast. Great view from room.
Stayed 2 nights in Jan 2024

8/10 Good

Sharon

Stayed 1 night in Dec 2023

10/10 Excellent

Adel, Louisville

Stayed 3 nights in Dec 2023

10/10 Excellent

Hassan, Brampton

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Truly the meaning of a 5-star hotel. Once in a while they should offer promotions with lower rates... I think I would be very tempted to stay a full week or two with the family. But even a 2-day stay is quite the experience.
Stayed 1 night in Nov 2023

8/10 Good

Shannon L, Portland

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel seemed slightly older, but was very well kept. The hotel was clean. The beach and pool areas were very nice. The staff was top notch and the service was consistently excellent. Our only complaint was that we found every meal to be of poor quality: soggy lettuces, stale cereal, old eggs, everything seemed poorly and out-of-date in every dining venue. On the last day I became very sick. If you stay here, do not eat here.
Stayed 6 nights in Oct 2023

10/10 Excellent

Erol

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2023

10/10 Excellent

Nader

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
View of the Mediterranean was spectacular
Stayed 2 nights in Oct 2023

10/10 Excellent

AVEDIS

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Oct 2023

10/10 Excellent

Vant

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Oct 2023

6/10 Okay

Wendy

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely hotel, but still “Egyptian”
This is a lovely hotel in a lovely location. The staff are very friendly and helpful, but, and I hesitate to say this, no matter how nice the hotel, there will always be something off because it is Egypt. I love Egypt, but they are not a service oriented country. Oft times there are policies and they are not enforced…it seems local Egyptians can do anything. Example: there are not supposed to be children in the spa area (because people pay lot of money to try and relax) and there was a child making a lot of noise…I asked three different people if they could address the problem and no one seemed to do anything…they were like “the mother is just showering and it will only be a minute…”. There is a day care facility directly across from the spa (yet no children were ever in it during my three day stay). Instead, two nights of my stay a child was screaming in the hallway outside my room. But, seriously, do not break the rules even for one person, no matter what the reason…we all pay good money to stay there…I want to relax. If kids are not allowed in the spa, then absolutely do not let kids in! Also, they messed up my laundry request and it seems some of the things in the hotel need updating/maintenance (eg. The ceiling fan in the room looked like it was about to fall off, it was so wobbly when it was on). The restaurants are absolutely wonderful and they service at all the restaurants is perfect. The hotel is lovely, there just need to be a few improvements. Thank you.
Stayed 3 nights in Sep 2023

10/10 Excellent

Sammy

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Very nice hotel, just traffic is too loud in the whole town and in the room balconies
Stayed 3 nights in Jul 2023

10/10 Excellent

Sammy

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was great, except the traffic nose and the horns on the main road
Stayed 2 nights in Jul 2023

10/10 Excellent

Shehab

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
I loved everything about this hotel probably one of the best I’ve been too
Stayed 2 nights in Jun 2023

2/10 Terrible

Ihab

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Jul 2023

10/10 Excellent

hossameldien galal

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Amazing
Stayed 2 nights in Jun 2023

10/10 Excellent

David

Traveled with group, Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
nice beach area. Great breakfast buffet,
Stayed 3 nights in May 2023

10/10 Excellent

James

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The property is stunning and at the ultimate level of luxury, but the people are so warm, wonderful and helpful that they make you feel like family (a rich family) and that is what makes this place so special
Stayed 2 nights in May 2023

10/10 Excellent

Wendy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Comfort and Service Beyond the Sea
This hotel is A-mazing!!! The Four Seasons never disappoints, but the staff here take the experience to a whole new level. The front desk and hotel staff are very attentive and the staff, food, and decor of the Byblos restaurant is a whole new definition of perfect! The view is heavenly, the hotel is in a great location, and the rooms are super comfortable.
Stayed 2 nights in May 2023

10/10 Excellent

Safwan

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful and perfect customer services
Stayed 2 nights in Apr 2023

10/10 Excellent

adrian

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to stay. I will come back anytime.
Stayed 3 nights in Apr 2023

10/10 Excellent

Trevor

Stayed 1 night in Apr 2023

8/10 Good

FOUAD

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
save location. i like high price .too much food quality. too bad
Stayed 3 nights in Apr 2023

10/10 Excellent

Ramy

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Amazing facility great hotel and nice staff Kala restaurant is so nice with amazing food
Stayed 2 nights in Mar 2023

10/10 Excellent

Osama

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2023

10/10 Excellent

Kenny

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The only place to stay in Alexandria. The staff went above and beyond. The door men and greeters were exceptional.
Stayed 2 nights in Mar 2023

10/10 Excellent

Nathaniel, Dulles

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good food in the hotel restaurants. Hotel is connected to large mall with many shops, cinema, coffee shops etc.
Stayed 2 nights in Mar 2023

10/10 Excellent

Waguih

Stayed 5 nights in Jan 2023

10/10 Excellent

abdulla

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel
Great hotel and excellent service Special thanks for Ahmed
Stayed 3 nights in Feb 2023

10/10 Excellent

Haifa

Stayed 4 nights in Feb 2023

10/10 Excellent

Maissah

Stayed 2 nights in Feb 2023

10/10 Excellent

Zhinus

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
everything
Stayed 3 nights in Feb 2023

10/10 Excellent

Ana

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location, accessible to everything and excellent customer service, I will be back!!
Stayed 3 nights in Nov 2022

8/10 Good

Lidiana

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great pool overlooking the Nile.

10/10 Excellent

George

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful hotel, much attention to details and wonderful location. Staff is amazing on every level. Hospitality at its best. We have been coming here for almost 4 years and will continue to do whenever we are in Alexandria.
Stayed 3 nights in Oct 2022

10/10 Excellent

Ahmed, Freehold

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The reception and beach restaurant staff were out of this world especially Youssef from the beach restaurant, he is super helpful and so polite and really loves his job and the Four Seasons is lucky to have such a dedicated employee, what a great team they have at the Alexandria Four Seasons, everyone was so helpful, polite and a 10 star experience! I highly recommend to anyone that wants a unique experience!
Stayed 3 nights in Oct 2022

10/10 Excellent

Fadhil

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Excellent overall
Stayed 1 night in Sep 2022

10/10 Excellent

ahmed

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfect
Stayed 3 nights in Sep 2022

10/10 Excellent

Rania

Stayed 1 night in Sep 2022

10/10 Excellent

Louise

Traveled with family
Liked: Staff & service, amenities, property conditions & facilities
Amazing
Stayed 3 nights in Aug 2022

4/10 Poor

Karim

Liked: Cleanliness, amenities, property conditions & facilities
Stayed 1 night in Jul 2022

10/10 Excellent

Khaled

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wonderful Stay
Great hotel, very nice staff, wonderful service, beautiful view, one thing is breakfast is not so good, been addressed with management. So many food options available nearby.
Stayed 3 nights in Jul 2022

10/10 Excellent

Shoaib

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The Villa is absolutely beautiful. Clean, the property is spectacular alongside the beach. Loved it so much added an extra day.
Stayed 1 night in Jul 2022

10/10 Excellent

Kweku

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved loved this property Spent three nights and service, cleanliness was outstanding
Stayed 3 nights in May 2022

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A+++
Brilliant! Great food too
Stayed 1 night in Mar 2022

10/10 Excellent

zeina, ARLINGTONG

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Mar 2022

10/10 Excellent

Clark

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The best hotel experience I’ve ever had. Everything was perfect. Amazing food, amenities, service, and no detail left unchecked. We checked out early from the awful Plaza Hotel which is a block away and switched to 4 Seasons. Thank you to everyone here for saving our vacation.
Stayed 4 nights in Feb 2022

10/10 Excellent

Amr M

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Truly one of the best hotels I have stayed in past few years. Amazing and friendly staff all over, room is just perfect. Location is unique, close to all the nice places you must visit. Conceirge was more than just helpful, hotel manager himself came to see me at checkout and ask about my stay wonderful Greek gentleman. Even the driver was just beyond great. I rate it 20/10, I meant it 20/10. Well done
Stayed 2 nights in Feb 2022

10/10 Excellent

Abdalelh Abdulrahman

Stayed 4 nights in Jan 2022