4 restaurants, breakfast, lunch, dinner served; international cuisine

Reviews of Hilton Alexandria Green Plaza

5 out of 5
Hilton Alexandria Green Plaza
14th of May Bridge Road, Smouha, Alexandria

Reviews

8.2

Very Good

Rating 10 - Excellent. 66 out of 147 reviews" "
Rating 8 - Good. 40 out of 147 reviews" "
Rating 6 - Okay. 23 out of 147 reviews" "
Rating 4 - Poor. 12 out of 147 reviews" "
Rating 2 - Terrible. 6 out of 147 reviews" "

8.4/10

Cleanliness

8.4/10

Staff & service

8.4/10

Amenities

8.0/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

8/10 Good

Louis

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024

10/10 Excellent

Walid

Stayed 1 night in Dec 2023
Response from Aya Helmy on Dec 21, 2023
Dear M. Walid,Thank you so much for posting your nice comments on Hotels.com. We are very delighted you have enjoyed your stay with us and honored that you have given us this high rating. We will always work harder and do whatever possible to maintain and exceed your expectations because that is what they deserve. Looking forward to welcoming you again at the Hilton Alexandria Green Plaza. With my kindest regards Aya HelmyQuality Control Manager

10/10 Excellent

Walid

Traveled with partner, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great property. Centrally located close to anything you need
Stayed 7 nights in Nov 2023
Response from Aya Helmy on Dec 3, 2023
Dear Mr. Walid,Thank you so much for posting your nice comments on Expedia. We are very delighted you have enjoyed your stay with us and honored that you have given us this high rating. We will always work harder and do whatever possible to maintain and exceed your expectations because that is what they deserve. Looking forward to welcoming you again at the Hilton Alexandria Green Plaza. With my kindest regards Aya HelmyQuality Control Manager

10/10 Excellent

Kerry

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely
Beautiful hotel by shops and and restaurants. Rooms lovely spacious and clean. Every ones services has been fantastic. ⭐️⭐️⭐️⭐️⭐️
Stayed 1 night in Nov 2023
Response from Aya Helmy on Nov 27, 2023
Dear Mr. Burns,Thank you so much for posting your nice comments on Hotels.com. We are very delighted you have enjoyed your stay with us and honored that you have given us this high rating. We will always work harder and do whatever possible to maintain and exceed your expectations because that is what they deserve. Looking forward to welcoming you again at the Hilton Alexandria Green Plaza. With my kindest regards Aya HelmyQuality Control Manager

10/10 Excellent

Ahmed

Traveled with group, Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel and personnel; excellent service
Excellent hotel Very good layout Practical Good size rooms Always clean Room service turnover even folded my leftover clothes on the couch. Best aspect of the hotel, are the people that work there.
Stayed 3 nights in Nov 2023
Response from Aya Helmy on Nov 12, 2023
Dear Mr. Ahmed,Thank you so much for posting your nice comments on Hotels.com. We are very delighted you have enjoyed your stay with us and honored that you have given us this high rating. We will always work harder and do whatever possible to maintain and exceed your expectations because that is what they deserve. Looking forward to welcoming you again at the Hilton Alexandria Green Plaza. With my kindest regards Aya HelmyQuality Control Manager

10/10 Excellent

James

Liked: Cleanliness, staff & service, property conditions & facilities
Desk reception Mirna very helpful
Stayed 2 nights in Oct 2023
Response from Aya Helmy on Oct 16, 2023
Dear Mr. Provenzale,Thank you so much for posting your nice comments on Expedia. We are very delighted you have enjoyed your stay with us and honored that you have given us this high rating. We will always work harder and do whatever possible to maintain and exceed your expectations because that is what they deserve. Looking forward to welcoming you again at the Hilton Alexandria Green Plaza. With my kindest regards Aya HelmyQuality Control Manager

10/10 Excellent

Asmaa

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I stayed in the new part of the hotel and it was super clean and nice. The reception guy was very pleasant and helpful. The pool was very good and big and of course the shopping center in the plaza was a plus.
Stayed 1 night in Sep 2023
Response from Aya Helmy on Oct 15, 2023
Dear Ms. Asmaa,Thank you so much for posting your nice comments on Expedia. We are very delighted you have enjoyed your stay with us and honored that you have given us this high rating. We will always work harder and do whatever possible to maintain and exceed your expectations because that is what they deserve. Looking forward to welcoming you again at the Hilton Alexandria Green Plaza. With my kindest regards Aya HelmyQuality Control Manager

2/10 Terrible

Ahmed

Disliked: Cleanliness, staff & service
They knocked the door for no reason.
Stayed 1 night in Sep 2023
Response from Aya Helmy on Oct 1, 2023
Dear Mr. Mahmoud,Thank you very much for choosing to stay at Hilton Alexandria Green Plaza and for taking the time to share with us this constructive review on Expedia.com.We greatly appreciate every feedback from our guests as we constantly strive to achieve the highest quality standards. However, based on your relatively low rating and problems mentioned here, I am concerned to find you not satisfied. Accordingly please accept our sincere apologies for any inconvenience and for failing to meet your expectations. Please rest assured that your feedback has been communicated to concerned department heads for necessary action, where applicable. As we place great value on your continued relationship with Hilton and regret the dissatisfaction of a valued guest like your good self, we are looking forward to welcoming you once again at Hilton Alexandria Green Plaza.Kindest regards,Aya HelmyQuality Control Manager

10/10 Excellent

Howard

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2023
Response from Aya Helmy on Nov 12, 2023
Dear Mr. Baranker,Thank you so much for posting your nice comments on Expdia. We are very delighted you have enjoyed your stay with us and honored that you have given us this high rating. We will always work harder and do whatever possible to maintain and exceed your expectations because that is what they deserve. Looking forward to welcoming you again at the Hilton Alexandria Green Plaza. With my kindest regards Aya HelmyQuality Control Manager

8/10 Good

Haider

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023
Response from Aya Helmy on Sep 19, 2023
Dear Mr. Jaddoa,Thank you very much for your comments on Hotels.com. We are very delighted you have enjoyed your stay with us. Our valued guests are our main interest and their satisfaction is our ultimate aim, we will always work harder and do whatever possible to maintain and exceed their expectations because that is what you deserve. We are looking forward to welcoming and serving you again, and keeping fulfilling your wishes. Thank you again. With my kindest regards,Aya HelmyQuality Control Manager

10/10 Excellent

Marites

Liked: Cleanliness, staff & service, property conditions & facilities
Great service
Stayed 2 nights in Sep 2023
Response from Aya Helmy on Sep 17, 2023
Dear Mr. Consengco,Thank you so much for posting your nice comments on Expedia. We are very delighted you have enjoyed your stay with us and honored that you have given us this high rating. We will always work harder and do whatever possible to maintain and exceed your expectations because that is what they deserve. Looking forward to welcoming you again at the Hilton Alexandria Green Plaza. With my kindest regards Aya HelmyQuality Control Manager

10/10 Excellent

Mohamed

Stayed 2 nights in Jul 2023
Response from Hilton Alexandria Green Plaza on Sep 14, 2023
Thank you so much for staying with us! It was a pleasure having you and we are happy to see your rating and to hear you had a great stay.

10/10 Excellent

Yousef

Liked: Cleanliness, staff & service, property conditions & facilities
It's inside the plaza a lot of shopping and cafe's Which is great
Stayed 5 nights in Jun 2023
Response from Aya Helmy on Jun 8, 2023
Dear Mr. Yousef,Thank you so much for posting your nice comments on Cheap tickets. We are very delighted you have enjoyed your stay with us and honored that you have given us this high rating. We will always work harder and do whatever possible to maintain and exceed your expectations because that is what they deserve. Looking forward to welcoming you again at the Hilton Alexandria Green Plaza. With my kindest regards Aya HelmyQuality Control Manager

10/10 Excellent

Abdulaziz

Liked: Cleanliness, staff & service, property conditions & facilities
Shopping
Stayed 1 night in Jun 2023
Response from Aya Helmy on Jun 5, 2023
Dear Mr. Abdul Aziz,Thank you so much for posting your nice comments on Expedia.com. We are very delighted you have enjoyed your stay with us and honored that you have given us this high rating. We will always work harder and do whatever possible to maintain and exceed your expectations because that is what they deserve. Looking forward to welcoming you again at the Hilton Alexandria Green Plaza. With my kindest regards Aya HelmyQuality Control Manager

6/10 Okay

Mohamed, Niles

Disliked: Staff & service
receptionist Was not nice at all
Stayed 7 nights in May 2023
Response from Aya Helmy on May 24, 2023
Dear Mr. Mohamed,Thank you very much for your comments on Expedia.com. We are very delighted you have enjoyed your stay with us and sorry for any inconvenience caused or for not meeting your expectations. We will work on the remarks you mentioned to assure the best service standards that our guests well deserve. We are looking forward to welcoming and serving you again, and keeping fulfilling your wishes. Kind regardsAya HelmyQuality Control Manager

10/10 Excellent

Harin

Stayed 2 nights in May 2023
Response from Aya Helmy on Jun 5, 2023
Dear Ms. Harin,Thank you so much for posting your nice comments on Expedia.com. We are very delighted you have enjoyed your stay with us and honored that you have given us this high rating. We will always work harder and do whatever possible to maintain and exceed your expectations because that is what they deserve. Looking forward to welcoming you again at the Hilton Alexandria Green Plaza. With my kindest regards Aya HelmyQuality Control Manager

10/10 Excellent

Mohamed, Niles

Liked: Cleanliness, property conditions & facilities
Very nice plce
Stayed 3 nights in May 2023
Response from Aya Helmy on May 14, 2023
Dear Mr. Mohamed,,Thank you so much for posting your nice comments on Expedia. We are very delighted you have enjoyed your stay with us and honored that you have given us this high rating. We will always work harder and do whatever possible to maintain and exceed your expectations because that is what they deserve. Looking forward to welcoming you again at the Hilton Alexandria Green Plaza. With my kindest regards Aya HelmyQuality Control Manager

6/10 Okay

Huda

It was okay. It wasn’t bad but it could be better than what we found.the hotel need new modern furniture.the air freshener is going to make a big difference in the rooms and hallway of the hotel
Stayed 4 nights in Apr 2023
Response from Aya on Apr 16, 2023
Dear Ms. Huda,Thank you very much for your comments on Hotels.com. We are very delighted you have enjoyed your stay with us and sorry for any inconvenience caused or for not meeting your expectations. We will work on the remarks you mentioned to assure the best service standards that our guests well deserve. We are looking forward to welcoming and serving you again, and keeping fulfilling your wishes. Kind regardsAya HelmyQuality Control Manager

10/10 Excellent

HEBA

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely place Super friendly staff Thanks to all from room 108 🌷🌷🌷 One of a kind architecture design Incredible location (the mall it lies within even has government services instead of going to places far to get them) Room service very attentive Lovely experience Will use it again
Stayed 4 nights in Apr 2023
Response from Aya on Apr 16, 2023
Dear Ms. Heba,Thank you so much for posting your nice comments on Expedia.com. We are very delighted you have enjoyed your stay with us and honored that you have given us this high rating. We will always work harder and do whatever possible to maintain and exceed your expectations because that is what they deserve. Looking forward to welcoming you again at the Hilton Alexandria Green Plaza. With my kindest regards Aya HelmyQuality Control Manager

8/10 Good

Stephane

Business traveler
Liked: Cleanliness, amenities, property conditions & facilities
Located within a shopping complex, makes for noisy surroundings. Strong cigarette odor that does not go away. Staff very nice and helpful.
Stayed 8 nights in Mar 2023
Response from Aya Helmy on Mar 12, 2023
Dear Mr. Stephan,Thank you very much for your comments on Expedia. We are very delighted you have enjoyed your stay with us and sorry for any inconvenience caused from the noise and the cigarettes odor which did not meet your expectation. We will work on the remarks you mentioned to assure the best service standards that our guests well deserve. We are looking forward to welcoming and serving you again, and keeping fulfilling your wishes. Kind regardsAya HelmyQuality Control Manager

10/10 Excellent

Walid

Stayed 5 nights in Feb 2023
Response from Aya Helmy on Mar 5, 2023
Dear Mr. Walid,Thank you so much for posting your nice comments on Hotels.com. We are very delighted you have enjoyed your stay with us and honored that you have given us this high rating. We will always work harder and do whatever possible to maintain and exceed your expectations because that is what they deserve. Looking forward to welcoming you again at the Hilton Alexandria Green Plaza. With my kindest regards Aya HelmyQuality Control Manager

8/10 Good

SHERIF

Business traveler
Liked: Cleanliness, staff & service, room comfort
Good Value for the Price
Nice Hotel, but I do not know why they gave us a very far room, although the hotel was had very low occupancy.
Stayed 1 night in Jan 2023
Response from Aya Helmy on Jan 15, 2023
Dear Mr. Sherif,Thank you so much for posting your nice comments on Hotels.com. We are very delighted you have enjoyed your stay with us and honored that you have given us this high rating. We will always work harder and do whatever possible to maintain and exceed your expectations because that is what they deserve. Looking forward to welcoming you again at the Hilton Alexandria Green Plaza. With my kindest regards Aya HelmyQuality Control Manager

10/10 Excellent

Yasser

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
I liked the place, on top of a shopping mall, and a food court
Stayed 2 nights in Sep 2022
Response from Aya Helmy on Oct 10, 2022
Dear Mr. Yasser,Thank you so much for posting your nice comments on Hotels.com. We are very delighted you have enjoyed your stay with us and honored that you have given us this high rating. We will always work harder and do whatever possible to maintain and exceed your expectations because that is what they deserve. Looking forward to welcoming you again at the Hilton Alexandria Green Plaza. With my kindest regards Aya HelmyQuality Control Manager

2/10 Terrible

Jennifer

Stayed 1 night in Sep 2022
Response from Aya Helmy on Sep 25, 2022
Dear Ms. Jennifer,Thank you very much for choosing to book your stay at Hilton Alexandria Green Plaza and for taking the time to share with us your review on Hotels.com.We greatly appreciate every feedback from our guests as we constantly strive to achieve the highest quality standards. However, based on your relatively low rating, I am concerned to find you not satisfied. Appreciate to send me the details of your dissatisfaction to take if further with the concerned departments. Please accept our sincere apologies for any inconvenience and for failing to meet your expectations. As we place great value on your continued relationship with Hilton and regret the dissatisfaction of a valued guest like your good self, we are looking forward to welcoming you once again at Hilton Alexandria Green Plaza.Kindest regards,Aya HelmyQuality Control Manager

4/10 Poor

Philip

Liked: Cleanliness, amenities
Disliked: Staff & service
The hotel was beautiful, but the staff told me at first i didnt have a reservation- yhen when i arrived they tolf me I didnt pay but had to pay them again. Whe i produced my confirmation email they said they needed to double check and then finally said it was ok. The staff the next day allowed a very late checkout, but i feel the feeling of being scammed left a bitter taste in my mouth.
Stayed 2 nights in Jul 2022
Response from Aya Helmy on Jul 16, 2022
Dear Mr. Philip, Thank you very much for choosing to stay at Hilton Alexandria Green Plaza and for taking the time to share with us this constructive review on Expedia. We greatly appreciate every feedback from our guests as we constantly strive to achieve the highest quality standards. However, based on your relatively low rating and problems mentioned here, I am concerned to find you not satisfied. Accordingly please accept our sincere apologies for any inconvenience and for failing to meet your expectations. Please rest assured that your feedback has been communicated to concerned department heads for necessary action, where applicable. As we place great value on your continued relationship with Hilton and regret the dissatisfaction of a valued guest like your good self, we are looking forward to welcoming you once again at Hilton Alexandria Green Plaza. Kindest regards, Aya Helmy Quality Control Manager

8/10 Good

richard

Liked: Staff & service, room comfort
Stayed 2 nights in Jul 2022
Response from Aya Helmy on Jul 16, 2022
Dear Mr. Richard, Thank you very much for your comments on Hotels.com. We are very delighted you have enjoyed your stay with us. Our valued guests are our main interest and their satisfaction is our ultimate aim, we will always work harder and do whatever possible to maintain and exceed their expectations because that is what you deserve. We are looking forward to welcoming and serving you again, and keeping fulfilling your wishes. Thank you again. With my kindest regards, Aya Helmy Quality Control Manager

8/10 Good

Rashed, Doha

Traveled with family
Liked: Cleanliness, amenities
Oooo
Stayed 4 nights in Jun 2022
Response from Aya Helmy on Jul 16, 2022
Dear Mr. Rashed, Thank you very much for your comments on Expedia. We are very delighted you have enjoyed your stay with us. Our valued guests are our main interest and their satisfaction is our ultimate aim, we will always work harder and do whatever possible to maintain and exceed their expectations because that is what you deserve. We are looking forward to welcoming and serving you again, and keeping fulfilling your wishes. Thank you again. With my kindest regards, Aya Helmy Quality Control Manager

10/10 Excellent

Mohamed

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff
Stayed 3 nights in Jun 2022
Response from Aya Helmy on Jun 13, 2022
Dear Mr. Mohamed, Thank you so much for posting your nice comments on Expedia. We are very delighted you have enjoyed your stay with us and honored that you have given us this high rating. We will always work harder and do whatever possible to maintain and exceed your expectations because that is what they deserve. Looking forward to welcoming you again at the Hilton Alexandria Green Plaza. With my kindest regards Aya Helmy Quality Control Manager

10/10 Excellent

Rami

Liked: Cleanliness, staff & service, property conditions & facilities
Great hotel, classy area , nice property, staff were amazing and always there to help from cleaning staff to reception to security to guys around the pool! I enjoyed my time there and will definitely consider this hotel for my future stays in Alexandria
Stayed 3 nights in May 2022
Response from Aya Helmy on Jun 13, 2022
Dear Mr. Rami, Thank you so much for posting your nice comments on Expedia. We are very delighted you have enjoyed your stay with us and honored that you have given us this high rating. We will always work harder and do whatever possible to maintain and exceed your expectations because that is what they deserve. Looking forward to welcoming you again at the Hilton Alexandria Green Plaza. With my kindest regards Aya Helmy Quality Control Manager

6/10 Okay

Raphael Nhlanhla

Liked: Cleanliness, property conditions & facilities, room comfort
Average
The hotel is good and staff is very courteous. I was disappointed with the breakfast offerings. It’s no where near the Hilton hotels standard. Just different types of breads and cheese.
Stayed 2 nights in Apr 2022
Response from Aya Helmy on Apr 27, 2022
Dear Mr. Raphael, Thank you very much for your comments on Hotels.com. We are very delighted you have enjoyed your stay with us and sorry for any inconvenience caused or for not meeting your expectations. We will work on the remarks you mentioned to assure the best service standards that our guests well deserve. We are looking forward to welcoming and serving you again, and keeping fulfilling your wishes. Kind regards Aya Helmy Quality Control Manager

10/10 Excellent

Emma

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Mar 2022
Response from Aya Helmy on Mar 27, 2022
Dear Ms. Emma, Thank you so much for posting your nice comments on Hotels.com. We are very delighted you have enjoyed your stay with us and honored that you have given us this high rating. We will always work harder and do whatever possible to maintain and exceed your expectations because that is what they deserve. Looking forward to welcoming you again at the Hilton Alexandria Green Plaza. With my kindest regards Aya Helmy Quality Control Manager

10/10 Excellent

Hala

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Had a great time.
The hotel is clean nice service. Many restaurants. The room was very clean and the bed was comfortable. The mall is below the hotel with lots of shops a movie theater and restaurants including Pizza Hut KFC and Starbuck. The hotel is located in the center of Alexandria. The room also had a good size fridge. I had 2 rooms. My family loved it.
Stayed 4 nights in Feb 2022
Response from Aya Helmy on Feb 24, 2022
Dear Ms. Hala, Thank you so much for posting your nice comments on Hotels.com. We are very delighted you have enjoyed your stay with us and honored that you have given us this high rating. We will always work harder and do whatever possible to maintain and exceed your expectations because that is what they deserve. Looking forward to welcoming you again at the Hilton Alexandria Green Plaza. With my kindest regards Aya Helmy Quality Control Manager

6/10 Okay

Catherine

Stayed 2 nights in Jan 2022
Response from Aya Helmy on Jan 24, 2022
Dear Ms. Catherine, Thank you very much for your comments on Hotels.com. We are very delighted you have enjoyed your stay with us and sorry for any inconvenience caused or for not meeting your expectations. We will work on the remarks you mentioned to assure the best service standards that our guests well deserve. We are looking forward to welcoming and serving you again, and keeping fulfilling your wishes. Kind regards Aya Helmy Quality Control Manager

8/10 Good

Verified traveler

Liked: Cleanliness, room comfort
Convenient, Clean hotel with Good service
We had a 2 night stay at the plaza. It was a pleasant experience. Even though the concierge and front desk staff couldn’t answer all of our questions, they did try. The facilities themselves are nice. Only two things to note- 1) as we had requested a non-smoking room we had quite a hike to our room (in a wing of the hotel and sort of in a basement-like area), 2) our shower door leaked water really bad since it had been improperly sealed. Other than those 2 things everything was on par with our expectations. The location is great-very conveniently located in the Green Plaza with lots of restaurants, coffee, and shopping just a stones throw away.
Stayed 2 nights in Dec 2021
Response from Aya Helmy on Jan 23, 2022
Dear Valuable Guest, Thank you very much for your comments on Hotels.com. We are very delighted you have enjoyed your stay with us and sorry for any inconvenience caused or for not meeting your expectations. We will work on the remarks you mentioned to assure the best service standards that our guests well deserve. We are looking forward to welcoming and serving you again, and keeping fulfilling your wishes. Kind regards Aya Helmy Quality Control Manager

6/10 Okay

Ravi

Business traveler
Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 3 nights in Dec 2021
Response from Aya Helmy on Dec 28, 2021
Dear Mr. Ravi, Thank you very much for your comments on Hotels.com. We are very delighted you have enjoyed your stay with us and sorry for any inconvenience caused or for not meeting your expectations. We are looking forward to welcoming and serving you again, and keeping fulfilling your wishes. Kind regards Aya Helmy Quality Control Manager

10/10 Excellent

Bassam, Concord

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good location, good price and great staff
Stayed 2 nights in Nov 2021
Response from Aya Helmy on Nov 9, 2021
Dear Mr. Bassam, Thank you indeed for your nice comments on Travelocity and for your time posting them, we are very happy you have enjoyed your stay with us and we are honored that you have given us the high rating. Waiting for you to visit us again, soon we hope. With my kindest regards Aya Helmy Quality Control Manager

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely stay.
Stayed at this hotel for 2 nights as a couple. The hotel was excellent. Staff were extremely professional and friendly. Printed out our boarding passes without any hitches. It has the advantage of being attached to the shopping mall which has excellent shops. Lovely pool and spa area as well. We would definitly stay here again
Stayed 2 nights in Nov 2021
Response from Aya Helmy on Nov 9, 2021
Dear Valuable Guest, Thank you indeed for your nice comments on Hotels.com and for your time posting them, we are very happy you have enjoyed your stay with us and we are honored that you have given us the high rating. Waiting for you to visit us again, soon we hope. With my kindest regards Aya Helmy Quality Control Manager

8/10 Good

Anas

Traveled with group, Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It is good to stay if going for business
Stayed 4 nights in Oct 2021
Response from Aya Helmy on Nov 9, 2021
Dear Mr. Anas, Thank you very much for your comments on Expedia. We are very delighted you have enjoyed your stay with us. Our valued guests are our main interest and their satisfaction is our ultimate aim, we will always work harder and do whatever possible to maintain and exceed their expectations because that is what you deserve. We are looking forward to welcoming and serving you again, and keeping fulfilling your wishes. Thank you again. With my kindest regards, Aya Helmy Quality Control Manager

2/10 Terrible

Amal

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 10 nights in Sep 2021

4/10 Poor

Abdulaziz

Business traveler
Disliked: Staff & service, amenities, property conditions & facilities
Old furniture. Old facilities. No lobby. Door knocking for tips everyday. Uber hard to come to the gate you should walk to the main Street. Non- friendly staff.
Stayed 6 nights in Sep 2021
Response from Ahmed Salama on Sep 29, 2021
Dear Mr. Abdulaziz, Thank you very much for choosing to stay at Hilton Alexandria Green Plaza and for taking the time to share with us this constructive review on Expedia. We greatly appreciate every feedback from our guests as we constantly strive to achieve the highest quality standards. However, based on your relatively low rating and problems mentioned here, I am concerned to find you not satisfied. Accordingly please accept our sincere apologies for any inconvenience and for failing to meet your expectations. Please rest assured that your feedback has been communicated to concerned department heads for necessary action, where applicable. As we place great value on your continued relationship with Hilton and regret the dissatisfaction of a valued guest like your good self, we are looking forward to welcoming you once again at Hilton Alexandria Green Plaza. Kindest regards, Ahmed Salama Cluster General Manager

10/10 Excellent

Sammy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Everything was excellent except location
Stayed 2 nights in Sep 2021
Response from Ahmed Salama on Sep 29, 2021
Dear Mr. Sammy, Thank you indeed for your nice comments on Hotels.com and for your time posting them, we are very happy you have enjoyed your stay with us and we are honored that you have given us this high rating. Waiting for you to visit us again, soon we hope. With my kindest regards Ahmed Salama Cluster General Manager

4/10 Poor

khaled

Traveled with group
Disliked: Property conditions & facilities
Stayed 2 nights in Sep 2021
Response from Ahmed Salama on Sep 20, 2021
Dear Mr. Khaled, Thank you very much for choosing to stay at Hilton Alexandria Green Plaza and for taking the time to share with us this constructive review on Hotels.com. We greatly appreciate every feedback from our guests as we constantly strive to achieve the highest quality standards. However, based on your relatively low rating, I am concerned to find you not satisfied. Accordingly please accept our sincere apologies for any inconvenience and for failing to meet your expectations. Please rest assured that your feedback has been communicated to concerned department heads for necessary action, where applicable. As we place great value on your continued relationship with Hilton and regret the dissatisfaction of a valued guest like your good self, we are looking forward to welcoming you once again at Hilton Alexandria Green Plaza. Kindest regards, Ahmed Salama Cluster General Manager

10/10 Excellent

Joseph

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Every thing was clean & save
Stayed 1 night in Aug 2021
Response from Ahmed Salama on Sep 20, 2021
Dear Mr. Joseph, Thank you so much for posting your nice comments on Expedia. We are very delighted you have enjoyed your stay with us and honored that you have given us the 5* rating. We will always work harder and do whatever possible to maintain and exceed your expectations because that is what they deserve. Looking forward to welcoming you again at the Hilton Alexandria Green Plaza. With my kindest regards Ahmed Salama Cluster General Manager

8/10 Good

Labnan

Traveled with family
Liked: Staff & service, property conditions & facilities, room comfort
Great hotel
Very good but room was humid smelling
Stayed 2 nights in Jul 2021
Response from Ahmed Salama on Aug 10, 2021
Dear Valuable Guest, Thank you very much for your comments on Hotels.com. We are very delighted you have enjoyed your stay with us. Our valued guests are our main interest and their satisfaction is our ultimate aim, we will always work harder and do whatever possible to maintain and exceed their expectations because that is what you deserve. We are looking forward to welcoming and serving you again, and keeping fulfilling your wishes. Thank you again. With my kindest regards, Ahmed Salama Cluster General Manager

10/10 Excellent

Donna Marie

Traveled with group, Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2021
Response from Ahmed Salama on Sep 20, 2021
Dear Ms. Marie, Thank you so much for posting your nice comments on Hotels.com. We are very delighted you have enjoyed your stay with us and honored that you have given us this high rating. We will always work harder and do whatever possible to maintain and exceed your expectations because that is what they deserve. Looking forward to welcoming you again at the Hilton Alexandria Green Plaza. With my kindest regards Ahmed Salama Cluster General Manager

10/10 Excellent

Verified traveler

Business traveler, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
it was a very nice service at all
Stayed 2 nights in Jul 2021
Response from Aya Helmy on Jul 24, 2021
Dear Valuable Guest, Thank you so much for posting your nice comments on Expedia. We are very delighted you have enjoyed your stay with us and honored that you have given us the 5* rating. We will always work harder and do whatever possible to maintain and exceed your expectations because that is what they deserve. Looking forward to welcoming you again at the Hilton Alexandria Green Plaza. With my kindest regards Ahmed Salama Cluster General Manager

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very friendly staff , very clean rooms , easy check in and out. Lovely breakfast and great gym and pool.
Stayed 4 nights in Jul 2021
Response from Ahmed Salama on Jul 8, 2021
Dear Valuable Guest, Thank you indeed for your nice comments on Expedia and for your time posting them, we are very happy you have enjoyed your stay with us and we are honored that you have given us the 5* rating. Waiting for you to visit us again, soon we hope. With my kindest regards Ahmed Salama Cluster General Manager

10/10 Excellent

Mohammad

Business traveler
Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2021
Response from Ahmed Salama on Jul 4, 2021
Dear Mr. Mohammad, Thank you indeed for your excellent rating and for your time. We are very happy you have enjoyed your stay with us and we are honored that you have given this high rating. Waiting for you to visit us again, soon we hope. With my kindest regards Ahmed Salama Cluster General Manager

10/10 Excellent

Verified traveler

Business traveler, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
room was a very good
Stayed 1 night in Jun 2021
Response from Ahmed Salama on Jul 3, 2021
Dear Our Valuable Guest, We are truly heartened to receive your generous review of Hilton Alexandria Green Plaza. Thank you for letting us know how much you enjoyed it, we are especially pleased that you felt well-looked after. We look forward to having you with us again in the near future. Best regards Ahmed Salama Cluster General Manager

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Compared with some other hotels with higher price I believe it's one of the best hotel I have visited at Alexandria
Stayed 1 night in Jun 2021
Response from Ahmed Salama on Jun 28, 2021
Dear Valuable Guest, Thank you so much for posting your nice comments on Orbitz. We are very delighted you have enjoyed your stay with us and honored that you have given us the 5* rating. We will always work harder and do whatever possible to maintain and exceed your expectations because that is what they deserve. Looking forward to welcoming you again at the Hilton Alexandria Green Plaza. With my kindest regards Ahmed Salama Cluster General Manager