Ratings based on 40 Verified Reviews

They paid and stayed. We double-checked.
3.5 out of 5
82% of guests recommend
3.9 Room cleanliness
3.5 Service & staff
3.4 Room comfort
3.4 Hotel condition
They paid and stayed.
We double-checked.
2 out of 5
by A verified traveler

NO Facilities at all! reception not "helping"

Posted Mar 8, 2015
Pros: the people who are cleaning the rooms and carrying bags
Cons: Facilities and training for the reception.
Rooms very small no GYM no pool no beach access all hotels over the world can give you late check out @3 but they refused to extend more than 1:00
Comment from Hotel Management
Mar 13, 2015 by Mohamed Elian - Hotel's General Manager, Hotel Management
Dear our valuable guest, Thank you for taking the time to tell us about your experience at the Mercure Alexandria Romance. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely,
3 out of 5
Recommended
for Students
by A verified travelerfrom London

Nice hotel with plenty of choice for breakfast

Posted Dec 24, 2014
Pros: views on the beach and breakfast
Cons: better communication and door guards to stop asking guest room numbers so often. Check in time is enough for introduction
Location: Beach and nice walk environment along splanade
Communication problems happens all the time - You would expect waiters and house keepers speak fair English....but they cant
Comment from Hotel Management
Jan 1, 2015 by Mohamed ELIAN, Hotel Management
Dear valuable guest, We very much appreciate your comments regarding your stay at the Mercure Alexandria Romance. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,
3 out of 5
Recommended
for Business Travelers
by Janusfrom København

Ok hotel

Posted Dec 20, 2014 on Hotels.com
Jeg boede på hotellet i 3 dage og var generelt godt tilfreds selvom maden er langtfra perfekt.
Comment from Hotel Management
Mar 7, 2015 by Mohamed ELIAN, Hotel Management
Dear valuable guest, We very much appreciate your comments regarding your stay at the Mercure Alexandria Romance. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,
5 out of 5
Recommended
for Everyone
by A verified travelerfrom New York, NY

Wonderful hotel and staff!

Posted Dec 14, 2014
Pros: My comments about the hotel are stated above, in the "Write about your experience" box.
Cons: Wireless internet in the rooms would be helpful.
I picked this hotel through Expedia, simply based on the reviews. I was extremely happy with my choice! The hotel is a beautiful property, the rooms are plush, comfortable, beautifully decorated, spotless, and have all of the amenities. There was even a complimentary plate of fresh fruit and two bottles of water, which was a very nice touch. The staff was super, especially Ahmed and Aya at the front desk. The restaurant was delightful and the staff was very accomodating. The fact that the restaurant is open 24 hours is wonderful. Everyone, from housekeeping to the security staff, was top-notch. And, the front desk was always there to answer questions and to give advice. The price was quite reasonable, which was as added bonus. I highly recommend this hotel!
Comment from Hotel Management
Jan 1, 2015 by Mohamed ELIAN, Hotel Management
Dear valuable guest, We very much appreciate your comments regarding your stay at the Mercure Alexandria Romance. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,
3 out of 5
Recommended
for Personal Event
by A verified traveler

deception

Posted Oct 21, 2014 on Hotels.com
deception absolue ... y a pas de services à l'hotel, pas de gym ni de piscine pour un Mercure ... nouriture pourri, pas tres sympa à la reception Pour un Mercure, c'est de la honte
Comment from Hotel Management
Jan 3, 2015 by Mohamed ELIAN, Hotel Management
Madame/Monsieur, Nous vous remercions d'avoir pris le temps de nous écrire à la suite de votre séjour à Mercure Alexandria Romance. Nous sommes désolés que le service et la prestation n'aient pas été à la hauteur de vos attentes, et nous vous prions d'accepter nos plus sincères excuses. Les hôtels Mercure sont désireux de vous offrir la meilleure qualité de service pour vos séjours ; par conséquent, votre avis est très précieux. Soyez assuré(e) que les mesures nécessaires seront mises en œuvre afin d’améliorer la qualité des prestations évoquée. De nouveau, nous vous remercions pour vos commentaires et espérons regagner votre confiance lors d'un prochain séjour. Dans l'attente de vous accueillir prochainement, nous vous prions de croire, Madame/Monsieur, en l’expression de nos sentiments les meilleurs. Général Directeur de l'Hôtel
4 out of 5
Recommended
for Everyone
by A verified traveler

gut

Posted Aug 25, 2014
Service ist gut in Restaurant beim frühstuck schlecht essen schmeckt nicht und sehr schlecht Service wenn mochte was bringen finde mein essen nicht meisten kein Wasser oder Tassen und Servietten und so weiter
Comment from Hotel Management
Oct 30, 2014 by Mohamed ELIAN, Hotel Management
Sehr geehrter Herr / Sehr geehrte Frau, wir danken Ihnen vielmals, dass Sie sich nach Ihrem Aufenthalt im Mercure Alexandria Romance die Zeit genommen haben, uns zu schreiben, und bedauern zutiefst, dass die erbrachten Serviceleistungen Ihren Erwartungen nicht entsprochen haben. Für die entstandenen Unannehmlichkeiten bitten wir Sie vielmals um Entschuldigung. Die Hotels der Marke Mercure setzen alles daran, um Ihnen bei jedem Ihrer Aufenthalte eine optimale Servicequalität anzubieten. Ihre Meinung ist für uns daher von größtem Interesse. Darüber hinaus dürfen wir Ihnen versichern, dass die notwendigen Maßnahmen ergriffen werden, um die Qualität der benannten Serviceleistungen nachhaltig zu verbessern. Haben Sie nochmals vielen Dank für Ihre Anmerkungen. Wir hoffen, Ihr Vertrauen bei einer Ihrer nächsten Übernachtungen wieder zu gewinnen, und würden uns freuen, Sie schon bald wieder bei uns begrüßen zu dürfen. Mit herzlichen Grüßen Des Hotel General Manager
3 out of 5
by A verified travelerfrom Memphis, TN

Nice location

Posted Aug 3, 2014
Pros: Location
Cons: Staff should not allow people to smoke in the lobby. The hotel can provide a Wi FI service in the rooms.
Location: Excellent location
The hotel is on the beach in a central location in Alexandria. The price was moderate. Breakfast was included and it was very good. The rooms were very small. Bathroom was tiny. There was internet service in the room but only if I can use Ethernet connection. My Apple computer did not have a plug for it. The street below was extremely noisy at night. Many people were smoking in the lobby even though it is forbidden!
Comment from Hotel Management
Oct 30, 2014 by Mohamed ELIAN, Hotel Management
Dear our valuable guest, We very much appreciate your comments regarding your stay at the Mercure Alexandria Romance. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Hotel's General Manager
4 out of 5
Recommended
by Mohamed Naseem

Posted Aug 1, 2014 on Hotels.com
Comment from Hotel Management
Jan 3, 2015 by Mohamed ELIAN, Hotel Management
Dear our valuable guest, We very much appreciate your review for the Mercure Alexandria Romance. It is always a pleasure to receive positive feedback. Thank you for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Hotel's General Manager
3 out of 5
Recommended
for Everyone
by A verified travelerfrom Limoges

Hôtel sympa en général personnel moitié moitié

Posted Jul 29, 2014
Pros: La vue des chambres, le confort du lit et la gratuité du wifi
Location: situé au Centre de la ville, les plages sont facilement accessibles
Voyage bien organisé mais trop court séjour Une belle ville à visiter et a découvrir la bonté et l'accueil du peuple egyptien A refaire bientôt
Comment from Hotel Management
Oct 30, 2014 by Mohamed ELIAN, Hotel Management
Madame, Nous vous remercions pour vos commentaires suite à votre séjour à Mercure Alexandria Romance. C’est avec grand plaisir que nous recevons vos compliments. Aussi, nous ne manquerons pas de partager vos appréciations avec toute notre équipe. Votre satisfaction est la plus belle récompense pour notre personnel qui travaille jour après jour pour vous offrir un service irréprochable. Dans l’attente de vous accueillir de nouveau, nous vous prions de croire, Madame, en l’expression de nos sentiments les meilleurs. Général Directeur De L'Hôtel
2 out of 5
by A verified travelerfrom Cairo, Egypt

Disappointing !!

Posted Jul 27, 2014
Pros: Sea view from the clean left side of the window.
Cons: Room needs huge improvement.
Location: nothing about the location , no swimming pool, no private beach.
I booked the worst room in my life, my room was 1006 in the 10th floor. I used to check the window glass cleanliness.. the left side was clean, the right one never cleaned before !!! Room .... very small !!! Toilet and bathroom .... water drops came from the light spot top of the sink. the best thing in the room was the LG TV. the most funny thing is " inside the elevator there is a quality control number 2424, you can call and report any issue related to the hotel and service quality" .... Mr. Quality control please go and check your hotel rooms quality !!!
Comment from Hotel Management
Oct 30, 2014 by Mohamed ELIAN, Hotel Management
Dear our valuable guest, Thank you for taking the time to tell us about your experience at the Mercure Alexandria Romance. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Hotel's General Manager