Family Room, Sea View (Superior) | Minibar, in-room safe, blackout drapes, free WiFi

Reviews of Pestana Blue Alvor Beach - All Inclusive Hotel

4 out of 5
Pestana Blue Alvor Beach - All Inclusive Hotel
Praia Dos Tres Irmaos, Alvor, Portimão

Reviews

7.8

Good

Rating 10 - Excellent. 33 out of 100 reviews" "
Rating 8 - Good. 36 out of 100 reviews" "
Rating 6 - Okay. 20 out of 100 reviews" "
Rating 4 - Poor. 7 out of 100 reviews" "
Rating 2 - Terrible. 4 out of 100 reviews" "

8.4/10

Cleanliness

8.2/10

Staff & service

7.4/10

Amenities

7.2/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

10/10 Excellent

Prity

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I loved my stay here the staff were really lovely and friendly. My 6 Year old son thinks the Luigi Resturant should be called Mario’s :)
Stayed 3 nights in Oct 2023

10/10 Excellent

Suneer

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 6 nights in Jul 2023

2/10 Terrible

Brittany

Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Worst hotel I’ve ever stayed at— they charge you 8 Euros to call the front desk. Lack of properly functioning elevators is a safety hazard. At least 1-2 isn’t working at a time and people had to wait for a while. Facilities generally feel outdated with no upkeep, and food is terrible (also not included , despite the hotel advertising in the all inclusive deal it wasn’t available on Expedia). I would not be surprised if this building failed several inspections. Staff was incredibly nice all things considered and location is close to tennis courts and beach. Otherwise, stay somewhere else until they renovate.
Stayed 5 nights in Aug 2022

10/10 Excellent

Mylo

Stayed 10 nights in Jul 2022

6/10 Okay

Zach

Liked: Cleanliness, property conditions & facilities, room comfort
Not worth what i paid
I was happy with my room and space also food was very good! But it took 3 day of asking for them to come and fix my shower and also the to didn’t work!
Stayed 7 nights in Jul 2022

10/10 Excellent

Sara

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2022

10/10 Excellent

Lyla

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Would come again!
Good place! Slightly outdated but pretty good and clean! Elevators take forever is pretty much my only complaint! Good service
Stayed 4 nights in Jul 2022

10/10 Excellent

Shila

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel was great. I had a great view of the beach
Stayed 3 nights in Jul 2022

4/10 Poor

Edson

Liked: Cleanliness, staff & service, amenities
Disliked: Property conditions & facilities
The room was very noisy. Every day at 6am a loud and noisy engine woke me up. I could not sleep during my holiday as much as I want.
Stayed 4 nights in Jun 2022

10/10 Excellent

Paulo

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice hotel
Stayed 2 nights in Jun 2022

2/10 Terrible

Mark

Stayed 1 night in Jun 2022

10/10 Excellent

Paul

Stayed 2 nights in Jun 2022

10/10 Excellent

Thomas

Liked: Staff & service, room comfort
Disliked: Cleanliness
Great Holiday
This hotel has some great features. Rooms are carpeted so moving chairs doesn't wake everyone up. The restaurant has lots of very good food and if you are intolerant to gluten or milk, staff will provide an alternative. If on an anniversary. Bucks fizz, beer and wine available at breakfast. Tea and coffee 24 hours a day. The really bad bit. The main toilets are by the restaurant and to be blunt Stink. There are no proper adequate extract systems in place and the waste plumbing leaks. The second less important fault is all pool sunbeds are curved, you can't lie face down. However, there is a fantastic beach four hundred yards away. I'll be coming back, out of season. Great hotel for the most part
Stayed 8 nights in Oct 2019
Response from Guest Service Manager on Oct 10, 2019
Dear Mr. Thomas, We appreciate your comments regarding your stay at Pestana Delfim Hotel. It is always a pleasure to receive positive feedback. Looking forward to welcome you in Pestana Delfim again, in a near future. Kindest Regards, Guest Service Manager Verónica André

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service
Although the resort was outdated, it was comfortable. We appreciated the all-inclusive meals for the teenagers.
Stayed 2 nights in Aug 2019
Response from Guest Service Manager on Oct 10, 2019
Dear guest, Thank you for your nice review, It was a pleasure to have you as our guest and we will be delighted if you return. Kindest regards, Guest Service Manager Verónica André

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 5 nights in Aug 2019
Response from Guest Service Manager on Oct 10, 2019
Thank you very much

8/10 Good

Verified traveler

Liked: Staff & service, amenities, property conditions & facilities
Stayed 5 nights in Aug 2019
Response from Guest Service Manager on Oct 10, 2019
Thank you very much

6/10 Okay

Andrew, london

Traveled with partner
Liked: Staff & service, amenities, property conditions & facilities
food and staff great , Room dated sewage smell did change room eventually, Sea view only achieved due to height of building maybe should have been mentioned at booking.
Stayed 7 nights in Jul 2019
Response from Pedro Marques on Jul 16, 2019
Dear Mr. Andrew, Thank you for taking the time to post a review regarding your recent stay at Pestana Delfim Hotel. Thank you for your comments . We will look forward to have the opportunity to welcome you back to our Hotel. Kind Regards, Pedro Marques

10/10 Excellent

Kim, Middleton on sea ,W,Sussex

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel ,near beach
Stayed for a week mid October, so not too busy at the hotel , the room was large ,clean and with great views of the sea and over Alvor . Bathroom was clean ,restocked regularly and the shower was powerful ,and hot . The hotel restaurant and bar area were well presented, the food and drink varied and plentiful . The pool was beautiful , a little fresh but not too cold . plenty of sun beds around the pool and ample gardens to spread out . We stayed on the 14th floor but the lifts worked well . Reception was helpful with information taxi info and bus timetable,for trips further away . I would definitely come back , everything worked as it should , free WiFi available in all areas , tvs great size and channel choices. Fridge and free safe in rooms .
Stayed 7 nights in Oct 2018
Response from Hotel Manager on Oct 24, 2018
Dear Kim, Thank you very much for your review. It is really important for us to have your positive feedback. For you to rest this is the best time of the year. We hope to see you soon again! Best Regards, Pedro Marques

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good food good staff goo location. will book again
Stayed 7 nights in Jun 2018
Response from Manager on Nov 30, 2018
Hello Dear guest. Thank you for your review.

10/10 Excellent

Nancy, Connecticut

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel close to beach
Staff was friendly, cheerful, helpful, great service. Hotel location is right near an amazing beach and great boardwalk to walk on. Surrounding towns were nearby. We did not rent a car, had no need. We either walked to town or took a taxi. Food choices for the buffet were varied daily, always something great to eat. There was fish and chicken choices daily, as well as fruit, and great desserts.
Stayed 6 nights in Apr 2018
Response from Hotel Manager on Nov 28, 2018
Dear Nancy, Thank you for your review and I am sorry for the delay on answer you. It is always a pleasure to read reviews like this one. We hope to see you in 2019. Pedro Marques

8/10 Good

lovetottravel, new york

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean and friendly staff
Few minutes walk from a beach nestled in between rock formations on the left towards the end of the beach there is a small restaurant called Canico that offers beautiful views from the beach
Beach
Canico restaurant
Beach
Views from restaurant
Stayed 2 nights in Sep 2017
Response from Hotel Manager on Nov 28, 2018
Dear Guest, Thank you for yout review. I am sorry for this delay on answer but we had a few issues by entering the page. We hope to see you soon. Pedro Marques

4/10 Poor

Irene

Disliked: Staff & service, property conditions & facilities
Food Cold and Tasteless
Complained to managment but was told to complain to our travel company! Then after putting a bad review on trip advisor yhe management contacted us to apoligise - a bit late when they spoke to us whilst we were checking out - cocktails are pre made and are in big plastib bottles ans they dont have cider
Response from PM on Aug 8, 2017
Dear Mrs. Irene, Thank you for your review. We regret that we didn’t fulfill your expectations. It was a pleasure to have you as our guest. KInd regards Pedro Marques - Hotel Supervisor

6/10 Okay

Alison, England kent

Liked: Cleanliness, staff & service, room comfort
Great location for stunning beach
This is our second visit. Lovely 15min walk along the beach broadwalk to Alvor. Best location for stunning hidden beaches amongst the rocky coves. Hotel staff friendly especially the bar staff. Great variety of food. Gained a notch on my belt! Red wine not good though. Only fault is the hotel is quite dated could do with modification.
5min from hotel
Response from CS on Oct 20, 2016
Dear Mrs. " Alison", Thank you very much for sharing your feedback regarding your recent stay at the Pestana Delfim.. We are delighted to hear you had a great time with us and enjoyed our beach location. We are glad you enjoyed the quality of service we provide. We are looking forward to welcoming you back very soon during your next visit. Com os melhores cumprimentos Carlos Santos Gestor de Unidade

10/10 Excellent

gh, london

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Response from CS on Nov 28, 2017
Dear Mr"gh", We are pleased to hear that you have enjoyed your stay with us. We do take guest feedback very seriously as we are always looking for ways to improve upon guest experiences. I will certainly share your feedback with the relevant heads of department to ensure maintain the highest standards of service are maintained at all times. Your positive comments about us have been really appreciated and we sincerely hope that your travelling plans bring you back to Algarve and to the Pestana Delfim Hotel, so we can have the pleasure of hosting you again. Kind regards, Carlos Santos Unit Manager

10/10 Excellent

Kaz, England

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fabulous!
Two minute walk to the beach which is superb and very beautiful. Pool great, hotel very clean. Food choices excellent, something for everyone and not just chips for children!!!! Family friendly, lovely area, go out and about, cheap for taxi or free shuttle bus, beautiful country.
Response from Santos on Aug 11, 2016
Dear Mr. Kaz, Thank you for taking the time to post such a fantastic review regarding your recent stay at Pestana Delfim Hotel. We were delighted to learn you had a very enjoyable time with us! Thank you for your very kind comments. We will look forward to have the opportunity to welcome you back to our Hotel. Kind Regards, Carlos Santos Unit Manager

6/10 Okay

Verified traveler

Disliked: Property conditions & facilities, room comfort
nice hotel close to the beach and local town Alvor
Hotel Delfim is well situated for the beach and within 20mins walking distance of Alvor. Staff are friendly and efficient and Hotel meals were adequate. Some Bar staff were a little crazy but they kept the drinks flowing. On the downside the Hotel really needs a complete refurbishment, as the interior and rooms definitely look dated. Room and pool towels were close to threadbare and surely need replacing soon. Perhaps the Pestana Group could invest a little money in this hotel - it appears to have been ignored over recent years.
Response from CS on Jul 19, 2016
Dear guest, Thank you for your nice and honest review. We will work in your opinions, they are very valuable for management to understand and measure customer’s satisfaction. It was a pleasure to have you as our guest and we hope to have an opportunity in the future to welcome you again in our unit. Kind regards Carlos Santos – Unit Manager

6/10 Okay

Loveholidays, Manchester UK

Liked: Staff & service
Good location is the only major plus.
This was exactly what i expected from the reviews of others but i was hoping that there has been some improvements but I think the hotel is happy to gather for a specific group of people and won't change. The building is clean but dated, multiple parts have out of order signs on and it has definitely gone past its pride. On the plus side you are close to a lovely beach, 15 minute walk to Alvor harbour and about 15 min drive from the Alto golf course. So who is the hotel catering for- if you are a plane Jane love drinking free booze al day , then have a selection of fairly bland food, simple entertainment and play a few rounds of golf this is the place for you. It will also suite a family who just want to let the kids run wild and drink as much fizzy drinks and food as possible it will work. There are quite a few selections of food but is doesn't represent Portugal at all. Food is bland and by day 2 you realise that even if things look different they still taste the same. But it is a no hassle break so doesn't need to make many decisions and we will go back to the area but the hotel doesn't do anything to encourage you to return as everything is so average that it makes you think may be going somewhere else will be better the next time.
Response from RS on Oct 3, 2015
Dear Guest, Thank you for taking the time to share with us your comments.It is indeed disappointing that your stay with us has not been outstanding. We apologize for the dissatisfaction you have experienced.We aim to improve and we look forward to serving you better in the future. R S- Manager

8/10 Good

Adam, Leigh On-Sea

A pretty nice hotel with some good and bad points!
The hotel has a lovely large swimming pool, along with a smaller one for kids. There never seemed to be any difficulty acquiring a sun bed, despite being fully booked throughout my stay. The close location to the beach is also ideal, with a direct pathway leading from the hotel grounds. The general decor and furniture is looking a bit tired now, and in need of a refresh. The rooms have a wonderful big balcony, with most facing the sea. These are very dated though and require some serious modernisation, in order to retain a 4 star standard. The variety of food was always very good, offering at least 5 or 6 different meat and fish dishes. The self-service bar in the middle of the pool was great; or simply asking a member of staff for drink was fairly straight forward. The all inclusive package worked out very well, especially when kids are involved. It also makes life easy having set time frames when to go to the restaurant and everything is just spread out for you! :-). The kids club kept the little one busy, while the evening entertainment kept things quite lively. There is a games room that offered a bit of fun, along with a couple of pool tables (albeit with balls missing!).
Response from Guest Service Manager on Oct 24, 2015
Dear Guests, Thank you for taking the time to post such a fantastic review regarding your recent stay at Pestana Delfim Hotel and share it with other travelers. We were delighted to learn you had a very enjoyable time with us! Thank you for your very kind comments . We sincerely apologize that we did not meet your expectations in certain areas. We hope to have the opportunity to welcome you back to our Hotel. Kind Regards, Ricardo Santos Unit Manager

8/10 Good

ni

Liked: Cleanliness, staff & service, room comfort
Nice hotel close to beach and Alvor
Nice big pool, lots of sunbeds. Lovely beach 5 mins away.
Response from RS on Aug 24, 2015
Dear guest, We appreciate your comments regarding your stay at Pestana Delfim hotel. It is always a pleasure to receive positive feedback. Looking forward to welcome you in Pestana Delfim, again, in a near future. Kindest Regards, Ricardo Santos-Unit Manager

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, room comfort
Great value for money, lovely stay
The hotel is set in an ideal location, being able to walk from the gardens straight onto the beach is a big pro. The grounds are good and spacious with plenty of sunbeds and shade. Lot's of shade under the trees the salt water pool is very large. The swim up bar is not in use and the self service soft drinks station placed in bar is not very appealing. Pool towels could be better. Tennis courts are good Rooms are large with a tired decor but clean with furnished large balcony's and an impressive view (we booked seaview). Bed's are comfortable. Bathroom has a powerful shower and is large too. Housekeeping was done on a daily basis. Staff is very friendly and helpful. Food is fresh and plentiful but a bit repetitive (lot's of pork and fish no beef or seafood, starters had no variation, fresh fruit and fresh salad was good. The Italian restaurant was very disappointing. Lunch time is a bit of an ordeal! It gets too busy and the restaurant is incredibly noisy with too many poorly behaved and screaming children/toddlers which is obviously the parent's doing but unfortunately it affects the other guests including families with well behaved children! Also guests turn up in swim gear with a t-shirt or wrap on top.Afternoon snacks are plentiful and nice (salad, dressed breadrolls, cakes, icecream,,tea, coffee, espresso, etc) We had a pre dinner drink in the bar on the 2nd floor, which was pleasant and quiet. Good choice of drinks. The pool bar was good too. Dinner was good.
Response from RS on Aug 27, 2015
Dear Guest, We are pleased to hear that you have enjoyed your stay with us. Your positive comments about us have been really appreciated , we sincerely apologize that we did not meet your expectations in certain areas, we take our guests’ feedback seriously as this is the only way we can truly measure and continuously improve the service we provide to our guests. We sincerely hope that your travelling plans bring you back to Algarve and to the Pestana Delfim hotel, so we can have the pleasure of hosting you again.At the Pestana Delfim, Kindest Regards, Ricardo Santos Unit Manager

8/10 Good

Jenny Q.

Liked: Cleanliness, staff & service, room comfort
Great family all inclusive sun holiday
Really enjoyed our family stay. Good hotel, great food for an all inclusive property, enjoyable walk along the beach to village and beautiful coves if you walk to left on entrance to beach from hotel. Really efficient and helpfull staff, complimentary towels for the pool/beach and water included in all inclusive. Not the place to go if you are not keen on kids running around having fun. Mainly Potugese holiday makers during our stay. Only downside (or possibly an upside as you arent attached to devices for yourstay) is that wifi only available on first and second floors. Would certainly recommend

10/10 Excellent

Mike, Warwickshire, England

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Place to Holiday
Friendly clean hotel, fabulous views from the 15th floor room we had, lovely sea water pool, good choice of buffet food, and drinks. Short walk through the gardens to the 4kms of white sandy beach. Very helpful staff, without exception, handy location for the pretty fishing town of Alvor, and its stunning estuary.We will be revisiting !!!
Response from RS on Aug 24, 2015
Dear Guest, Thank you very much for your insight and positive feedback about our hotel. Thank you for highlighting our staff for their exceptional service. I will share your comments with the team who will be glad to hear them. Please do make the time for another visit in the not too distant future and we are all glad you enjoyed your time with us. Best regards, Ricardo Santos Unit Manager

8/10 Good

Arthur, Wirral

Liked: Cleanliness, property conditions & facilities, room comfort
Well appointed all inclusive hotel.
This hotel has excellent facilituies and is in a great location with fantastic beaches very close and excellent walking either along the beach to the west to Alvor (30 mins)and the nature reserve on the spit beyond that (plent of well maintained boardwalks) or along the clifftop paths through the woods to the east to Praia de la Rocha and Portimao beyond. There are plenty of sunbeds and, having grassed grounds beyond the pool means that it doesn't have to get as crowded. The food was of excelent quality with the only downside being the "English breakfast" type items which were well of the mark and the habit of guests "sailing under other flags'" habit of taking whole trays of meat s they were served out on the buffet. The staff did their best to keep up supplies in the face of this. Avoid the option to book to dine in the "Italian " restuarant which is included in the all inclusive price, this was disappointing (frozen pizzas etc.). The all inclusive drinks are fine "Super Bock" beer, drinkable wines and good sangria as well as the usual "OK"domestic spirits. There was a tendency to limit supply by having just one staff on each of the 2 night time bars. With one exception, these all did their best to be fair and efficient . Guest behaviour was generally good. We went mid June and it was mostly Portuguese, British and French. Internet is free on floors 1 and 2 and worked around the pool (and occasionally on our 10th floor room).
Response from RS on Aug 24, 2015
Dear Guests, We are pleased to hear that you have enjoyed your stay with us. Your positive comments about us have been really appreciated and we sincerely hope that your travelling plans bring you back to Algarve and to the Pestana Delfim hotel, so we can have the pleasure of hosting you again. Kind regards, Ricardo Santos Unit Manager

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, room comfort
Nice hotel, good access to the beach. Out of town
All very pleasant. The pool area could be a bit more kid friendly but is generally fine.
Response from RS on Aug 24, 2015
Dear Guest, We appreciate your comments regarding your stay at Pestana Delfim hotel. It is always a pleasure to receive positive feedback. Looking forward to welcome you in Pestana Delfim, again, in a near future. Kindest Regards, Ricardo Santos Unit Manager

8/10 Good

Rachel, Cambridge

Liked: Cleanliness, staff & service, room comfort
Location, location, location & great value
Fabulous location - food hit n miss but always something edible, food and drink always available if you wanted it. The drinks however were not brilliant and I was led to believe that you could pay extra for premium brands. This was the main let down, along with the family room being just a normal room with a sofa bed and nothing more. Fine for the week, but would recommend a suite upgrade if available when you go. There were large groups of golfers and those from Scotland were particularly partaking of a s much all inclusive as they could, resulting in the discovery of vomit in a corridor and lift on one occasion! This was not the case for the other groups - seems the Scots let the UK down on this front, as did an older Scottish couple that were just crude and offensive. That said, it was very good value, all the staff were really charming and very helpful The rooms were clean and comfy, the outside pool lovely (indoor pool a big let down). The bonus however was that you could for a small fee of just 10 euro per adult (kids free) upgrade your evening meal to the next door 5* Pestana Alvor where all drinks are premium as part of the price and the food superb. One of the best beaches in the region with some fantastic places locally to visit and beach restaurants to dine in. B&B would be preferred if I were to return.The other guests let the hotel down for the other guests.
Response from Guest Service Manager on Dec 17, 2015
Dear Mrs. Rachel, Thank you for your nice review, we shared it with our team and everybody is very proud of your comments. It was a pleasure to have you as our guest and we will be pleased if you return. Kind regards Ricardo Santos – Unit Manager

6/10 Okay

joe, manchester. uk

Liked: Cleanliness, staff & service
pestana delfim
it was a nice hotel but needs a bit of updating ,staff were really friendly and helpful its only a 10 minute walk into town and 2 mins from the beach

8/10 Good

lucy, uk

Liked: Cleanliness, property conditions & facilities, room comfort
High Rise Hotel lovely gardens near stunning beach
Despite a rather dated building, the peeling painted exterior hides a realm of facilities and comfort inside. Receptionists were efficient and helpful. The rooms were clean and almost all have balconies with fantastic views. The food selections were varied and wide-reaching with choices including wonderful salads, grilled meats, plenty of fish, always a pasta dish, lamb, veal, duck, pizza and casseroles. The desserts also offered plenty of choice. With long meal-times the buffet never seemed too crowded. When we stayed there were only a few children, the majority of residents were golfers who vacated the hotel most of the day leaving the poolside peaceful. The golf societies were somewhat rowdy in the bar at night! If the poolside is not your cup of tea then the stunning beach is barely 5 minutes walk away.

8/10 Good

Mark, Bournemouth

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great value for money!
The hotel staff are excellent, from the receptionists helping with your inquiries, down to the housekeeper folding your PJ's and placing them under your pillow! Although some reviews on here say the staff have bad customer service, they need to think about the fact that the restaurant and bar staff have A LOT to do between services, and can't always exceed our expectations, I put my hands up to them. Food was different every meal time, and the drinks are poured VEEEERY generously! The outdoor swimming pool is great, however the pool bar was closed due to the time of year. Gym is small and very standard, and the sauna was rarely on, therefore you had to turn it on yourself and let it heat up before using it. Good location - only a 15min walk to the near by town, or a 5 min taxi ride (4euro's....bargain!)

10/10 Excellent

alice, london

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel close to the beach
Stayed for 5 nights and was defiantly value for money. Food was nice with a lot of variety, rooms were spotless and staff were lovely and helpful. Hotel is slightly outdated but this wasn't a bother to me and the beach was less than a 5 min walk away. Stunning sea view and not far from the local town. There was a lot of elderly guests so not really suited for a group of young people, but this could have been due to the time of year and is a popular place for golfers, though the small groups that were there seemed to have a good time

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Right on the beach.
Staff very friendly and ready to help. They went out of their way to help when my husband took ill and was admitted into Hospital. They asked every day if I needed anything and enquired about his progress so I never felt alone.

6/10 Okay

Lynne, Liverpool

Liked: Cleanliness, staff & service, room comfort
Not a 4* hotel.
This hotel is marketed as a 4* hotel, but in reality, 3* would be more realistic. * The hotel decor and furniture are very dated. * One barman to both bars even when busy. * Obvious cut backs, i.e. understaffing, one barman only to each bar, even when continuously busy. Plastic glasses even in the evenings at both bars. * Limited Wi fi, only available in the bar and lobby area, not in rooms. * Toilets on the 1floor smelly However, staff are friendly, helpful and work hard. Rooms have good storage facilities, mirrors, electric sockets and are cleaned daily.

6/10 Okay

Verified traveler

Liked: Cleanliness, staff & service, room comfort
Disliked: Property conditions & facilities
In need of refurbishment
Location of hotel is easy walking distance to the beach and a walking distance to the centre of Alvor. A taxi cost less than 4 euros if the walk is too far into the centre. Rooms are a good size and comfortable. Rooms are cleaned efficiently every day. Hotel in general was disappointing due to its overall need of refurbishment. Food was adequate and should have catered for most tastes. Evening " entertainment" was of a poor standard

2/10 Terrible

Brian, uk

Liked: Cleanliness, room comfort
Disliked: Staff & service, property conditions & facilities
Shocked
Definitely only 3*. Pictures of a nice empty indoor pool sadly does not reflect reality of kids in there with ice creams!! Likewise, pictures of outdoor dining with linen napkins and internal dining with tablecloths??? The reality is paper napkins and plastic table mats!!! Noise all the way as well as throngs of bodies bumping and justling for food. Don't say you haven't been warned!! Spend your valuable money and holiday time elsewhere.

6/10 Okay

Verified traveler

Liked: Cleanliness
Alvor July 2014
Super location but hotel a little tired. Think its a second rate all inclusive in comparison to some places however we felt we had value for money and it suited our family. Loads of space for kids to play outside. Food good but a little canteen like at night instead of restaurant like! Alvor beautiful and windy so never felt over hot.

4/10 Poor

jiggy, uk

Liked: Cleanliness, staff & service, room comfort
Disliked: Property conditions & facilities
good position
When they advertise all inclusive they use the term loosely.Alcoholic drinks on offer are unrecognisable I did not see one sprit label I could recognise,no bottle beers at all only red or white wine no rose either. The food was boring and the quality of the meat poor or it was over cooked , the building looked tired . On the plus side the staff where very good and could not have been more helpful so where the management. The rooms where good as where the bathrooms . With an improvement in the food / cooking plus proper drink selection would make a big difference

10/10 Excellent

Hayley, Surrey

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel and great location
Travelled to this hotel the first week of July 2014 with my friend. Hotel is lovely and clean. We had a twin bed pool view room on the 5Th floor. Food in the restaurant is very nice and all is edible for all inclusive. Bubbly is also available for breakfast. Beach is just a short stroll down from the pool which is very clean. The hotel provide pool towels. Alvor town can be accessed by walking down one road or along the beach approximately a 30 minute walk - great bars, restaurants and tourist shops. Entertainment isn't all that great, but we make our own. Receptionist were very accommodating, especially on check out as our flight wasn't until the evening. I will be definitely returning back to this hotel.

8/10 Good

Jill, Isle of Man

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel with lovely pool and gardens
We arrived at the hotel shortly before 11 pm on 28th June, and were met at the door with a very warm welcome. Our cases were immediately taken from us to our rooms, and as we were checking in the receptionist checked with the dining room to see if we could have dinner (even tho the restaurant was due to shut) which we did and which was piping hot with still plenty of choice. We had a very pleasant room on the 9th floor overlooking the garden with a view out to Alvor, which at night was really super. The food on offer at each meal was varied, piping hot and constantly replenished. Even if you were one of the last to leave the dining room you were asked if there was anything you would like before they cleared away. We spent a lot of time on the beach which is just a short walk from the hotel and has such lovely soft sand, and spent an equal amount of time lounging in the garden where the mature trees provided plenty of shade, and swimming in the pool which is a good size. The hotel is not too far from Alvor where one morning we had a lovely walk along the boardwalks, and another day we walked into Praia de Vau along a really nice cliff path and then along the beach into Praia de Rocha.We also got a bus into Port a Mao to do a bit of shopping a couple of times.

10/10 Excellent

CK, London

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Staff were very friendly, definitely will be back.
Staff were very friendly, food is great, plenty of varieties. Plenty of activities for kids. Only negative feedback is that there is a free WIFI hotspot only in the reception area.

6/10 Okay

Rod, Hertford, Uk

Liked: Cleanliness
Ok Hotel But Tired!
Hotel was ok. Tired 70's styling and in need of a full refurbishment. 4 Stars is a bit of a joke as the facilities were really not up to this standard as the shower was virtually useless and no coffee/Tea/Water in the rooms. Like most of the all-inclusive Hotels the selection of food was poor and the alcoholic drinks substandard by some way.

6/10 Okay

Sue, Surrey, England

Liked: Cleanliness, room comfort
Disliked: Property conditions & facilities
Great location, disappointing experience
Great location with nice gardens and only a couple of minutes from the most beautiful beach. Hotel looked 'tired' and would greatly benefit from refurbishment. Two bars but one only opens at 7pm. No Rose wine (thought that was what Portugal is famous for) or sparkling wine. Most disappointing for an all inclusive hotel. The bar that was open during the day was not very comfortable and not an inviting location. Bar staff were largely unsmiling and not keen to serve. Food quality was fine but not at all inspiring. No chef to do poached eggs or omelettes in the morning. Never been to an all inclusive which didn't have that. Restaurant organisation was a disaster most of the time. Tables not cleared quickly or relaid and no one doing any effective organisation. Pool area was nice with plenty of sunbeds and pool was clean. Only saw the swim up bar manned twice in the week we were there. The hotel was very busy with families (portugese and Spanish children apparently on school holiday from mid June) while we were there and I am sure it suited a family holiday. We went for a golfing break and did not expect large numbers of small children in the bar at night. There really needed to be an area where people without children could be comfortable. Access to WI-fi was a challenge. Only seemed to be available in the immediate area around reception where there were very few seats. Overall a disappointing experience at a hotel that could be excellent with just a few changes.