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Reviews of Hotel Patilla

2 out of 5
Hotel Patilla
Calle Elche, 29, Santa Pola, Alicante

Reviews

7.4

Good

Rating 10 - Excellent. 22 out of 117 reviews" "
Rating 8 - Good. 44 out of 117 reviews" "
Rating 6 - Okay. 39 out of 117 reviews" "
Rating 4 - Poor. 7 out of 117 reviews" "
Rating 2 - Terrible. 5 out of 117 reviews" "

8.0/10

Cleanliness

7.6/10

Staff & service

7.8/10

Amenities

7.0/10

Property conditions & facilities

Reviews

8/10 Good

Neil, Las Pocicas, Spain

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Close to town centre, restaurants, shopping etc. Clean a d quiet,
Stayed 1 night in Feb 2020

8/10 Good

Linda

Liked: Cleanliness
Disliked: Staff & service
Value for money.
Restaurant was closed so breakfast was in the cafe downstairs, the choice was awful and the staff where not pleasant, but for the money this hotel is great value.
Stayed 2 nights in Dec 2019

8/10 Good

Vilma

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel
Basic hotel but very clean. Staff is very friendly and welcoming. Very conveniently located just in the heart of Santa Polla. All the amenities are just in 5 mins walking distance from the hotel. I only have 2 recommendations for hotel Patilla- make the walls more soundproof and get some English channels on tv. Everything else was fantastic.
Stayed 4 nights in Dec 2019

8/10 Good

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
For the price charged did not expect a decent breakfast, but it was self-service including eggs bacon, juices, cold meats, as much tea/coffee and toast as you wanted. Good start to the day. No rushing you out of your room on check out day. Great central location for a winter break.
Stayed 3 nights in Nov 2019

6/10 Okay

Verified traveler

Business traveler, Traveled with partner
Liked: Staff & service
It’s positive in the centre of Santa Pila is great. Proximity of transport is good. Menu is rather limited, especially for a vegetarian Restaurant staff are extremely helpful and kind. Front desk staff appear rather indifferent
Stayed 2 nights in Oct 2019
Response from Patricia on Nov 6, 2019
Thank you very much for your comments.

8/10 Good

Jacqueline

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice stay
Can not moan about this hotel it was in a great area and most of staff were friendly except for the odd couple .
Stayed 5 nights in Sep 2019
Response from Patricia on Oct 10, 2019
Thank you very much for your comment.

2/10 Terrible

Vilius

Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
Poor nutrition. (breakfast) The air conditioner in the room releases condensation which drips fast on the floor. There was no charge for renting a safe. The last day demanded payment of 30 €.
Stayed 10 nights in Sep 2019
Response from Patricia on Oct 10, 2019
Thank you for your comment. We are very sorry about your experience and we hope you could give us another opportunity, so we can solve all of this.

10/10 Excellent

DAVID

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Spanish old style Hotel right in the middle of Santa Pola, festival on as well, right past the door, well done Patilla and staff, lovely stay we will be back.
Stayed 1 night in Sep 2019
Response from Patricia on Sep 22, 2019
Thank you very much, we are glad you liked it! See you soon!

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2019
Response from Patricia on Sep 22, 2019
Muchas gracias por su puntuación.

10/10 Excellent

Jacqui

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very basic but clean hotel, would stay again
Stayed 1 night in Aug 2019
Response from Patricia on Aug 20, 2019
Thank you very much for your comment. We are glad you were comfortable. :)

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Really lovely Hotel , spotlessly clean , lots of breakfast choice, staff that were friendly and approachable. Pretty decoration it’s perfect to come back to after a day at the beach ,air conditioned room,felt very safe. Doors are manned by the reception..Santa Pola is a delight (almost don’t want everyone to know :)) Great location and a charming Restaurant. The Hotel is really easy to find from the bus station ,it’s five minutes to the Marina where you see the fishermen and all the boats to Tarbarca Island. You have beaches both sides and it’s lined with cafes and restaurants. Thank you Expedia 😀
Stayed 4 nights in Jul 2019
Response from Patricia. on Jul 24, 2019
Thank you very much for your comments. We apreciate it and hope you come back.

8/10 Good

Verified traveler

Traveled with partner
Liked: Staff & service, amenities, property conditions & facilities
Great location good restaurant ,short walk to all of Santa Pola,s facilities .
Stayed 1 night in Jun 2019
Response from Patricia. on Jul 24, 2019
Thank you for your comments.

10/10 Excellent

Nigel

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
It was what it says on the tin.Cheap but clean and staff excellent. Good brekie set us uo for the day. Previous comment have said noisy obviously still dreaming. Centre of town near castle and Square yet mins from the beach. Didnt eat dinner but it was well filled with spanish eating so say no more. Patilla we will happily return........
Stayed 2 nights in May 2019
Response from Patricia. on Jun 5, 2019
Thank you very much for your comments.

6/10 Okay

Verified traveler

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
We arrive very late at night and the hotel receptionist was very friendly and helpful. However, this was the only receptionist who was helpful, all the other reception staff we encountered were really unprofessional; they were either outside smoking or talking to someone in the restaurant, many times we found the reception unmanned. When we had a query and approached reception most times we were not acknowledged and we had to wait for the receptionist to lift her head from her computer screen. The hotel itself is rated two star and is basic but the rooms are and public areas are very clean and tidy. The bathrooms are OK and there is always hot water. I have stayed in three star hotels where the rooms weren't as good as this. The walls are thin and there is a lot of noise from adjoining rooms and corridors. The place is well situated for the beach, shops and castle. Breakfast is the usual buffet and not very exciting. The restaurant, however, is another story! I have never been made to feel so unwelcome anywhere in my life. When we tried to order the waiters would turn their back and ignore us or simply walk away! When we did get service it certainly wasn't with a smile! Food and drinks were slammed down on the table in front of us. One evening we ordered a round of drinks at 10.55pm, shortly after 11.00pm we were told the restaurant closes at 11.00 and were asked to leave as they needed to clean the place. They could have told us the closing time before we ordered.
Stayed 6 nights in Apr 2019
Response from Patricia on May 27, 2019
Thank you for such a complete comment. We are trying to change for better. Best regards.

8/10 Good

Linda

Liked: Cleanliness, staff & service, room comfort
Good basic hotel.
Good value for money hotel slap bang in the centre. Was offered the choice of bed in room, double or two singles. Clean and comfortable. Only grouse was walls very thin so some noise from the room next door. Basic choice for breakfast of hot or cold. For a short stay it was perfectly acceptable.
Stayed 2 nights in Dec 2018
Response from Patricia on Jan 25, 2019
Thank you very much. We must work everyday to make guests feel comfortable in our hotel.

10/10 Excellent

Verified traveler

Stayed 2 nights in Nov 2018

8/10 Good

Jackie, Altea

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Although it is quite basic, it is clean, functional and close to the Castillo and the town Centre. The staff were very polite and helpful, which the Spanish generally are, even with the often rude english. I was impressed.
Stayed 1 night in Oct 2018

10/10 Excellent

Mrs Colette A

Good Family Run Hotel
Nice hotel in good location . Good to have fridge in room and individual aircon unit. Bar/restaurant very pleasant and reasonably priced. Nice staff.
Stayed 2 nights in Sep 2018

6/10 Okay

Patricia

Liked: Property conditions & facilities, room comfort
Never again
It was ok at the beginning, but had a few problems. 1- We found the rooms need sound insulation! You can hear if the guests next door (or upstair) talk, walk, flush the toilet or have a shower. 2- The cleaning was very basic, just the floor, replenish of toiletries etc, and beds made. But later on we realised that the bed sheets and towels were nlt changed regularly! We stayed for 2 weeks and on the second week we realised that even though we left the towels in the shower to be replaced, they were not! The same with the bed sheets! 3 - Someone from the bar told me.off because my husband sat down in the main cafeteria dronkonf his own milkshake even though he ordered a toasted sandwich. This waiter talked to me instead of to my husband (Im asuming because I speak Spanish and I was translating for mt husband with the staff at the bar) but he got very close to my face and was not discreet at all. So everyone from the cafeteria was looking at me, and I was not even the one drinking the milkshake! 4 - We were not given rhe a/c machine control until we went to reception one day to ask how could we change the settings as it was still quite hot in the room. But the control didn't work. 5- One afternoon there was a strong smell of marihuana on the 1st floor. The receptionist did not seem bothered when I called to let them know. 6- I did not feel the receptionists were taking our concerns and complaints seriously (cafeteria waiter, a/c, marihuana smell, noise, etc) Won't be coming back
Stayed 4 nights in Jul 2018

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
One Night Only!
We literally needed a place to get our heads down for a few hours due to a launch party in a friends bar in Gran Alacant. I purposely picked the cheapest I could get and was very pleased with the result. I have paid 3 times that amount and stayed In much worse places
Stayed 1 night in Dec 2017

8/10 Good

Denise

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfect! Great little pet-friendly hotel.
Perfect! Great little pet-friendly hotel with good restaurant..and parking - what more could you want!
Stayed 1 night in Oct 2017

2/10 Terrible

abdeladim , morocco

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
No comment
I have already sent to you my comment and feelings about my experience with this hotel, so please refer to that ! It's very clear !
Stayed 1 night in Sep 2017

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Absolute gem
Far better than we could have expected. Great value for money.

8/10 Good

Len, Chester UK

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Ideal central location.
Have stayed here three times on B&B basis and have been very satisfied with the hotel each time.The ideal location when visiting Santa Pola.

10/10 Excellent

Len, Chester UK

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfect location,Great staff,Great value.
Felt relaxed,welcome and at home. Everyone was helpful and friendly.

8/10 Good

Barbara, Edinburgh, Scotland

Liked: Cleanliness, staff & service, room comfort
Small hotel close to everything.
Hotel near main square , beach and shops. Twice weekly market and good selection of shops. Annual fiesta, the first week in September, 1st to 8th, well worth being there at that time. Place vibrant with lots of parades and things going on. Locals in party mood.

6/10 Okay

Verified traveler

Disliked: Staff & service, room comfort
Not the friendliest place I have stayed.
Not the friendliest place I have stayed. Enough said.

8/10 Good

Robert B, Various

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Pleasant hotel
Pleasant hotel in a good location.

10/10 Excellent

Bobster, Cheshire, UK

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Comfortable & spoless, with helpful, friendly staf
Just a one night stopover, but a great experience. The attached bar / restaurant was loaded with atmosphere, & very Spanish !!! Food authentic and excellent.

10/10 Excellent

Gill, Scotland

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great value hotel
This is the 3rd time I have stayed at Patilla and once again it was an enjoyable stay. The hotel is basic but comfortable and conveniently located - less than a 5 minute walk will take you to the port and beach. We were room only but are in the restaurant on our first morning. The staff are friendly and I wouldn't hesitate to to stay there again.

10/10 Excellent

Len, Chester, UK

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great value hotel in the centre of town.
This is the perfect location for a stay in Santa Pola. Everything is close by - particularly the square next to the old fort where you can relax and savour life in Spain. We stayed out of season in October with the benefit of fewer tourists! Will definitely go again.

8/10 Good

John, Devon, England

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The Great Hotel.
I had a good holiday in Santa Pola, mainly because I was so relaxed . This was because of a good feeling with the Patilla.

2/10 Terrible

Verified traveler

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
BAD experience
We were a young couple traveling On budget. The first room we got the light kept switching off- the second room smelled like suage! The hotel was in really bad shape! Do not recommend it!! We could also hear our neighbors ( who were on their honeymoon) too well!!

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Allesdik in orde Zeer goed uitgebreid ontbijtbuffet
Stayed 1 night in Mar 2020

6/10 Okay

Verified traveler

Business traveler, Traveled with partner
Liked: Cleanliness
Disliked: Staff & service
Unfreundliches Personal , wenig Gastfreundschaft , belanglos
Stayed 7 nights in Dec 2019

6/10 Okay

Verified traveler

Liked: Staff & service
El personal atento y agradable. Pero el baño no me gusto nada, daba sensacion de suciedad
Stayed 1 night in Dec 2019

4/10 Poor

Måns

Stayed 5 nights in Nov 2019

6/10 Okay

Verified traveler

Traveled with family
Liked: Staff & service
Disliked: Property conditions & facilities
Muy bien ubicado. Huele mucho a humedad y a viejo pero las camas son muy comodas. Estaria bien una pequeña reforma.
Stayed 3 nights in Oct 2019
Response from Patricia on Nov 6, 2019
Muchas gracias por su valoración.

8/10 Good

Claudio

Traveled with family
Liked: Cleanliness, staff & service
Stayed 1 night in Oct 2019
Response from Patricia on Nov 6, 2019
Muchas gracias por su valoración.

6/10 Okay

Verified traveler

Liked: Cleanliness
Stayed 4 nights in Oct 2019
Response from Patricia on Nov 6, 2019
Muchas gracias por su valoración.

6/10 Okay

Verified traveler

Traveled with partner
Mycket bra läge. Närhet till hamnen, restauranger och affärer.
Stayed 11 nights in Oct 2019
Response from Patricia on Nov 21, 2019
Tack så mycket för din feedback.

10/10 Excellent

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Relación calidad precio y su restaurante. El pulpo exquisito los camareros muy profesionales.
Stayed 2 nights in Sep 2019
Response from Patricia on Oct 2, 2019
Muchas gracias, estamos encantados de que su estancia haya sido así de buena.

6/10 Okay

Verified traveler

Liked: Cleanliness
Mycket lyhört! Saknades uppmaning om tystnad efter ett visst klockslag, vilket ordnades efter påpekande. Bra o trevlig personal. Frukost ok. Hundar är tillåtna, vilket bör uppmärksammas om man lider av allergi.
Stayed 9 nights in Sep 2019
Response from Patricia on Oct 2, 2019
Muchas gracias por su opinión y puntuación.

6/10 Okay

Elodie

Disliked: Cleanliness, property conditions & facilities
Stayed 3 nights in Aug 2019
Response from Patricia on Sep 22, 2019
Muchas gracias por su puntuación.

8/10 Good

Verified traveler

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel muy bien. Céntrico y cerca de todo. Solo le faltaría una piscina.
Stayed 1 night in Aug 2019
Response from Patricia on Sep 22, 2019
Muchas gracias por su comentario. ¡Ojalá tuviéramos piscina!

10/10 Excellent

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Muy bien las habitaciones y el aire acondicionado perfecto..
Stayed 1 night in Aug 2019
Response from Patricia on Oct 2, 2019
Muchas gracias por su comentario.

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service
Stayed 1 night in Aug 2019
Response from Patricia on Aug 19, 2019
¡Muchas gracias!

8/10 Good

Fride

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Helt greit hotell; grei beliggenhet, grei frokost, hyggelig betjening.. Litt støy fra gaten utenfor. Bedre enn forventet av et 2 stjerners hotell :)
Stayed 1 night in Jul 2019
Response from Patricia on Aug 21, 2019
Tusen takk for kommentaren din. :)

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Für den Preis absolut empfehlenswert. Freundliches Personal, alles schnell und reibungslos.
Stayed 1 night in Jul 2019
Response from Patricia on Aug 19, 2019
Vielen Dank!

8/10 Good

Verified traveler

Liked: Cleanliness, amenities
Limpieza y mantenimienti bueno. Personal de recepcion o especialmente amable.
Stayed 1 night in Jul 2019
Response from Patricia on Aug 19, 2019
Muchas gracias por su comentario.