Family Room (2+2) | Lobby lounge

Reviews of Occidental Alicante

4 out of 5
Occidental Alicante
Carrer de Tomas Lopez Torregrosa, 11, Alicante, Alicante

Reviews

8.8

Excellent

Rating 10 - Excellent. 91 out of 183 reviews" "
Rating 8 - Good. 74 out of 183 reviews" "
Rating 6 - Okay. 11 out of 183 reviews" "
Rating 4 - Poor. 5 out of 183 reviews" "
Rating 2 - Terrible. 2 out of 183 reviews" "

9.2/10

Cleanliness

9.4/10

Staff & service

8.4/10

Amenities

8.8/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

Andrew

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I have just returned from a 3 night stay at this property having visited many hotels in Alicante. The hotel was spotlessly clean and the staff were fantastic. The bed and pillows are probably the most comfortable I've ever slept in! Breakfast, although slightly confusing for someone from Scotland (There was a lot of cooked vegetables. I don't understand that!), was fantastic. There is a mixture of breads, sandwiches, yogurts, cereal as well as bacon, eggs beans etc. Absolutely something for everyone. The room although small had everything I needed and again was spotless and well decorated. The room had an amazing shower which was very relaxing after a day of wandering around. The only downside to this property (for some) is that it is located directly across from a pub which goes on until 3 or 4 in the morning at the weekend. It is very noisy at the front of the hotel. In all honesty, this didn't bother me as I was in another pub until 4am so it was quiet by the time I returned. I would certainly return to this hotel without hesitation, but if you are not on holiday for the nightlife, you might have an issue with rooms at the front of the property.
Response from Zaira López - Guest Experience on Mar 5, 2024
Dear Andrew,Thank you for sharing your opinion about your recent stay.We are glad to know that most aspects of your stay were to your satisfaction. We regret that you experienced some disturbance; please accept our apologies for any inconvenience and know that you can always bring your concerns to our team during your stay, and we will do our best to find a solution.We hope to welcome you again in the future. Best regards,Zaira López - Guest Experience

8/10 Good

Jeffrey

Liked: Property conditions & facilities
This is a nice hotel near the Mercado in central Alicante. The staff is professional and welcoming. Rooms don’t have even a city view, but they’re comfortable. The area is interesting and lively.
Stayed 5 nights in Jan 2024
Response from Zaira López - Guest Experience on Feb 1, 2024
Dear Jeffrey,Thank you for sharing your opinion of your stay with us.We're sorry to hear that the views from our rooms did not meet your expectations. Our hotel's central location in Alicante offers easy access to the city's vibrant atmosphere and various attractions, although it does mean that some of our rooms have limited views. We appreciate your compliments on our professional and welcoming staff and are glad you found the rooms comfortable and the area lively and interesting.We look forward to welcoming you back. Best regards,Zaira López - Guest Experience

10/10 Excellent

Lauran

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay in heart of Alicante
Very new, modern accommodation. Staff friendly. Bed comfy. Great location-within walking distance of everything. Room was very quiet. Everything very clean. I would stay here again.
Stayed 3 nights in Dec 2023
Response from Rocío López, Reception Department. on Dec 26, 2023
Dear Lauran,Thank you for your positive feedback.We're thrilled to hear that our modern accommodations met your expectations and that our team's friendliness contributed positively to your stay. It's wonderful to know that the comfort of our beds provided you with a good night's rest and that the cleanliness of our rooms was up to your standards. We are also delighted that our central location enabled you to easily explore Alicante and its attractions. Your quiet room experience is a testament to our efforts in ensuring that our guests enjoy a peaceful stay, despite our central location.We look forward to welcoming you back on a future occasion.Best regards,Rocío López,Reception Department.

10/10 Excellent

Evelyn

Stayed 3 nights in Dec 2023

10/10 Excellent

Steven Colin

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent hotel in ideal location
Stayed 2 nights in Nov 2023
Response from Zaira López - Guest Experience on Nov 28, 2023
Dear Steven, Thank you very much for your kind feedback.We are delighted to hear that we met your expectations. Our team members always work hard to create a memorable experience for our guests, and feedback like this inspires us to keep up the good work.Furthermore, we are happy that you found our location to be ideal for your needs.We look forward to welcoming you back for another memorable experience.Best wishes,Zaira López - Guest Experience

8/10 Good

Merlin

Stayed 1 night in Nov 2023

10/10 Excellent

Valeria

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2023

10/10 Excellent

Nick

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Sep 2023

6/10 Okay

ANGELA

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Aug 2023

10/10 Excellent

YUMI, Kotoku

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Breakfast was gorgeous. Location is perfect. All staff members were very helpful and friendly,
Stayed 1 night in Sep 2023
Response from Zaira López - Guest Experience on Sep 4, 2023
Dear Yumi,Thank you for your positive feedback.We are thrilled to hear that you enjoyed our delicious breakfast buffet and found our location to be perfect for exploring Alicante. It's great to know that our staff made a positive impression on you with their helpfulness and friendliness. We appreciate your kind words about the room cleanliness, hotel condition, and room amenities.We look forward to welcoming you back on a future occasion.Best regards,Zaira López - Guest Experience

8/10 Good

Nicholas

Liked: Cleanliness, staff & service, property conditions & facilities
Location location location.
Perfect for stopping over for a concert in the bullring and to explore the City Centre. Staff was very helpful on checking in, as I hadn’t noticed the the Hotels.com app had again defaulted my booking to a single person, when I booked for 2. I have struggled with the app changing this and my dates (defaulting the date and duration of stay back to the night I was making the booking). Please be careful to triple check your details before paying. Hotels.com are great value but the app is so frustrating. Room was clean but tight, breakfast was brilliant. Was lovely and quite in room, especially as the hotel was in a nightlife area. Brilliant air conditioning too Thad added up to a perfect sleep.
Stayed 1 night in Jul 2023
Response from Zaira López - Guest Experience on Aug 7, 2023
Dear Nicholas,Thank you for your review.We are delighted to hear that you found our location perfect for exploring the city centre and attending a concert at the bullring. It's great to know that our staff was helpful during your check-in process and that you appreciated the cleanliness of your room. We're also glad that you enjoyed our breakfast buffet and found the air conditioning to be efficient, contributing to a comfortable sleep.We apologize for any inconvenience caused by the tightness of the room and the issues you experienced with the Hotels.com app. We appreciate your feedback and will take it into consideration for future improvements. Our hotel is located in a central area with a variety of room sizes to cater to different needs, and we hope to provide you with a more spacious room on your next visit.We hope to see you again in the future. Kind regards,Zaira López - Guest Experience

10/10 Excellent

Adam

Liked: Property conditions & facilities
Stayed 3 nights in Aug 2023

8/10 Good

Brian

Liked: Cleanliness, staff & service
Stayed 1 night in Jul 2023

10/10 Excellent

Nicole

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
All services amazing!
Stayed 7 nights in Jun 2023
Response from Zaira López - Guest Experience on Jun 26, 2023
Dear Nicole,Thank you for your positive feedback.We aim to provide a memorable experience and are delighted that we were able to deliver just what you were looking for. Your satisfaction means everything to us and we appreciate your kind recommendation.We look forward to welcoming you back on a future occasion.Best regards,Zaira López - Guest Experience

4/10 Poor

Stephanie

Traveled with family
Liked: Staff & service
Disliked: Room comfort
Very disappointing for a 4-star hotel
Had a larger family-style room. Positives: breakfast was great; main bed was comfortable; nice location. But then the negatives: very awkward room layout (kids have to come through main bedroom to use bathroom); only 1 towel hook for the whole family; floors were somehow lumpy?!; only 1 tiny trash can for the suite; shower leaks massively into the bathroom leaving you with sopping wet towels from drying it up and nowhere to put them; some kind of system beeps from inside the walls ALL NIGHT LONG [we joked there was sonar in there]; key cards repeatedly stopped working; airco barely turns on - there are notes about local policies establishing the limits for the thermostat but then at least put fans in the rooms. No airco and just stuffy stale air with no means to actually cool off. I was there in May - can't imagine how bad it would get by the middle of summer. Door handles are a poor design with sharp edges in narrow spaces leading to more than one minor injury. Would not stay again.
Stayed 2 nights in May 2023
Response from Zaira López - Guest Experience on Jun 22, 2023
Dear Stéphanie,We appreciate that you took the time to share your experience with us.We are delighted to hear that you enjoyed our breakfast buffet and found our location convenient for exploring Alicante. It's great to know that you found the main bed comfortable as well.We appreciate your feedback regarding the room layout and the issues you encountered during your stay. We understand that the bathroom setup was not ideal for your family, and we apologize for any inconvenience this may have caused. Regarding the air conditioning, we adhere to local policies and try to maintain a comfortable temperature for our guests, but we will certainly look into the possibility of providing fans for added comfort. We apologize for the inconvenience caused by the key cards and the beeping noise you experienced. Our team is always available to assist with any issues that may arise during your stay. We also acknowledge your concerns about the shower and towel hooks, and we will take them into consideration for future improvements.We look forward to the pleasure of welcoming you back on future occasions.Best regards,Zaira López - Guest Experience

10/10 Excellent

Donald

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent Stay
Really nice hotel in excelleng location. Only a couple minutes walk to where most of the restauraunts/bars are located and a short walk to the beach. Staff very friendly and gave us recommendations and also organised a taxi for us for our early flight. Would stay again if returning to Alicante.
Stayed 4 nights in May 2023
Response from Equipo Occidental Alicante on Jun 1, 2023
Dear Donald, Thank you very much for your kind feedback.Our dedicated team always aims to give the best experience to all our guests and it is rewarding for us that you appreciated the high standards we set ourselves.It is a pleasure to know that our strategic location helped make your stay enjoyable.We look forward to welcoming you back for another memorable experience.Best wishes,Rocío López.Reception Department.Equipo Occidental Alicante

10/10 Excellent

Yvonne

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fabulous hotel
Stayed 4 nights in Apr 2023
Response from Zaira López - Guest Experience on May 7, 2023
Dear Yvonne,Thank you for your positive feedback.We are glad you had an enjoyable stay, our team members take great pleasure in going that extra mile for our guests to make sure they have a memorable experience with us.We look forward to welcoming you back on a future occasion.Best regards,Zaira López - Guest Experience

10/10 Excellent

C

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Mar 2023

10/10 Excellent

Ramona

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was friendly and gave great advice on the excursions. "Isa" was very professional and friendly. The hotel has the best ever breakfast and that's coming from a former international flight attendant for 18 years. I would highly recommend Occidental Alicante!
Stayed 3 nights in Feb 2023
Response from Belén Ibarra Guest Experience on Feb 17, 2023
Dear Ramona,Thank you for your positive feedback.A message of satisfaction from a recent guest is always a reward and incentive for our team to continue upholding the standards expected of us.We look forward to welcoming you back on a future occasion.Best regards,Belén Ibarra Guest Experience

8/10 Good

Gill

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jan 2023

8/10 Good

ken, Calgary

Traveled with partner
Liked: Staff & service, amenities
Great breakfast buffett. Small room.

10/10 Excellent

George

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location and stay.
Great location. Should mention how close to airport bus stop in your info. We didn’t realise and travelled in to bus station and got taxi. Amazing breakfast. Really too much. You could cut out the “snacks”.
Stayed 5 nights in Dec 2022
Response from Belén Ibarra Guest Experience on Dec 25, 2022
Dear George,Thank you for your review.We appreciate your insight about the lack of information provided and will do our utmost to improve this aspect of our services.However, we are pleased that you had an enjoyable stay with us.Moreover, thank you for your compliments about our team; we strive to provide our guests with caring and personalized service and place great value on our personnel being guest-orientated and welcoming at all times.We are also very pleased to know that you appreciated the room we accommodated you in and that you found it to be comfortable with our high standards upheld.Lastly. it is a pleasure to know that our pool and installations met your expectations.We hope to welcome you back in the future. Best wishes,Belén Ibarra Guest Experience

8/10 Good

Christina Rose Bene

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location. Very walkable to all sights. Beach 10 minute walk. Santa Barbara Castle practically next door. Stunning views. We felt breakfast buffet way too expensive. Shower stall not functional. The glass is not wide enough and entire bathroom floor soaked. How could they not figure that out. Weird!
Stayed 2 nights in Nov 2022
Response from Zaira López - Guest Experience on Nov 16, 2022
Dear Christina Rose,We appreciate that you took the time to share your experience with us.Your mention of the great service you received from our team is very rewarding. We also appreciate your suggestion which we will be taking into consideration as we carry our future improvements. Please don't hesitate to inform our team while on-site if any assistance is required, we are always happy to help out.We look forward to the pleasure of welcoming you back on future occasions.Best regards,Zaira López - Guest Experience

10/10 Excellent

Emma

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My room was very clean and felt modern and comfortable. I had a cute balcony with a view up the street. My only complaint was that the shower was one of the doorless ones, so the bathroom floor got wet when I used it.
Stayed 1 night in Oct 2022
Response from Belén Ibarra Guest Experience on Oct 11, 2022
Dear Emma,We appreciate that you took the time to share your experience with us.It is a pleasure to know that you had a pleasant stay and found our location to be so convenient. We are very sorry for the issue with your shower, please rest assured that we are addressing the matter to ensure this inconvenience will not happen again.We look forward to the pleasure of welcoming you back on future occasions.Best regards,Belén Ibarra Guest Experience

8/10 Good

Pedro, Chicago

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Sep 2022
Response from Belén Ibarra Guest Experience on Oct 6, 2022
Dear Pedro, Thank you very much for your kind feedback.We are thrilled that you had a pleasant experience with us. Our dedicated team strives to provide top notch service and ensure quality facilities, and it is very rewarding to read that you were satisfied in this regard. Such positive feedback encourages us to continue with our efforts to uphold our high standards. Thank you once again.We look forward to welcoming you back for another memorable experience.Best wishes,Belén Ibarra Guest Experience

10/10 Excellent

Teresa

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Pretty Nice Stay
Check-in was quick and easy. We did not choose the 9 euro/pp buffet breakfast . We got a hotel parking discount so parking was only 9.5 euros for 24 hours!We opted to eat at Madness coffee instead which was incredible! The room was clean and the bed was the most comfy We've stayed in yet! My only minor complaints wer how small the bed area is, garbage can tips over everytime you use it and overuse of air freshner! Nice shower and bathroom! We would stay here again.
Stayed 1 night in Sep 2022
Response from Belén Ibarra Guest Experience on Sep 28, 2022
Dear Teresa,We appreciate that you took the time to share your experience with us.We regret that our breakfast prices did not completely meet your expectations and invite you to check out all the special offers that we have available.Nevertheless, we are pleased that you had an enjoyable stay with us and appreciate your compliments about our team; we strive to provide our guests with caring and personalized service and place great value on our personnel being guest-orientated and welcoming at all times.We also thank you for highlighting our high standards; we strive to give total confidence in this area, being fully aware that this is a top priority for our guests.Likewise, we would like to thank you for highlighting the comfort of our beds; at Barceló we understand that a comfortable and satisfying nights' sleep is a top priority for our guests, therefore we pay close attention when it comes to choosing the mattresses.It is also rewarding to receive your positive feedback regarding the shower in your room.Lastly, it is a pleasure to know that you were able to make the most of our free parking.We look forward to the pleasure of welcoming you back on future occasions.Best regards,Belén Ibarra Guest Experience

10/10 Excellent

Moire

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent position, very handy for local restaurants and cafes. We were room only so didn't try breakfast. Good air con as it was very hot when we were there. Empty fridge in room which meant we could store our water there. Comfy large bed and pillows. Not the largest room, but quite happy with it, it was nice and quiet. Rainfall shower which was refreshing in the heat.
Stayed 5 nights in Sep 2022
Response from Belén Ibarra Guest Experience on Sep 20, 2022
Dear Moire,We appreciate that you took the time to share your experience with us.We regret that you were a little disappointed with the size of your room; we do have different categories and sizes, and we would be very happy to find you one better suited to your requirements for your next visit. We are delighted that everything else met your expectations, especially our team's quality service and our handy location, which makes it easy to explore London and its many attractions.We look forward to the pleasure of welcoming you back on future occasions.Best regards,Belén Ibarra Guest Experience

8/10 Good

Meisam

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Sep 2022

10/10 Excellent

Verified traveler

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Alicante in august
Holiday stop with my sister. Very quiet hotel no noise from the road from my room. Rain shower was superb. Strangely , there was no fan in the bathroom to vent moisture and odours, and the single slide window was quite small, possibly 40 cm by 100 cm in total, with an opening of 20 x 80 cm . Air conditioner produced cool air even when set to 15 degrees. Bed was firm and 2 types of pillows soft and firm were ideal. The breakfast choice was excellent really worth the price. A choice of champagne breakfast was delightful. Hotel receptionists are bilingual, and very very helpful. Cleaning seen, and appreciated during these covid times. Location to the beachfront is a 10 minute stroll. Castle Santa Barbara is 5 minutes away by tram then bus to the top if you do not wish to brave the walk climb up in that sweltering heat. For the disabled, you can take the lift up from the beachfront instead if you do not wish to use the tram then bus. Not many wore masks on the streets, shops, trams or plane, although this was advised by the airline at the request of the Spanish government. Nearest shopping mall plaza del mar 2 is easy to reach by tram or car in 3-5 minutes. Lots of restaurants and local mini- supermarkets. Overall a safe pleasant trip. Would recommend.
On Santa Barbara castle walkway
Beach near Melia alicante
Waterfront near Casino
At Santa Barbara castle, overlooking onto beach below.
Stayed 4 nights in Aug 2022
Response from Belén Ibarra Guest Experience on Aug 15, 2022
Dear Guest, Many thanks for your feedback. The complete satisfaction of our guests is our priority and we will be looking into the issue raised in order to ensure the comfort of our future guests. We are, however, pleased that you had an enjoyable stay with us and appreciate your compliments about our team; we strive to provide our guests with caring and personalized service and place great value on our personnel being guest-orientated and welcoming at all times. We also thank you for highlighting our high standards; we strive to give total confidence in this area, being fully aware that this is a top priority for our guests. All of the team really hope to have the opportunity to see you on another occasion. Best regards, Belén Ibarra Guest Experience

10/10 Excellent

Mohammad

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All the staff members were friendly and happy to help the clients. The hotel itself is perfectly located in the heart of Alicante’s city center , made exploring the city on foot more than possible. I also appreciate the large sized bathroom
Stayed 3 nights in Jul 2022
Response from Belén Ibarra Guest Experience on Jul 7, 2022
Dear Mohammad, Thank you very much for your kind feedback. A message of satisfaction from a recent guest is always a reward and incentive for our team to continue upholding the standards expected of us. We appreciate your highlight of our prime location, and that it helped you make the most of your stay We look forward to welcoming you back for another memorable experience. Best wishes, Belén Ibarra Guest Experience

6/10 Okay

Jeffrey

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
We have lots of quibbles with this hotel. In the course of our one night stay, we ended up in three different rooms. Having first been assigned an interior room, we requested one with out-facing windows. That room, however, had such a weak air conditioning unit that we were sweltering. So...we moved back to a different interior room that enabled us to escape from the heat. The front desk staff was helpful and friendly in responding to our requests. As for the hotel itself, it’s in a primo location--downtown and an easy walk to the esplanade. But the rooms are small and not very well designed or appointed. It was impossible to shower without splashing water out into the bathroom area. Thankfully, there was shampoo, conditioner, and body wash. But there were virtually no other amenities in the room: no water--not even Kleenex tissue. The one bright spot was the breakfast buffet, which was excellent.
Stayed 1 night in Jun 2022
Response from Belén Ibarra Guest Experience on Jul 4, 2022
Dear Jeffrey, Thank you for your review. We apologise for the inconvenience you experienced during your stay with us. However, thank you for informing us immediately so we could intervene promptly, therefore minimizing the disruption to your holiday. We are happy to know that we had availability and were able to provide you with alternative accommodation. We are sorry that the amenities included in the room did not meet your needs. With the aim of providing those that are most useful to customers, we based our decision on the items that are most requested by our guests. Nevertheless, additional ones are available upon request. However, thanks for mentioning the high quality of the toiletries we provide. It's great to know that you found our location to be ideal for your requirements. We are also pleased that our breakfast helped you start your day off right; it represents healthy eating habits that have become a better way to live and while travelling and we strive to provide guests with new experiences by introducing local, natural, organic, plant-based and seasonal products. We hope to welcome you back in the future. Best wishes, Belén Ibarra Guest Experience

10/10 Excellent

Dennis

Liked: Cleanliness, staff & service
They taken very good care of us.
Stayed 3 nights in May 2022
Response from Belén Ibarra Guest Experience on May 16, 2022
Dear Dennis, Thank you very much for your kind feedback. We are delighted to hear that we met your expectations. Our team members always go out of their way to ensure they deliver the best service possible. We look forward to welcoming you back for another memorable experience. Best wishes, Belén Ibarra Guest Experience

8/10 Good

Neil, Mauchline

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good location, clean and modern. Nice selection at breakfast.
Stayed 4 nights in Apr 2022
Response from Belén Ibarra Guest Experience on May 4, 2022
Dear Neil, Thank you very much for your kind feedback. It is wonderful to hear that you enjoyed so much of your stay with us. We really appreciate your kind comments, as they encourage us to continue maintaining our high standards and make every visit a memorable one. We look forward to welcoming you back for another memorable experience. Best wishes, Belén Ibarra Guest Experience

8/10 Good

Michael

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Plus marks- large comfortable bed, excellent buffet breakfast, great location in town. Minus marks - stuffy room and leaving window open lets in the noise from adjacent rooms/guests.
Stayed 4 nights in Mar 2022
Response from Belén Ibarra Guest Experience on Mar 27, 2022
Dear Michael, Thank you for your review. We are sorry to learn that you experienced some noise disturbance and wish you had informed a member of our reception team at the time so that these issues could have been dealt with. We'll always do all we can to make sure that you're as comfortable as possible. We are very pleased to know that you appreciated the room we accommodated you in and would like to thank you for highlighting the comfort of our beds; at Barceló we understand that a comfortable and satisfying nights' sleep is a top priority for our guests, therefore we pay close attention when it comes to choosing the mattresses. Moreover, we are happy to know you found our hotel to be in a convenient location for your visit to Alicante . Our breakfasts represent healthy eating habits that have become a better way to live and while travelling. We strive to provide guests with new experiences by introducing local, natural, organic, plant-based and seasonal products and are pleased to know this helped start your day off perfectly. We hope to see you again in the future. Kind regards, Belén Ibarra Guest Experience

8/10 Good

Aly

Traveled with group, Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Mar 2022
Response from Belén Ibarra Guest Experience on Mar 26, 2022
Dear Aly, Please accept our thanks for your kind review regarding your stay. We are delighted to hear that we met your expectations. Our team members always go out of their way to ensure they deliver the best service possible. We look forward to welcoming you back on a future occasion. Best regards, Belén Ibarra Guest Experience

10/10 Excellent

Steve

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A great find
A fantastic find. Close to eveything. The reception staff were friendly and helpful. All other staff were very friendly. Room was spotless and had eveything i needed.Breakfast was lovely and would definitely stay here again.
Stayed 3 nights in Mar 2022
Response from Belén Ibarra Guest Experience on Mar 13, 2022
Dear Steve, Thank you very much for your kind feedback. We appreciate you choosing to stay with us and are delighted you found our location so convenient. Our dedicated team always aim to deliver the best experience possible to all our guests and you will always find them ready to assist at any time. We look forward to welcoming you back for another memorable experience. Best wishes, Belén Ibarra Guest Experience

10/10 Excellent

Steven

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great staff, great position and great breakfast. Highly recommended.
Stayed 3 nights in Feb 2022
Response from Belén Ibarra Guest Experience on Mar 2, 2022
Dear Steven, Thank you very much for your kind feedback. We take pride in catering to our guests’ needs the best way we can and appreciate your kind words. We look forward to welcoming you back for another memorable experience. Best wishes, Belén Ibarra Guest Experience

8/10 Good

Suzanne

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Feb 2022

10/10 Excellent

Emma

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
What a fantastic hotel. The breakfast was so lovely and fresh with a nice healthy selection of things, constantly being refreshed by the friendly staff. All the staff were great and willing to help with any questions. The room and bathroom was lovely and clean and included shampoo AND conditioner (which is always a winner for me!). Location was fab, really close walking to the lovely old town and beach/port. The wifi was fast enough to do conference calls and on the day of check out I worked in the lobby which was lovely and quiet for meetings too. I would highly recommend and would definitely go back here again! Thank you
Stayed 3 nights in Jan 2022
Response from Belén Ibarra Guest Experience on Jan 22, 2022
Dear Emma, Thank you for your kind review. It is wonderful to hear that you enjoyed so much of our hotel. We especially appreciate your mention of our team's courteous and professional service. This inspires us to continue with our efforts to maintain our high standards and ensure that every guest has the best experience possible. We look forward to welcoming you back on a future occasion. Best regards, Belén Ibarra Guest Experience

8/10 Good

Nathaniel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Buena opción en Alicante pero solo por una noche
We spent two nights in the Occidental Alicante and overall enjoyed the stay. The room (a standard) was very small, but the bed was comfortable, the wifi fast, and the shower with great pressure. We buoyed the central location of the hotel and the nearby parking. We found one small bug (not a big deal) in the room, and the thermostat wasn’t entirely functional, which resulted in a room that was rather warm. We would stay again but just for a night or two.
Stayed 2 nights in Jan 2022
Response from Belén Ibarra Guest Experience on Jan 15, 2022
Dear Nathaniel, Thank you for your feedback. Our hotel aims to provide a memorable experience, and we are delighted that you enjoyed our central location and friendly staff. We apologize for any inconvenience or discomfort regarding the room temperature. Please do not hesitate to notify our reception team of such concerns in the future. They are able to modify the temperature setting for our guests to better ensure their comfort. We hope to welcome you back. Best wishes, Belén Ibarra Guest Experience

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2021

10/10 Excellent

Kevin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Much improved
We stayed here a couple of years ago, and the hotel was a bit tired and old fashioned. It has recently been taken over and totally refurbished. What a difference! You wouldn’t believe it was the same hotel. Very good, clean and comfortable. Very good location near the central market.
Stayed 1 night in Dec 2021
Response from Belén Ibarra Guest Experience on Dec 25, 2021
Dear Kevin, Thank you for taking the time to review your stay. We are glad that you had a pleasant stay with us and that you appreciated our service, and location. Our entire team is friendly, professional and would never hesitate to go the extra mile for our guest's comfort. We are happy that we met your expectations. We look forward to welcoming you back on a future occasion. Best wishes, Belén Ibarra Guest Experience

10/10 Excellent

Daniella

Liked: Cleanliness, property conditions & facilities, room comfort
Very good
Stayed 1 night in Dec 2021
Response from Belén Ibarra Guest Experience on Dec 25, 2021
Dear Daniella, Thank you very much for this kind review of your stay. We are delighted to hear that we met your expectations. Thank you again; we hope to welcome you back soon. Kind regards, Belén Ibarra Guest Experience

10/10 Excellent

Adam

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great!
Nice hotel. Clean. Great location. Friendly staff. All you could want.
Stayed 2 nights in Dec 2021
Response from Belén Ibarra Guest Experience on Dec 18, 2021
Dear Adam, We appreciate that you took the time to review your recent stay. We are delighted to hear that you enjoyed your stay and appreciate your kind mention of our convenient location. Our team works hard to ensure that every guest has the best experience possible, and such positive feedback inspires us to continue with our efforts. We look forward to welcoming you back in the future. Kind regards, Belén Ibarra Guest Experience

10/10 Excellent

PG

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice clean well located hotel
Nice clean well located hotel. Friendly staff and a great inclusive breakfast.
Stayed 1 night in Nov 2021
Response from Belén Ibarra Guest Experience on Dec 2, 2021
Dear Guest, Thank you for taking the time to review your stay. Our team is delighted that you found everything to your satisfaction during your stay with us. Your positive feedback is not only a reward but also an incentive for us to continue upholding our high standards of service. The entire team look forward to welcoming you back for a future visit. Kind regards, Belén Ibarra Guest Experience

10/10 Excellent

stuart

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent all round
Excellent hotel in a great central position. Very helpful at check in. Clean rooms of good size. Car parking just over the road. I would stay again
Stayed 1 night in Nov 2021
Response from Belén Ibarra Guest Experience on Dec 1, 2021
Dear Stuart, Thank you very much for your kind feedback. Our guest's satisfaction is everything to us, and it’s made our day to read you had such a pleasant stay and found our central location ideal. We look forward to welcoming you back. Best wishes, Belén Ibarra Guest Experience

2/10 Terrible

Sania

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Stayed 2 nights in Nov 2021

8/10 Good

Terry

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very good
Very Premier Inn. Modern and nothing fancy but comfortable and clean. Not sure what gives it 4 star as there is no pool or gym. However, it's in an ideal spot for discovering Alicante and we've booked again for the New Year.
Stayed 2 nights in Nov 2021
Response from Equipo Occidental Alicante on Nov 30, 2021
Dear Terry, We appreciate that you took the time to share your experience with us. We have read your comments on the room we accommodated you in and regret your disappointment with the layout. We suggest that for any future holiday planning to visit our website where you will find a thorough description of our hotels' rooms and facilities to make sure you find the one that best meets your holiday needs and wishes. We are very pleased to know that you liked the room we accommodated you in and that you found it to be clean and comfortable at all times. We look forward to the pleasure of welcoming you back on future occasions. Best regards, Equipo Occidental Alicante

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Central cozy hotel value for money
Great location. Super friendly staff. Spacious modern room. Some minor details that could be improved (slippery shower, no toilet brush) but overall super happy. Would stay there again
Stayed 3 nights in Sep 2021
Response from Equipo Occidental Alicante on Sep 16, 2021
Dear Panagiotis. We thank you for taking the time to provide us with your feedback. We are pleased to know that you had an enjoyable stay, and greatly appreciate your mention of our team members. Your suggestion has been noted and passed to our housekeeping manager. We will pass on your comments as it inspires our team to continue to provide an excellent service to our guests. We look forward to welcoming you back on a future trip. Best regards. Equipo Occidental Alicante

10/10 Excellent

Patrik

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2021
Response from Equipo Occidental Alicante on Sep 17, 2021
Dear Patrik, Thank you for your positive review, we appreciate it. We do our utmost ensure that our guests have the best experience possible with us and it is truly rewarding to receive such positive feedback. I will be sure to let our team members know how much of an impact they made on your experience. We look forward to welcoming you back on a future occasion. Best wishes, Equipo Occidental Alicante