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Reviews of The Tamarack Club

3 out of 5
The Tamarack Club
6447 Holiday Valley Rd, Ellicottville, NY

Reviews

8.6

Excellent

Rating 10 - Excellent. 44 out of 83 reviews" "
Rating 8 - Good. 25 out of 83 reviews" "
Rating 6 - Okay. 7 out of 83 reviews" "
Rating 4 - Poor. 4 out of 83 reviews" "
Rating 2 - Terrible. 3 out of 83 reviews" "

9.0/10

Cleanliness

8.6/10

Staff & service

8.8/10

Amenities

8.8/10

Property conditions & facilities

7.6/10

Eco-friendliness

Reviews

8/10 Good

Roger

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was a pleasant stay and served our needs.
Stayed 2 nights in Apr 2023
Response from sdehos6447 on Apr 7, 2023
Thank you for your wonderful review! We hop you stay with us again soon.

8/10 Good

Kelly

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2023
Response from sdehos6447 on Mar 17, 2023
Thank you for your review, we hope you stay with us again in the future!

10/10 Excellent

e

Liked: Staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2023
Response from sdehos6447 on Mar 17, 2023
Thank you so much for your great review!

10/10 Excellent

Jamie

Traveled with family
Liked: Staff & service, amenities, property conditions & facilities
Excellent facility, staff, and overall ski town vibe. The indoor/outdoor pool was nice and warm and the free games room activities was a nice touch.
Response from sdehos6447 on Jan 10, 2023
Thank you for your wonderful review of our facility. We hope you come stay with us again soon!

4/10 Poor

Thomas

Disliked: Property conditions & facilities, room comfort
Very Disappointed
When we checked in, the desk clerk noted that we booked through Expedia- she proceeded to give us the worst room in the property - with a balcony that was basically in the parking lot. This is a beautiful mountain resort with plenty of open rooms with views. Also we expected a king bed in the suite and it was a twin bed- the smallest bed that we have ever had. This was supposed to be a romantic getaway for my wife’s birthday and it turned out to be a joke. We should get our money back and you should take them to task for treating loyal customers like trash.
Stayed 1 night in Aug 2022
Response from sdehos6447 on Aug 14, 2022
we are sorry for the inconveniences that you incurred and will address this with management. Thank you for your time.

2/10 Terrible

Melissa

Stayed 2 nights in Jul 2022

8/10 Good

Jenn

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jul 2022

6/10 Okay

Elisa

Traveled with family and small children
Disliked: Cleanliness, amenities
Room was not cleaned during our 4 night stay . Hall light in kitchen area didn’t work. No ice container to hold ice . Queen sofa no linen or pillows . Very uncomfortable
Stayed 3 nights in Jul 2022
Response from sdehos6447 on Jul 22, 2022
We are sorry to hear about you poor experiences. I will address these concerns with upper management.

8/10 Good

Kathleen

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2022
Response from sdehos6447 on Jun 8, 2022
Thank you for staying with us. We hope you stay with us again soon!

8/10 Good

JacLynn

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful views, nice and quiet area. Pools were not open yet for the season, but they were very nice and would love to return in summer. The room was very comfortable and roomy. Door handle sticks a bit, but worked fine with alittle extra push. The staff here was amazing.
Stayed 1 night in Apr 2022
Response from sdehos6447 on Apr 26, 2022
Thank you so much for your wonderful review. We hope you stay with us again in the future!

10/10 Excellent

Beth Borland

Stayed 4 nights in Feb 2022

10/10 Excellent

Shawn

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Very nice place, large rooms, staff was friendly and helpful.
Stayed 2 nights in Oct 2021
Response from sdehos6447 on Oct 22, 2021
Thank you so much for your review. We hope you stay with us again soon!

10/10 Excellent

David

Liked: Cleanliness, room comfort
Beautiful property, could use some updates. Very Clean.
Stayed 1 night in Oct 2021
Response from sdehos6447 on Oct 22, 2021
Thank you for your review. We greatly appreciate the feedback and comments.

10/10 Excellent

Troy

Traveled with group
Liked: Amenities, property conditions & facilities
The outside are with the games was fun, need the get better corn hole boards. The fire pit was awsome, sat outside until late talking with new friends. Great experience
Stayed 1 night in Aug 2021
Response from sdehos6447 on Aug 28, 2021
Thank you so much for your wonderful review of our property. we hope you can come back and see us again soon!

10/10 Excellent

Christine

Traveled with group
Liked: Cleanliness, amenities, property conditions & facilities
Modern building, clean rooms, and building amenities were also clean, appealing, and in good repair. Pool, 2 jacuzzis , and patio area were well-kept and clean. Only disappointment was that the pool area closed at 10 pm, which is early for a vacation night.
Stayed 1 night in Aug 2021
Response from sdehos6447 on Aug 27, 2021
Thank you for your response. We greatly appreciate your feedback and hope you will stay with us again soon!

8/10 Good

Richard

Liked: Cleanliness
No king bed
Everything is great, except rooms need a king size bed.
Stayed 2 nights in Aug 2021
Response from sdehos6447 on Aug 20, 2021
Thank you for staying with us and your suggestion. We will take this up with upper management for you.

10/10 Excellent

Verified traveler

Traveled with group
Liked: Cleanliness, amenities, property conditions & facilities
It was awesome
Stayed 2 nights in Aug 2021
Response from sdehos6447 on Aug 20, 2021
Thank you for your review. We hope you stay with us again in the future!

10/10 Excellent

Diana

Traveled with group
Liked: Cleanliness, room comfort
Beautiful resort!
Been coming here for years. Beautiful resort with great amenities. Nice clean and spacious rooms. Love the heated pool, hot tub, and sauna. Reasonable priced food and drinks as well. Fun for all ages!
Stayed 1 night in Aug 2021
Response from sdehos6447 on Oct 15, 2021
Thank you so much for your review. We are happy that you enjoyed your stay with us!

8/10 Good

froska

Liked: Cleanliness, property conditions & facilities
It was a very relaxing getaway with my Douther . I can’t wait to go back . The only thing I wood like is a breakfast options .
Stayed 2 nights in Jul 2021

10/10 Excellent

Lisa

Stayed 2 nights in Jul 2021

6/10 Okay

Verified traveler

Liked: Cleanliness, property conditions & facilities
Nice place. Very large. High ceilings. Spacious rooms. But we were there during their off season and right after Covid restrictions lifted and they didn’t seem ready for guests. No glasses or cups in the room. No ice bucket. When one was brought up it was dirty and there was no liner. Also, we we’re supposed to have a “slope view”. What we got was a “road view”. Even though the hotel was nearly empty we were given one of the few rooms with no view or balcony. The mattress needs to be replaced as it was sagging in the middle, and the blinds on the one and only window was stuck so we couldn’t close it to block out the road lighting at night. On the plus side, the heated pool is very nice, as are the two hot tubs.
Stayed 1 night in Jun 2021
Response from sdehos6447 on Jun 24, 2021
We are sorry that you experienced some issues during your stay. We hope that you try us again. Please note when you rebook that none of our Deluxe Standard rooms have balconies.

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
This place was really nice, we had a good time and would go back.
Stayed 1 night in Jun 2021
Response from sdehos6447 on Jun 24, 2021
Thank you for your wonderful review! We look forward to having you stay with us again soon.

10/10 Excellent

Verified traveler

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Pool area was excellent
Stayed 1 night in May 2021
Response from sdehos6447 on May 29, 2021
Thank you for yur great review. we hope to see you again soon!

10/10 Excellent

Kristen

Traveled with family
Liked: Cleanliness, room comfort
Best value for money
Accomodations and customer service are superior. Room service came hot and for family of four in about 25 minutes with same quality you get in restaurant.
Stayed 2 nights in Apr 2021
Response from sdehos6447 on Apr 10, 2021
we are glad you enjoyed you stay with us! Thank you for the wonderful review and we hope you stay with again in the future.

10/10 Excellent

Verified traveler

Liked: Cleanliness, amenities, property conditions & facilities
The Tamarack was beautiful and very clean! We enjoyed the outdoor heated pool surrounded by the snow covered slopes!
Stayed 1 night in Apr 2021
Response from sdehos6447 on Apr 10, 2021
Thank you for your response. we hope you visit us again soon!

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Fabulous lodge, swimming pool, and customer service.
Stayed 2 nights in Mar 2021
Response from sdehos6447 on Apr 3, 2021
Thank you so much for your review. We hope that you come enjoy our lovely resort again soon!

8/10 Good

Verified traveler

Stayed 3 nights in Feb 2021
Response from sdehos6447 on Mar 2, 2021
Thank you for your review. we hope you stay with us again soon!

8/10 Good

Verified traveler

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Nice location and accommodations. The TV was on and not working when we got to our room. We went down to the front desk And they sent someone right up to fix the problem.
Stayed 1 night in Nov 2020
Response from sdehos6447 on Nov 24, 2020
Thank you so much for your review. we hope you stay with us in the future!

8/10 Good

HEATHER

Liked: Cleanliness, room comfort
Stayed 1 night in Nov 2020
Response from sdehos6447 on Nov 17, 2020
Thank you for your wonderful review. We hope to have you stay with us in the future!

8/10 Good

Brandon S.

Liked: Cleanliness
Nice place
Only problem I had was the online listing said “valley view” which I would assume we’d get a view of the ski hills but we didn’t. We had a view of the parking lot. Still very nice place and enjoyed our stay.

4/10 Poor

Rebecca

Traveled with family
Not impressed
Front desk women tried charging me for something we didn’t purchase ... they need a better system. Nobody under 18 should be charging anything to an account because apparently somebody charged chips to my room. Shame on the front desk for not being more careful. Our light when coming Into room was not working we had no bedding for the sofa bed and had no soap for the shower and the tv kept going out and then the hotel lost all power.
Stayed 1 night in Sep 2020
Response from sdehos6447 on Sep 8, 2020
Thank you for your review. We apologize for the issues that you experienced during your stay. We take your comments seriously and will address them accordingly.

8/10 Good

Gary

Liked: Cleanliness, room comfort
Stayed 1 night in Sep 2020
Response from sdehos6447 on Sep 8, 2020
thank you for your review!

6/10 Okay

Verified traveler

Stayed 2 nights in Aug 2020
Response from sdehos6447 on Aug 28, 2020
thank you for your review. We hope we will be able to make it up to you in the future.

10/10 Excellent

Kara

Traveled with family
Liked: Cleanliness, room comfort
Shawn de hos. Is excellent at his job. When he’s not there it’s not the same. He knows exactly how to commodate guests in every way. The same can not be said for the rest of the front desk. Thank you Shawn and we will be seeing you very soon
Stayed 1 night in Jul 2020
Response from Rich Sandler, General Manager on Jul 7, 2020
Thank you for your feedback. I'll be sure to pass along your comments to Shawn.

6/10 Okay

Verified traveler

Traveled with group, Traveled with family
Liked: Cleanliness
I think they need to change how long you can stay at the pool after you checkout especially for the price
Stayed 1 night in Jul 2020
Response from Rich Sandler, General Manager on Jul 7, 2020
Thank you for your feedback, under normal circumstances pool access is unrestricted after checkout. These are of course not normal times. We share your frustration and are looking forward to getting back to normal.

10/10 Excellent

Tara

Liked: Cleanliness, room comfort
o for a get away
Great get away. So much to do on site and around the area.
Stayed 1 night in Jul 2020
Response from Rich Sandler, General Manager on Jul 3, 2020
Thanks for the Great review, hope to see you again soon.

2/10 Terrible

Verified traveler

Traveled with family
My credit card was billed twice .... I told the person at the front dedk that i already paid in full online . But she insisted i pay again . Spent teo hours on the phone disputing the online charges... Next year ill stay somewhere else... Wgatever happen to the customer is alwsys right and eiyhout customers we dont have jobs.....
Stayed 3 nights in Mar 2020
Response from sdehos6447 on Mar 13, 2020
We apoligise for the issues that you had with us. We hope to get down to the bottom of the disconnect and that you try us again in the future.

10/10 Excellent

ray

Traveled with group, Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Awesome
Thanks all the friendly service. Will be looking forward to the next visit.
Stayed 1 night in Feb 2020
Response from sdehos6447 on Feb 14, 2020
Thank you so much for your wonderful review. We look forward to having you stay with us again!

10/10 Excellent

Lori, Philipsburg, PA

Traveled with partner
Liked: Cleanliness, amenities
Our room was spacious and overlooking the ski slopes. All the staff was friendly and helpful, from the front desk staff and in John Harvard’s restaurant. I accidentally left behind a pair of slippers in our room. When I called, they looked for them and mailed them back to me! How many places would do that?!
Stayed 1 night in Jan 2020
Response from sdehos6447 on Jan 11, 2020
Thank you very much for your wonderful review. We are extremely happy you enjoyed your stay with us!

8/10 Good

Courtney

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Gem in sleepy Ellicottville
Went to buffalo/Ellicottville for a wedding - the staff couldn’t have been more friendly or accommodating. The room was nothing fancy and I definitely would have preferred a king over a queen bed but the bed was so comfy!
Stayed 1 night in Nov 2019
Response from sdehos6447 on Nov 9, 2019
Thank you so much for your review! We are very glad you enjoyed your stay with us

8/10 Good

Eric

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2019
Response from sdehos6447 on Sep 4, 2019
Thank you for your review. We appreciate your feedback!

10/10 Excellent

David R

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2019
Response from sdehos6447 on Aug 1, 2019
Thank you very much for your review!

10/10 Excellent

shawn

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2019
Response from sdehos6447 on Jul 5, 2019
Thank you so much for your wonderful review!!

10/10 Excellent

Verified traveler

Stayed 1 night in May 2019
Response from sdehos6447 on Jul 5, 2019
Thank you so much for your review. We strive to make your stay as wonderful as possible!

10/10 Excellent

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place, clean, updated, friendly, great amenities. Highly recommend!
Stayed 2 nights in Mar 2019
Response from sdehos6447 on Mar 25, 2019
Thank you so much! We strive to make your stay as enjoyable as possible.

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great place to get away and ski.
Great front desk staff at check in. Nice welcoming lobby. Rooms are nice. Very close to the resort walked right onto the lifts. Every staff member I encountered was very nice and willing to help with anything. Ski check is awesome. The 2 hot tubs were very clean and the pool and locker room area is nice. Great location. Nice restaurant onsite and within walking distance to a few other ones. Downtown is just a short drive. It really is in the heart of Holliday valley resort.
Stayed 1 night in Mar 2019
Response from sdehos6447 on Mar 22, 2019
Thank you for your wonderful review we strive to make your stay with us as enjoyable as possible!

10/10 Excellent

Caitlin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfect night away
Great stay! Loved the hot tub and outdoor setting!
Stayed 1 night in Mar 2019
Response from sdehos6447 on Mar 22, 2019
Thank you for your wonderful review!

8/10 Good

Verified traveler

Liked: Cleanliness, property conditions & facilities
All staff/employees are extremely pleasant and helpful, day and night. Very clean. Indoor/outdoor pool not as expected. It is a small part of a larger Outdoor pool complex which is best suited for above freezing weather. Indoor parking was Wonderful!
Stayed 3 nights in Feb 2019
Response from sdehos6447 on Mar 1, 2019
Thank you for your review. We greatly appreciate it!

10/10 Excellent

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful resort and excellent location to skiing.
Stayed 1 night in Feb 2019
Response from sdehos6447 on Feb 25, 2019
thank you so much for your wonderful review!

10/10 Excellent

Chris, Toronto

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Slope Side accommodations. Ski Valet excellent. Accessible underground parking.
Stayed 1 night in Feb 2019
Response from sdehos6447 on Feb 22, 2019
thank you for your wonderful review!