Mountain view
Check availability

Reviews of Econo Lodge Hornell

2 out of 5
Econo Lodge Hornell
7462 Seneca Rd N, Hornell, NY

Reviews

5.8
Rating 10 - Excellent. 42 out of 347 reviews" "
Rating 8 - Good. 71 out of 347 reviews" "
Rating 6 - Okay. 92 out of 347 reviews" "
Rating 4 - Poor. 66 out of 347 reviews" "
Rating 2 - Terrible. 76 out of 347 reviews" "

5.8/10

Cleanliness

7.0/10

Staff & service

5.4/10

Amenities

5.2/10

Property conditions & facilities

5.8/10

Eco-friendliness

Reviews

2/10 Terrible

Quinton

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I have personal pictures of the two hotel rooms I ended up in, in one night and it's definitely not worth the $120 dollars. I ordered a smoking room paid in full. And got a whole room that wasn't and was told that it was ok. The rooms are VERY dirty there was needle caps and rice in drawers. The housekeepers don't clean, the beds are like prison. One of the two beds had broken glass from a light bulb, and so much built up gunk, as well as sheets that don't fit th beds. I am so disappointed and dissatisfied. This place isn't how it use to bed anymore. My girlfriend is a full time housekeeper at one of the Indus hotels and that type of cleanliness in the econo Lodge is very unprofessional.
Stayed 1 night in Mar 2024

6/10 Okay

Terry

Stayed 3 nights in Feb 2024

10/10 Excellent

Hope

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The people were very nice
Stayed 1 night in Nov 2023

10/10 Excellent

Vicky

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Caleb at the front desk is amazing, very helpful.
Stayed 1 night in Nov 2023

10/10 Excellent

Jason

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I am much happier with this second room then the room i had last week when i stayed.
Stayed 1 night in Nov 2023

4/10 Poor

Marquis

Business traveler
Disliked: Amenities, property conditions & facilities
I booked a smoking room. On arrival i was told the smoking rooms were full. I was given a first floor room with an outside door. The bolts on the door did not work.
Stayed 1 night in Nov 2023

10/10 Excellent

James

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023

10/10 Excellent

Douglas

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2023

2/10 Terrible

Tousha

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Never Stay here!!!!!!
This place was absolutely disgusting! Wads of hair in the bed sheets. Burn holes in the blankets. No drain stoppers in the sink or tub. Hair in the shower. Screen of the windows inside the room. No phone in the room. No outside light in the parking lot area. Painted spots on the walls. When I went to the desk to get a refund “Tara” charged my card again instead of a refund then I was told it could take up to 3 days to get my money back. I would never recommend this place.
Stayed 2 nights in Oct 2023

6/10 Okay

Ada

Traveled with family
Liked: Staff & service
Disliked: Property conditions & facilities
The staff are friendly and super helpful. The rooms and mattresses need upgrading. The area itself is quite.
Stayed 1 night in Oct 2023

4/10 Poor

Ahmed

Traveled with group
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
I would not book this place again
Cheap is the best description of this place. No towels in the room, had to ask for towels. No phone in the room. Poor condition of everything, torn carpets dirty floors, etc.. Local person at the restaurant warned us to stay away after we checked in. This place is frequented by the type of persons you would want to stay very far away from.
Stayed 1 night in Oct 2023

10/10 Excellent

Terry

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023

6/10 Okay

Mark

Traveled with partner
Liked: Staff & service
If you're expecting a five star hotel, you'll be disappointed. If you're expecting a quiet place to sleep for a night and don't need fancy amenities, you'll be pleased. You get what you pay for. The staff was friendly and the area is quiet and safe.
Stayed 1 night in Oct 2023

2/10 Terrible

Jodi

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023

10/10 Excellent

Wendy

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It’s convenient for me because it’s right on the way. It’s private. No bugs.
Stayed 3 nights in Sep 2023

6/10 Okay

Marilyn

Traveled with family
Disliked: Room comfort
Could have been better.
It could have been cleaner and the beds weren’t the greatest.
Stayed 1 night in Sep 2023

10/10 Excellent

Gautham

Liked: Cleanliness, staff & service, property conditions & facilities
Quiet place.
Stayed 1 night in Sep 2023

10/10 Excellent

Sushobhan

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
nice stay, great staff
Stayed 1 night in Aug 2023

6/10 Okay

Adrian

Business traveler, Traveled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Estaba un poco sucio
Stayed 2 nights in Aug 2023

6/10 Okay

Christine

Disliked: Cleanliness, amenities, property conditions & facilities
Outdoor lighting to find room inadequate. Only had a washcloth in the bathroom. TV didn't work and there was no instructions. Tried to call the office by darling zero as there where no instructions. Room could use update. Bathtub faucet drip, toilet seat cheap wobbly. Bathroom door can you send update. This is pretty much says it all.

2/10 Terrible

Mehbub

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Poor bed, hard to sleep.

10/10 Excellent

philip

Good
Stayed 1 night in Aug 2023

8/10 Good

Henry

Liked: Cleanliness, staff & service
Stayed 2 nights in Jul 2023

6/10 Okay

Jack

Stayed 1 night in Jul 2023

8/10 Good

Andrew

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2023

4/10 Poor

Irene

Disliked: Cleanliness, staff & service, property conditions & facilities
There was a lot of dust around the room and the floor was in need of a good cleaning. No television due to remote needing new batteries.
Stayed 1 night in Jul 2023

2/10 Terrible

George

Disliked: Staff & service
Stayed 1 night in Jul 2023

2/10 Terrible

Alan

Traveled with group
Disliked: Cleanliness, property conditions & facilities
This place should be leveled. Meth heads hanging out in the parking lot. Condition of the rooms was absolutely horrendous. Do not stay here!
Stayed 2 nights in Jul 2023

8/10 Good

Louise

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
This property is under renovation and restoration but was clean and all staff were particularly wonderful. It has a bad wrap that I wish wasn’t talked about as it’s in beautiful surroundings and it’s being improved daily and the price was great for us being fixed income seniors. NO BED BUGS, towels were white as snow, shower had great water pressure and beds were clean. I was pleasantly impressed by the people and didn’t feel unsafe at all.
Stayed 2 nights in Jun 2023

8/10 Good

David

Business traveler
Liked: Cleanliness, staff & service
Pretty basic but good value. Only issue was the biker in the adjacent room revving his engine at O-Dark thirty. Oh yeah, dead bolt on door didn't work.
Stayed 2 nights in Jun 2023

6/10 Okay

scott

Traveled with family
Stayed 1 night in Jun 2023

8/10 Good

Vilia

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2023

6/10 Okay

DEBORAH

Traveled with group
Liked: Property conditions & facilities
Disliked: Cleanliness
It was convenient for my purpose.
Stayed 1 night in May 2023

6/10 Okay

Laquita

Good clean basic accommodations
It was a decent place to stay and a clean basic motel. My room and the hallway was renovated with new paint and maintained landscaping. It is an older property but safe and clean. The staff was friendly but there was no daily housekeeping service. You have to go to the front office to ask for towels and toilet paper. There was a mini- fridge and microwave in the room. It can feel a bit isolated due to the decentralized motel design but I felt safe enough.
Stayed 3 nights in May 2023

8/10 Good

Ken

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
I just love the location of this place peaceful
Stayed 1 night in May 2023

4/10 Poor

Linda

Business traveler, Traveled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
The property was poorly maintained with remnants of mold covered up with paint, broken doorjams, and overall disrepair. it was the only room available other wise I would have stayed else where.
Stayed 1 night in May 2023

2/10 Terrible

Joanne

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
This was the worst place. It smelled like nasty cigarettes. The room was stuffy and the air conditioner did not work. There were dead bugs on the floor by the window. There was a hole in the wall. The bathroom light did not work and the electrical was exposed. Everything was dirty. Didn’t even looked like they ever cleaned. The wall paper was pealing off the walls. The flooring was missing by the bathroom. I couldn’t even stay there. I just left. No way could I have stayed in that filth!
Stayed 1 night in May 2023

6/10 Okay

Nelson

Disliked: Cleanliness
Stayed 1 night in May 2023

4/10 Poor

Barry

Traveled with partner
Disliked: Cleanliness, property conditions & facilities
There was an unpleasant smell in the room like stale beer. The bath tube was very stained.
Stayed 1 night in May 2023

6/10 Okay

Heather

Traveled with partner
The staff were very helpful. They're renovating little by little.
Stayed 1 night in Apr 2023
Response from Manager on May 2, 2023
Thank you for the positive feed back we are trying our best to slowly make changes.

2/10 Terrible

Lawrence

Stayed 3 nights in Nov 2022

2/10 Terrible

Bobbiejo

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Sleepless in Hornel..brutally honest..
We will never go back..started with false advertising ..shows pics of and says room has balcony..patio door was screwed shut,no handle,all flooring was filthy,no hot water..barely warm,dirty tub,faucet knobs,outlet didn’t work near bathroom to dry/style hair..uncovered exhaust squeezed so loud,one bed super hard other bed squishy,not real blankets on the full size bed not queen they’re thin like sheets had to use our own out of truck…said we get bagels etc for breakfast..nothing but a waffle and coffee with no lid so can’t travel with it.everything just felt filthy,stained curtains covering patio doors,people living there showing up to breakfast room in Jammie’s with no shoes…nothing good to say about trip except guy at check in was nice
Stayed 2 nights in Oct 2022

2/10 Terrible

Barbara

Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
First of all, since I arrived after dark, it was difficult to follow the roadway and find the hotel office. Upon entering my room, the first thing i noticed was the poor upkeep of the room. It has not been paintted in a very long time, the ttrack along the wall with electrical outlets waas broken and had sections missing. The top of the small room refrigerator was extremely warm to the touch and it actually froze the bottle of water I put in there. The arms of the chair in the room were covered with duck tape. There was dirt arounf the bed frame that I saw once I moved the pillows away from the "head board" that was attached to the wall. The faucet in the bath tub leaked continually and the exhauste fan covered was not properly installed leaving a lage opening for bugs to enter the room which they did. The bath tub was extremely dirty. Ths location, by far, was the worst Econo Lodge I have ever stayed at. I will NEVER stay at this location ever again. It was definitely not worth saving $30 per night. I did not feel safe or comfortble at this location at all.
Stayed 1 night in Oct 2022

10/10 Excellent

Ashley L

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Good price, had everything we needed, staff was friendly and helpful. A nice simple motel experience.
Stayed 1 night in Jul 2022

2/10 Terrible

Christopher

Stayed 3 nights in Sep 2022

10/10 Excellent

william

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice place. Good value.
Stayed 1 night in Sep 2022
Response from gm on Oct 27, 2022
Thank you for your feed back I will pass this on to our team.We hope to see you again!

2/10 Terrible

Christina

Traveled with partner
Disliked: Cleanliness, property conditions & facilities
The room smelled so bad it was hard to breathe. The property itself was disgusting with garbage and vomit everywhere. Lots of vagrants hanging around made it feel very unsafe. Do not stay here!!
Stayed 1 night in Sep 2022

8/10 Good

Rosie

Stayed 1 night in Sep 2022

8/10 Good

MD REZAUL, Great Neck

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
clean and quiet
Stayed 1 night in Aug 2022

8/10 Good

Sue

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Would stay again
The young man at the desk was friendly and helpful. Room was kind of dark but clean and comfortable.
Stayed 2 nights in Aug 2022
Response from GM on Oct 27, 2022
Thank you for your response we truly appreciate the positive feedback. We hope to see you again.