Ratings based on 132 Verified Reviews

They paid and stayed. We double-checked.
4.5 out of 5
95% of guests recommend
4.7 Room cleanliness
4.7 Service & staff
4.6 Room comfort
4.6 Hotel condition
They paid and stayed.
We double-checked.
5 out of 5
Recommended
for Everyone
by A verified travelerfrom hamburg, ny

Very clean hotel close to casino

Posted Apr 7, 2015
Pros: Very clean, close to casino
Very clean hotel. Supplied shuttle to the casino.Breakfast was very good. Would definitely stay here again and highly recommend this hotel.
4 out of 5
Recommended
for Everyone
by A verified travelerfrom Niagara Falls,ON

Nice hotel

Posted Mar 9, 2015
Pros: It was clean and tidy!
Cons: The heating unit in the room was very noisy and kept coming on.
Location: Very close to casino with a free shuttle to and from. Close to a couple of ski resorts in nearby towns. Close to PA border for shopping and dining.
When we got to this hotel, everything was ready for us. No problems checking in. Room was very clean. Mattress was a little uncomfortable and the heat was very noisy, it kept coming on. Refrigerator was very noisy the first night. They probably just plugged it in before we got there. We just unplugged it for the first night, left it plugged in while we were gone for the day and it was fine the second night. Our keys would not work after a day, but the manager came and helped us out, he said the battery in the door was probably needing replacing. There were a good choice of breakfast foods and plenty of coffee and tea at all times. The pool and hot tub were stinky, but we used them anyway. All in all, a nice place to stay close to Holiday Valley.
Comment from Hotel Management
Mar 16, 2015 by Holiday Inn Express Team, Hotel Management
from Niagara Falls, Thank you for your review. Overall it seems you enjoyed your stay with us and we are happy that you did. When traveling, things are not always like they are at home and finding items that are completely quiet, it is very rough to do but we try our best. Our refrigerators are not in our bedrooms at home, nor the main heating unit, so peace and quiet are something we are used to. It has been a bitterly cold winter and the units are kicking on and off to keep us warm inside. Our refrigerators are quieter when kept on continuously, as you did find out. We apologize for your room not being completely silent but are very happy that you found us close to where you needed to be and that breakfast was enjoyable. After a busy weekend night, our pool area probably didn't smell as you would have wished but we are right on it first thing, to ensure everyone's safety. We can assure you that we take every precaution to keep our complete hotel safe. Again, thank you for your comments and we look forward to seeing you again in the near future. Please Take Care and Stay Smart-Stay with Us! The Holiday Inn Express Team - Salamanca NY
5 out of 5
Recommended
for Everyone
by A verified travelerfrom Buffalo, NY

Great stay with my little kids

Posted Feb 24, 2015
Pros: Room comfort, breakfast, and quietness.
Cons: Room carpet was partially wet and cold, and the heater was very noisy so we had to turn it off. With the heater tuned off, it was still pleasant.
Location: Holiday Valley is near, and a casino is right next to the hotel. Train museum is in town.
We stayed there3 nights, and it was so comfortable in the room. The breakfast was very good. We enjoyed snowboarding at Holiday Valley for three days. It was only about 20 minutes ride from there. It was very pleasant to stay there.
Comment from Hotel Management
Mar 12, 2015 by HIE Team, Hotel Management
Thank you, Connie for your kind words. We are delighted that you enjoyed your stay with us and had the delicious breakfast to start your day of snowboarding. We hope you will stay with us again as you enjoy not only the winter activities but the summer things to do, as well. Allegany State Park and Holiday Valley have many things to temp your fun gene! We hope you will come stay with us again as we look forward to seeing you. Take Care. Stay Smart-Stay with Us! The Holiday Inn Express Salamanca Team
5 out of 5
Recommended
for Everyone
by A verified travelerfrom youngstown oh

Nice hotel close to Holiday Valley

Posted Feb 22, 2015
Great hotel to stop at on the way to holiday valley and crash for the night so you don't have to wake up super early to be the first on the slopes!
Comment from Hotel Management
Mar 12, 2015 by HIE Team, Hotel Management
Thank you bronson for staying with us and for your kind comments. We are here to help you get a great nights sleep so you stay in dreamland as long as you want, as the slopes will be there all day and evening long! Come stay with us in the summer, as well, as there are plenty of things to do (without heavy gear) such as Allegany State Park and Holiday Valley for more fun and enjoyment. We look forward to seeing you again. Take Care. Stay Smart-Stay with Us! The Holiday Inn Express Salamanca Team
5 out of 5
Recommended
for Couples
by Michaelfrom Kent

Nice getaway

Posted Jan 24, 2015 on Hotels.com
We enjoyed the hotel. The pool and hot tub were clean.
Comment from Hotel Management
Apr 11, 2015 by Holiday Inn Express Team, Hotel Management
Thank you so very much, Michael for your kind words. We do try to keep everything very neat and clean so that every time you visit, we are as good as you remembered. We hope to see you again soon. Please take care. The Holiday Inn Express Team - Salamanca
5 out of 5
Recommended
for Couples
by Jamesfrom Angola

Perfect weekend getaway

Posted Jan 24, 2015 on Hotels.com
Perfect.
Comment from Hotel Management
Apr 11, 2015 by Holiday Inn Express Team, Hotel Management
James, we are tickled you had a perfect weekend getaway. We strive to make sure every aspect of your stay is wonderful and so you will come visit us often. We hope to see you again soon. Please take care. Stay Smart-Stay with Us. The Holiday Inn Express Team-Salamanca
5 out of 5
Recommended
for Couples
by A verified traveler

Posted Jan 20, 2015 on Hotels.com
Comment from Hotel Management
Feb 27, 2015 by Holiday Inn Express Team, Hotel Management
Thank you, Traveler! We appreciate your five star rating as that makes our day. We work hard every day to meet or exceed your expectations and believe we did so with you. We hope to see you again soon. Take Care and Stay Smart-Stay with Us! The Holiday Inn Express Team-Salamanca, NY
2 out of 5
Recommended
for Families
by A verified traveler

unruly guests made for a nightmare stay

Posted Jan 15, 2015 on Hotels.com
The hotel was well maintained...however our stay was horrible thanks to the guests rooming next door...they partied all night and at 4am I had to call the front desk because they began fighting and saying they were going to kill each other. I had 2 small children in the room and became very concerned.
Comment from Hotel Management
Feb 27, 2015 by Holiday Inn Express Team, Hotel Management
We are so very sorry that you had unruly neighbors. We want you to come stay with us and completely enjoy your stay. There is no reason another guest should interfere with your stay let alone your sleep. Once we were alerted, the partyers should have ceased their noise and if not, you should always call the front desk again so they can be completely quieted so you could rest comfortably. Again, we so apologize and would hope that you would give us another chance for you to completely enjoy your stay from entering until you had to leave us for home. Please take care and Stay Smart-Stay with Us! The Holiday Inn Express Team-Salamanca, NY
5 out of 5
Recommended
for Couples
by Rebeccafrom Pittsburgh

Close to the slopes!

Posted Jan 8, 2015 on Hotels.com
Great stay. This is the perfect distance to the local ski resort. Will recommend to all my friends and family!
Comment from Hotel Management
Feb 27, 2015 by Holiday Inn Express Team, Hotel Management
THANK YOU REBECCA!! We love it when our guests rate us 5 stars as well as having them completely enjoy their stay. That means we met or exceeded your expectations and that is what we want for all our guests stays. There are more things to do in our area when the weather breaks, such as Allegany State Park and the Zip Line and Mountain Coaster at Holiday Valley. So much to do in our area including the fun at the Seneca Allegany Casino, with 5 restaurants! We hope to see you again in the near future. Please take care and Stay Smart-Stay with Us! The Holiday Inn Express Team -Salamanca, NY
5 out of 5
Recommended
for Everyone
by A verified travelerfrom Pittsburgh, PA

Overnight accommodations with great breakfast!

Posted Jan 2, 2015
Pros: Convenient to bingo and casino as well as 86.
Very clean and nicely decorated rooms. The breakfast and lounge areas were inviting.
Comment from Hotel Management
Mar 12, 2015 by HIE Team, Hotel Management
Thank you Mary Ellen for your 5 Star rating as well as your very kind words. We try very hard to keep everything very clean and our rooms are nice and cozy. Our breakfast has everything to start your day of right and the Great Room is there for you to sit alone or with friends to enjoy every second of your stay. We sure hope we get to see you again soon. Please take care and Stay Smart-Stay with Us! The Holiday Inn Express Team-Salamanca, NY