Ratings based on 151 Verified Reviews

They paid and stayed. We double-checked.
4.5 out of 5
95% of guests recommend
4.7 Room cleanliness
4.6 Service & staff
4.5 Room comfort
4.6 Hotel condition
They paid and stayed.
We double-checked.
5 out of 5
Recommended
for Everyone
by A verified traveler from Oklahoma

Exactly as expected

Posted Jul 29, 2014
This hotel was clean, the staff friendly and helpful, the room spacious and comfortable, and is was in a good location. It was exactly what I expected for the price. If I was to suggest improvements it would be more fruit and unprocessed foods in the breakfast bar and an upgrade on the mattresses.
Comment from Hotel Management
Jul 31, 2014 by Imelda, Hotel Management
Hello Angela! Thank you for your nice comments about our hotel and I will pass along you recommendations. Thank you again!
2 out of 5
by A verified traveler from Texas

Disrespectful neighbors

Posted Jul 29, 2014
Pros: Jet tub
Cons: People with Kids need to be separate from adults, need fresh made breakfast, and tell your tenants to be respectful and quiet when they check in.
Our family got only 4 hours sleep last sat night! Due to kids running across the floor which is our ceiling. Neighbors beating on the wall, slamming doors and pantry doors, and dresser drawers. Breakfast was all frozen and heated up in a microwave,not homemade!
Comment from Hotel Management
Jul 31, 2014 by Imelda, Hotel Management
Hi Dan, I am so sorry that you had rude neighbors. We try our best to be a home away from home, but sometimes we are not able to control the actions of our guests. We are a limited service hotel and do not have a full kitchen to make breakfast. Thank you!
5 out of 5
Recommended
for Everyone
by A verified traveler from Houston, Texas

Family Trip

Posted Jul 8, 2014
Pros: That the front desk called and checked to see if everything was to out liking. This really surprised us and made us feel welcomed.
Cons: The only complaint I have would be that on Sunday night there was a foul odor that entered into our room.
Location: Near a lot of good restaurants and shopping venues.
What we experienced at the Holiday Inn Express of Allen Texas was great! Everything was beyond what we thought it would be. Being so close to the Hwy 75 I figured it would be loud but that was not the case! The room was quiet and comfortable. We will be staying here for any future trips to this area.
Comment from Hotel Management
Jul 12, 2014 by Imelda, Hotel Management
Juan, Thank you for taking the time to write this review. We are thrilled you enjoyed your stay. I am sorry that there was an odor the second night. I am glad that you plan to stay with us again. We look forward to it!
2 out of 5
by A verified traveler

uncomfortable bed

Posted Jun 13, 2014
Pros: The location
Cons: You could get comfortable pillows and 300 thread count sheet.
Location: I used to live in the area, so I know how to get wherever I need to be.
The room was clean, and the overall appearance was okay, but the bed was very uncomfortable. The pillows were cheap, and the sheets were unbelievably cheap.
Comment from Hotel Management
Jun 24, 2014 by Imelda, Hotel Management
Hello! Thank you for sending us your comments. I am so sorry you didn't enjoy your stay. Our bedding is part of the Holiday Inn Express brand standards. We hope you try us again the next time you are in the area.
5 out of 5
Recommended
by A verified traveler

This traveler left a rating score only Posted Jun 10, 2014 on Hotels.com
5 out of 5
Recommended
for Everyone
by Greg

Excellent

Posted Jun 3, 2014
Everything was Great, the staff was very helpful and courteous.
Comment from Hotel Management
Jun 5, 2014 by Imelda, Hotel Management
Hello! I am glad that you enjoyed your stay with us! Thank you for taking the time to review our hotel!! See you next time!
4 out of 5
Recommended
by A verified traveler

This traveler left a rating score only Posted May 27, 2014 on Hotels.com
2 out of 5
Recommended
for Business Travelers
by A verified traveler

Was treated with less value than other customers

Posted May 19, 2014 on Hotels.com
The hotel itself was wonderful! But I booked 2 nights nights through Hotels.com separately, not two nights at the same time. So when I checked in I asked if I could stay in the same room for both nights though I booked separately and they said yes, no problem! But then they called and woke up me up the next morning, said I had to pack up and come to the front desk because they had booked my room to another customer that day. So I had to move. I felt very undervalued. I ended up leaving and not staying my second night.
Comment from Hotel Management
Aug 2, 2014 by Imelda, Hotel Management
Hello! Thank you for taking the time to review our hotel and I am glad that you enjoyed it. After talking to our front desk staff, unfortunately, there was not a way for you to stay in the same room. I am very sorry you were misinformed. I hope you try us again the next time you are in Allen!
5 out of 5
Recommended
for Families
by Barbara from west Texas

Super Stay

Posted May 6, 2014 on Hotels.com
Very nice hotel. Clean and comfortable. Pretty good breakfast. Evening clerk was very friendly and helpful.
Comment from Hotel Management
Jul 12, 2014 by Imelda, Hotel Management
Barbara, We appreciate your comments! We hope to see you again when you are in our neck of the woods!
5 out of 5
Recommended
by A verified traveler

This traveler left a rating score only Posted Apr 23, 2014 on Hotels.com