Ratings based on 338 Verified Reviews

They paid and stayed. We double-checked.
4.8 out of 5
100% of guests recommend
4.9 Room cleanliness
4.8 Service & staff
4.9 Room comfort
4.9 Hotel condition
They paid and stayed.
We double-checked.
4 out of 5
Recommended
for Couples
by A verified traveler

Good Location

Posted Jul 3, 2015
Pros: Location worked well for us. Nice staff and the availability of 2 bedroom, 2 bath suites is a big plus for us.
Cons: Can't think of anything.
Location: Shopping, restaurants, etc. were our primary interest. Will be nice when road construction is done, but we drove back roads while there primarily.
Since I apparently got my dates wrong and showed up on Sunday instead of Monday afternoon, the hotel did a wonderful job of accommodating us without changing rooms and allowed us to cancel Wednesday night. Only minor issues were television did not turn on in living area, but we had two others that worked fine. Lightning knocked out the a/c/ on last night, but apparently the rooms are well insulated as we were very comfortable until about 9:00 a.m. on morning we were checking out.
Comment from Hotel Management
Jul 8, 2015 by Adrian Sugars, Hotel Management
So glad we were able to accommodate you with an early arrival, and we appreciate you choosing our hotel. I'm glad to see that overall, your stay with us was a pleasant one, although I'm sorry to see Mother Nature knocked out our A/C system. I've also let me engineer know about the TV issues in your suite. Thanks again, and we hope to welcome you back soon!
3 out of 5
Recommended
for Everyone
by A verified traveler

Good Stay!!!

Posted Jun 14, 2015
Pros: We have stayed there numerous times, due to work. We really like the location.
Cons: Go back to dinner arrangements!!! Also work with housekeeping staff, to remind them it's okay for someone to ask of them without them getting upset.
Location: Shopping at the Outlets, Grocery Stores, Mall, etc....there's a lot to do around this area.
We just had an okay stay this time around...., we weren't too happy with the housekeeping staff or kids running down the hallways. Housekeeping came and went, didn't replace items as usual. I did ask the housekeeper to replace the items, she did. Although, I wasn't too happy because she seemed very rude after me telling her; she'd come in to clean and move things around pretty loud slamming things as she cleaned...YIKES!!! Honestly I felt she cleaned as if she was doing it sarcastically, after being asked. I've never complained and/or have written a negative comment, although this time around was not as pleasant as many other times.
Comment from Hotel Management
Jun 30, 2015 by GeneralManager, Hotel Management
Many thanks for reviewing your stay, and we appreciate you continuing to choose our hotel when visiting the Allen area. I'm sorry to see there were some missteps during your stay, and I've forwarded your comments to my team to ensure we're not overlooking any opportunities to improve our overall service. We appreciate you bringing your concerns to our attention, and we hope to welcome you back soon.
4 out of 5
Recommended
for Business Travelers
by David from Houston

North Dallas

Posted May 1, 2015 on Hotels
Very nice hotel. Will stay there again
Comment from Hotel Management
Jul 18, 2015 by GeneralManager, Hotel Management
Thanks for the review, David, and we appreciate you choosing our hotel. We hope to welcome you back soon!
5 out of 5
Recommended
for Families
by A verified traveler

Great stay

Posted Apr 25, 2015 on Hotels
Very convenient location just off the highway. Breakfast was better than other Homewood locations I have stayed at.
Comment from Hotel Management
Jul 4, 2015 by GeneralManager, Hotel Management
Many thanks for the 5-star review, and we appreciate you choosing our hotel. Glad to see your stay was a pleasant one, and that our accommodations and amenities - including breakfast - met your needs. We look forward to welcoming you back soon!
5 out of 5
Recommended
for Families
by Michelle from Wilmington DE

Enjoyable stay!

Posted Apr 23, 2015 on Hotels
We had a very enjoyable stay. My son and 3 of his friends were participating in a scooter competition and the room was perfect for myself and 4 teenage boys. The staff was very friendly and accomodating!
Comment from Hotel Management
Jul 4, 2015 by GeneralManager, Hotel Management
Thanks very much, Michelle, and glad to see you and four teenage boys (!) all enjoyed your stay with us. I hope the competition was also a success, and we're glad we were able to be a part of your Texas trip. Thanks again, and we look forward to welcoming you back!
5 out of 5
Recommended
for Families
by Richard from San Antonio

Fabulous stay!

Posted Apr 22, 2015 on Hotels
Breakfast wonderful. Room was roomy, comfortable, bed and pillows fabulous. I love this hotel!
Comment from Hotel Management
Jul 4, 2015 by GeneralManager, Hotel Management
Thanks so much for the 5-star review, Richard, and we so appreciate you choosing our hotel. Glad to see your stay was a pleasant one, and especially that you "love this hotel!" We want all of our guests to feel welcome and reviews such as yours let us know we're on the right track. Many thanks again!
5 out of 5
Recommended
for Families
by Bernd from Tulsa

Highly recommended

Posted Apr 6, 2015 on Hotels
The stay was very pleasant (as always in Homewood Suites).
Comment from Hotel Management
Jun 13, 2015 by GeneralManager, Hotel Management
Thanks Bernnd, and we so appreciate you choosing our hotel. I'm glad to see your stay was a pleasant one; we look forward to welcoming you back soon!
4 out of 5
Recommended
for Everyone
by A verified traveler

Nice hotel close to shopping

Posted Apr 4, 2015
Enjoyed our stay, room was nice. Bed was comfortable, full size fridge. Didnt get to enjoy the hot tub because another family stayed in it for over an hour and had to go to the front desk to ask for pool towels. They need a towel station by the pool
Comment from Hotel Management
Apr 9, 2015 by GeneralManager, Hotel Management
Glad to see your enjoyed your stay with us, and we appreciate you choosing our hotel. I've forwarded your comments to my housekeeping team to ensure we're not overlooking any areas to improve our overall service, such as keeping towels near the pool. Thanks again, and we look forward to welcoming you back!
5 out of 5
Recommended
for Families
by A verified traveler

great stay

Posted Mar 31, 2015 on Hotels
My family enjoyed every moment
Comment from Hotel Management
Jun 13, 2015 by GeneralManager, Hotel Management
So glad you and your family enjoyed every moment, and we appreciate the 5-star review. We look forward to welcoming you back!
5 out of 5
Recommended
for Families
by James from Bixby, Ok

This place does it RIGHT!!

Posted Mar 24, 2015 on Hotels
Everything from check in, breakfast, quiet, clean was spot on, nice job to the team at this location!
Comment from Hotel Management
Jun 13, 2015 by GeneralManager, Hotel Management
Thanks so much, James - doing it right is exactly what we strive to do, and I'm so glad you enjoyed your stay with us. We appreciate you choosing our hotel, and look forward to welcoming you back!