Ratings based on 431 Verified Reviews

They paid and stayed. We double-checked.
3.8 out of 5
87% of guests recommend
4.0 Room cleanliness
4.0 Service & staff
3.9 Room comfort
3.7 Hotel condition
They paid and stayed.
We double-checked.
2 out of 5
by A verified traveler

Posted Sep 19, 2014
Did not appreciate that there was no elevator and we were on second floor, plus there was a dog field trail and there were dogs in a lot of the rooms.
3 out of 5
by A verified traveler from Pennsylvania

Disappointing Best Western hotel

Posted Sep 8, 2014
Pros: We had several very heavy boxes and they did provide someone to carry the boxes to our room but no one was available at checkout as promised.
The hotel was very shabby and not particularly clean. There was no elevator and everything had to be carried to the second floor. Could easily hear voices from adjacent rooms at normal speaking levels. Second day did not receive enough towels (only single hand towel for 2 people) or a bath mat.
2 out of 5
by A verified traveler

Not very good

Posted Sep 7, 2014
Pros: nothing!
Cons: Everything
Rooms aren't that clean or well maintained. Many fixtures are old or non-functioning. Week-end housekeeping was non-existant for my room, had to reuse wet towels. Noise levels are very annoying.
5 out of 5
Recommended
for Everyone
by A verified traveler from Maine

Total Satisfaction

Posted Aug 29, 2014
Pros: The warm, "down home" feeling.
Cons: No comment
Location: A doorway to Amish country. Loads of opportunities to enjoy persons and beautiful, sparkling country.
If your plans call for a visit to Amish country around Lancaster/New Holland, PA, plan to stay at The Richmond House Bed and Breakfast, New Holland. Great hosts, clean, well appointed rooms, comfortable beds and superb breakfasts to please the most critical!
3 out of 5
Recommended
for Everyone
by A verified traveler from Pennsylvania

Posted Aug 28, 2014
Pros: Swimming Pool
Cons: Took too long to get served at restaurant; had busy day and ended up leaving the facility to get dinner.
Restaurant needs more staff when hotel is booked up.
5 out of 5
Recommended
for Everyone
by A verified traveler from Paterson, NJ

Excellent

Posted Aug 25, 2014
Pros: The rooms and staff
Cons: Nothing
Location: Malls, Bethlehem Old City, Poconos
My experience at the Best Western as great, I enjoyed everything about it. The hotel was excellent and the staff were wonderful. My trip was very relaxing and fun.
2 out of 5
by A verified traveler from hamden CT

Staff pleasant. Cleanliness lacking.

Posted Aug 23, 2014
Two rooms. Shampoo and soap from prior occupant still in shower. Door handle fell off. Hair on top if the hair dryer. I would not recommend this hotel.
5 out of 5
Recommended
for Everyone
by A verified traveler

Good location for visit to Lehigh University

Posted Aug 22, 2014
Nice hotel. The pool looked great! Wish we had remembered our swim suits. Room was clean and bed comfortable. Liked that there were different resturant and bar options right in the hotel. Included breakfast had good options and nice & helpful staff.
4 out of 5
Recommended
for Everyone
by A verified traveler from New York

Family group

Posted Aug 18, 2014
We went a group of 16 all family members for 2 nigths . Hotel staff were very polite, very good breakfast, the restaurant has a veried menu. The rooms are a bit old, a little face lift will help.
1 out of 5
by A verified traveler from n/a

Terrible hotel

Posted Aug 17, 2014
Will never stay at a best western again. Isn't that enough said