Interior entrance

Reviews of The View Inn & Suites

2.5 out of 5
The View Inn & Suites
3191 Highfield Drive, Bethlehem, PA

Reviews

7.0

Good

Rating 10 - Excellent. 293 out of 1011 reviews" "
Rating 8 - Good. 270 out of 1011 reviews" "
Rating 6 - Okay. 176 out of 1011 reviews" "
Rating 4 - Poor. 112 out of 1011 reviews" "
Rating 2 - Terrible. 160 out of 1011 reviews" "

7.0/10

Cleanliness

7.6/10

Staff & service

6.6/10

Amenities

6.6/10

Property conditions & facilities

7.0/10

Eco-friendliness

Reviews

4/10 Poor

udean

Disliked: Staff & service, property conditions & facilities
Stayed 14 nights in Mar 2024
Response from View Inn & Suites on Mar 24, 2024
Thank you for your feedback!

10/10 Excellent

Patrick

Business traveler, Traveled with family
Liked: Staff & service
Staff was very friendly.
Stayed 1 night in Mar 2024
Response from View Inn & Suites on Mar 23, 2024
We appreciate your positive feedback!

10/10 Excellent

Jane

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Quiet and reasonably priced. Will definitely stay again.
Stayed 1 night in Mar 2024
Response from View Inn & Suites on Mar 22, 2024
So happy to hear you enjoyed your stay!

10/10 Excellent

Dawn

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was very nice. The room was clean. Breakfast was good and hot. The room didn’t have a remote to the television but they brought one up the next day.
Stayed 1 night in Mar 2024
Response from The View Inn & Suites. on Mar 20, 2024
Thank you so much for your feedback! Glad to hear you enjoyed your stay.

2/10 Terrible

Carmen

Stayed 5 nights in Feb 2024
Response from The view inn & suites on Mar 20, 2024
Thank you for your feedback.

8/10 Good

Ruben

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Didn’t smell like smoke in the room
Stayed 1 night in Mar 2024
Response from View Inn & Suites on Mar 15, 2024
Thank you for your feedback!

10/10 Excellent

Michelle

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved it
Stayed 1 night in Mar 2024
Response from View Inn & Suites on Mar 15, 2024
Thank you for your feedback!

6/10 Okay

Kaylene

Liked: Staff & service
Staff was nice and friendly, room needs updated
Stayed 1 night in Mar 2024
Response from View Inn & Suites on Mar 15, 2024
Thank you for your feedback!

2/10 Terrible

William

Disliked: Cleanliness, staff & service, property conditions & facilities
I had to pay Double Money Expedia kept my money and won’t refund me back. I had to pay the Motel Again in order to Stay there. Expedia you are refusing to contact me, but I’m not quitting BETTER BUSINESS BUREAU NEXT!! William T Frye
Stayed 2 nights in Mar 2024
Response from View Inn & Suites on Mar 15, 2024
We are so sorry you've had this experience, unfortunately have no control over how expedia chooses to handle that. Thank you for your feedback.

8/10 Good

Netzer

Liked: Cleanliness, staff & service
Stayed 1 night in Mar 2024
Response from View Inn & Suites on Mar 10, 2024
Thank you for your feedback!

8/10 Good

JustinA

Traveled with partner
Had a pleasant stay Room was clean Bed was comfy
Stayed 5 nights in Mar 2024
Response from View Inn & Suites on Mar 10, 2024
Thank you for your feedback!

8/10 Good

Miesha

Liked: Cleanliness, staff & service
The staff is always nice. The place is clean and quiet. It just needs some upgrades.
Stayed 2 nights in Feb 2024
Response from View Inn & Suites on Mar 10, 2024
Thank you for your feedback!

4/10 Poor

Carl

Business traveler
Disliked: Amenities, property conditions & facilities
The receptionist was very help but the management was horrible no one was available to assist myself on the young lady at the counter. The building was not in the best condition with the hallways peeling wall paper and water stains from a leaking roof in many spots in the hallway. The security deposit for the room is rediculous and robbery . I will never be staying here again and I’ve stayed in many hotels in the Allentown Bethlehem area…. The area around is great but find another place to stay.
Stayed 3 nights in Feb 2024
Response from View Inn & Suites on Mar 10, 2024
Thank you for your feedback!

10/10 Excellent

Walbenar

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything excellent.
Stayed 1 night in Mar 2024
Response from View Inn & Suites on Mar 10, 2024
Thank you for your feedback!

10/10 Excellent

ellen

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
For the price, you can’t get better! Did not know there was a full breakfast! Fantastic! Bed was amazing. Pillows were amazing…. coffee maker, microwave and refrigerator in the room. The only thing I can say is that the toilet paper roll handler was broken and my toilet paper rolls were on the back of the toilet.
Stayed 1 night in Mar 2024
Response from View Inn & Suites on Mar 10, 2024
Thank you for your feedback!

4/10 Poor

Liana

Stayed 1 night in Mar 2024
Response from View Inn & Suites on Mar 24, 2024
Thank you for your feedback!

10/10 Excellent

Isse

Stayed 1 night in Mar 2024
Response from View Inn & Suites on Mar 22, 2024
We are glad you enjoyed your stay with us!

10/10 Excellent

Arely

Stayed 1 night in Feb 2024
Response from The View Inn & Suites on Mar 20, 2024
Thank you for your feedback!

8/10 Good

Yvonne

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Front desk could be a little more enthusiastic and friendlier. Dull and unengaging.
Stayed 1 night in Feb 2024
Response from View Inn & Suites on Feb 24, 2024
Thank you for your response. We will do our best to correct this issue.

8/10 Good

Danny

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities
Evevything no issues.
Stayed 3 nights in Feb 2024
Response from View Inn & Suites on Feb 24, 2024
Thank you for your response.

2/10 Terrible

Wilma

Stayed 1 night in Feb 2024
Response from Front Desk Supervisor on Feb 17, 2024
Thank you for your response, sorry for what ever inconvenience are establishment might have caused.

10/10 Excellent

Rosaly

Traveled with partner, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything
Stayed 2 nights in Feb 2024
Response from Front Desk Supervisor on Feb 17, 2024
Thank you for your response

8/10 Good

vincent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nothing
Stayed 3 nights in Feb 2024
Response from Front Desk Supervisor on Feb 10, 2024
Thanks for your response

8/10 Good

Ronald

Liked: Amenities
Upon check-in I didn’t realize that there was no elevator when I reserved my room, and I had a lot of baggage, I then asked to switch to a 1st floor room, but was told that there were none. As a senior citizen it was a bit difficult carrying my additional baggage up the stairs. Other then that the stay was ok.
Stayed 2 nights in Jan 2024
Response from View Inn & Suites on Jan 30, 2024
Thank you for your response.

10/10 Excellent

Timothy

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Nice, clean room. A good spread for breakfast.
Stayed 1 night in Jan 2024
Response from View Inn & Suites on Jan 28, 2024
Thank you for your response.

2/10 Terrible

Wilson

Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Jan 2024
Response from View Inn & Suites on Jan 26, 2024
Thank you for your response.

6/10 Okay

lashauna

Business traveler
Liked: Cleanliness, amenities
Stayed 1 night in Jan 2024
Response from General Manager on Jan 14, 2024
Thank you for staying with us and reviewing our hotel. We appreciate your business, as well strive to earn a 5 star next time. We are currently working on updates within the hotel rooms, lobby, meeting space, breakfast and gym. Thank you again we hope you return.

6/10 Okay

Henswhyte

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
7/10
Stayed 14 nights in Dec 2023
Response from The front desk on Jan 13, 2024
Thank you for your response

10/10 Excellent

ELIESER, HALLANDALE BEACH

Stayed 1 night in Jan 2024
Response from The front office on Jan 13, 2024
Thank you for your response.

10/10 Excellent

Shawnna

Liked: Cleanliness, staff & service
Stayed 1 night in Dec 2023
Response from front desk on Jan 7, 2024
Thank you for your response

10/10 Excellent

Philip

Stayed 5 nights in Dec 2023
Response from the front desk on Jan 1, 2024
Thanks for your response

10/10 Excellent

mark

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Dec 2023
Response from front desk on Dec 26, 2023
Thank you for your response

10/10 Excellent

Janet

Liked: Cleanliness, staff & service
Staff was courteous. Breakfast had good options.
Stayed 1 night in Dec 2023
Response from front desk supervisor on Dec 19, 2023
Thank you for your response.

6/10 Okay

Leonardo Cardona

Traveled with family
Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from front desk supervisor on Dec 19, 2023
Thank you for your response

10/10 Excellent

mark

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Dec 2023
Response from View Inn & Suites on Dec 15, 2023
Thank you for your response.

6/10 Okay

Robert

Disliked: Cleanliness, property conditions & facilities
Stayed 4 nights in Dec 2023
Response from View Inn on Dec 13, 2023
Thank you for your response.

10/10 Excellent

Samuel

Liked: Cleanliness, staff & service, property conditions & facilities
Response from Front Desk Supervisor on Feb 17, 2024
Thank you for your response

2/10 Terrible

Frederick

Traveled with partner
Liked: Cleanliness
Disliked: Staff & service, amenities, property conditions & facilities
Nothing to like. Cost was to be $98.... charge of $320 was put on my credit card. TV didn't work, so went to another room. Heat didn't work there. Obviously this place is being redone.... but not in good shape.
Stayed 1 night in Nov 2023
Response from View Inn & Suites on Dec 8, 2023
Thank you for your response. Sorry for the inconvenience of the tv not working nor the heat. We are working hard to fix these issues.

8/10 Good

emmanuel

Stayed 1 night in Dec 2023
Response from Front Desk Supervisor on Dec 8, 2023
Thank you for your response

4/10 Poor

Kevin

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Bad experience this time.
It was a very sad stay. We normally stay there at least once a month and this time was not pleasant at all. It was very cold in the room. As if the window was open at 45 degrees. The room smelled. None of the outlets so I couldn’t charge my phone. The lantern on the desk couldn’t be turned on due to no knob or switch to turn it on. It was a bad experience all around which is not normal.
Stayed 1 night in Dec 2023
Response from Front Desk Supervisor on Dec 5, 2023
Thank you for your response. We do apologies for ypur unpleasant stay. We are in the middle of a renovation and replacing and updating all outlets and switches. Please next make us aware we would have had no problems to accommodate you and switch your room.

6/10 Okay

Verified traveler

Traveled with group
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Fallen into disrepair
A very basic place to stay in Berhlehem. Last stayed here 4 years ago and I'm surprised by how far it has declined. Receptionist was friendly, but offered no solution to the closet door that won't close - the problem is that it partially blocks the entrance to the room. Stained curtains, water marks from leaks in the cielimg, otlet by sink with wall-mounted hairdryer doesn't work, exceedingly, hair on the shower wall, towels too small to wrap around an adult, coffee maker that spits out over the tray and microwave it's sitting on, old carpeting in the halls is torn & dirty. The receptionis assures us that the entire place is being renovated and everything will be new when we visit next year. No offer of a different room - I guess they're all this bad!
Stayed 1 night in Dec 2023
Response from Front Desk Supervisor on Dec 5, 2023
Thanks for your response. It is very true that we are in the middle of a renovation and we are slowly making are way threw the rooms and the hallways. Unfortunately we were very booked during your stay and were unable to accommodate you for the minor infraction of a broken closet door. We will see you next year and again everything will be new.

6/10 Okay

Donte

Liked: Cleanliness, property conditions & facilities
The Gm was the nicest, besides that my room wasn’t serviced, people in the room next to me was too loud I said something about it nothing was done
Stayed 4 nights in Nov 2023
Response from Front Desk Supervisor on Nov 30, 2023
Thank you for your response. I the front desk supervisor spoke with you multiple times and unfortunately you never asked for service and had a do not disturb sign on your door, so we do not knock. You never let me know about the noise as well I would have accommodated you and moved your room. Thanks again for your response.

2/10 Terrible

Charissa

Traveled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
This property is outdated and not so cleanly. Bathroom had black mold and the room itself smelled of mildew. Sheets were dirty so I’m glad I travel with my own. The refrigerator in the room was very dirty. I will not be staying again. The only good thing was the staff and the breakfast. Oh and the incidental fee is $150 for 1-3 days and $250 for 4 or more days
Response from View Inn & Suites on Nov 30, 2023
Thank you for your response. We are in the middle of a renovation and everything is going to replaced.

4/10 Poor

Gwendolyn

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
So the rooms smell like mold, the bathroom had whole in door like Someone punched, then looks like there was a leakage from upstairs. The tub was uneven when you get in shower, it was so bad bad hotel wouldn’t ever stay again
Stayed 3 nights in Nov 2023
Response from Front Desk Supervisor on Nov 30, 2023
Thank you for your response. We are in the middle of a renovation and we already fixed the leakage from the upstairs, Thanks for making us aware of the issue.

10/10 Excellent

Cedeirdre

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice young lady at the front desk. Very accomodating and pleasant. Room was clean and easily accessible. Beatiful area and the Steel Stacks Christmas market was well worth the drive!
Stayed 1 night in Nov 2023
Response from Front Desk Supervisor on Nov 30, 2023
Thank you for your response.

6/10 Okay

Patricia

Traveled with pets, Traveled with family
Liked: Cleanliness, staff & service, amenities
Disliked: Property conditions & facilities
The bathroom toilet rocked was loose to the floor and the sink was backed up. besides that it was clean and staff was really nice.
Stayed 1 night in Nov 2023
Response from View Inn & Suites on Nov 30, 2023
Thank you for your response. We are in the middle of a renovation and slowly replacing everything including toilets.

10/10 Excellent

maria

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean and quiet good breakfast
Stayed 1 night in Nov 2023
Response from Front Desk Supervisor on Nov 23, 2023
Thank you for your response.

2/10 Terrible

Steven

Traveled with group
Disliked: Cleanliness, property conditions & facilities, room comfort
A rough night…very little sleep!
This hotel is in need of a complete renovation….virtually everything from the carpeting to the furniture and the bathroom fixtures need to be replaced. My experience should be shared with corporate, not publicly.. and I do have photos. The only thing positive to say, staff was polite and professional. The room temperature varied between ice cold or extremely hot…nothing in between!!!
Stayed 1 night in Nov 2023
Response from Front Desk Supervisor on Nov 21, 2023
Thank you for your response. We are in the beginning of a renovation. Our downstairs hallway connecting to the lobby is under construction now. if we had known you where having any issues with the ac/heating unit we would have accommodated you to a new room where you where more comfortable.

2/10 Terrible

Rivera

Traveled with family
Disliked: Cleanliness, property conditions & facilities, room comfort
Horrible
Very dirty! The room was not as bad as the lobby and overall, we stay the night, because we were tired, but I should have know at that price it was bad.
Stayed 2 nights in Nov 2023
Response from View Inn & Suites on Nov 21, 2023
Thank you for your response. We are in the middle of renovation! Our lobby hallway is one of the first things that has been started other then some prep work along the hallways upstairs and downstairs.

10/10 Excellent

Susan

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from View Inn & Suites on Nov 21, 2023
Thank you for response.