Exterior

Reviews of Holiday Inn Express Hotel & Suites Easton, an IHG Hotel

2.5 out of 5

Reviews

8.8

Excellent

Rating 10 - Excellent. 564 out of 1001 reviews" "
Rating 8 - Good. 287 out of 1001 reviews" "
Rating 6 - Okay. 79 out of 1001 reviews" "
Rating 4 - Poor. 41 out of 1001 reviews" "
Rating 2 - Terrible. 30 out of 1001 reviews" "

9.0/10

Cleanliness

9.0/10

Staff & service

8.6/10

Amenities

8.8/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Lashikeerah

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean, quiet, and friendly staff.
Stayed 1 night in Mar 2024

2/10 Terrible

Chad

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
My biggest issue is the abandoned cars that are in the parking lot. One's last registration sticker was 2021, the other 2018. No one cares to investigate and tow them away. It shows the boss dont care about their property and comes across as unsafe. What else happens in the parking lot?
Stayed 3 nights in Mar 2024

10/10 Excellent

Anthony

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Place was great! 10/10 all around.
Stayed 1 night in Mar 2024
Response from Katie on Mar 12, 2024
Thank you we are glad you came back to stay with us!!

10/10 Excellent

Adrienne

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was great.
Stayed 2 nights in Mar 2024

8/10 Good

Josue

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities
Great place to stay. Clean beautiful and friendly staff
Stayed 1 night in Mar 2024

8/10 Good

melissa

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Comfortable beds
Stayed 1 night in Mar 2024

10/10 Excellent

Nick

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Definitely will stay again.
Stayed 2 nights in Feb 2024

8/10 Good

Julio

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was clean, safe, quiet. Staff was helpful and friendly.
Stayed 2 nights in Feb 2024

10/10 Excellent

Sharon

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024

10/10 Excellent

Dan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great spot. Best in the area.
Stayed 3 nights in Jan 2024

10/10 Excellent

Theresa

Traveled with family
Stayed 1 night in Jan 2024

10/10 Excellent

Fred

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jan 2024

8/10 Good

David

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Jan 2024

2/10 Terrible

Aliyah

Horrible
Stayed 1 night in Jan 2024

10/10 Excellent

Dan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024

2/10 Terrible

Lauren

Disliked: Cleanliness, staff & service, property conditions & facilities
Booked at wrong location and they wouldn’t allow me to switch to their other hotel. Didn’t give me refund or allow me to change location!
Stayed 1 night in Dec 2023

4/10 Poor

renee, Hamburg

Liked: Cleanliness
Stayed 1 night in Dec 2023

8/10 Good

JAMES

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Dec 2023

10/10 Excellent

Erwin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice place to stay
Nice stay, very clean, liked step in shower, good breakfast assortment
Stayed 1 night in Dec 2023

10/10 Excellent

Neil R

Stayed 1 night in Dec 2023

10/10 Excellent

David

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023

10/10 Excellent

Marie Claire, Sparta

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Extremely welcoming upon arrival. Explained all amenities clearly. Check in was well prepared for our arrival and quick.
Stayed 1 night in Dec 2023

10/10 Excellent

Cathleen

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Delicious breakfast!
Stayed 1 night in Nov 2023

10/10 Excellent

Antinette D

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The place is clean.
Stayed 1 night in Nov 2023

8/10 Good

Faith

Traveled with partner
Liked: Staff & service, amenities, property conditions & facilities
Liked the location and the staff was excellent! However, cleanliness needs to be better. There was mold in the freezer along with old food from prior guest in the fridge. Shower spout needs a deep clean or replaced. Other than that, all around good experience.
Stayed 3 nights in Nov 2023

8/10 Good

Rose Ann

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Staff friendly and helpful. My requests for rm location for me & for family member were honored. Stayed 2 nights. No housekeeping for 1st night. I told front desk we would be out 1 pm to 7 pm. Anytime in there is fine for housekeeping. But nothing was done..why? If the staff doesn't come in on in between days, tell the guests. So service was sparse on room tidying, needed towels, toilet paper..... Just puzzling why room was not freshened up. Overall facility clean, comfortable, and quiet.
Stayed 2 nights in Nov 2023

4/10 Poor

Brian

Liked: Staff & service
Disliked: Cleanliness, amenities
First rooom the sheets had a blood stain, had to switch to second room which had lipstick or makeup in sheet. Elevator wasn’t clean
Stayed 1 night in Nov 2023

10/10 Excellent

Roody

Liked: Cleanliness, staff & service, property conditions & facilities
Amazing place room clean staff were very nice
Stayed 1 night in Nov 2023

10/10 Excellent

james R

Stayed 2 nights in Nov 2023

10/10 Excellent

Sandra

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Nov 2023

10/10 Excellent

Ebony

Stayed 2 nights in Nov 2023

8/10 Good

Carol

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Not concerned
stayed for a concert at the state theatre purchasd a container of lays potatoe chips & they were all broken nothing but crumbs in the container when I showed the front desk all they said was sorry Ill tell someone. They should have offered my money back since it was $5.00 (rip off) or just gave me a new container.
Stayed 1 night in Nov 2023

10/10 Excellent

Robert

Stayed 1 night in Nov 2023

10/10 Excellent

Kathy

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean n quiet
Stayed 1 night in Nov 2023

8/10 Good

Reginald

Stayed 1 night in Nov 2023

10/10 Excellent

Kelly

Business traveler, Traveled with family
Liked: Cleanliness, staff & service
Nice stay, patient desk service
Stayed 1 night in Oct 2023

10/10 Excellent

Kathy

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Was a very clean room. Also very quiet. Great stay. Planning my next visit for this sunday. Kathleen Butler
Stayed 1 night in Oct 2023

10/10 Excellent

Nathan

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay for work!
Everything was great! Wish the TV wasn't standard definition for the Phillies game!
Stayed 1 night in Oct 2023

10/10 Excellent

Susan

Stayed 1 night in Oct 2023

10/10 Excellent

Diane

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Lots of counter top in room.
Stayed 1 night in Oct 2023

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Friendly staff, clean room, good breakfast selection. Everything I needed for a one night stay.
Stayed 1 night in Oct 2023

8/10 Good

Rose Ann

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from Katie on Oct 17, 2023
Thank you for your stay!

10/10 Excellent

Ray

Traveled with family
Great place to stay
Stayed 1 night in May 2023
Response from Katie on Oct 17, 2023
Thank you for the great review! See you next time you are in the area.

8/10 Good

EVA

Stayed 1 night in Oct 2023

10/10 Excellent

ricky

Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Oct 2023
Response from Katie on Oct 17, 2023
Thank you!

4/10 Poor

Tequanne

Traveled with family and small children
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Everything was great how where the staff was rude and entered my room while I was at work even tho I put the do not disturb sign on my door there attitudes where ridiculous when you asked them to do there job they where jus very negative and rude
Stayed 2 nights in Sep 2023
Response from Katie on Oct 9, 2023
Thank you for taking the time to write your review of our property, your comments are very much valued. I would like to personally apologize for the series of unfortunate incidences that you experienced during your stay with us. We continually try to do our very best for all of our guests, but unfortunately, sometimes we do fail. I will look into the issue that you have noted, in an attempt to correct and improve our hotel policies.

10/10 Excellent

frank j

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from Katie on Oct 17, 2023
Thank you!

10/10 Excellent

Karen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Vacay stay
Comfortable; friendly environment. Would gladly book another stay when in the area.
Stayed 1 night in Sep 2023
Response from Katie on Oct 17, 2023
We appreciate you and your stay for the vacay getaway. We hope to see you again when your next in the area!

10/10 Excellent

Don

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel
Nice hotel, would stay again
Stayed 1 night in Sep 2023
Response from Katie on Oct 17, 2023
Thank you! We hope to see you again.

8/10 Good

Kenya

Traveled with family
Liked: Staff & service, property conditions & facilities, room comfort
The pool was not what I expected. Disappointment. Everything else was great.
Stayed 1 night in Sep 2023
Response from Katie on Oct 17, 2023
We are sorry you didn't have a wonderful experience at our pool. Thank you for staying with us.