Ratings based on 78 Verified Reviews

They paid and stayed. We double-checked.
3.8 out of 5
88% of guests recommend
4.2 Room cleanliness
4.1 Service & staff
3.8 Room comfort
3.7 Hotel condition
They paid and stayed.
We double-checked.
4 out of 5
Recommended
for Everyone
by Melodyfrom Ohio

Close to Mt. Union and shopping

Posted Nov 23, 2013
Pros: The staff, the new carpet and paint, the quietness of the halls, the comfort of the beds and the cleanliness of it.
Cons: There needs to be better signage for travelers. The large sign is great but once you turn there should be more signs directing you to the hotel.
Location: There are good restaurants and shopping nearby. It is near Mt. Union University.
My daughter and I went to Alliance for her graduate school interview. We needed a place to stay for one night that was a good value. Finding the hotel was a little difficult but fortunately I'd read in a comment that it was behind the mall so that made finding it much easier. Then the parking lot was full of pot holes and the front of the hotel looked shabby. Mostly because there were construction workers hanging out in front of it. But once we were inside the receptionist was friendly and helpful and the lobby was nice except for the construction workers hanging out there. Not that I have anything against construction workers but you don't expect to see them in a hotel lobby in their work gear! It's a little disconcerting for two out of town women. The rest of the hotel looked newly decorated with new carpet and fresh paint. The room was clean and comfortable and the hallways are quiet. The breakfast was nice and the staff very friendly. I would definitely recommend this hotel. You just have to look past the outward appearance. It was a great value!
1 out of 5
Recommended
by Mikefrom Ashland

Poor Customer Service

Posted Oct 16, 2013 on Hotels.com
Customer service is very poor! I wouldn't ever contact this Comfort Inn again!
2 out of 5
Recommended
for Personal Event
by slgfrom washington dc

a hotel in transition

Posted Oct 15, 2013 on Hotels.com
the staff was no where in sight when we were checking in. Another guess called the main number to get someone to show up. We were out of our room from 8am to 12noon, but our room was not cleaned when we returned. we stepped out for lunch for about an hour and returned. Room still not cleaned. gave up at that point and put up the do not disturb sign. The room met the basic needs but not much else. And the room fridge was not plugged in.
4 out of 5
Recommended
for Business Travelers
by A verified traveler

This traveler left a rating score only Posted Sep 8, 2013 on Hotels.com
2 out of 5
Recommended
for Business Travelers
by A verified traveler

This traveler left a rating score only Posted Aug 16, 2013 on Hotels.com
3 out of 5
Recommended
for Business Travelers
by A verified travelerfrom Morton, WA

convenient overnight stop

Posted Jun 24, 2013 on Hotels.com
There were a lot of construction people staying there. The hotel did not work at keeping the carpets clean from mud and dirt.
3 out of 5
Recommended
by A verified traveler

This traveler left a rating score only Posted Jun 4, 2013 on Hotels.com
2 out of 5
Recommended
for Overnight Stay Before Destination
by DS

In a Parking Lot Behind a Mall

Posted May 22, 2013 on Hotels.com
Institutional setting. Seems decrepit and deteriorating. The pool looked nice, though.
4 out of 5
Recommended
for Personal Event
by A verified traveler

This traveler left a rating score only Posted May 6, 2013 on Hotels.com
5 out of 5
Recommended
for Everyone
by Gracefrom St. Louis, MO, USA

Dog-friendly cookie treat

Posted Apr 20, 2013
Pros: friendliness of staff--desk, cook/hostess in breakfast room, cleaning lady.
Cons: none
Location: Alliance, Ohio, behind mall, so convenient for shopping and main street
complimentary breakfast was wonderful--lots of healthy choices. Had a dog and they accomodated it well. Complimentary newspapers and cookies in afternoon. The cook/hostess Mary was very friendly, as well as Linda, the cleaning lady.