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Reviews of Golden Palace

3.5 out of 5
Golden Palace
Baitursinov / 54, Almaty, AMY

Reviews

7.0

Good

Rating 10 - Excellent. 5 out of 49 reviews" "
Rating 8 - Good. 23 out of 49 reviews" "
Rating 6 - Okay. 15 out of 49 reviews" "
Rating 4 - Poor. 2 out of 49 reviews" "
Rating 2 - Terrible. 4 out of 49 reviews" "

7.0/10

Cleanliness

7.2/10

Staff & service

4.0/10

Amenities

6.8/10

Property conditions & facilities

Reviews

2/10 Terrible

Hesham, Toronto

Business traveler
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Terrible experience , zero communication even the very basic english , Breakfast is terrible, very old hotel
Stayed 4 nights in Sep 2019

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Oct 2018

4/10 Poor

v, canada

Disliked: Property conditions & facilities
below average
Breakfast is gone in the first hour. Early birds get the worms. Staff struggles with language. Samuel makes sexual comments to women guests and offers massages etc.
Stayed 5 nights in Jul 2018
Response from Madina Kussainova on Aug 16, 2018
Good day! Thank you for your feedback, we apologize for our employee.We will definitely take into account all your comments

8/10 Good

Verified traveler

Liked: Cleanliness, property conditions & facilities, room comfort
Good well located cheap hotel
I always choose Golden Palace when staying in Almaty. The quality is more than acceptable for the price and it's conveniently located.
Stayed 1 night in Jun 2018

8/10 Good

Verified traveler

Liked: Cleanliness, property conditions & facilities, room comfort
Good vaiue for the price
The hotel is well located and very good value for money. Rooms are of a good standard.
Stayed 1 night in Jun 2018

2/10 Terrible

Deepak

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Much below to be even average
when you choose to stay budget hotel you have a low expectation but this hotel is even below the lowest expectations. Firstly I was given terrible room. The towels seemed like used and not changed, bed sheets smells cigarettes, those two was enough reason to make me uncomfortable I didn't mention about the condition of the room or elevator, but the things that really matter for personal hygiene are essential for me and this hotel failed me there so when I check-in, I was too tired to change my room and slept that night decide to do next day but next day when I tried to take shower, I got another surprised, water was streaming very low and it was either cold or hot anyway after thirty or forty minutes of freezing and burning, I went and change my room to new one which was acceptable drinking water is not complimentary
Stayed 2 nights in Nov 2017

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Review for a good hotel at reasonable price
It has been a very pleasant experience staying at Golden Palace Hotel. The rooms are comfortable and clean. The breakfast is good. The dinner is decent. The staff are courteous and very helpful. It is very good hotel for a very reasonable price.

8/10 Good

Verified traveler

Liked: Staff & service, room comfort
Nice hotel down town
We enjoyed our stay at the hotel. It is comfortable and clean. The staff are friendly. We will recommend the hotel to our friends.

8/10 Good

Sylvie, Melbourne, Aus

Liked: Cleanliness, staff & service, property conditions & facilities
Nice hotel close to centre
The hotel is close to main roads and therefore transport. You need to buy a transport card for their buses/train (not available in the hotel) but you can put money on your card using their machine in the foyer. This was really helpful. The staff try their best to help if you need anything. Not all the staff speak English, but I speak a little Russian, so that was okay for me. The breakfast was great value, but it's not worth eating in the hotel for lunch/dinner. There are good restaurants at good prices all around the hotel. I would definitely book this hotel again.

6/10 Okay

Zarema

Disliked: Cleanliness, property conditions & facilities
My unique taxi experience
The hotel is ok for the offered price, but next time I will look for something else. Was really disappointed and angry with the hotel taxi service. It's very expensive, but they put you in taxi with other people (!!!) without even reducing the price. Ridiculous! I travel for business every month for many years, but never had an experience like that before.

6/10 Okay

Katherine, Toronto

Liked: Cleanliness
Disliked: Property conditions & facilities, room comfort
Below standards hotel, cheap and quiet area.
This is a low standard hotel in a residential neighborhood. No walking anywhere to any good restaurants or shopping. Needed to cab everywhere, very cheap though and easy to get a taxi. Very little English is spoken, wish I knew Russian, would have helped a lot!

8/10 Good

Ralph, Charlevoix MI

Liked: Cleanliness, staff & service, property conditions & facilities
Positive experience.
The location and room condition were quite good. The staff was most helpful.

6/10 Okay

Michael, Frankfurt

Liked: Cleanliness, staff & service, room comfort
Good stay for a good price
The hotel staff were very friendly. Almaty is spread out so walking from the local metro station to the hotel takes around 25 minutes, but it's an easy walk and finding the hotel is straightforward. The place was clean and safe and close to a couple of shops and restaurants. Considering the costs of hotels in Almaty, the Golden Palace provides a good stay for a good price.

8/10 Good

Disney, Canada

Liked: Staff & service
Almaty getaway
Pros: Good location with nearby stores and restaurant. Staff are helpful and would look up information if they didn't know the answer to my inquiry. This is greatly appreciated. Cons: AC was kind of working but extremely weak. I wished the cleaning personnel would refill toiletries but not a big deal as you can just ask for it and they are nice about it.

6/10 Okay

greg, Houston

Liked: Staff & service, room comfort
3 star budget hotel
Hotel staff was nice and accomodating. Breakfast buffet was also good. Hotel was older in appearance and needs significant updates and painting. But the price was right. This is a decent 3 star budget hotel that puts you in walking distance of everything.

8/10 Good

srivatsa, New York, NY

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Hotel. Far from stuff.
Great little hotel - a little far from all the action though. But then again, for the price, it was just perfect.

8/10 Good

Jaime, Dallas, TX

Liked: Staff & service, room comfort
Not Central.. Booked due to proximity of my Guide
Overall it was a decent hotel for the Price.. Hotels in Almaty are either Very Cheap or VERY Expensive. The Shower was pretty good.. good water pressure.. never had an issue with hot water. I wanted something close to my guide. The breakfast was actually not terrible... I enjoyed that they had different choices every day. The Staff was excellent.. When I arrived.. I accidentally left my Wallet in the Reception Area.. And the gentleman working in the front of the Desk was kind enough to go my Room and deliver it With everything still inside. English isn't spoken very well in this Hotel.. but it really isn't difficult to explain exactly what you need. There was a market (bazaar) across the street from this place.. that offers all sorts of Delicious food and drinks.. I didn't try their business Lunch.. Also close was a bank for money exchange and Immigration Police Station. Not once did I feel uncomfortable in the Area.. I do have 1 slight annoyance.. I was charged for all items in the mini bar.. They stated I drank and ate everything in the mini fridge When all I took was 1 water... Again.. not the end of the world.. I wasn't going to let a few bucks ruin my impression of the place.

10/10 Excellent

Simon, Glasgow

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Reasonable Hotel in a good location.
The staff were extremely friendly and helpful. They made my trip to Kazakhstan very pleasurable indeed. Would 100% recommend the Hotel to anyone.

6/10 Okay

Svetlana

Disliked: Staff & service
Так себе
При вселении паренек на рецепшене расстроенно протянул "Ооо,у вас уже за все заплачено, да?" Учитывая, что он держал в руках распечатку брони со всеми данными, я вопрос проигнорировал. Но паренек не унимался "Оплачено, да?". Предположив, что паренек не умеет читать, я ответил "Да, оплачено". Но это бы не конец: сотрудник гостиницы вдруг шепотом и с бегающими глазками забормотал: "Знаете, у нас в номере стоит мни-бар, он не входит в стоимость. Вам надо оставить депозит, хотя бы 5 тысяч тенге". Я немножко офигел от такой разводки. Вежливо сказал, что мини-баром пользоваться не обираюсь и никаких депозитов вносить не буду. Парнек погрустнел и наконец-то отстал от меня. Поднялись в номер 601. Напольное ковровое покрытие вытерто почти до дыр. Матрас на кровати продавлен. Простыни древние. В первую ночь спали под какой-то жуткий гул. Я думал, что на крыше прям над нашим номером стоит емкость с водой, и она гудит. Уже хотел утром идти и требовать переселения. И что вы думаете? Прислушался и понял, что гул идет от того самого мини-бара. это холодильник полметра высотой, но гудит как атомная бомба.Отключил его и две другие ночи спал в тишине. Кстати, заглянул в мини-бар: пара сникерсов, пара банок местного поганого пива, пара бутылок воды. Все вместе не потянет и на 1000, не говоря уж про 5000. При выселении на рецепшене стоял все тот же паренек. Все так же озабоченный мини-баром: "Вы пользовались"? - "Нет". И дальше шла проверка, минут 10 или 15 - не отхлебнул ли я там пива) Жесть.
Stayed 3 nights in Dec 2019

6/10 Okay

Verified traveler

Disliked: Staff & service
별로 추천하고 싶지 않은 호텔입니다
피트니스가 있다고 해서 골랐는데 지하 골방같은 조그만 방에 기구도 없는데다 운동할 분위기가 아닙니다. 아침 조식도 별로이고 개인적으로 추천하고 싶은 호텔이 아니네요
Stayed 2 nights in Aug 2019

6/10 Okay

Verified traveler

Traveled with partner
Liked: Cleanliness
Kein Kaffee zum Frühstück, Kein Wasserkocher im Zimmer,
Stayed 10 nights in Jul 2019

10/10 Excellent

Pavel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2019

2/10 Terrible

Verified traveler

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Situación buena , la limpieza deficiente, el desayuno podría mejorar, no tienen café
Stayed 5 nights in Nov 2018

8/10 Good

KONSTANTIN, Алма-Ата, Казахстан

Liked: Cleanliness, staff & service, property conditions & facilities
Добротный отель из бюджетных в центре
В целом ок
Stayed 1 night in Nov 2018

10/10 Excellent

성훈

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
친절한서비스 택시요금은 2000솜
직원이 정말 친절합니다 그리고 알마티 공항에서 숙소까지는 2000솜입니다 바가지 조심하세요 전10배주고 택시탔습니다 ㅜㅜ
Stayed 1 night in Oct 2018

6/10 Okay

Verified traveler

The rooms are very poorly cleaned, the breakfast is inadequate, the rooms are not very well maintained. The tables are not lit, toilet paper is missing
Stayed 3 nights in Sep 2018

10/10 Excellent

OSMAN

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Mar 2018

8/10 Good

Andrei

Liked: Cleanliness, staff & service, room comfort
Нормально
Хороший отель в хорошем месте
Stayed 1 night in Nov 2017

8/10 Good

Erik, Baarn

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel with good facilities and friendly staff
Golden Palace Hotel is a a great hotel with friendly staff. Shops and restaurants (such as Zheruyik and Hard Rock Café) are within easy reach. Subway stations (Baikonur and Almaly) are within walking distance.
Stayed 8 nights in Sep 2017

6/10 Okay

Verified traveler

Almaty, eigentlich eine grüne Stadt mit vielen alten Bäumen und schönen Parks, gut waren die Berge in der Nähe es war sehr heiss
Stayed 6 nights in Jun 2017

10/10 Excellent

Lena, Osnabrück

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Das Hotel ist wirklich sehr gut ausgestattet.
Es war eine große Überraschung ein so gut ausgestattetes Hotel vorzufinden, nachdem die Bilder im Internet nicht so gut waren. Die Angestellten waren sehr höflich, zuvorkommend und haben schnell jeden Wunsch (Reservierung von Unternehmungen oder eine Extradecke etc.) erfüllt. Das gebuchte Frühstück war sehr gut. Jeden Tag wurde das Zimmer gereinigt, sowie die Minibar gefüllt. Das W-Lan war ist lief einwandfrei, bis auf einen stürmischen Abend. Und auch der Lärm der Straße konnte durch die gut isolierten Fenster abgeschirmt werden. Auch die Klimaanlage hat perfekt funktioniert. Wir haben uns sehr willkommen gefühlt und kommen sehr gerne wieder.
Stayed 6 nights in May 2017

8/10 Good

Tetiana

Liked: Cleanliness, staff & service, property conditions & facilities

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Willing to revisit
Cozy place, friendly staff. Breakfast not recommended.

4/10 Poor

Gila, Dresden

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
das Hotel liegt an einer sehr lauten Hauptstraße
es ist schlecht ausgestattet, das Personal unprofessionell. z. B. gab es beim Check-in keine Schlüssel - Begründung: "wir haben gerade keine" lärmende Gäste stören die Nachtruhe ebenso wie der Aufzug, der die ganze Nacht geht und sehr laut ist. das Frühstück ist bescheiden, der lösliche Kaffee in einem offenen Schüsselchen war klumpig verklebt im Bad gibt es keine Steckdose, und im Zimmer nur eine das Badfenster ist durch die Duschkabine verstellt, man kann es nicht öffnen

6/10 Okay

cesario

Disliked: Room comfort

8/10 Good

Verified traveler

Liked: Staff & service, property conditions & facilities
Redelijk goed hotel met tamelijk centrale ligging
Het hotel beschikt over redelijk comfortabele kamers en ligt vrij centraal in Almaty. Het personeel is vriendelijk. Redelijk goed ontbijtbuffet. Bij onze zeer vroege check-out werd - heel attent - een ontbijtbox meegegeven.

6/10 Okay

Verified traveler

Liked: Staff & service
Centralt läge
Trevlig hotellpersonal, men restaurangpersonalen kunde inte engelska. Lång väntan vid servering pga samtidig konferens på hotellet. Grannrummet hade party på natten, var väldigt högröstade och rökte inomhus vilket förstörde nattsömnen och totalupplevelsen. Vi upplevde dock att klagomålet togs emot seriöst och de noterade vilket rum det handlade om. Vid utcheckning ombads vi betala för artiklar i minibaren som vi inte hade använt, men det gick också att reda ut. Ett minus är att man först efter bokning får reda på den extra serviceavgift som tas ut vid utcheckning. Bokningspriset stämmer alltså inte helt. Det blev omräknat nästan 900 SEK extra för två nätter. Hotellet ligger mycket centralt, med gångavstånd till de flesta sevärdheterna. På så sätt var läget utmärkt. Bra och snabb service när man ringde lobbyn om t.ex. extra handdukar.

6/10 Okay

Verified traveler

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

6/10 Okay

Thomas, Copenhagen

Liked: Staff & service, property conditions & facilities
Disliked: Cleanliness
Good average hotel right where I wanted it to be
Medium hotel at a good price, just walking distance from where I needed to be. Not the fanciest breakfast, but ok. Wonderful service from reception. Bus and tram just meters away, small necessities can be bought from street vendors on opposite corner of the road. Room had a good bed, flatscreen tv, and bathroom had a shower booth. All well working. Place for suitcase by entrance door. Room could use an extra chair besides the one by the table. Can recommend this hotel, if you look for a good bed and a good price. Visited the brand new Hard Rock Cafe. Great food and great staff there. Just out the hotel turn left, first corner turn left, 5 min walk. Recommendation for an out of town nature trip. Go see Great Almaty Lake located nearby in the mountains on the border to Kyrgyzstan. Stunningly beautiful.

6/10 Okay

Elena, Reggio Emilia

Disliked: Room comfort
Golden palace hotel
Massimo 3 stelle; camere molto rumorose, avevo sempre sensazione di una finestra aperta da quanto si sentiva il rumore delle macchine dalla strada; all'alba tende non riparano dal sole che sorge;attenzione ad alcuni taxisti chiamati dalla reception, possono fregarvi: uno me ne ha chiesti 3000 tenge dove prima avevo pagato solo 500!!!

8/10 Good

Tomas

Liked: Room comfort

2/10 Terrible

jay, 인천

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
바가지 요금
호텔에서 불러준 택시 바가지, 거주지등록 필요없는데 1인당 5,000뗑게 약 3만원 바가지, 체크아웃 할때 호텔비 내라고함 자기들은 호텔스 닷컴하고 일 안한다고 생때 씀, 그래서 첫날 체크인 할때 예약 되어있다는 정보는 누구한테 받은거냐 하니까 깨갱하고 그냥 가라고 함. 정말 기분 무지하게 나쁨.

8/10 Good

Catherine, Paris

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hôtel de très bonne qualité, excellent rapport qua
Construction de qualité, beaux matériaux, esthétique moderne Personnel très attentionné , présent 24 h sur 24 chambre spacieuse et propre

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities

8/10 Good

Oleg, KG

Liked: Staff & service, property conditions & facilities
Для командировки на пару дней подойдет
Не большой, среднего уровня отель. Для останолвки на не продолжительный срок, в самый раз.

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

6/10 Okay

Verified traveler

8/10 Good

조춘식, 서울

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
오픈한지 얼마안된 호텔이라 객실도 그랬고 전체적으로 시설이 깨끗했습니다. 조식은 조금 빈약했지만 요구르트에 꿀을 넣어먹은 그 맛은 잊을 수가 없네요. 알마티에 가도 다시 가고 싶네요. ^^

8/10 Good

Эдуард, Москва

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
отличное расположение
Отличное расположение - в центре города, в пешей 10-15 минутной досягаемости до основных городских достопримечательностей. Номер средних размеров, без изысков, но чисто. Есть телевизор, холодильник с платным минибаром, кондиционер. Санузел в хорошем состоянии. Шкаф очень маленький, всего две вешалки, проблематично аккуратно развесить одежду. Завтраки шведский стол, на тройку.