Suite, 1 Bedroom (Coté Brévent) | Premium bedding, minibar, in-room safe, desk
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Reviews of Grand Hôtel Des Alpes

5 out of 5
Grand Hôtel Des Alpes
75 Rue du Docteur Paccard, Chamonix-Mont-Blanc, Haute-Savoie

Reviews

9.6

Exceptional

Rating 10 - Excellent. 186 out of 216 reviews" "
Rating 8 - Good. 22 out of 216 reviews" "
Rating 6 - Okay. 4 out of 216 reviews" "
Rating 4 - Poor. 2 out of 216 reviews" "
Rating 2 - Terrible. 2 out of 216 reviews" "

9.8/10

Cleanliness

9.8/10

Staff & service

9.6/10

Amenities

9.6/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Francesca was an amazing help! Great hotel!
Stayed 5 nights in Feb 2024
Response from Giulia Clemente / hotel manager on Mar 22, 2024
Dear Guest, Thank you so much for your nice review. We are happy that you had a good stay and we look forward to welcoming you back soon!Kind regards, Giulia Clemente / hotel manager

10/10 Excellent

Tim

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Jan 2024

10/10 Excellent

Richard

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wonderful
My husband and I stopped at this hotel on the way back to the U.K. from Rome. The help we received from the lady on reception, and especially the Porter, regarding finding parking for our Land Rover and race box was exceptional. The Porter, especially, went above and beyond by leading my husband to a suitable car park and bringing him back to the hotel in the shuttle bus. Outstanding service!!! The previous week at a nearby hotel called Le Refuge the help was non existent. In fact, the hostility was awful. Everything at Grand Hotel was wonderful. Nearby restaurants. Also, the view of Mont Blanc from our room was breathtaking. We didn’t have the time on this trip to fully enjoy the hotel and its surroundings, but we will definitely be back to do just that.
Stayed 1 night in Sep 2023
Response from Giulia Clemente / hotel manager on Oct 4, 2023
Dear Guest,Thank you a lot for your review. I am happy that you enjoyed our service. It is very important for us to try our best for our guests. We are happy if you are satisfied.We definitely wait for you in Chamonix!Kind regards,Giulia Clemente / hotel manager

8/10 Good

Andor

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Sep 2023
Response from Giulia Clemente / hotel manager on Sep 21, 2023
Thank you!

10/10 Excellent

Helen

Liked: Cleanliness, staff & service, property conditions & facilities
The staff at this hotel are exceptional. Rooms are comfortable, clean and quiet. Love this hotel.
Stayed 1 night in Sep 2023
Response from Giulia Clemente / hotel manager on Sep 17, 2023
Hello Helen,Thank you so much for your review!We look forward to welcoming you back again. Kind regards, Giulia Clemente / hotel manager

10/10 Excellent

Valerie

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful property with comfortable beds. The shower was amazing. The staff even better. I’d stay here again.
Stayed 1 night in Sep 2023
Response from Giulia Clemente / hotel manager on Sep 9, 2023
Dear Guest, Thank you a lot for your review. We are looking forward to welcome you back in Chamonix! Kind regards, Giulia Clemente / hotel manager

10/10 Excellent

Helen

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Front desk staff was amazingly helpful. Room was very comfortable and quiet. Would definitely stay here again.
Stayed 1 night in Sep 2023
Response from The Reception desk on Dec 25, 2023
Dear Mrs Helen,We would like to thank you for taking the time to write a comment further to your recent visit at the Grand Hôtel des Alpes.We are truly delighted that you enjoyed every aspect of your stay and sincerely hope to have the pleasure of welcoming you again in a not too far future.In the meantime, we remain at your entire disposal if needed.Best regards,

10/10 Excellent

Piper

The people were so nice here! We'd just finished the TMB and splurged for a 5 star hotel, we totally enjoyed this place! We used the spa and pool but thought it was weird that the sauna and steam room were only available from 5-9pm, i wish they'd have it open all the time. The hot tub/spa could have been hotter too. We highly recommend starting here.
Stayed 1 night in Aug 2023
Response from Giulia Clemente / hotel manager on Sep 5, 2023
Dear Piper, Thank you for your review and for choosing the Grand Hotel des Alpes. We normally turn on the sauna and the steam room at 5 pm, but we can turn them on earlier on request. I am sorry for this misunderstanding! I am happy that you enjoyed the hotel!We look forward to welcome you back soon. Kind regards, Giulia Clemente / hotel manager

10/10 Excellent

Susan

Stayed 1 night in Jul 2023
Response from Giulia Clemente / hotel manager on Sep 9, 2023
Thank you a lot!Have a good day, Giulia Clemente / hotel manager

10/10 Excellent

Rohit

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Personal walk through of the room. Accommodated our request for extended parking. Nice rooms.
Stayed 1 night in Aug 2023
Response from Giulia Clemente / hotel manager on Aug 16, 2023
Dear Rohit,Thank you very much for your nice review. We hope to welcome you back in Chamonix soon.Kind regards,Giulia Clemente / hotel manager

10/10 Excellent

Enrique

Stayed 1 night in Aug 2023
Response from Giulia Clemente / hotel manager on Aug 16, 2023
Thank you very much! Have a lovely evening, Giulia Clemente / hotel manager

10/10 Excellent

ZACH

Stayed 1 night in Aug 2023
Response from Giulia Clemente / hotel manager on Aug 8, 2023
Thank you very much! :)Kind regards, Giulia Clemente / hotel manager

10/10 Excellent

barry

Stayed 1 night in Jul 2023
Response from Giulia Clemente / hotel manager on Jul 31, 2023
Thank you very much!Have a lovely day, Giulia Clemente / hotel manager

10/10 Excellent

LYNDA

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful hotel! The spa is well-equipped with a pool and sauna. Plus, I had a massage by Joanna, which was amazing and much needed after a day of walking and thin air up on Mont Blanc. The reception’s managers were both extremely helpful and very pleasant.
Stayed 1 night in Jul 2023
Response from Giulia Clemente / hotel manager on Jul 28, 2023
Dear Lynda, Thank you a lot for your review! We are happy that your stay was good, that you had a good massage and that the service was excellent. We hope to welcome back soon in Chamonix. Kind regards, Giulia Clemente / hotel manager

4/10 Poor

Susan, Sacramento

Stayed 2 nights in Jul 2023
Response from Giulia Clemente / hotel manager on Jul 20, 2023
I am not sure if this is a mistake or whyit is only 2 on 5... we hope to welcome you back again soon!Kind regards, Giulia Clemente / hotel manager

4/10 Poor

Hussein

Disliked: Property conditions & facilities
I was booked for a suite for 3 nights from 10th to 13th July. During check in they told me there is issue with AC and I cannot use AC during the night for bedroom and living room suite. It was very difficult for me to sleep without AC and didn't expect such situation for 5 star hotel for 500$ per night ! 3 nights were most difficult for me at this hotel
Stayed 3 nights in Jul 2023
Response from Giulia Clemente / hotel manager on Jul 20, 2023
Hello Mr Hussein, Thank you for your review. You forgot to mention that on the last night you had an extra room for free and that the suite you booked is without air conditionning. Have a good day. Giulia Clemente / hotel manager

10/10 Excellent

Troy, Oakland

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Location couldn't have been better, with walking access to shops, restaurants and all of the attractions. Had a room overlooking the promenade and access to the back porch to see Mont Blanc. Front desk staff was very nice and helpful, and assisted with dinner reservations. No air conditioning, but windows opened for ventilation. Hotel had umbrellas available during a day of rain.
Stayed 2 nights in Jun 2023
Response from Giulia Clemente / hotel manager on Jul 20, 2023
Dear Mr Troy, Thank you for your review. You are definitly right about the perfect location of the hotel. I am happy to read that at the front desk they were helpful and kind. It is pretty rare to find air conditionning in Chamonix, but luckily during the night the temperatures get cooler. We hope to welcome you back soon!Kind regards, Giulia Clemente / hotel manager

10/10 Excellent

Pearl

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Spectacular views with waterfall and lake!
Stayed 1 night in Jul 2023
Response from Giulia Clemente / hotel manager on Jul 8, 2023
Thank you! Even if the waterfall and the lake are a bit far away from the hotel :)We hope to welcome you back soon!Kind regards,

10/10 Excellent

Thomas

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Jun 2023
Response from Giulia Clemente / hotel manager on Jun 21, 2023
Thank you very much! Have a good day,

10/10 Excellent

William

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My wife and I stayed at the Grand Hotel for our honeymoon. The hotel is beautiful, staff is exceptional and the hotel in conveniently located in the center of town. Would recommend this to any of our friends/family who are are looking to vacation in Chamonix.
Stayed 6 nights in Feb 2023
Response from Giulia Clemente / hotel manager assistant on Apr 2, 2023
Thank you very much for your review and for visiting the Grand Hotel des Alpes! We are happy that your stay was good and that you appreciated our service! We hope to welcome you back again in Chamonix-Mont-Blanc. Kind regards, Giulia Clemente / hotel manager assistant

10/10 Excellent

Alicia

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

10/10 Excellent

Mary, Strathfield

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff very pleasant and helpful
Response from Giulia Clemente / hotel manager assistant on Feb 16, 2023
Thank you very much for your review! We hope to welcome you back in Chamonix soon!Kind regards, Giulia Clemente / hotel manager assistant

10/10 Excellent

Ross

Stayed 3 nights in Sep 2022

10/10 Excellent

david

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Absolutely delightful staff and property
Stayed 2 nights in Sep 2022
Response from Giulia Clemente / hotel manager assistant on Sep 24, 2022
Hello and thank you very much for your review!We are happy that you enjoyed your stay and we hope to welcome you back again soon.Kindest regards,Giulia Clemente / hotel manager assistant

10/10 Excellent

Ruth

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great staff. Beautiful property.
Stayed 3 nights in Sep 2022
Response from Giulia Clemente / hotel manager assistant on Sep 23, 2022
Hello!Thank you very much for your review! We are happy that you enjoyed your stay and we hope to welcome you back in Chamonix again soon.Kindest regards,Giulia Clemente / hotel manager assistant

10/10 Excellent

David

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful boutique hotel.
Stayed 3 nights in Sep 2022
Response from Giulia Clemente / hotel manager assistant on Sep 23, 2022
Hello!!Thank you very much!We hope to welcome you back again in Chamonix-Mont-Blanc very soon!Kindest regars, Giulia Clemente / hotel manager assistant

10/10 Excellent

Wei

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
location
Stayed 1 night in Sep 2022
Response from Giulia Clemente / Directrice adjointe on Sep 16, 2022
Thank you !

10/10 Excellent

Christopher

Traveled with group, Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Beautiful hotel. Nice amenities. Helpful, friendly staff. Delicious (!!) breakfast.
Stayed 1 night in Jul 2022
Response from Giulia Clemente / hotel manager assistant on Sep 3, 2022
Dear Guest, Thank you a lot for your nice review!We hope to welcome you back soon in Chamonix-Mont-Blanc. Kindest regards, Giulia Clemente / hotel manager assistant

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful hotel in the heart of Chamonix!
We had an amazing two days here. Location was in the center of town, walkable to almost everything. Staff was extremely helpful and friendly (we love Sue!) Rooms were super clean and had everything we needed (minibar/fridge, hot water kettle for tea and coffee, robes, towel warmer, WiFi, etc.). We used the pool and warm tub in the spa every night. Very comfortable, clean, and relaxing. Would definitely stay here again!
Stayed 2 nights in Aug 2022
Response from Giulia Clemente / hotel manager assistant on Sep 3, 2022
Dear Guest, We thank you a lot for this super review! We wait for your return here in Chamonix! Kindest regards, Giulia Clemente / hotel manager assistant

10/10 Excellent

Ju-yun

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Aug 2022

10/10 Excellent

Ateeq

Stayed 1 night in Aug 2022
Response from Giulia Clemente / hotel manager assistant on Aug 14, 2022
Thank you very much! We hope to welcome you back again soon in Chamonix-Mont-Blanc! Kind regards, Giulia Clemente / hotel manager assistant

10/10 Excellent

Changrok

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nothing to add
Stayed 1 night in Jul 2022

10/10 Excellent

Phyllis

Liked: Cleanliness, staff & service, property conditions & facilities
Staff, especially the manager was impeccably kind. The property is well placed and the cleanliness is flawless.
Stayed 1 night in Jul 2022
Response from Giulia Clemente / hotel manager assistant on Jul 24, 2022
Dear Guest, Thank you very much for this beautiful commentary. We hope to welcome you back in Chamonix very soon. Kind regards, Giulia Clemente / hotel manager assistant

10/10 Excellent

Steven

Stayed 3 nights in Jul 2022
Response from Giulia Clemente / hotel manager assistant on Jul 24, 2022
Thank you !!

10/10 Excellent

Robert

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Lovely property. I would return. We had travelled for 10 hours to arrive in Chamonix and we were so lucky this was at the end of the trip. Ahhh. 😊
Stayed 1 night in Jul 2022
Response from Giulia Clemente / hotel manager assistant on Jul 24, 2022
Dear Guest, Thank you a lot for your nice review! We are very happy that you enjoyed your stay and we hope to welcome you back again soon! Kind regards, Giulia Clemente / hotel manager assistant

10/10 Excellent

Stephanie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely staff, great stay!
This was a short stay, but the staff was incredibly helpful over the few hours we were there. We were starting a trek of the full Tour - the hotel stored our luggage, washed some of our clothes, and held our jewelry in their safe. They helped us with a dinner reservation too. The only downfall is that it is on a main square and when you sleep with the windows open, you can hear anyone staying out late and talking loudly. It's not a big party town, though, so regular noise was minimal and the fan they provided helped drown out quite a bit. This definitely won't stop us from staying here again!
Stayed 1 night in Jun 2022
Response from Giulia Clemente / hotel manager assistant on Jul 24, 2022
Dear Guests, Thank you a lot for this beautiful review. We are happy that we could be helpful to make your holidays memorable! We hope to welcome you back soon in Chamonix. Kind regards, Giulia Clemente / hotel manager assistant

10/10 Excellent

Vasil, Chicago

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place
Stayed 1 night in Jul 2022
Response from Giulia Clemente / hotel manager assistant on Jul 24, 2022
Thanks a lot!!

10/10 Excellent

ashley, san jose

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Really excellent experience, all the staff was very kind and helpful.
Stayed 2 nights in Jun 2022
Response from Giulia Clemente / hotel manager assistant on Jul 24, 2022
Thank you very much for this nice review! We hope to welcome you back again soon. Kind regards, Giulia Clemente / hotel manager assistant

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jun 2022

8/10 Good

MICHAEL

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great friendly place to stay, right in the heart of Chamonix. With small balcony. My only criticism is the size of the room. Pretty small.
Stayed 5 nights in Mar 2022

10/10 Excellent

Nicolas

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Mar 2022

10/10 Excellent

Carol

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
One of the best hotels I’ve ever stayed at. The staff here is so wonderful. They really went out of their way to be be helpful and are genuinely kind. Our rooms were just like you see in pictures. We had plenty of storage and the beds and pillows were very comfortable. No air conditioning but our room faced the river so we slept with the window open and we were very comfortable. Breakfast had plenty of options and the service was outstanding. Tips: quiet rooms face the river and bring your own blow dryer.
Stayed 7 nights in Feb 2022
Response from Giulia Clemente / hotel manager assistant on Mar 3, 2022
Dear Carol, Thank you a lot for this exquisite review. It is very detailed and I'm sure it's going to help other guest! I completely agree with you, we try to do our best for all the requests and we are happy to know that we where helpful. We are also very proud of our breakfast! Concerning the blow dryer, we have one in each room but they are not the same of the hairstylist! We really hope to welcome you back in Chamonix in the future! Have a lovely day and say hi to all your beautiful family, Giulia Clemente / hotel manager assistant

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing staff and location
Great service and location. Staff was extremely attentive and the amenities are lovely. The ski/boot room is a great area to just load and unload when leaving/entering the premises before/after skiing.
Stayed 7 nights in Feb 2022
Response from Giulia Clemente / hotel manager assistant on Mar 2, 2022
Dear Guest, Thank you very much for your nice commentary! I am happy that you appreciated our staff and our ski room! We hope to welcome you back in Chamonix very soon. Kind regards, Giulia Clemente / hotel manager assistant

10/10 Excellent

MARIA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fantastic all round
Stayed 1 night in Sep 2021
Response from Giulia Clemente / hotel manager assistant on Sep 28, 2021
Dear Guest, Thank you a lot for choosing Grand Hotel des Alpes and for your review! We hope to welcome you back again soon. Kind regards, Giulia Clemente / hotel manager assistant

8/10 Good

PETER

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2021
Response from Giulia Clemente / hotel manager assistant on Sep 22, 2021
Hello, Thank you for your review! Have a good day and hope to welcome you back again soon. Kind regards, Giulia Clemente / hotel manager assistant

8/10 Good

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely building, location and staff. Friendly and accommodating.
Stayed 3 nights in Mar 2020

10/10 Excellent

Phil

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It's the people that make the difference!
Wow! Where to start? From the first check in, to the last check out, this was an amazing stay! The front desk staff were very friendly and helpful. They gave me the tour of the relaxation area, lounge,breakfast room and my room. The breakfast staff were over the top welcoming and fun to engage. The driver of the ski van was very safe and friendly. The location was perfectly in the center of everything. I'll be back!
Stayed 8 nights in Jan 2020
Response from Giulia Clemente / Hotel Manager Assistant on Feb 4, 2020
Dear Guest, Thank you, thank you and again thank you for your great comment and your amazing pictures! I am going to pass your kind words to all the staff. We are looking forward to welcoming you back again soon, Best regards, Giulia Clemente / Hotel Manager Assistant

10/10 Excellent

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location. Wonderful staff. Beautifully appointed lobby and rooms.
Stayed 4 nights in Jan 2020
Response from Giulia Clemente / Hotel Manager Assistant on Jan 28, 2020
Dear Guest, Thank you for your great comment after staying at Grand Hotel Des Alpes. We are looking forward to welcoming you back again soon. Best Regards, Giulia Clemente / Hotel Manager Assistant

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 7 nights in Jan 2020
Response from Giulia Clemente / Hotel Manager Assistant on Jan 14, 2020
Thank you very much! We are looking forward to welcoming you again soon. Best regards, Giulia Clemente / Hotel Manager Assistant

10/10 Excellent

Nick

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A***
Amazing hotel, staff are so friendly and helpful, will definitely be staying again!
Stayed 3 nights in Dec 2019
Response from Giulia Clemente / Hotel Manager Assistant on Dec 28, 2019
Dear Mr Nick, Thank you for your kind message. We are happy you enjoyed your stay here at Grand Hotel des Alpes. We are looking forward to welcoming you back again soon. Best Regards, Giulia Clemente / Hotel Manager Assistant