Terrace/patio

Reviews of Hôtel l'Arboisie

4 out of 5
Hôtel l'Arboisie
483, Route du Gollet, Megeve, Haute-Savoie

Reviews

9.4

Exceptional

Rating 10 - Excellent. 87 out of 117 reviews" "
Rating 8 - Good. 23 out of 117 reviews" "
Rating 6 - Okay. 6 out of 117 reviews" "
Rating 4 - Poor. 0 out of 117 reviews" "
Rating 2 - Terrible. 1 out of 117 reviews" "

9.4/10

Cleanliness

9.6/10

Staff & service

8.6/10

Amenities

9.2/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

8/10 Good

Sleiman

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Mar 2024

10/10 Excellent

richard

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall staff were excellent and rooms were very comfortable and clean. Limited restaurant menu choices and pricey for what it was.
Stayed 3 nights in Mar 2024

10/10 Excellent

Stanislav

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place, fantastic staff!
Stayed 5 nights in Mar 2024

10/10 Excellent

Joanne

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely hotel with nice decorated rooms.
Stayed 5 nights in Feb 2024

6/10 Okay

Zahi, Amman

Traveled with partner
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
Not the money’s . Shower is 4x4 feet, u can hardly move . Horrible views and low quality furniture
Stayed 5 nights in Feb 2024

10/10 Excellent

Kristina

Traveled with family and small children, Traveled with group, Business traveler, Traveled with partner, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Dec 2023

10/10 Excellent

Keerthi

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Dec 2023

6/10 Okay

Lila

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Stayed 3 nights in Feb 2023

10/10 Excellent

alaa, Kuwait

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I would stay again in the hotel
Stayed 3 nights in Feb 2023

10/10 Excellent

Flavio, Wexford

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Feb 2023

10/10 Excellent

Muath, Manama

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful hotel with beautiful views.. very nice specious rooms
Stayed 2 nights in Feb 2023

10/10 Excellent

Simon

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel fully deserves the accolades it receives from most guests. The staff are all very friendly. A special mention has to be made for the lovely Emma the hotel receptionist whose very warm welcome and constant friendly attention and demeanour really made our stay such a delight. The shuttle service to the town and slopes is extremely efficient and we never had to wait long. The rooms are spacious and practical and completely justify a 4 star rating. Breakfast was very good with the chef’s willing to take special orders like a white egg omelette. The cheese fondue’s at dinner were excellent. It was our first stay and we will definitely be back. I met one family who had stayed 7 times. Megev as a resort is a gem. My 13 year old son said it was the best holiday of his life and he loved the pool and jacuzzi which is a really nice facility. Other guests and families staying were all friendly and polite. We both enjoyed a wonderful massage at the spa. The delicious crepes available when you come back from skiing are a real treat. I have nothing negative to say and we had a wonderful stay. Highly recommended and the hotel really does not disappoint. 5 star service in a great location with excellent facilities and dining. Very efficient room service as well all requests met in minutes unlike most other hotels. Thank you to all the team at the hotel and the drivers which made our stay so memorable. Simon and Solomon
Stayed 6 nights in Feb 2023
Response from Romain - General Manager on Feb 20, 2023
Dear Simon and Salomon,We are delighted to read that your stay was enjoyable and that our services fully met your expectations. We are honoured to know that our staff, especially Emma, gave you a warm welcome and made your stay memorable. We are pleased that our spacious and functional rooms, delicious breakfast and cheese fondue lived up to your expectations.It is gratifying to know that your son said it was the best holiday of his life. We appreciate your positive comments about our shuttle service, our efficient room service, our ideal location and our quality facilities and restaurants. We are delighted to hear that you had a wonderful stay with us.We look forward to welcoming you back to the hotel. Thank you for sharing your experience so enthusiastically!Sincerely,Romain,General Manager L'Arboisie - Megeve

10/10 Excellent

Ahead

Stayed 1 night in Feb 2023

10/10 Excellent

Verified traveler

Traveled with family
Loved Everything..amazing definitely will come again
Stayed 10 nights in Feb 2022

10/10 Excellent

Natalia

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was very kind and always eager to help, the transportaion worked very well and breakfast were delicious, I do not have anything negative to say, I want to thank all the persons in the hotel that made our stay so fantastic
Stayed 4 nights in Feb 2022
Response from Laura Astori - General Manager on Feb 25, 2022
Dear Natalia, It is with emotion and joy that I discover your beautiful testimony. Our staff works every day with passion and with the desire to accompany you in the best way during your stay. I have communicated all your compliments to the whole team who thank you warmly. We make it a point of honour to provide quality breakfasts to start the day. This gourmet moment is an opportunity to discover exceptional artisanal products: jam, charcuterie, cheese, honey.... I am delighted to read that you enjoyed this moment and that you had everything you needed during this fantastic stay. In any case, we would be more than happy to welcome you back ! Laura Astori, general manager L'Arboisie - Megeve

10/10 Excellent

Ramy

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Brilliant stay, loved the hotel, its location and the service level
Stayed 3 nights in Feb 2022

10/10 Excellent

Lisa

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Feb 2022

10/10 Excellent

Jonathan

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent hotel, with fantastic staff/service
Excellent hotel. Family of 5 (three young children) and we stayed for 7 nights in a Grande Suite, which provided a reasonable amount of space. The facilities of the hotel are very good, and although clearly not brand new it's maintained to a very high standard and everything in the public areas and the room was impecably clean. Megève is a phenominal place in every regard. It's a small town rather than some of the purpose-built ski resorts. Not ski-in/ski-out, but the other side of this is that there are lots of facilities and choice. The only slight grumbles are that the hotel is a bit out of town (and the navettes to town/the slops don't run to a timetable so it's difficult to predict when to meet them), the breakfast felt a bit limited (we mostly used the kitchenette in our room to do a quick breakfast before heading out), and it'd be nice to see more vegetarian/vegan options on the restaurant/room service menu. It'd also be nice to have a kids' playroom as some other ski resort hotels have. These are minor though. The thing that really made this hotel, though, are the staff and the standard of service. Absolutely everyone working in the hotel was professional, extremely friendly, and went out of their way to help in every situation, even offering to assist when really no assistance was needed. This applies to the reception staff, in the bar/restaurant, the porters, and housekeeping. Highly recommended.
Stayed 7 nights in Dec 2021
Response from Laura Astori - General Manager on Jan 5, 2022
Dear Jonathan, You can't imagine how pleased we are about your recommendation and this complete and kind testimony! You have spent 7 comfortable, warm and successful nights with your family in our establishment, which is indeed a real gratification for us. Thank you for your friendly comments and your compliments towards the staff always available to accompany you throughout your stay. We offer a carefully prepared breakfast with fresh fruit salad, pastries, muesli and cereal, smoked salmon, cheese, hot drinks... A sweet and savoury assortment to enchant all taste buds! However, we have taken all your constructive comments into consideration. Did the children enjoy our kid's club during the French school holidays? There were inflatable games and nice animations to do with Eloise! As you say so well, Megève is a phenomenal place in every regard and we will be delighted to see you again in the region to enjoy its assets and unique landscapes. Laura Astori, general manager L'Arboisie - Megeve

10/10 Excellent

Sabrina, Porto-Vecchio

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was extremely friendly and helpful. The room was spacious and we had a beautiful view over Megeve. We enjoyed our stay tremendously.
Stayed 5 nights in Dec 2021

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 5 nights in Mar 2020

10/10 Excellent

Hugo, UK

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great room. Friendly and helpful staff. Nice breakfast
Stayed 1 night in Mar 2020
Response from Laura Astori, general manager on Mar 19, 2020
Dear Sir, Thank you very much for sharing this experience. I am delighted that you have appreciated our welcome and the comfort of our rooms. They have been designed as cosy nests in the heart of the mountains. Our breakfast is a meal in its own right to be enjoyed in the restaurant, it is with pleasure that I read that you also enjoyed it. We hope to see you soon at L'Arboisie. Each stay is unique and allows you to discover a new facet of the station and the surrounding mountains. The view changes with the seasons and the hotel is also open in the summer to let you enjoy it :) Laura Astori, general manager L'Arboisie - Megeve

10/10 Excellent

Verified traveler

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great staff. Great for kids and family stays. Highly recommended.
Stayed 7 nights in Feb 2020

8/10 Good

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Feb 2020

10/10 Excellent

Verified traveler

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent staff and service! Constant shuttle to the village (5min). Great breakfast. Spacious suite!
Stayed 1 night in Feb 2020

10/10 Excellent

Verified traveler

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice hotel. Great staff except at breakfast where we had to ask for coffee 3 times but it's a detail. Nice rooms, Underground garage. Very good free minibus service to downtown or the skislopes . Recommended!
Stayed 1 night in Jan 2020

8/10 Good

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great family hotel for skiing
Very nice hotel with very friendly and efficient staff. They were well set up to cater for skiing and families.
Stayed 6 nights in Jan 2020

8/10 Good

Verified traveler

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A little out of town about a 15min walk but there’s also a shuttle bus every 15mins until 11pm. Facilities good our 2 bed suite was very spacious, although bunk room was s small but sofa bed comfortable, main bedroom very firm bed. Spa was good & pool enjoyed by kids. Our biggest disappointment was check out- 11am was very early & getting them to push back till 12 without charge was difficult they wanted €300 for later despite room not being booked after our stay. There was a large number of rooms booked among our party & as this is an annual trip a more flexible approach would have guaranteed repeat business.
Stayed 3 nights in Jan 2020
Response from Laura Astori, general manager on Jan 21, 2020
Madam, sir, I am delighted that you enjoyed the comfort of your room, thought of as a real cocoon. It is also a pleasure to read that you have enjoyed our aquatic space and that the children particularly liked it. We are committed to welcoming families in the best possible way. I therefore regret that the end of this successful stay was a source of disappointment. Please be aware that it is very complicated for us to allow you to stay in the rooms until 4.00pm after your skiday, without penalizing the evening guests, who arrive also from 4.00pm. With anticipation, the organisation can be thought of in this way, according availabilities, if you come back to L'Arboisie next time. The whole team hopes to see you soon :) Laura Astori, general manager L'Arboisie - Megeve

2/10 Terrible

phillip

Traveled with family
Disliked: Staff & service
Motto: "We tried but failed"
The hotel is aesthetically pleasing and most of the staff members are very nice, but a mixture of inadequate services and bad policies makes vacationing here a chore. I reserved a suite with a kitchenette. My suite did not have a kitchenette. My bill was not adjusted to reflect this. The hotel's only restaurant for dinner is often full and may require reseverations. Room service ends at 7pm. The hotel is not within walking distance of any restaurants. This is obviously a problem if you don't know exactly when you want to have dinner each night. The restaurants in town also often require reservations. On New Years they only serve a "special" $250 euro pp 3hr dinner and room service stops at 4pm. They neglected to email us this information. You will not be able to eat in town without a reservation on NYE either. They were kind enough to order a (horrible) pizza and bag of undressed lettuce so we would not go hungry. One night after eating dinner in the restaurant I became violently ill and vommitted all over my bedroom's patio. I spent the next day recovering and not skiing. I can't say for certain that the restaurant gave me food poisoning, but I only had coffee and a croissant for lunch on the mountain. If you order room service, be sure to specify that they bring utensils. On both occassions they failed to provide silverware. They kept saying all rooms have utensils in the kitchenette, but ours did not have a kitchenette or utensils. On one occassion they did not bring
Stayed 7 nights in Dec 2019
Response from Laura Astori, general manager on Jan 13, 2020
Sir, Once again I read about your dissatisfaction, which saddens me very sincerely. I would like to make it clear to our readers that I have been trying to reach you in vain since the submission of your first comment (while you were still at the hotel). I would like to find a solution with you, but I need to talk to you in person to do so. I am fully aware of your disappointment and your desire to share it, but please know that your relentlessness deeply hurts the whole team and only brings negative results. You accuse us of food intoxication in a totally unjustified way, because we respect very strict hygiene rules. You blame us for the high number of tourists in Megève during the holidays, even though you know of course that it is not up to us. I am not saying that there is no fault on our part, but one thing is certain: at l'Arboisie, we listen to our guests and are always there to act accordingly to correct any human error. I am of course still available to exchange with you. Laura Astori, general manager L'Arboisie - Megeve

10/10 Excellent

Kate

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Magical.
The service we received during our stay could not have been better! From the generosity of staff upgrading our room, to the most stunning apartment looking out to the mountains, to each member greeting us throughout our stay and checking in with us about our holiday - we couldn’t have been better looked after. I booked this as a retirement treat to my parents, and the luxurious service and standard of the hotel made it truly special. We agreed that the hotel was the best we’d all stayed in, and felt spoilt to have such a breathtaking suite. The service was impeccable, the staff couldn’t have been more accommodating to us, even helping organise skiing, transport & other recommendations outside from the hotel. We have fallen so in love with Megève and the hotel, I hope to get back next year with a few more of the family as I can’t stop telling everyone about just how magical the whole experience was.
Stayed 4 nights in Dec 2019

8/10 Good

Verified traveler

Liked: Cleanliness, property conditions & facilities
Stayed 2 nights in Dec 2019

10/10 Excellent

Mohamed

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2019

10/10 Excellent

Verified traveler

Stayed 3 nights in Dec 2019

10/10 Excellent

Kim

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Megeve Short break Mid December
We have stayed several times at this hotel and have ben very happy with it. It is located up the hill from the town towards the Mont D'Arbois ski area. Walking into town is no problem but would I try and avoid walking back up although we have done it. The hotel provides an excellent shuttle service into town with last shuttle back at 11pm. After 11pm we managed to find taxis. The shuttle also takes you to the Mont D'Arbois ski area, a phonemail gets you home. We normally go for a few days and this time we were very off-peak in mid December, the hotel kindly gave us upgraded rooms to suites which was appreciated. Staff at the hotel were particularly pleasant. If I have any gripe it is that breakfast at €25 per head still seems a bit too much. The spa was particularly enjoyed by the two 20 year olds we had with us. Megeve remains a favourite ski area although it is not cheap. We were lucky with the weather for our first two days although the ski are open on 16/17 December was limited. Unfortunately the lifts were closed on the third day due to high winds and rain so check all weather forecasts and amount of lifts open if you are going last minute at off peak times.
Stayed 3 nights in Dec 2019

10/10 Excellent

Verified traveler

Stayed 3 nights in Dec 2019

10/10 Excellent

Bashar

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2019

8/10 Good

Mureed

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Great hotel! Amazing staff!
What a great hotel! Staff were all AMAZING with no exception. Convenient shuttle to town or to the slopes every 15 min. The only reason I rated it a 4 out of 5 is the bed was supper hard. That’s a personal preference, if my wife reviewed this hotel she would have given a 5 out of 5. But I honestly couldn’t sleep because the stiffness of the bed, was supper hard.
Stayed 1 night in Dec 2019
Response from Laura, general manager L'Arboisie - Megève on Dec 24, 2019
Dear Mureed, Thank you for your beautiful testimony and your frankness. To ensure that the Arboisie experience is first and foremost a comfortable sleep, our mattresses have just been changed, with a memory foam range that guarantees a wonderful night's sleep. You had the exclusivity to inaugurate them and thanks to your feedback, we have decided to provide an on-demand mattress topper, to make the beds even softer ! We hope that you will come and test this new comfort so that every morning you wake up fully rested, ready to enjoy a beautiful day in Megève or on the ski pistes. The whole staff thanks you and looks forward to seeing you. We wish you merry holidays and a happy new year. Laura Astori, general manager L'Arboisie - Megeve

10/10 Excellent

Freyr

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2019

10/10 Excellent

Benjamin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
cozy, and welcoming to guests
The stay at the hotel was excellent,
Stayed 3 nights in Jul 2019

8/10 Good

Eduardo

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Family Hotel
Great familiy hotel when choosing a suite and you want childredn to sleep separately to have privacy. Shuttle to town centre or 2 minute drive.
Stayed 4 nights in Mar 2019

10/10 Excellent

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Best staff I have ever experienced on a skiing holiday The shuttle service is very good never had to wait for long Nothing is too much trouble at this hotel
Stayed 4 nights in Mar 2019

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Mar 2019

10/10 Excellent

Verified traveler

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent service and superb staff “specially Victoria & colleges” beautiful location.
Stayed 3 nights in Mar 2019

8/10 Good

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service
This is a very nice hotel. The Staff are very helpful and professional - excellent - Only complaint was bathroom facilities in suite for family of four far too small and and no mirrors in suite for getting dressed and bathroom was a little tired in some places
Stayed 7 nights in Feb 2019

10/10 Excellent

Randall

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The hotel staff were amazing and the level of service was excellent. Great views from the hotel over the valley and a shuttle to take you into Megève or to the ski lifts
Stayed 7 nights in Feb 2019

10/10 Excellent

Hani

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Feb 2019

10/10 Excellent

Verified traveler

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfect location for accessing the Ski slopes and the town, stunning views across the town and valley, perfect mix of traditional classic chalet and modern interior decor, the facade of the hotel looks stunning at night with all of twinkling lights.
Stayed 3 nights in Feb 2019
Response from Laura Astori, general manager L'Arboisie - Megeve on Mar 1, 2019
Dear guests, What a pleasure to read that you have been seduced by the magic of our chalet, set in the heart of our Savoyard mountains. We overlook the village of Megève, whose beauty you can admire, every evening, from the living room of the rooms that open onto the valley. I know that our team was attentive to share with you the warmth and kindness that are our trademark. We hope to see you again soon to make you taste the new surprises of our chefs, Nicolas and Linda, who with Ludovic and his team, receive you Chez Jean our restaurant ... or maybe for a well-being break in our spa after a wonderful day of skiing? NIce to see you again. Best regards

10/10 Excellent

MattK, Alexandria, VA

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautifully and newly renovated and decorated. Great location with views of downtown Megeve. Convenient shuttle service every 15 mins to mountain ski lifts and downtown made getting around easy and no need to drive or look for parking when going out to dinner. Restaurant and bar/lounge on property were great and staff was very friendly and helpful.
Stayed 2 nights in Jan 2019
Response from Laura Astori, general manager L'Arboisie - Megeve on Jan 31, 2019
Dear host, What a joy to read your testimony. We are happy that you have discovered all the pleasures that our privileged location has to offer. Everything is planned so that you can fully enjoy this break in the heart of our mountains. I hope you have let yourself be pampered in our wellness area (hammam, massages, jacuzzi...). Feel free to repeat this experience soon, we will always be happy to welcome you.

10/10 Excellent

Verified traveler

Liked: Staff & service, property conditions & facilities
Stayed 5 nights in Dec 2018

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was our second time here, 2 adults and four children. The apartments are great for families. We had a fab time and will go back again!
Stayed 4 nights in Dec 2018
Response from Laura Astori, General Manager L’Arboisie – Megève on Jan 15, 2019
Dear guests, We are delighted to hear that this second stay was up to the same high standards as the first and has inspired you to plan a third visit. The pleasure of skiing, hikes in the mountains, the magic of Megève – this is what the L'Arboisie experience is all about, and that's without even mentioning the joy of spending time together as a family in the friendly and convivial environment of our chalet-style hotel. Additionally, why not also consider treating yourself to a spot of well-earned rest and relaxation in our wellness space? Add an extra touch of delectable delight to your stay by taking advantage of the range of services and facilities available for guests to enjoy, such as the swimming pool, jacuzzi, Turkish bath and sauna. We look forward to seeing you again very soon!

10/10 Excellent

Hani

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
L'Arboisie Megeve
L'Arboisie is a great hotel with a wonderful kids' club. I have been there 3 years in a row and recommend it highly.
Stayed 4 nights in Feb 2018
Response from Caroline A on Jan 8, 2019
Dear Hani, Thank you very much for you return. We hope to see you next year. Best regards