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Reviews of Residence Lagrange Vacances Le Cristal d'Argentière

4 out of 5
Residence Lagrange Vacances Le Cristal d'Argentière
Rue Charlet Straton, Argentiere, Chamonix-Mont-Blanc, Haute-Savoie

Reviews

7.8

Good

Rating 10 - Excellent. 31 out of 101 reviews" "
Rating 8 - Good. 43 out of 101 reviews" "
Rating 6 - Okay. 17 out of 101 reviews" "
Rating 4 - Poor. 5 out of 101 reviews" "
Rating 2 - Terrible. 5 out of 101 reviews" "

7.8/10

Cleanliness

8.4/10

Staff & service

5.6/10

Amenities

7.6/10

Property conditions & facilities

Reviews

6/10 Okay

CB

Traveled with family
Disliked: Cleanliness, amenities
it was not clean when we received it. there was no wifi anywhere in the hotel, the pool was not working. there were no lights or fire or warm feelings in the lobby. overall it was fine but i was not up to our expectations.
Stayed 7 nights in Dec 2019

8/10 Good

Jay Jayendrakumar

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice Trip
Nice room with great view of mountain. Train and Bus available nearby if you don't have own vehicle. Overall it was nice experience...
Stayed 7 nights in Jun 2019
Response from La réception on Jul 4, 2019
Hello! Thank you for your comment, we really appreciate that. We were happy to welcome you and be pleased to see you again at Le Cristal d'Argentière!

8/10 Good

Tara

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful lodging in the mountains
This place was beautiful but the pool was closed for repair. Not really a hotel as it was bare bones. No soap/hair dryer etc. There is a kitchen which was moderately equipped. We loved the area and the location of the hotel. The train and bus stop were right in front of the hotel. We were required to clean before we left and pull the linens. Not a problem, but not truly a hotel. Very Austrian decor. Super cozy. Amazing views
Stayed 3 nights in Jun 2019
Response from La Réception on Jul 4, 2019
Dear Tara, We thank you for your comment and we're sorry the swimming pool was closed for repair. Yes indeed, the Cristal d'Argentière is not an hotel but a furnished apartments block. Hope you enjoyed your stay and we'll be pleased to see you again at Le Cristal d'Argentière!

10/10 Excellent

Nikola

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfect winter week in April
Good location, reasonable price, excellent weather, enough snow... Fantastic valley facilities.
Stayed 7 nights in Apr 2019

10/10 Excellent

martin W.

Perfect acommodations in a fun location
The apartment was attractive, spacious and well appointed. the location was fantastic - we walked to the lift with boots on and skis over our shoulders. I would stay there again
Stayed 2 nights in Mar 2019

10/10 Excellent

Verified traveler

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All is good, very good. fully satisfied. Will come back.
Stayed 7 nights in Mar 2019

8/10 Good

Colin

Liked: Staff & service
Disliked: Property conditions & facilities
Stayed 3 nights in Mar 2019

6/10 Okay

Verified traveler

Disliked: Cleanliness, amenities, property conditions & facilities
Good location for the lifts and town centre but shabby and rather dusty. The staff were friendly but the place is in need of updating and the pool was out of commission for the whole winter.
Stayed 7 nights in Mar 2019

6/10 Okay

Helge H., Lausanne, CH

Good location, ok for the money, needs some rennovation
Note: swimming pool is out of service and there is no internet in the rooms. Very disappointing to find this out on arrival. The kids were very disappointed. The place is well located and has some charme. Yet, appartments kind of small, and can use some refurbishment. Overall a lot less fancy than on the photos. I guess ok for the money
Stayed 2 nights in Feb 2019

8/10 Good

Verified traveler

Traveled with partner
Liked: Cleanliness
We have been staying here for many years now because we like the location, the quietness and character of the apartments. The staff are always helpful and they were especially so when we were trying to trace our lost skis. However, we found the apartment we were allocated a bit cold. We were loaned a heater which helped.
Stayed 7 nights in Jan 2019

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazingly friendly staff
Enjoyed our stay in Argentiere,staff were amazingly friendly and helpful,accommodation was warm and cosy.
Stayed 7 nights in Jan 2019

6/10 Okay

Verified traveler

Liked: Staff & service
The location is ideal. Checking in and out is a bit frustrating. You have to make an appointment to check out (for inspection) and no early checkin. Not even 30 minutes. Understand that you have to provide your own housekeeping. Make the beds, strip the beds, clean bathroom (toilet, tub/shower, sink), sweep, mop and vacuum. Provide your own soaps/cleaning etc. pool was under renovation so I don’t have that experience. Sauna costs extra have no idea if that was open or closed. Place is a bit worn.
Stayed 7 nights in Dec 2018
Response from Le cristal d'Argentière on Jan 22, 2019
Dear guest, we offer our customers to make beds fot their arrival, and to clean their apartment at the end of their stay, those services cost of course an extra charge. We also sell cleaning kit at the reception. Saunas are in many apartments, and it effectively cost an extra charge, you can use it for a session or for the entire week. Regarding the inspection, it's the process in every holiday residence. However we hope you enjoyed your stay. Best regards

6/10 Okay

Verified traveler

Liked: Cleanliness, staff & service, room comfort
Good but didn't quite matdh expectations
This is a very efficiently run apartment complex, with the most excellent Freddie at the helm. The apartment we stayed in was perfectly fine, everything we needed. The location is a strong point: the bus stop is right outside which made our journey to and from the ski slopes very easy. The ski storage area is handy. There is a covered, secure car park which although carries an additional charge, is well worth the money if the snow outside is thick. Two main criticisms. First is that the WiFi is expensive and works only in the lobby area. Second is that the rather inviting 'heated' indoor pool was freezing cold. As I said at the top, the very affable Freddie is superb and is always helpful and always smiling. Thank you!
Stayed 7 nights in Dec 2017

8/10 Good

William

Liked: Staff & service, property conditions & facilities, room comfort
Good facilities - helpful staff
Second visit. Great location in village and near ski lift. good facilities and helpful staff. Good value.

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We had a pleasant stay in this hotel. Location is good, next to lifts (10min walk), local bus stop and chamonix train stop.

2/10 Terrible

Sarah, UK

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Good stay blighted by poor deposit return systems
What would have been a very enjoyable stay blighted by protracted delays in refunding 'damage' deposit on departure.

10/10 Excellent

Sylvia, Cornwall

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great skiing nearby.
We have stayed at this residence for many years. We love the skiing at Grands Montets, a short walk away. The property is comfortable and quiet which suits us as we like to be up early to ski. We have everything we need here and intend to come back next year.

4/10 Poor

Adam, Vermont

Disliked: Room comfort
Too much work and no internet!
This is not a hotel. It's a "residence." Which means, upon arrival, you have to make your own beds with the cheap, scratchy sheets you find in a plastic bag on the bed. And you also have to bring your own toilet paper. If you want more than 1 towel per guest per stay, it's 8 euros per towel. You also have to clean the room spotless yourself at the end of the stay or it's a 60 euro charge. And you have to buy your own cleaning supplies! Literally no broom or even paper towels there. There is also no internet in the room at all. If you want to use the wifi in the lobby, it's 8 euros per day. None of this is explained upfront or online. It's a total rip off and ridiculous scam. Although the room and location were both nice. But if I knew all of that first, I never would've stayed there.

4/10 Poor

Andy, London

Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
Not a hotel
This is advertised as a hotel but is in fact a self catered apartment block. As an apartment block, it would review quite well. As a hotel, it's pretty poor: - No breakfast available - No sheets on bed on arrival - No cleaning service - Swimming pool is too cold to use - Staff are pretty un-available and un-helpful However, it's in Argentierre and very well located. So if what you want is a no frills apartment (and get it for a reasonable price) it's not a bad bet.

2/10 Terrible

Dave, Aberdeen

Disliked: Cleanliness, property conditions & facilities, room comfort
Grubby and Expensive Apartments
We booked Le Cristal only because there was no availability where we normally stay in Argentiere. We do not plan to return to Le Cristal. The whole place could do with a good clean, painting and a general update. It appeared that very little money has been spent by the owners on cleaning and general maintenance. Parking, cleaning the apartment, making the bed prior to arrival and stripping the bed on departure were all extra costs! The ski boot lockers were not even heated.

10/10 Excellent

Sylvia, Cornwall, UK

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent base for skiing in Argentiere.
We have been staying here for many years now and will definitely be coming back again. We particularly like to ski at Grands Montets, but the bus stops outside the residence, making it convenient for access to La Tour in one direction and La Flegere/ Le Brevent in the other. For the price, we cannot fault the accommodation or facilities. The swimming pool is great at the end of a day's skiing, the residence is peaceful so you will be sure of a good night's sleep. Can't wait to come back for more amazing skiing!

6/10 Okay

Greg, Zurich

Liked: Staff & service, property conditions & facilities, room comfort
Disliked: Cleanliness
good location, nice property, poor services
no service of the room at all...we had to wash towels ourself, only one roll of toilet paper per room per week, no wifi in the room.

10/10 Excellent

Andrew, UK

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great place to stay, nicely located.
We were looking for a reasonably priced place for our family of four to stay in the Chamonix valley and we needed to stay from a Sunday to the following Monday. The Cristal provided all of this, and with friendly helpful staff (who speak excellent English), and a swimming pool, what more could you want? Only niggle was that the apartment is stating to look a little dated, but it was clean and had everything we wanted. The cristal is located next to the railway station, so combined with the free travel you get in the valley it's a really convenient place to stay

8/10 Good

Jody, Australia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good hotel not too far from Chamonix
Good alternative if no similar accommodation in a Chamonix. Free bus is useful.

10/10 Excellent

Maria, Canada

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great place to stay.
The staff were very friendly and helpful. We really enjoyed our stay and would recommend this property to others. (They could use a little paint and updating, but overall we really liked it.)

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Grat position. lovely helpful staff.
In summary Room/apartment Room fine, would have preferred a microwave and at least on English speaking TV channel. Activity For families not much to do of and evening last train returns from Chamonix at 8:15. Local village is very welcoming and some nice food/pub venues with children's meals. Skiing was great, recommend d ESF training imstructors. Le Houche great for beginners. grand Monet great for experienced skiers. Customer service Hotel staff really helpful and polite. Bread delivery really handy for breakfast. Pool nice and clean and warm. Would go again.

8/10 Good

Verified traveler

Liked: Cleanliness, property conditions & facilities, room comfort
Good quiet location, nice room, good facilities
Really nice holiday, car hire recommended. You have to pay 10 euro each for a stay local fee however don't need to pay the parking fee as you can use the free car park opposite. At the end of the stay make sure you really clean your room otherwise they try and charge you 55 euros.

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Top resort, convenient location, friendly staff
Top resort, convenient location, friendly staff, excellent resort communication, superb skiing, fantastic resort facilities, good skiing, abundance of snow, excellent weather

10/10 Excellent

karenski, cumbria

Liked: Staff & service, property conditions & facilities
Great location on a free bus route
We had a fantastic time and the location and friendliness of the hotel made everything enjoyable and accessible. The rooms are a little tired but have every facility you could need, even a sauna in the bathroom.

10/10 Excellent

Lynsey, Cheshire

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Ski ing easy to access
Either 5 min clomp to ski lift opposite or as we preferred the skiing at Le Tour via the bus immediately outside and a 5/10 min journey away. Hotel staff really helpful and accomodating. Hotel is not flash but it is clean and pleasant.

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Comfortable, clean apartment in a perfect location
There were very helpful staff members and a relaxing reception/lounge area. The location is situated perfectly to ski the area of your choice. Grands Montets is a short walk away and La Tour an easy short bus ride. Flegere/Brevant ski area is also very easily accessible via a short bus ride. Les Houches is also nearby via a direct bus ride, although this can take about 40 minutes. The village of Argentiere is unspoiled and friendly. There are ample places to eat in the village or enjoy a drink. We will be returning next year. The area is just 8.5 hours car journey from Calais on an autoroute the whole way. The complex is located right next to the bus stop.

8/10 Good

avid skier, uk

reasonable fot the price
Fairly typical ski resort apartments small but sufficent everything is extra, wifi, car parking, sauna, cleaning kit and only get one loo role but would stay again

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, room comfort
Great Ski Location
Enjoyable stay, clean rooms, had a 5 person room for 3 (two small bunk beds, double bed and single sofa bed). Would have struggled for more than 4 though. Bunk beds are small-ideal for children but not for adults. Has a pool as well but was luke warm. No sauna, but when asked reception state that individual rooms have saunas so need to specify at time of booking. Excellent location close to Grand Montets ski lift (this area is good but a little tough for novices). Also ski pass includes bus service which stops right outside. Short bus ride to other ski areas. All in very good value and I would return to same location again.

10/10 Excellent

Nicola, Leeds England

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
great hotel
Another great stay...2nd year running and very satisfied with the hotel,room,location,facilities and location
Train station across the road
Beautiful church at La Praz
Basic but lovely apartment
Beautiful views across Chamonix valley

10/10 Excellent

Nicola, Leeds England

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
great hotel
Another great stay...2nd year running and very satisfied with the hotel,room,location,facilities and location
Train station across the road
Beautiful church at La Praz
Basic but lovely apartment
Beautiful views across Chamonix valley

8/10 Good

Klara, London

Liked: Cleanliness, staff & service, property conditions & facilities
Execellent location, great service.
This place is ideal for a skiing holiday - near lifts, buses and amenities. The apartments are comfortable and the staff very friendly. I would come back again.

8/10 Good

Anthony, Garstang, Lancashire, UK

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A good place to stay
We were in the self-catering section of the Cristal d'Argentiere. The main room included the kitchen area. It was all fine....wasn't sure how to use the oven but found out eventually. Beds comfortable. Location is good...in centre of the village, but not noisy. Pleasant pool. Quick lift. Good parking Helpful staff.

8/10 Good

Verified traveler

Liked: Property conditions & facilities, room comfort
Self catering in a good location
Aside from the fact the train wasn't running due to maintenance this residence is well connected with transport options. The rooms are well appointed and comfortable and the self catering option helps to keep down the cost of longer stays. Great if you are based in Argentiere but keep in mind that if you don't have a car the last public transport back up the valley from Chamonix ends around 8pm in summer.

8/10 Good

Hugh, Lincolnshire, England

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great value, well sited - what's not to like!
Excellent value for money. The experience was only slightly soured by the disappearance of a ski-boots bag. I will still come back and recommend the hotel though.

10/10 Excellent

Sylvia, Cornwall

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Definitely coming back.
We have stayed at this hotel many times and will definitely be coming back. The quality of the accommodation is better than the shabby shoebox sized accommodation available for the same price in other resorts. My only criticism would be the trudge to and from the Grand Montets, but doorstep skiiing is not really a feature of Argentiere and the walk only takes 10 minutes or so. It would be nice if there was a nice hot jacuzzi in the pool area too. It is in a peaceful though convenient location. Excellent all round. I would recommend it to couples and families.

10/10 Excellent

YURY

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 7 nights in Jan 2020

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, room comfort
Trivsamt men lite slitet lägenhetsboende
Detta är inget hotell utan man hyr en lägenhet. Lakan o handdukar ingår men inget annat. Man får bädda själv, vilket inte är något problem men inget vi visste om. Ta med tvål,toapapper, diskmedel både till maskin och handdisk. Köket fungerar bra att fixa frukost o enklare rätter. Liten ugn finns, ingen micro. Möbler behöver en uppdatering, rätt gamla. Pool ur funktion under vår vistelse. Synd! Städning sköter man själv på hemresedagen. Trevligt ändå och bra läge nära skidbuss och lite mataffär och restauranger.
Stayed 7 nights in Jan 2020

2/10 Terrible

Chantal A.

Disliked: Cleanliness
Da dimenticare
Dovevano darmi un rimborso del 20%sull’ammontare complessivo, in quanto nella descrizione doveva esserci la piscina invece per tutto il periodo estivo è stata chiusa, a distanza di 3 mesi io devo ancora ricevere il rimborso promesso.
Stayed 7 nights in Aug 2019

6/10 Okay

Dietrich H.

Argentiere
einfach, rustikal, gemütlich sehr laut durch nähe zur Eisenbhan
Stayed 7 nights in Aug 2019

10/10 Excellent

Victor

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 7 nights in Jun 2019
Response from Vincent on Jul 10, 2019
Bonjour, l'équipe du Cristal vous remercie ! En vous souhaitant un bel été.

8/10 Good

CHRISTIAN C.

très bel établissement
il manquait juste la piscine comme indiquée dans la réservation
Stayed 3 nights in Mar 2019

8/10 Good

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
Résidence charmante très bien située. personnel avenant et sympathique. Sauna dans l'appartement Déception la piscine est hors service depuis plusieurs mois alors que le site vante celle-ci
Stayed 4 nights in Mar 2019

6/10 Okay

Verified traveler

Liked: Cleanliness, staff & service
bon emplacement, très bon accueil reception plus de salle de sport et piscine
Stayed 7 nights in Feb 2019

8/10 Good

YURY

Liked: Cleanliness, staff & service, room comfort
Stayed 7 nights in Jan 2019
Response from Vincent, Fleur et Gaelle. on Jan 27, 2019
Thank you for your kindness, hope to meet you again !

6/10 Okay

Manuel

Liked: Cleanliness, staff & service, property conditions & facilities
séjours
la piscine fermée le sauna en panne le four en panne mais la reception a tout fait pour rendre notre sejours plus agreable remplacement du four pret d une autre chambre pour utiliser le sauna le sejours a mal commence mais il a ete plus agreable
Stayed 7 nights in Dec 2018
Response from Vincent on Jan 29, 2019
merci de votre compréhension, au plaisir de vous revoir !