Ratings based on 421 Verified Reviews

They paid and stayed. We double-checked.
4.4 out of 5
93% of guests recommend
4.6 Room cleanliness
4.4 Service & staff
4.4 Room comfort
4.4 Hotel condition
They paid and stayed.
We double-checked.
5 out of 5
Recommended
for Everyone
by A verified travelerfrom Lanai City, Hawaii

Location, location, location...

Posted May 25, 2015
In the central "old town" of Frankfurt. The hotel is beautiful and service excellent. Room was nicely appointed and ready when I arrived in the morning from an international flight. The best!
5 out of 5
Recommended
for Everyone
by A verified travelerfrom New Haven, CT

Exquisite

Posted May 17, 2015
Pros: The staff, the décor of the hotel, the location.
Cons: Room renovations done later in the day.
Location: Right near the opera, Starbucks, plenty of bars restaurants the Galleria Mall, the Main River.
I can't say enough wonderful things about The Steigenberger Hof. The location is right in the middle of everything you could possible want to be around on vacation. The opera, plenty of bars, restaurants, museums, stores and the Main River. The room was spacious and pretty, with doors that open to a nice view (the staff accommodated my request for a view). The staff was very professional and courteous, but the hotel never felt snobby. The hotel is well appointed with marble and fresh flowers everywhere, it was a pleasure to walk into each day. The spa was the nicest I have ever been to with so many different steam rooms. Don't miss a drink at the bar, also with impeccable service or dinner at Francais. I will definitely come back to The Steigenberger Hof next time I am in Frankfurt, I had a great time. The only negative was there was renovation work being done to the room next door which woke me up at 9am and I am a late sleeper, but I can't blame the hotel too much for that.
3 out of 5
by A verified travelerfrom Seattle, WA, USA

Nice on the outside, but rooms need work

Posted May 17, 2015
Walking into the lobby and checking in you'd think that you were about to stay at one of the nicest hotels in Europe. But the halls look like they are from the 80's and the rooms look like they have the original carpet from the 70's. My bathroom smelled of sewage the whole time (seems like the trap keeping sewage gas from creeping back in the building isn't working right), and the A/C was broken. Luckily it was just cool enough to sleep with the windows wide open. Not the nicest way to spend the last night of our honeymoon on layover from a long flight. Add on the fact the only thing open late on Sunday nearby is one of the Lobby restaurants and it cost almost 80 euro for a modest dinner for two (schnitzel and hamburger) and we felt we'd been had. The same meal was under half price and twice as good at Salzkammer down the street. We enjoyed Frankfurt but would undoubtedly stay somewhere else next time.
5 out of 5
Recommended
for Everyone
by A verified traveler

駅にも近く落ち着いたホテル

Posted May 7, 2015
立地は素晴らしく、レーマー地区やモールまでも徒歩すぐで楽でした。また、Sバーン、Uバーンの駅すぐなので、電車を使った移動にも便利。空港からのシャトルバスがなかったのが残念でした。
4 out of 5
Recommended
for Everyone
by A verified travelerfrom Mexico City

Nice business trip to Frankfurt

Posted May 4, 2015
Pros: The ambiance is incredible.
Cons: In general, the room was great except for some minor failures in the water draining in the tub (some minor maintenance is needed). Beware of the free
Location: The hotel is very well located, walking distance from main tourist attractions, Svan station in front. I really enjoyed my stay in this hotel.
Great staff, very efficient with excellent attitude. I arrived one hour before check in and my room was ready.
3 out of 5
by A verified traveler

Mixed Feelings

Posted Apr 16, 2015
Was very excited about this hotel and perhaps my expectations were too high but the room was a big disappointment. Arrival was friendly but they had not noticed two rooms had been booked. My room was very plain, no decoration, water marked lampshades and a reading lamp that didn't work. The door also didn't open due to a battery needing replaced and they had to take it off its hinges. By contrast the other room was much more pleasant. The Spa was great and I would really recommend this. The bar and staff were wonderful with a great piano player. The outdoor area was delightful for lunch in the sun. Just wish they hadn't put me in such a poor room and I think they knew it wasn't good but due to the error made on not noticing two rooms they took a chance.
4 out of 5
Recommended
for Couples
by A verified travelerfrom Stockholm

Centralt.

Posted Apr 10, 2015
Jag bokade hotellet för jag gillar gamla anrika hotell med historia. Utsidan är fantastisk, lobbyn likaså och baren är trevlig men sen tog det stopp. Hotellet är renoverat och mycket fräscht, rent och nytt men modernt!!! Rummen är som på vilket nytt storstadshotell som helst. All den gamla charmen är borta. Hade önskat att man behållit den gamla stilen när man renoverade.
5 out of 5
Recommended
for Everyone
by A verified travelerfrom pittsburgh, pa

classy hotel in the middle of downtown

Posted Apr 6, 2015
within walking distance of many restaurants, the river and shops
4 out of 5
Recommended
for Everyone
by A verified travelerfrom 埼玉県川越市

繁華街に隣接して、買い物、観光に便利

Posted Mar 23, 2015
Pros: 落ち着いた大人の雰囲気
Cons: 部屋でコーヒーを自分で沸かして飲もうとコーヒーカップをフロントに注文したのですが、注文先を彼方此方にたらい回しされました。部屋のTVが映らなかった時の対応も同じでした。何処へ連絡しても対応出来る様にして欲しい物です。
二十数年来、定宿にしています。以前は朝食がホテル代金に含まれていましたが、リーマンショック以降朝食事代金が別料金に為り、それも35ユーロと高いのが難点です。
5 out of 5
Recommended
for Everyone
by A verified traveler

Received a free upgrade

Posted Mar 16, 2015
Pros: Atmosphere
Cons: The bed was a bit hard
Very nice and warm hotel in the centre of Frankfurt. We enjoyed our stay and the room very much and even got a free upgrade