Exterior

Reviews of La Quinta Inn by Wyndham Amarillo Mid-City

2.5 out of 5

Reviews

6.0
Rating 10 - Excellent. 220 out of 1004 reviews" "
Rating 8 - Good. 178 out of 1004 reviews" "
Rating 6 - Okay. 150 out of 1004 reviews" "
Rating 4 - Poor. 200 out of 1004 reviews" "
Rating 2 - Terrible. 256 out of 1004 reviews" "

5.6/10

Cleanliness

7.0/10

Staff & service

5.4/10

Amenities

5.2/10

Property conditions & facilities

6.0/10

Eco-friendliness

Reviews

10/10 Excellent

Ruth

Liked: Cleanliness, staff & service
It was worth the price
Stayed 1 night in Apr 2024

8/10 Good

Raquel

Liked: Amenities
Uncleanliness
Stayed 1 night in Apr 2024
Response from Guest Relations Manager on Apr 15, 2024
Hi Raquel,We're truly sorry to hear about your experience, and we take cleanliness very seriously at our hotel. Our housekeeping team undergoes rigorous training to maintain high standards, and we apologize if this was not reflected during your stay. We appreciate your feedback as it helps us to continuously improve our services. Rest assured, we will address this matter promptly to ensure a more pleasant experience for our future guests.

8/10 Good

Amy

Traveled with family
Liked: Staff & service
Disliked: Property conditions & facilities
The property is old and run down.
Stayed 1 night in Apr 2024
Response from Guest Relations Manager on Apr 15, 2024
Hi Amy,We appreciate your feedback and apologize for any inconvenience caused during your stay. While we understand your concerns about the property's age, we strive to maintain a comfortable and inviting atmosphere for all our guests. Rest assured, our team continually works on improvements within the constraints of our historical structure. Your comments are invaluable in our ongoing efforts to enhance the guest experience, and we hope you'll consider staying with us again in the future.

6/10 Okay

Alejandro

Traveled with family
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
No type of soap at the bathroom There is no room in the bathroom, not even the one who is going to bathe, you have to get into the shower to close the door and the toilet it’s too small
Stayed 1 night in Apr 2024
Response from Guest Relations Management on Apr 12, 2024
Dear Alejandro, Thank you for taking the time to share your feedback with us. We sincerely apologize for the inconvenience you experienced during your stay regarding the absence of soap in the bathroom and the limited space layout. Your comfort and satisfaction are of utmost importance to us, and we deeply regret falling short of your expectations in these aspects. Please know that we have already addressed these concerns with our housekeeping and maintenance teams to ensure that necessary amenities are replenished promptly and to explore options for enhancing the bathroom layout for greater convenience. Your feedback is invaluable in helping us improve, and we hope for the opportunity to better serve you in the future.

10/10 Excellent

David, Phoeniz

Traveled with pets, Traveled with family
Liked: Cleanliness, staff & service, amenities
Older but worth the money paid. The shower was a joke only coming up to my chest. But the room was fine and clean. Easy to get to off the freeway.
Stayed 1 night in Apr 2024
Response from Guest Relations Management on Apr 12, 2024
Dear David, What a fantastic review, thank you for sharing your experience with us! We're absolutely thrilled to hear that you had such a great stay and awarded us a perfect 5 out of 5 rating.We're delighted to know that despite the shower situation, you found your room to be comfortable and clean. Providing a cozy and pristine environment is what we strive for, so it's wonderful to hear that we hit the mark for you there.We hear you about the shower height—it's definitely something we'll take into consideration for future improvements. Your feedback helps us identify areas where we can make enhancements to ensure all our guests have the best possible experience.And we're thrilled that our location made your trip a breeze! Being conveniently located off the freeway is one of our perks, and we're delighted it worked out well for you.We can't wait to welcome you back for another fantastic stay in the future! If there's anything else we can do to make your next visit even more enjoyable, just give us a shout.

8/10 Good

deborah

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Guest Relations Specialist on Apr 9, 2024
Hi Deborah,Thank you for taking the time to share your experience with us. We appreciate your positive rating and are delighted to hear that you had an overall satisfactory stay. Our team works hard to provide a comfortable and enjoyable environment for our guests, and we're pleased to see that reflected in your feedback. If you have any specific comments or suggestions on how we can further enhance your experience, we would love to hear them. We look forward to welcoming you back in the future.

10/10 Excellent

Linda

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Na
Stayed 1 night in Apr 2024
Response from Guest Relations Specialist on Apr 8, 2024
Hi Linda,Thank you for being our guest with us and taking the time to share. We always want to provide our guests with a comfortable stay, and a rating like yours serves as encouragement to all of us. It was our pleasure accommodating you, and we look forward to welcoming you back soon.

4/10 Poor

Randall

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Unfortunately, we got a room, 206, under a room whose pipes knocked when water flowed. We think the toilet above must need water every 30 min. or so, because a knocking noise happened in the ceiling at that interval. Instead of restful quiet, ee got noise. The street noises were very easy to hear, too. Otherwise, the conditions are good.
Stayed 1 night in Mar 2024
Response from Guest Relations Specialist on Apr 3, 2024
Hi Randall,We sincerely apologize for the inconvenience you experienced during your stay in room 206. While we strive to ensure a peaceful environment for all our guests, occasional disturbances can occur due to various factors beyond our immediate control. Our team will investigate the issue with the plumbing to address the knocking noise promptly. We appreciate your feedback and hope to have the opportunity to provide you with a more enjoyable stay in the future.

6/10 Okay

Chase

Traveled with partner
Liked: Staff & service
Overall good, could just use a look over for minor fixes.
Stayed 1 night in Mar 2024
Response from Guest Relations Specialist on Mar 26, 2024
Hi Chase,We appreciate your feedback and are pleased to hear that you had a generally positive experience during your stay. Our commitment to maintaining high standards of quality includes regular inspections to address any minor issues promptly. Your comments will be shared with our maintenance team to ensure that any necessary adjustments are made to enhance the overall guest experience. We hope to welcome you back in the future for an even more enjoyable stay.

8/10 Good

Arturo

Business traveler, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Bad spot
Stayed 1 night in Mar 2024
Response from Guest Relations Specialist on Mar 26, 2024
Hi Arturo,Thank you for taking the time to share your experience with us. We appreciate your positive rating and are delighted to hear that you had an overall satisfactory stay. Our team works hard to provide a comfortable and enjoyable environment for our guests, and we're pleased to see that reflected in your feedback. If you have any specific comments or suggestions on how we can further enhance your experience, we would love to hear them. We look forward to welcoming you back in the future.

10/10 Excellent

michael

Liked: Cleanliness, staff & service, property conditions & facilities
Smells good and very clean. Breakfast is very good . I will come back again next time .
Stayed 1 night in Mar 2024
Response from Guest Relations Specialist on Mar 23, 2024
Hi Michael,We're thrilled to hear that you enjoyed your stay with us and found our hotel to be both inviting and impeccably clean. Our team works diligently to maintain a pleasant atmosphere for all our guests, and it's wonderful to know that our efforts have been noticed. It's fantastic to hear that you were pleased with our breakfast offerings; we strive to provide a delicious and satisfying start to the day for our guests. We look forward to welcoming you back on your next visit, ensuring another delightful experience awaits you.

8/10 Good

KC

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Easy check in, room was fairly clean, the walls in the bathroom and by the sink were rather dirty. They supplied dove shampoo conditioner and soap. Was a nice stay would stay again.
Stayed 1 night in Mar 2024
Response from Guest Relations Specialist on Mar 19, 2024
Hi KC,We appreciate your feedback and are glad to hear that you found our check-in process smooth and enjoyed your stay overall. It's great to know that you found the room fairly clean and appreciated the amenities provided, such as the Dove shampoo, conditioner, and soap. Regarding the cleanliness issue you mentioned with the bathroom walls, we apologize for any inconvenience this may have caused and will ensure our housekeeping team pays closer attention to such details in the future. We look forward to welcoming you back for another pleasant stay.

4/10 Poor

Mark

Traveled with partner, Traveled with pets
Disliked: Amenities, property conditions & facilities
Room was reasonably clean, but common area was trashy and property was old and in need of maintenance.
Stayed 1 night in Mar 2024
Response from Guest Relations Specialist on Mar 20, 2024
Hi Mark,We appreciate your feedback and apologize for any inconvenience you experienced during your stay. Our housekeeping team strives to maintain cleanliness standards, and we'll address any lapses in the common areas immediately. While our property boasts a rich history, we understand the importance of maintenance, and we're committed to enhancing the overall guest experience. Your comments will help us prioritize improvements to ensure future guests enjoy a comfortable stay.

4/10 Poor

Phil

Disliked: Property conditions & facilities
Stayed 1 night in Mar 2024
Response from Guest Relations Specialist on Mar 20, 2024
Hi Phil,I'm sorry to hear that your experience wasn't up to your expectations. Your feedback is important, and if there are specific aspects you'd like to share or if there's anything we can do to address your concerns, please feel free to provide more details. Our goal is to ensure all guests have a positive stay, and your input helps us make improvements.

6/10 Okay

Tymberlie

Stayed 2 nights in Mar 2024
Response from Guest Relations Specialist on Apr 7, 2024
Hi Tymberlie,Thank you for sharing the rating about your experience here with us. We are happy to see your stay was pleasant overall, and we hope to have the pleasure of hosting you again soon.

10/10 Excellent

Carla

Stayed 1 night in Mar 2024
Response from Guest Relations Management on Apr 6, 2024
Hi Carla! Thank you for rating your experience with us a perfect 5 out of 5! We're delighted to hear that you had such a fantastic stay. Your satisfaction is our top priority, and we're thrilled that we could meet your expectations. We appreciate your kind words and look forward to welcoming you back for another wonderful experience in the future.

10/10 Excellent

ramiro

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing
Stayed 1 night in Mar 2024
Response from Guest Relations Management on Mar 14, 2024
Hi Ramiro!Thank you so much for your feedback and kind words regarding the five-star experience thatyou received during your most recent stay with us!We seek to give each guest a very comfortable and accommodating experience, and we arethrilled to hear of our success in this ambition. We will be sure to share your kind regards withour team.We thank you for your loyalty, and we look forward to your future visits!

4/10 Poor

Daniel

Traveled with family
Disliked: Cleanliness, amenities, property conditions & facilities
Pets are supposed to be free but they Charge me $25 and when I complained he dropped the fee to 15.00. Unethical
Stayed 1 night in Mar 2024
Response from Guest Relations Specialist on Mar 13, 2024
Hello Daniel,Thank you for your review. I would like to let you know that La Quinta started charging for pets last year. As per the new policy we charge 15 for one pet and 25 for multiple pets. We apologize for the inconvenience.

10/10 Excellent

Renee

Traveled with family
Liked: Staff & service
Disliked: Amenities
The person who checked me in is amazing.
Stayed 1 night in Mar 2024
Response from Guest Relations Specialist on Mar 11, 2024
Hi Renee,We're thrilled to hear that you had a positive experience with our check-in process. Our team takes great pride in providing exceptional service to all our guests, and it's wonderful to know that our efforts are appreciated. We'll make sure to pass along your kind words to the individual who assisted you during check-in. Your satisfaction is our utmost priority, and we look forward to welcoming you back for another fantastic stay in the future.

8/10 Good

Kristian

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities
Very nice.
Stayed 1 night in Mar 2024
Response from Guest Relations Specialist on Mar 11, 2024
Hi Kristian,We're thrilled to hear you enjoyed your stay with us! Our team takes great pride in providing top-notch service and ensuring our guests have a pleasant experience. It's wonderful to know that you found our facilities to your liking. Thank you for choosing our hotel, and we look forward to welcoming you back on your next visit!

10/10 Excellent

Donnie

Liked: Cleanliness, property conditions & facilities
Parking at time was to close ..
Stayed 1 night in Mar 2024
Response from Guest Relations Specialist on Mar 9, 2024
Hi Donnie,Thank you for being our guest. Our top priority is for you to have an enjoyable stay, and from your high rating, we are pleased to have met your expectations. It was a pleasure hosting you, and we look forward to welcoming you again soon.

10/10 Excellent

Steve

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Guest Relations Specialist on Feb 29, 2024
Hi Steve,Thank you for being our guest with us and taking the time to share. We always want to provide our guests with a comfortable stay, and a rating like yours serves as encouragement to all of us. It was our pleasure accommodating you, and we look forward to welcoming you back soon.

2/10 Terrible

Joe

Booked online about 90 minutes away. 5 minutes later blew out a tire on the I40. Tried to cancel but nope! Never booking in advance again,
Stayed 1 night in Feb 2024
Response from Guest Relations Specialist on Feb 28, 2024
Hi Joe,We regret to hear about your experience, however, our cancellation policy is clearly outlined at the time of booking to ensure fairness to all guests. Unfortunately, unforeseen circumstances such as tire blowouts fall outside of our control and don't warrant exceptions to our policies. We strive to maintain consistency and fairness for all our guests, which is why our policies are applied uniformly. We appreciate your understanding and hope for the opportunity to welcome you under better circumstances in the future.

10/10 Excellent

Bradley, Red Bud

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities
Front desk attendant was amazing. Made me feel right at home. Room was ok. Bathroom was small. Bed was very comfortable. Just staying for a shower and sleep it was perfect. Quiet as well.
Stayed 1 night in Feb 2024
Response from Guest Relations Specialist on Feb 24, 2024
Hi Bradley,We're thrilled to hear that our front desk attendant left such a positive impression and made you feel at home during your stay. While we're glad to know you found the room satisfactory for your needs and appreciated the comfort of the bed, we're sorry to hear that the size of the bathroom didn't meet your expectations. However, we're pleased that despite this, you found the overall experience perfect for your purpose of a peaceful shower and restful sleep, and we're grateful for your acknowledgment of the quiet atmosphere we strive to maintain. Your feedback is invaluable to us, and we hope to welcome you back for another enjoyable stay in the future.

10/10 Excellent

Aja

Traveled with partner
Liked: Cleanliness, staff & service, amenities
Disliked: Property conditions & facilities
The person who checked us in was very nice and friendly. When we got to our room, there was fecal matter on the toilet seat which was pretty gross. Other than that, the room is decent and the bed is comfy. Was a little disappointed to see there wasn’t anywhere to plug in a Ethernet cable though.
Stayed 1 night in Feb 2024
Response from Guest Relations Specialist on Feb 18, 2024
Hi Aja,We sincerely apologize for the inconvenience you experienced during your stay. It's heartening to hear that our staff left a positive impression upon your arrival. However, we regret any disappointment caused by the cleanliness issue you encountered in your room. Rest assured, we have immediately addressed this with our housekeeping team to ensure such oversights are rectified. Regarding the Ethernet cable, we appreciate your feedback and will certainly consider it as we continue to enhance our amenities. We hope to have the opportunity to better serve you in the future.

10/10 Excellent

Jesus

Stayed 2 nights in Feb 2024
Response from Guest Relations Specialist on Mar 20, 2024
Hi Jesus,Thank you for being our guest with us and taking the time to share. We always want to provide our guests with a comfortable stay, and a rating like yours serves as encouragement to all of us. It was our pleasure accommodating you, and we look forward to welcoming you back soon.

10/10 Excellent

Wolfjunge

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Walkable to shopping and dine
Stayed 2 nights in Feb 2024
Response from Guest Relations Specialist on Feb 10, 2024
Hi Wolfjunge,We appreciate your feedback and are delighted to hear that you found our hotel conveniently located for shopping and dining options. Our central location is indeed a highlight for many of our guests, offering easy access to a variety of establishments. We strive to provide a comfortable and convenient stay for all our guests, and we're pleased that you found our location to be advantageous. Your satisfaction is important to us, and we look forward to welcoming you back for another enjoyable stay in the future.

8/10 Good

Brenda

Traveled with partner
Liked: Cleanliness, staff & service, amenities
Easy to find off the interstate. The rooms have had some upgrades but some things still need work. Great price and good breakfast with very friendly staff
Stayed 1 night in Feb 2024
Response from Guest Relations Specialist on Feb 8, 2024
Hi Brenda,We're delighted to hear you found our hotel conveniently located just off the interstate, ensuring easy access for travelers. We're continuously striving to enhance our accommodations, and while upgrades have been made to the rooms, we appreciate your feedback on areas that may still require attention. Our commitment to providing exceptional value is reflected in our competitive pricing and the quality of our breakfast, complemented by the warmth and professionalism of our staff. Thank you for choosing to stay with us, and we hope to welcome you back for an even more satisfying experience in the future.

10/10 Excellent

Morning

Liked: Cleanliness, staff & service, property conditions & facilities
Best place to stay
Stayed 2 nights in Jan 2024
Response from Guest Relations Specialist on Jan 31, 2024
Hi Morning,Thank you so much for your glowing review! We're thrilled to hear that you had such a positive experience during your stay at our hotel. Our team works hard to provide exceptional service and maintain a comfortable environment for our guests. It's rewarding to know that our efforts have made your stay memorable. We appreciate your kind words and look forward to welcoming you back on your next visit to our hotel.

8/10 Good

Ponda

Stayed 1 night in Jan 2024
Response from Guest Relations Specialist on Feb 1, 2024
Hi Ponda,Thank you for taking the time to share your experience with us. We appreciate your positive rating and are delighted to hear that you had an overall satisfactory stay. Our team works hard to provide a comfortable and enjoyable environment for our guests, and we're pleased to see that reflected in your feedback. If you have any specific comments or suggestions on how we can further enhance your experience, we would love to hear them. We look forward to welcoming you back in the future.

6/10 Okay

Sonia

Liked: Cleanliness, staff & service
It was very noisy. Expected some traffic noise, but the people starting vehicles and warming them up outside my window was bad. The heater was extremely loud and came on too frequently. The room could use insulation. It was clean.
Stayed 1 night in Jan 2024
Response from Guest Relations Specialist on Jan 27, 2024
Hi Sonia,We appreciate your feedback and apologize for any inconvenience you experienced during your stay. We understand that noise disturbances, particularly from vehicles and the heater, can be disruptive to a comfortable night's rest. Please be assured that we take guest comfort seriously, and we will review your comments with our team to explore potential improvements. We are glad to hear that you found the room to be clean, and we hope to have the opportunity to welcome you back in the future for an even more enjoyable stay.

10/10 Excellent

Stuart

Traveled with pets
Liked: Cleanliness, staff & service, property conditions & facilities
Like comfort inn, but not as price.staft did very well in making my stay here rewarding, comfortable, with piece of mind.only wish i could stay much longer.
Stayed 2 nights in Jan 2024
Response from Guest Relations Specialist on Jan 14, 2024
Hi Stuart,We appreciate your positive feedback regarding your recent stay at our hotel. Our dedicated staff is delighted to hear that they contributed to making your experience rewarding, comfortable, and provided you with peace of mind. It's always fulfilling for us to know that our team's efforts have left a lasting impression on our guests. While we understand your desire to stay longer, we hope to welcome you back whenever your travels bring you to the area again.

10/10 Excellent

Stephanie

Stayed 7 nights in Jan 2024
Response from Guest Relations Specialist on Jan 14, 2024
Hi Stephanie,Thank you for being our guest with us and taking the time to share. We always want to provide our guests with a comfortable stay, and a rating like yours serves as encouragement to all of us. It was our pleasure accommodating you, and we look forward to welcoming you back soon.

2/10 Terrible

Antonio

Stayed 1 night in Jan 2024
Response from Guest Relations Specialist on Jan 27, 2024
Hi Antonio,I'm sorry to hear that your experience wasn't up to your expectations. Your feedback is important, and if there are specific aspects you'd like to share or if there's anything we can do to address your concerns, please feel free to provide more details. Our goal is to ensure all guests have a positive stay, and your input helps us make improvements.

2/10 Terrible

Skyler

Traveled with partner
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service, amenities
Stayed 1 night in Jan 2024
Response from Guest Relations Specialist on Jan 9, 2024
Hi Skyler,I'm sorry to hear that your experience wasn't up to your expectations. Your feedback is important, and if there are specific aspects you'd like to share or if there's anything we can do to address your concerns, please feel free to provide more details. Our goal is to ensure all guests have a positive stay, and your input helps us make improvements.

8/10 Good

Judy

Traveled with family
Liked: Cleanliness, staff & service, room comfort
Great place to stay
The staff was awesome, the room was clean just a little run down in the bathroom, had a little trouble with the shower and drain
Stayed 1 night in Jan 2024
Response from Guest Relations Specialist on Jan 9, 2024
Hi Judy,We appreciate your positive feedback regarding our exceptional staff and the cleanliness of your room. Our team is dedicated to providing a high level of service, and we're delighted to hear that reflected in your experience. We apologize for any inconvenience you faced with the bathroom and the shower, and we assure you that we take your comments seriously. Rest assured, we are constantly working to address such concerns and enhance the overall guest experience. Your valuable input aids us in our continuous efforts to improve our facilities and services.

4/10 Poor

Israel

Business traveler
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from Guest Relations Specialist on Jan 9, 2024
Hi Israel,We are in the business of providing comfort and service, so I sincerely regret that you did not enjoy your visit. We appreciate your time in sharing a review and hope to have the opportunity to leave you with a more favorable impression on a return visit.

10/10 Excellent

Anthony

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from Guest Relations Specialist on Jan 9, 2024
Hi Anthony,Thank you for being our guest. Our top priority is for you to have an enjoyable stay, and from your high rating, we are pleased to have exceeded your expectations. It was a pleasure hosting you, and we look forward to welcoming you again soon.

10/10 Excellent

Karen

Stayed 1 night in Jan 2024
Response from Guest Relations Specialist on Jan 9, 2024
Hi Karen,Thank you for being our guest with us and taking the time to share. We always want to provide our guests with a comfortable stay, and a rating like yours serves as encouragement to all of us. It was our pleasure accommodating you, and we look forward to welcoming you back soon.

2/10 Terrible

Dave

Stayed 1 night in Jan 2024
Response from Guest Relations Specialist on Jan 9, 2024
Hi Dave,I'm sorry to hear that your experience wasn't up to your expectations. Your feedback is important, and if there are specific aspects you'd like to share or if there's anything we can do to address your concerns, please feel free to provide more details. Our goal is to ensure all guests have a positive stay, and your input helps us make improvements.

2/10 Terrible

ERIKA

Traveled with family
Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from Guest Relations Specialist on Jan 9, 2024
Hi Erika,We are in the business of providing comfort and service, so I sincerely regret that you did not enjoy your visit. We appreciate your time in sharing a review and hope to have the opportunity to leave you with a more favorable impression on a return visit.

10/10 Excellent

Les

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Dec 2023
Response from Guest Relations Specialist on Jan 9, 2024
Hi Les,We are delighted you had an outstanding stay and that you loved all aspects of our hotel. Thank you for the excellent rating, and we look forward to hosting you again soon.

2/10 Terrible

Jeff

Traveled with family
Room was not available. At 11pm, I had to find a room somewhere else. Have called multiple times to resolve this issue.
Stayed 1 night in Dec 2023
Response from Guest Relations Specialist on Jan 9, 2024
Hi Jeff,We sincerely apologize for the inconvenience you experienced during your recent stay. We understand the frustration of not having a room available, especially late at night. Our team is committed to providing the best service, and we regret any difficulties you encountered. We assure you that we take guest feedback seriously and will use this information to improve our processes for a smoother experience in the future.

8/10 Good

Vivian

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Guest Relations Specialist on Jan 31, 2024
Hi Vivian,Thank you for taking the time to share your experience with us. We appreciate your positive rating and are delighted to hear that you had an overall satisfactory stay. Our team works hard to provide a comfortable and enjoyable environment for our guests, and we're pleased to see that reflected in your feedback. If you have any specific comments or suggestions on how we can further enhance your experience, we would love to hear them. We look forward to welcoming you back in the future.

8/10 Good

David

Stayed 1 night in Dec 2023
Response from Guest Relations Specialist on Jan 1, 2024
Hi David,Thank you for taking the time to share your experience with us. We appreciate your positive rating and are delighted to hear that you had an overall satisfactory stay. Our team works hard to provide a comfortable and enjoyable environment for our guests, and we're pleased to see that reflected in your feedback. If you have any specific comments or suggestions on how we can further enhance your experience, we would love to hear them. We look forward to welcoming you back in the future.

10/10 Excellent

Jennifer

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Guest Relations Specialist on Dec 30, 2023
Hi Jennifer,Thank you for being our guest with us and taking the time to share. We always want to provide our guests with a comfortable stay, and a rating like yours serves as encouragement to all of us. It was our pleasure accommodating you, and we look forward to welcoming you back soon.

6/10 Okay

Rose

🙂
Stayed 1 night in Dec 2023
Response from Guest Relations Management on Dec 30, 2023
Dear Rose, Thank you for taking the time to share your feedback with us. We appreciate your choice to stay at our hotel and sincerely apologize that your experience fell short of expectations, as reflected in your 3 out of 5 rating. Your satisfaction is of utmost importance to us, and we would love to hear more about your stay to better understand how we can improve. If there were specific aspects that did not meet your expectations, please do not hesitate to share them with us. We are committed to providing an exceptional experience for our guests, and your insights are invaluable in helping us achieve that goal. We hope to have the opportunity to welcome you back in the future and ensure a more positive and memorable stay.

2/10 Terrible

Walter

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
The beds were too small And smelled bad
Stayed 1 night in Dec 2023
Response from Guest Relations Management on Dec 30, 2023
Dear Walter, Thank you for taking the time to share your feedback with us. We sincerely apologize for the inconvenience you experienced during your stay. We understand the importance of a comfortable sleep environment, and we regret that the beds did not meet your expectations. Please be assured that we take your comments seriously, and we will be addressing the issue promptly to ensure a more pleasant experience for our future guests. Our commitment is to provide a clean and comfortable atmosphere for everyone, and we appreciate your valuable input as it helps us to continuously improve. If there is anything else you would like to share or discuss further, please feel free to reach out to our guest services team. We hope to have the opportunity to welcome you back and exceed your expectations in the future.

10/10 Excellent

Rick

Traveled with family and small children, Traveled with pets
Liked: Cleanliness, staff & service, property conditions & facilities
Great price for overall. No fee for pet.
Stayed 1 night in Dec 2023
Response from Guest Relations Specialist on Dec 28, 2023
Hi Rick,We appreciate your positive feedback and are delighted to hear that you found our hotel to offer great value for your stay. Our commitment to providing affordable accommodation while maintaining high-quality services is at the core of our mission. Additionally, we're pleased that our pet-friendly policy met your expectations, and we strive to create a welcoming environment for both our human and furry guests. Your satisfaction is important to us, and we look forward to the opportunity to host you again in the future.

8/10 Good

Aditya

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Stayed 1 night in Dec 2023
Response from Guest Relations Specialist on Dec 27, 2023
Hi Aditya,Thank you for taking the time to share your experience with us. We appreciate your positive rating and are delighted to hear that you had an overall satisfactory stay. Our team works hard to provide a comfortable and enjoyable environment for our guests, and we're pleased to see that reflected in your feedback. If you have any specific comments or suggestions on how we can further enhance your experience, we would love to hear them. We look forward to welcoming you back in the future.