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Reviews of Sleep Inn & Suites West Medical Center

2.5 out of 5
Sleep Inn & Suites West Medical Center
6915 I-40 W, Amarillo, TX

Reviews

8.4

Very Good

Rating 10 - Excellent. 498 out of 1001 reviews" "
Rating 8 - Good. 296 out of 1001 reviews" "
Rating 6 - Okay. 98 out of 1001 reviews" "
Rating 4 - Poor. 69 out of 1001 reviews" "
Rating 2 - Terrible. 40 out of 1001 reviews" "

8.6/10

Cleanliness

8.8/10

Staff & service

8.0/10

Amenities

8.2/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

6/10 Okay

Wanda G

Traveled with partner
Liked: Cleanliness, staff & service, amenities
Most of your king rooms the tvs didn’t work including ours. You can hear every noise in that hotel.
Stayed 1 night in Apr 2024

8/10 Good

Amelia

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The beds were so comfy. Housekeeping missed a piece of bread left over from another guest. Housekeeping kept knocking on the door before check out time.
Stayed 1 night in Apr 2024

10/10 Excellent

Patrick

Traveled with partner
Nice place to stay
Stayed 1 night in Apr 2024

6/10 Okay

Kathleen

Traveled with family
Liked: Staff & service
Disliked: Property conditions & facilities
There were many things not in working order: the pool, one of the fitness machines, the room keys. There was a not so pleasant smell in the lobby/halls.
Stayed 1 night in Apr 2024

10/10 Excellent

BRENT, MARION

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024

4/10 Poor

Elisa

I’ve stayed here numerous times before using Expedia. This property has really declined and is in bad shape and the desk clerk was very unaccommodating and rude when I checked in.
Stayed 1 night in Mar 2024

10/10 Excellent

Gerald

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Shree' on Mar 26, 2024
Thank you for your rating of our hotel

6/10 Okay

Kathy

Liked: Staff & service
Frayed carpet, dusty TV, rust stains on tub. Light bulb burnt out in bathroom
Stayed 1 night in Mar 2024
Response from Shree' on Mar 26, 2024
We sincerely apologize for the multiple issues you encountered during your recent stay at our hotel. Your feedback is incredibly important to us, and we regret that we fell short of providing you with the comfortable and enjoyable experience that we strive to offer all our guests.The conditions you described, including frayed carpet, a dusty TV, rust stains on the tub, and a burnt-out light bulb in the bathroom, are unacceptable, and we are truly sorry for any inconvenience or discomfort they may have caused you.Please know that we take these matters seriously, and we are working diligently to address and rectify each of these issues. Our housekeeping and maintenance teams will be addressing the cleanliness and maintenance concerns in the room you occupied to ensure that they are promptly resolved.We understand that this experience may have tarnished your impression of our hotel, but we hope you will consider giving us another opportunity to provide you with the exceptional stay that you deserve. If you choose to return, please don't hesitate to reach out to us directly, and we will do everything in our power to ensure that your next visit exceeds your expectations in every way.Once again, we apologize for the inconvenience, and we appreciate your understanding and patience as we work to improve.Warm regards,

4/10 Poor

Melvin, Rio Rancho

Traveled with pets, Traveled with family
Disliked: Cleanliness, amenities, property conditions & facilities
First room TV did not work. Second room had not been cleaned. Third room HVAC unit was very noisy. Fourth room TV stand was broken but we stayed in that room anyway. Very poor maintenance. And pool was still not open.
Stayed 1 night in Mar 2024
Response from Shree' on Mar 26, 2024
I am deeply sorry to hear about the numerous issues you encountered during your recent stay at our hotel. Your experience does not align with the standards of cleanliness, maintenance, and guest satisfaction that we strive to maintain.It is unacceptable that you had to endure multiple room changes due to various issues, including a malfunctioning TV, an uncleaned room, a noisy HVAC unit, and a broken TV stand. I want to extend my sincerest apologies for the inconvenience and frustration caused by these issues. Rest assured, we take your feedback seriously, and we are committed to addressing these maintenance and cleanliness issues promptly to prevent similar occurrences in the future.Regarding the pool, we understand the disappointment of its closure and apologize for any inconvenience this may have caused during your stay. We are actively working to resolve any maintenance or safety concerns to ensure the pool can be reopened as soon as possible.Your feedback is invaluable to us, and I assure you that we are taking immediate steps to improve our maintenance and cleanliness procedures to provide a better experience for all our guests. If there's anything else we can do to make amends for your experience or if you have any further concerns, please do not hesitate to reach out to us directly.We hope you will consider giving us another chance to provide you with the exceptional stay you deserve. If you choose to return, we will do everything in our power to ensure that your next visit exceeds your expectations in every way.Thank you for bringing these issues to our attention, and we appreciate your understanding and patience as we work to address them.Warm regards,

4/10 Poor

Danielle

Stayed 1 night in Mar 2024

10/10 Excellent

Sharon

Liked: Cleanliness, staff & service, property conditions & facilities
Friendly staff
Stayed 1 night in Feb 2024
Response from GM on Mar 7, 2024
Thank you for the positive review we appreciate your feedback.

10/10 Excellent

Debbie

Business traveler, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel for the price!
Stayed 2 nights in Feb 2024
Response from GM on Mar 7, 2024
Thank you for the positive review we appreciate your feedback.

10/10 Excellent

Briana

Liked: Cleanliness, staff & service, property conditions & facilities
Helpful and nice staff
Stayed 1 night in Feb 2024
Response from GM on Mar 7, 2024
Thank you for the positive review we appreciate your feedback.

10/10 Excellent

Mary, DeSoto

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Elevator seems a little unsafe
Stayed 1 night in Feb 2024
Response from GM on Mar 7, 2024
Thank you for the positive review we appreciate your feedback.

10/10 Excellent

Maridsa

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from GM on Mar 7, 2024
Thank you for the positive review we appreciate your feedback.

10/10 Excellent

Mary

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean, quite, dinner options in walking distance.
Stayed 1 night in Feb 2024
Response from GM on Feb 20, 2024
Thank you for the review.

2/10 Terrible

shinesha

Stayed 1 night in Feb 2024
Response from Shree' on Mar 26, 2024
Sorry we did not give better service than a 1.

10/10 Excellent

Jana

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Helpful staff from front desk to housekeeping
Stayed 1 night in Feb 2024
Response from GM on Feb 20, 2024
Thank you for the review. Ill share this with the staff.

8/10 Good

Cindy

Traveled with pets
Liked: Cleanliness, staff & service, property conditions & facilities
Easy, right off Hwy
Stayed 1 night in Feb 2024
Response from GM on Feb 20, 2024
Thank you for the review.

8/10 Good

Nathan

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
One night stay with my boys. Just fine
Stayed 1 night in Dec 2023
Response from GM on Feb 20, 2024
Thank you for the review.

10/10 Excellent

Wendy

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Very friendly staff….room is clean and comfortable
Stayed 1 night in Jan 2024
Response from Shree' on Feb 2, 2024
Thank you so much for taking the time to share your positive feedback! We are thrilled to hear that you found our staff very friendly and that your room was clean and comfortable. Providing a welcoming and comfortable experience is our top priority, and it's always rewarding to know when we've succeeded.

10/10 Excellent

Jill

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from GM on Jan 8, 2024
Thank you for the review! We appreciate it! Hope to see you again soon!

10/10 Excellent

CATHERINE

Stayed 1 night in Jan 2024
Response from Shree' on Feb 2, 2024
Thank you for your rating of our hotel.

8/10 Good

AKayla

Traveled with family
Liked: Cleanliness, staff & service
Disliked: Room comfort
Too hot
Everything was good except it was too hot in the room and it was uncomfortable. Found out they control the thermostat so they can keep the electric bill low.
Stayed 1 night in Jan 2024
Response from GM on Jan 8, 2024
Thank you for the review we appreciate your feedback, we actually do not control the thermostats as the units are controlled either on the unit its self or off the actual thermostat on the wall.

8/10 Good

Kiana

Traveled with family
Liked: Staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from GM on Jan 8, 2024
Thank you for the review! We appreciate it! Hope too see you again.

6/10 Okay

Katrina Lourdes

Traveled with family
Liked: Staff & service
Disliked: Property conditions & facilities
Stayed 1 night in Jan 2024
Response from GM on Jan 8, 2024
Thank you for the review! We appreciate it! Hope to see you again.

10/10 Excellent

Joe

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
In a sea of expensive hotels, Sleep Inn and Suites is more reasonably priced, but they don’t skimp on service or quality. Our room was nice, the bed was comfortable. We really enjoyed our stay.
Stayed 2 nights in Dec 2023
Response from GM on Jan 8, 2024
Thank you for the review! We appreciate it! Hope to see you again soon!

8/10 Good

Ron

Stayed 1 night in Jan 2024
Response from GM on Jan 8, 2024
Thank you for the review! We appreciate it! Hope to see you again soon!

10/10 Excellent

Terri

Stayed 1 night in Dec 2023
Response from GM on Jan 8, 2024
Thank you for the review! We appreciate it! Hope to see you again soon!

2/10 Terrible

Verified traveler

Disliked: Staff & service
This Hotel is a crap shoot
I have stayed at this hotel several times in the past several years. The first 3 visits were great. The 4th visit, there were 18-wheelers parked in the back parking lot with their motors running all night, making it impossible to sleep. This year I decided to give them another try. Huge mistake! Upon arrival, I was told room was not ready but was given key cards. I came back 30 minutes later and was allowed to go to the room. I had requested top floor on the non-highway side of the hotel. Room was top floor but directly facing the highway. Made 3 different trips back to the front desk because the key cards would not open the door to the room. After the clerk let me in with his key. I turned on the TV, which also did not work. I called the desk several times and there was no answer. I assume the clerk was away letting other guests into their rooms because their key cards didn't work either. I had several tense conversations with the clerk. Eventually, they put me in another room, which looked like it was in need of complete renovation. Huge water stains all over the carpet that looked like there had been some sort of leak coming from the air conditioner. Read all reviews and pay close attention to the bad ones. I remember seeing one from a lady who had the same experience with the key cards not working. I called Choice Hotels customer service during this whole process, and they were totally unhelpful.
Stayed 1 night in Dec 2023
Response from GM on Jan 8, 2024
unfortunately we can not guarantee the request that are made due to not having the available. These issues are being worked on with the key cards but we cannot rush when the parts and technician come in. we hope you give us another chance in the future.

10/10 Excellent

Marsha

Stayed 1 night in Jan 2024
Response from GM on Jan 8, 2024
Thank you for the review! We appreciate it! Hope to see you again soon!

10/10 Excellent

Anna

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024
Response from GM on Jan 8, 2024
Thank you for the review! We appreciate it! Hope to see you again soon!

10/10 Excellent

Kevin

Traveled with family
Liked: Amenities, property conditions & facilities
Very friendly staff. Safe location.
Stayed 2 nights in Jan 2024
Response from GM on Jan 8, 2024
So happy to hear about your stay with us! We appreciate your review and hope to see you again!

2/10 Terrible

Hannah

Traveled with family
Liked: Staff & service, room comfort
Disliked: Cleanliness, property conditions & facilities
I wanted to like this place
Got to our hotel. The pool is closed for construction, so we couldn't even use it, and the pool was one of the reasons we booked here, as promising our 3 year old a swim at the end of the day makes a 12 hour car ride more bearable. Got into our room, and the toilet started making gurgling sounds, and then someone else's feces came up out of the bathtub drain along with lots of brown water and the toilet completely overflowed on its own without us ever using it. The carpet was dirty and there was toothpaste marks on the sink in the bathroom. My husband went down to the front desk and they switched us rooms, I don't know if a refund was talked about but it was late so moving hotels would have stunk anyway. We were put in a room with an adjoining room, which worked fine. One of the bathroom lights didn't work so it was very dim in there, and the main light to one of the rooms didn't work either. The refrigerator made a loud rattling sound that made it so I couldn't even have it plugged in to keep our lunch for the next day cold. And the heater was also horrible loud. The beds were very comfortable though. Breakfast closed at 9 but they had yogurt which was nice. Coffee was good. Staff was all very friendly.
Stayed 1 night in Jan 2024
Response from GM on Jan 8, 2024
Thank you so much for your review and we are sorry the experience was not what you expected. Fortunately we were able to fix the plumbing problem and are working hard to make sure guests are comfortable when they choose to stay here at Sleep Inn. We do hope to see you again!

2/10 Terrible

Tamara

Disliked: Staff & service, property conditions & facilities
The glass window in our room had been punched from the outside so it was completely shattered. It was double paned so the inside wasn't broken out but was shattered and unsafe.There was mold in the bathroom on the ceiling and we could hear water dripping. Blood stains on the mattress. The TV did not work nor did the AC and there was no phone. Breakfast was ice cold as well. Worst stay I've ever experienced.
Stayed 1 night in Jan 2024
Response from GM on Jan 8, 2024
Thank you for the review we appreciate your feedback. These issues have been addressed.

6/10 Okay

Verified traveler

Liked: Cleanliness, staff & service, room comfort
Overall we had a great stay. Unfortunately our room Keys didn’t work and when we asked the front desk for new ones they just came upstairs to open our door with the master as the key card machine apparently didn’t work well. The room was comfortable and the front desk gentleman was very nice, however, it was inconvenient to have to ask to be let in our room any time we both left.
Stayed 1 night in Jan 2024
Response from GM on Jan 4, 2024
Thank you for the review we appreciate you're feedback. We are getting the door locks upgraded sadly we are just waiting on the new locks to come in and the technician.

2/10 Terrible

John

Disliked: Staff & service
On Dec 21, 2023 I arrived at Sleep Inn & Suites West Medical Center, Amarillo, Texas to stay one night at a reserved room. I checked in, got two key cards from the desk clerk who said his name was Donny, and proceded upstairs. After trying both keycards numerous times, I hauled my suitcase back down to the lobby. I told Donny that the keycards didn't work, expecting that there might have been a mistake in coding them. He told me that the key cards were crap, and sometimes guests had to try up to twenty times to get them to work. He said he would re-code them, but that was just the way it was. I said I was not looking forward to hauling my suitcase up and down. Instead of trying to be helpful, he straightaway said that if I wanted, I could find somewhere else to stay. I had driven all day and did not want to start searching for another hotel, so I put up with what has to rank as the most rude, unhelpful clerk I have ever had to deal with. I considered reporting him to the hotel manager, but I had to get up early the next morning to continue my trip. I was going to let this go, until... Until I received my credit card bill, and discovered that I have been billed twice for my one night stay. Do not do business with this hotel. The staff are incredibly rude, and the either careless or blatantly dishonest.
Stayed 1 night in Dec 2023
Response from Shree' on Feb 2, 2024
I hope this message finds you well. I am writing to express my sincere apologies for the extremely disappointing experience you had during your stay at Sleep Inn & Suites West Medical Center in Amarillo, Texas, on December 21, 2023. Your feedback is deeply concerning, and I want to assure you that we take such matters very seriously.Regarding the double billing, I am truly sorry for the error and any inconvenience it has caused. We will investigate this issue promptly and take corrective action to refund the overcharge to your credit card. Please rest assured that this is not our standard practice, and we are committed to resolving the billing discrepancy as soon as possible.Once again, I apologize for the multiple issues you encountered during your stay. We appreciate your bringing them to our attention, and we are committed to making the necessary improvements to prevent such incidents in the future.

8/10 Good

Mel

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Would have liked the pool and hot tub to be usable. Not a big deal. Great price
Stayed 1 night in Jan 2024
Response from GM on Jan 4, 2024
Thank you for the review we appreciate you're feedback. The pool and hot tub is almost ready to open just waiting on a few more parts.

8/10 Good

Robert

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Our stay was convenient and comfortable. The breakfast came up a bit short of expectations.
Stayed 1 night in Dec 2023
Response from GM on Jan 7, 2024
Thank you for the review we appreciate you're feedback.

8/10 Good

Paul

Liked: Cleanliness, staff & service, room comfort
Key card security issue
The key cards never worked. The attendant said they sometimes take 30-50 tries to get in. Never happened
Stayed 1 night in Dec 2023
Response from GM on Jan 7, 2024
new door locks have been ordered and we are just waiting for then to come in. we appreciate you're feedback.

2/10 Terrible

Joseph

Traveled with family
Liked: Cleanliness
Disliked: Staff & service, amenities, property conditions & facilities
Had to move rooms 3 times. Television and phone in first room didn’t work, second room only had one bed (there were 4 of us), and third room needed pin codes to unlock channels, and the front desk person did not have them. We were never apologized to or offered any compensation for the inconveniences.
Stayed 1 night in Dec 2023
Response from GM on Jan 4, 2024
Thank you for staying with us and, i apologize for the inconvenience.

8/10 Good

deborah

Liked: Cleanliness, staff & service, property conditions & facilities
bed was very comfortable.
Stayed 1 night in Dec 2023
Response from GM on Jan 4, 2024
Thank you for the review we appreciate you're feedback.

6/10 Okay

Amy

Traveled with family
Liked: Staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from GM on Jan 4, 2024
Thank you for the review we appreciate you're feedback.

4/10 Poor

Tania

Traveled with family
Disliked: Cleanliness, property conditions & facilities
Sleep Inn and Suites
This was a not so good experience. When I booked the room, I requested a room on the first floor because my mother who was traveling with me has mobility difficulties. I requested a room with ease of access in the room. No one read my notes/requests because I got a room on the second floor with no disability access. The good thing is that it was just a one night stay. The bed was comfortable and clean but the carpet and floor were questionable.
Stayed 1 night in Dec 2023
Response from Shree' on Feb 2, 2024
I want to sincerely apologize for the inconvenience you experienced during your recent stay with us. I understand how important it is to have a room that meets specific accessibility needs, especially when traveling with someone who has mobility difficulties. I am truly sorry that your request for a first-floor room with ease of access was not fulfilled.

4/10 Poor

Melvin, Rio Rancho

Traveled with pets, Traveled with family
Disliked: Cleanliness, property conditions & facilities
Pool was closed AGAIN. Bathroom sink top was cracked / broken, a safety hazard as the sharp pieces still barel in place could have cut a person or fallen onto our feet. I will likely not stay at this facility again, which is too bad as a year ago it was much better. And breakfast is a joke and served by an inhospitable woman.
Stayed 1 night in Dec 2023
Response from GM on Jan 4, 2024
Thank you for the review we appreciate you're feedback. These issues have been addressed and are being taken care of.

10/10 Excellent

Lucille, Fort Collins

Stayed 1 night in Dec 2023
Response from Shree' on Feb 2, 2024
Thank you for your rating of our hotel.

10/10 Excellent

henry

Traveled with family
Liked: Cleanliness, staff & service
Stayed 1 night in Dec 2023
Response from GM on Jan 4, 2024
Thank you for the review we appreciate you're feedback.

10/10 Excellent

Diane

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The service was great and rooms clean and comfortable and good breakfast no complaints
Stayed 1 night in Dec 2023
Response from GM on Jan 4, 2024
Thank you for the review we appreciate you're feedback.

10/10 Excellent

Waylon, Gillette

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was one of my top stays. My room was nearly spotless and the staff were pleasant. Good choice!
Stayed 2 nights in Dec 2023
Response from Shree' on Feb 2, 2024
Your kind words mean a lot to us, and we truly appreciate your recognition. If there's anything else we can do to enhance your stay or if you have any specific feedback, please feel free to let us know. We look forward to hosting you again and ensuring your future visits are just as enjoyable.

10/10 Excellent

Isela

Traveled with pets, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023
Response from GM on Jan 4, 2024
Thank you for the review we appreciate you're feedback.