Ratings based on 204 Verified Reviews

They paid and stayed. We double-checked.
4.2 out of 5
91% of guests recommend
4.4 Room cleanliness
4.4 Service & staff
4.2 Room comfort
4.5 Hotel condition
They paid and stayed.
We double-checked.
2 out of 5
by A verified traveler from minnesota

nothing like any other hilton

Posted Sep 22, 2014
room not same as advertised does not have seperate living room also was dirty.ice cream in fridge,kleenex's in chair,popcorn in bed,carpet not vacumed,dirty coffee cup. i complained and took cup to front desk they really took care of me i got a free bottle of water from their pantry!!! yes!! no i will not stay again i visit family in area twice a year ill never stay there again. the help didnt even seem to care like it happens all the time.
Comment from Hotel Management
Oct 1, 2014 by HGI Ames, Hotel Management
Thank you for sharing your experience with our hotel. We sincerely apologize that we fell short. You booked a two queen bedroom, which does not have a living room space. Our King Junior suites and Deluxe Suites do have a living room area. We appreciate your feedback and this was discussed with our housekeeping manager to prevent this from occurring again. We do hope you give us another chance in the future. Thank you, Brittany Johnson Assistant General Manager
3 out of 5
Recommended
for Everyone
by A verified traveler

Supernationals stay

Posted Sep 4, 2014
Pros: I liked the room I had and the location of the hotel. Was there for supernationals in Boone and it was right off the highway.
Cons: Notify guests of the adjustments of the beds either at check in or have a sign on the bed with directions. Lower price of breakfast buffet or free.
I enjoyed the hotel while I was there. The room was very nice and spacious. The hotel staff were very nice. The only complaints I have is the bed was as hard as a rock and at checkout I find out you could adjust the bed to whatever firmness or softness you wanted. Would have been nice to have been told that at check in or at least have a sign on the bed with directions. The other complaint is having to pay almost $11 for breakfast that you get free at most hotels.
Comment from Hotel Management
Sep 16, 2014 by GuestRelations, Hotel Management
Thank you for your review of your stay with us. We're sorry you missed the sign on the front desk about our GSS mattress system. Your comments regarding the adjustable bed have prompted us to re-issue signs for every bedside table to avoid this issue for future guests (of which we hope you'll be one). We look forward to seeing you again soon.
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Jul 12, 2014
Very clean with friendly staff. Breakfast Buffet is okay. I would definitely stay here again.
Comment from Hotel Management
Sep 16, 2014 by GuestRelations, Hotel Management
Thank you for choosing to stay with us and I am glad to hear that your stay with us was a memorable one! We look forward to welcoming you back to the Hilton Garden Inn Ames in the near future.
5 out of 5
Recommended
for Families
by KathleenVV from Chicago

4th of July in Ames

Posted Jul 8, 2014 on Hotels.com
We have always had a good experience when we stay at this Hilton. The staff is very friendly and competent. As ISU alums we enjoy coming to Ames and talking to the staff about what's going on on campus. The only reason I gave a 4 for cleanliness was because we found a hotel laundry bag in the closet that had underwear in it. Otherwise, the room was spotless.
Comment from Hotel Management
Sep 16, 2014 by GuestRelations, Hotel Management
Thank you for staying with us again and giving us a 5 star rating. We appreciate your loyalty and your continued trust in our hotel and our staff. Rest assured that we will do everything it takes to make us deserving of your loyalty. Sorry about the mix up with the laundry. We appreciate your understanding. Look forward to seeing you again soon. Do follow us on Facebook (AmesHGI) and Twitter (@hgiames) - we've got some great specials and promotions coming up!
4 out of 5
Recommended
by A verified traveler

I'll be back!

Posted Jul 1, 2014 on Hotels.com
Great find in a college town!
Comment from Hotel Management
Sep 16, 2014 by GuestRelations, Hotel Management
Thank you for choosing to stay with us and I am glad to hear that your stay with us was a memorable one! We look forward to welcoming you back to the Hilton Garden Inn Ames in the near future. Be sure to follow us on Facebook (AmesHGI) and Twitter (@hgiames) - we've got some great specials and promotions coming up!
5 out of 5
Recommended
for Personal Event
by Marsha from Chicago

over night stay

Posted Jul 1, 2014 on Hotels.com
We liked the hotel a lot. The price, cleanliness and staff, we will make Hilton Garden Inns one of our favorite hotels to stay in when traveling. They had me when I saw the KEURIG coffee maker! LOL
Comment from Hotel Management
Sep 16, 2014 by GuestRelations, Hotel Management
We're glad hear that you enjoyed your stay with us. We look forward to seeing you on your next trip to Ames. Do follow us on Facebook (AmesHGI) and Twitter (@hgiames) - we've got some great specials and promotions coming up! We'll be giving away a Keurig in the near future ;)
3 out of 5
Recommended
by Rocky from Omaha

Nice hotel, poor water pressure

Posted Jun 23, 2014 on Hotels.com
The hotel was very nice and clean but the water pressure was terrible. Our toilet was clogged up in the first hour there. Maintenance got right on it and fixed it in about an hour but shortly after they left it clogged again and it seemed to be detaching from the floor. They switched my room right away but later that night that toilet wasn't flushing so we just used the one in the lobby rather than dealing with switching rooms again or having maintenance come up so late at night. All of the staff were very friendly and helpful, the rooms were very clean and the beds were comfy.
Comment from Hotel Management
Aug 30, 2014 by GuestRelations, Hotel Management
We are so sorry to hear that your visit with us had issues. Thank you for posting this review. The issues you’ve raised will be addressed. We are always concerned when our hotel does not meet our guest’s expectations. We’d love the opportunity to win back your business when you are next in Ames.
4 out of 5
Recommended
for Everyone
by LG

Hotel in Ames

Posted Jun 16, 2014
Nice hotel, staff was very kind and helpful. Remembered us the next day. Noisy in the hallways at night, though there were high school kids staying there for a program.
Comment from Hotel Management
Jun 30, 2014 by GuestRelations, Hotel Management
Although we’re glad that your stay included some good points, my most sincere apology that it did not fully exceed your expectations. We at the Hilton Garden Inn strive to provide our customers with an outstanding experience on all levels – every time. We hope that you will give us another opportunity next time you’re in Ames.
5 out of 5
Recommended
for Overnight Stay Before Destination
by Chautona from California's Mojave Desert

Flawless experience

Posted Jun 3, 2014 on Hotels.com
I've stayed at a lot of hotels (7 on this trip alone) and this is almost the best hotel I've ever stayed in. Clean, up to date rooms with everything you could need and a lot of what you'd want make for a lovely night. The hotel staff is friendly, courteous, and knowledgeable about the area. They made finding a place for dinner with our dietary restrictions a BREEZE and worked hard the next morning to get us a good breakfast--making special meals kid sized. If I'm ever in the area again, I'll be back.
Comment from Hotel Management
Aug 30, 2014 by GuestRelations, Hotel Management
We're choking up a little as you call your visit "flawless". It makes our day when we hear that guests at the Hilton Garden Inn Ames enjoyed their visit. Thank you so much for sharing with us. We look forward to seeing you again on your next business trip or vacation.
4 out of 5
Recommended
for Personal Event
by Hoss from Chicago

Best option outside of Des Moines

Posted May 26, 2014 on Hotels.com
Good place to sleep, clean and convenient.
Comment from Hotel Management
Aug 30, 2014 by GuestRelations, Hotel Management
So glad you enjoyed your stay with us. We look forward to seeing you again soon at the Hilton Garden Inn, Ames.