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Reviews of Hilton Garden Inn Ames

3 out of 5
Hilton Garden Inn Ames
1325 Dickinson Ave, Ames, IA

Reviews

8.6

Excellent

Rating 10 - Excellent. 374 out of 732 reviews" "
Rating 8 - Good. 223 out of 732 reviews" "
Rating 6 - Okay. 87 out of 732 reviews" "
Rating 4 - Poor. 35 out of 732 reviews" "
Rating 2 - Terrible. 13 out of 732 reviews" "

9.0/10

Cleanliness

8.8/10

Staff & service

8.4/10

Amenities

8.8/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

Kristin

Liked: Cleanliness, staff & service
Front desk staff very friendly; parts of hotel seem a bit dated for a Hilton
Stayed 1 night in Apr 2024

6/10 Okay

Armando

Stayed 1 night in Apr 2024

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024

10/10 Excellent

Darin, Land O Lakes

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property was clean and staff was very friendly.
Stayed 1 night in Apr 2024

8/10 Good

Vickie

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very comfortable beds. Excellent customer service
Stayed 1 night in Mar 2024

8/10 Good

Cynthia

Checked in no problems very nice staff room was decent and would stay again
Stayed 1 night in Feb 2024

10/10 Excellent

Hans

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to stay!
Stayed 1 night in Feb 2024

8/10 Good

Mark

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff , clean and comfortable . Food is just not good. Convenient location
Stayed 2 nights in Jan 2024

10/10 Excellent

Cynthia

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Dec 2023
Response from Casey on Jan 10, 2024
Thank you for the wonderful review, Cynthia! We look forward to seeing you again soon!

10/10 Excellent

Dennis

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Casey on Jan 10, 2024
Thank you for the wonderful review, Dennis! We appreciate it!

10/10 Excellent

Benjamin

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023

10/10 Excellent

Tahja

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, amenities
Stayed 2 nights in Sep 2023

6/10 Okay

Janet

Traveled with partner, Traveled with family
Liked: Cleanliness, staff & service, amenities
Spacious room with 1 1/2 baths. Internet was slow, shower water was lukewarm the 2nd day.
Stayed 2 nights in Nov 2023
Response from Casey on Jan 10, 2024
Janet, Thank you for taking the time to let us know how we can improve to make our guest stays better. I have consulted our maintenance department to check our boilers to make sure we are at the right temperature for our guests. Without your review, we would have never know. We appreciate the feedback! Have a wonderful day!

10/10 Excellent

Casey

Liked: Property conditions & facilities
Stayed 1 night in Nov 2023
Response from Casey on Jan 10, 2024
Hello Casey! (Great name!)Thank you for the great score!

10/10 Excellent

Wade

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Andrew the night clerk did an awesome job of welcoming us to the property, give that man more money, you need to keep him
Stayed 1 night in Nov 2023
Response from Casey on Jan 10, 2024
Hello Wade!Andrew is an integral part of our staff and we love hearing when we are doing great! We look forward to seeing you again soon!

8/10 Good

Douglas

Liked: Cleanliness
Stayed 1 night in Nov 2023

10/10 Excellent

KARLA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023

10/10 Excellent

Kristine

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was perfect.
Stayed 1 night in Oct 2023

10/10 Excellent

Christopher

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Parents and Family Weekend
Very nice hotel. Clean, quiet and very professional staff. I would stay here again without question.
Stayed 2 nights in Oct 2023

6/10 Okay

Ruben

Traveled with pets, Traveled with family
Liked: Staff & service, amenities
Disliked: Cleanliness, property conditions & facilities
The bathroom shower was not really clean, shower smelled like sewer when you took a shower and floor was slimy. Room#100
Stayed 2 nights in Oct 2023

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2023

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2023

8/10 Good

Paige

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was nice, check in was quick, rooms were clean but the bathroom and a funky smell like wet feet or musty washcloths. Other than that, our stay was great. Comfy beds, nice lobby area, and the kids loved the pool and hot tub.
Stayed 1 night in Sep 2023

8/10 Good

Lou ann

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023

10/10 Excellent

Lori

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean
Stayed 3 nights in Aug 2023

10/10 Excellent

Loren

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2023
Response from Casey on Jul 27, 2023
Thank you so much for the wonderful review! We look forward to seeing you when your travels bring you back to the area!

8/10 Good

Thomas

Liked: Cleanliness, property conditions & facilities
Stayed 2 nights in Jun 2023
Response from Casey on Jul 27, 2023
Thank you for the great review, Thomas!

8/10 Good

Nicole

Stayed 3 nights in May 2023

10/10 Excellent

giorgio

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in May 2023

10/10 Excellent

Jay

Stayed 1 night in May 2023

10/10 Excellent

Cheila L

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Apr 2023

6/10 Okay

Jessica

Traveled with group, Traveled with family
Liked: Cleanliness
Disliked: Amenities
We came for baskeball tournament in town with several families. we ordered pizza at 930 at night and wanted to let the boys eat together. We were told we could not be in the lobby til after 10pm. So we had to go to our rooms and wait 20 minutes til 10 to come back down and eat as a group. The parking lot was very slippery my son fell going in to check in. The next morning it had snowed and the side walks had not been cleared. The parking lot was not cleared either. which made loading our car hard. (not to mention it was icy under it) We also went down to have breakfast in the morning- there was NO Coffee!! like they had ran out and no coffee could be made. I had already checked out of my room by this time so I could not go back to get coffee.
Stayed 1 night in Jan 2023
Response from Front Desk Supervisor on Jan 26, 2023
Thank you for taking the time to share your experience about your recent stay at our hotel. We sincerely appreciate your feedback and we are very sorry you were unhappy with your stay. I will address your feedback directly with our team. We hope you will consider staying with us again in the future. Our goal is to make your stay better and brighter. If something isn't just the way you like it, simply let any Team Member know, and we will make it right. Guaranteed.

10/10 Excellent

Debra

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2023

10/10 Excellent

John

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Staff was very friendly and helpful. the lobby was clean and spacious. Also had an excellent party room that was used by our grandson's hockey team.
Stayed 1 night in Jan 2023
Response from McKennzie on Jan 10, 2023
Thank you for taking a moment to share your experience. I am happy to hear you found your stay to your liking. We look forward to welcoming you back to our hotel in the future. Our goal is to make your stay better and brighter. If something isn't just the way you like it, simply let any Team Member know, and we will make it right. Guaranteed.

8/10 Good

Barbara

Traveled with family
Liked: Staff & service, amenities, property conditions & facilities
One night stay - did not use any amenities. Bed was very good. Not happy with Expedia service: had to adjust my stay and the person online deleted both nights causing me to call the motel directly and book the night I needed at a huge markup.
Response from Mckennzie Burns on Dec 21, 2022
Thank you for taking a moment to share your experience. your stay to your liking. We look forward to welcoming you back to our hotel in the future. Our goal is to make your stay better and brighter. If something isn't just the way you like it, simply let any Team Member know, and we will make it right. Guaranteed.

10/10 Excellent

Brian

10/10 Excellent

Jesse

Traveled with group
Liked: Cleanliness, staff & service, room comfort
Very enjoyable stay! Friends and family group to go to a football game. Very accommodating let us check in a little early and worked with us to have rooms next to each other. Clean comfy rooms! Had some younger kids along so was nice option to have a bowling alley/arcade across the street.
Stayed 1 night in Nov 2022
Response from McKennzie Burns on Nov 21, 2022
Thank you for taking a moment to share your experience. I am happy to hear you found your stay to your liking. We look forward to welcoming you back to our hotel in the future. Our goal is to make your stay better and brighter. If something isn't just the way you like it, simply let any Team Member know, and we will make it right. Guaranteed.

8/10 Good

Tess

Traveled with family
Liked: Staff & service, room comfort
Hotel is nice, fairly new. A little beat up in spots and could use a deep cleaning in some areas of our bathroom (at least in one we stayed)
Stayed 1 night in Nov 2022
Response from McKennzie Burns on Nov 15, 2022
Thank you for taking the time to share your experience about your recent stay at our hotel. We sincerely appreciate your feedback and we are very sorry you were unhappy with your guest room. I will address your feedback directly with our team. If there is anything else I can do for you, please contact me at the phone number or email below. We hope you will consider staying with us again in the future. Our goal is to make your stay better and brighter. If something isn't just the way you like it, simply let any Team Member know, and we will make it right. Guaranteed.

10/10 Excellent

Susan

Stayed 2 nights in Oct 2022
Response from McKennzie on Nov 7, 2022
Thank you for taking a moment to share your experience. I am happy to hear you found your stay to your liking. We look forward to welcoming you back to our hotel in the future. Our goal is to make your stay better and brighter. If something isn't just the way you like it, simply let any Team Member know, and we will make it right. Guaranteed.

10/10 Excellent

Becky

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly and competent employees!
Stayed 2 nights in Oct 2022
Response from Mckennzie Burns on Oct 27, 2022
Thank you for taking a moment to share your experience. I am happy to hear you found your room and staff to your liking. We look forward to welcoming you back to our hotel in the future. Our goal is to make your stay better and brighter. If something isn't just the way you like it, simply let any Team Member know, and we will make it right. Guaranteed.

10/10 Excellent

Lynn

Stayed 1 night in Sep 2022

6/10 Okay

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, room comfort
Disliked: Property conditions & facilities
Pool Closed
We picked this hotel because it had a pool, only to find out as i walked my 3 children there, its closed. I feel during the booking process this should be stated in BOLD!!!
Stayed 1 night in Sep 2022
Response from Mckennzie Burns on Oct 2, 2022
Thank you for taking a moment to share your experience. I apologize you were not informed about the pool area. I will discuss with my team and make sure everyone is on the same page. If something isn't just the way you like it, simply let any Team Member know, and we will make it right. Guaranteed.

8/10 Good

Susan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Sep 2022

10/10 Excellent

Ernie

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was convened and accessible was amazing < OORAH!!
Stayed 1 night in Aug 2022
Response from Mckennzie Burns on Oct 2, 2022
Thank you for taking a moment to share your experience. I am happy to hear you found the hotel and guest room to your liking. We look forward to welcoming you back to our hotel in the future. Our goal is to make your stay better and brighter. If something isn't just the way you like it, simply let any Team Member know, and we will make it right. Guaranteed.

2/10 Terrible

Brian

Stayed 1 night in Jul 2022

10/10 Excellent

Misty

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The staff was friendly, the room was very clean, and the breakfast was delicious. Only downfall was the pool was closed.
Stayed 1 night in Jul 2022

6/10 Okay

Stephanie

Traveled with family
Liked: Cleanliness, staff & service
Disliked: Amenities
We choose this hotel for the hot tub which we didn't get. It was broken. But everything was ok.
Stayed 2 nights in Jun 2022

10/10 Excellent

Serena

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in May 2022

8/10 Good

Linda

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in May 2022

10/10 Excellent

Stephen, Omaha

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The property and room was clean and comfortable.
Stayed 1 night in May 2022