Ratings based on 434 Verified Reviews

They paid and stayed. We double-checked.
4.1 out of 5
93% of guests recommend
4.3 Room cleanliness
4.1 Service & staff
4.1 Room comfort
4.1 Hotel condition
They paid and stayed.
We double-checked.
5 out of 5
Recommended
for Everyone
by A verified traveler

Great hotel!

Posted Mar 14, 2015
Staff was great! Very helpful! Beds were wonderful! Would definitely go back!
3 out of 5
Recommended
for Everyone
by A verified traveler

Posted Mar 14, 2015
There was a hockey tournament at the time and it was very noisy. Walls seemed paper thin because all we could hear was our rowdy neighbors .
5 out of 5
Recommended
for Everyone
by A verified traveler

Comfortable clean setting

Posted Mar 14, 2015
The hotel was extremely nice, way better than I expected. Staff was nice and the food was delicious.
3 out of 5
Recommended
for Everyone
by A verified travelerfrom Chicago, IL

Full service hotel between Buffalo & Niagara Falls

Posted Feb 27, 2015
Pros: I like the location, the new lobby/restaurant redo, the pool area, in-hotel car rental agency, pickup/drop off @ airport/train station, business ctr.
Cons: Replacing the elevator carpet & the in-room desk chair. Also, the door-slamming ensures an early wake-up call. Sheraton Paris Airport: soundproof !
Location: I travel to this area to visit family and manage properties, so I don't do many leisure activities. There are many things to do in Buffalo/Niagara!
I always stay here. It's a reliable home away from home for me. I like having a full-service restaurant available and the reception staff is very pleasant and helpful. While it is an older hotel and the rooms may at times seem a bit tired, the beds/bedding allows me a great night's sleep.
Comment from Hotel Management
Mar 6, 2015 by GM, Hotel Management
Thanks for your feedback and we are glad you are a repeat customer. The staffs goal is to make your stay a brilliant one and we are glad you found them to be pleasant and helpful. We appreciate your business. Have a great day.
4 out of 5
Recommended
for Everyone
by A verified traveler

Good shopping base!

Posted Feb 2, 2015
Just spent a very cold weekend in Amherst and enjoyed the warmth of the Mariott. The pool and the hot tub were a welcome relief after a day of shopping. All of the staff were most friendly and accommodating.
Comment from Hotel Management
Mar 6, 2015 by GM, Hotel Management
Thanks for your feedback and we hope you had a great time shopping. Yes, the pool and hot tub are good for relaxing after a long day at the malls. We appreciate your business. Have a great day.
4 out of 5
Recommended
for Families
by A verified travelerfrom Amherst ny

convient hotel close to Canisius and Niagara

Posted Jan 20, 2015
Pros: mostly price and location
Arrived on 1/16/2015 a bit early but no problem got checked in right away. Nice clean hotel.
Comment from Hotel Management
Mar 6, 2015 by GM, Hotel Management
Thanks for your feedback. Yes, we pride ourselves on being the best and we are glad we made your stay a brilliant one. We appreciate your business. Have a great day.
5 out of 5
Recommended
for Business Travelers
by A verified travelerfrom New Jersey

Posted Jan 19, 2015
Was in town for one night on business, and had a good experience. Easy shuttle from Buffalo-Niagara Airport, staff was very accommodating. Room was spacious, clean, and comfortable. The on-site bar/grill is a nice option to grab a quick bite to eat and/or a drink. Would recommend!
Comment from Hotel Management
Mar 6, 2015 by GM, Hotel Management
Thanks for all the positive feedback which we will be sharing with our staff. Our goal is to make your stay a brilliant one and we are glad you enjoyed your stay. We appreciate your business. Have a great day.
5 out of 5
Recommended
for Everyone
by A verified traveler

Nice Hotel great price

Posted Jan 13, 2015
Great price!! Room was good size. Hotel close to airport
Comment from Hotel Management
Mar 6, 2015 by GM, Hotel Management
Thank you for your feedback. We are glad you enjoyed your stay and appreciate your business. Have a great day.
5 out of 5
Recommended
for Families
by A verified travelerfrom Toronto,ON CANADA

Wonderful Hotel for New Year

Posted Jan 8, 2015
Pros: Cleanliness very extremely good. I give five stars for the comfort of the rooms. Perfect place to spend with family.
Location: Niagara falls is 30min away from the hotel . All indian and italian restaurants around the hotel are perfect.
Had booked this hotel through expedia.Over night stay for the new year was excellent. Clean hotel with helpful staff.My children loved it.Would definetely recommend it to friends and family .
Comment from Hotel Management
Mar 7, 2015 by GM, Hotel Management
Thank you for all of the positive feedback which we will be sharing with our staff. Our goal is to make your stay a brilliant one and I'm glad we were able to accomplish that. We appreciate your business. Have a great day.
2 out of 5
Recommended
for Everyone
by A verified travelerfrom Toronto, Ontario

Convenience over comfort

Posted Jan 4, 2015
Pros: Location.
Cons: Toilet efficiency and food.
Location: Close to freeways, shopping and border.
Our stay here was certainly simple. Easy to fine. Easy to check in and out. However, the bed was very soft. The mini fridge was very noisy. There was a large gap under the main door so light and sound got through. The toilet flush was also loud and long. And, although the service in the restaurant was great, the food was very disappointing, oily and bland.
Comment from Hotel Management
Mar 6, 2015 by GM, Hotel Management
Thank you for your feedback regarding your stay. Our goal is to make your stay a brilliant one so if for any reason during your stay you have a concern please let us know so we may address for you. We appreciate your business. Have a great day.