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Reviews of ALQasr Metropole Hotel

4 out of 5
ALQasr Metropole Hotel
Shmeisani, Amman

Reviews

9.0

Wonderful

Rating 10 - Excellent. 50 out of 97 reviews" "
Rating 8 - Good. 40 out of 97 reviews" "
Rating 6 - Okay. 5 out of 97 reviews" "
Rating 4 - Poor. 0 out of 97 reviews" "
Rating 2 - Terrible. 2 out of 97 reviews" "

9.0/10

Cleanliness

9.0/10

Staff & service

8.8/10

Amenities

8.6/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

Yasmin

Liked: Cleanliness, staff & service, property conditions & facilities
كان كل شي من احسن مايكون شكرآ عالاستقبال والخدمة واللطف بالمعاملة
Stayed 1 night in Nov 2023
Response from Mohammad Rafeeq on Nov 27, 2023
Dear Yasmin,Thank you for sharing your recent feedback during your stay with us. It is just wonderful.All the best,Mohammad Rafeeq

10/10 Excellent

Ghadir

Stayed 2 nights in Jun 2023
Response from Mohammad Rafeeq on Jul 9, 2023
Dear Ghadir, Thanks so much for your wonderful feedback. We do hope to welcome you back sometime soon. All my best, Mohammad Rafeeq Room Divisions Manager

10/10 Excellent

Adela

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
All good.
All good - a little bit old but nice. Parking is outside the hotel.
Stayed 1 night in Dec 2022
Response from Mohammad Rafeeq on Dec 8, 2022
Dear Ms. Adela,Thank you for sharing your recent feedback. It is just wonderful! We will take your comment into our consideration. We do hope to having you again at our property.All the best,Mohammad RafeeqRooms Division Manager

10/10 Excellent

Ali

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent staffing, clean room
Stayed 1 night in Sep 2022
Response from Mohammad Rafeeq on Oct 5, 2022
Dear Mr. Ali,Thank you so much for your great review. We're glad our amazing team did a great job at making your feel comfortable and safe! We're surely let them know as its praise like this that makes them work as well as they do!! We do hope to welcome you back soon. All my best, Mohammad Rafeeq Room Divisions Manager

10/10 Excellent

Sabreen

Stayed 1 night in Sep 2022
Response from Mohammad Rafeeq on Sep 7, 2022
Dear Sabreen,Thank you so much for taking the time to share this with us. We hope to be able to accommodate you again, once you're back next time you're in town.We look forward to welcome you,All my best,Mohammad RafeeqRoom Divisions Manager

8/10 Good

Helen

Business traveler, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hospitality and service! Maybe a modest Spa would make the location perfect!
Stayed 3 nights in Jul 2022
Response from Mohammad Rafeeq on Jul 25, 2022
Dear M. Helen, Thank you so much for taking the time to share your experience with us. We're really delighted you've enjoyed your visit. We look forward to welcome you back sometime soon. Best Regards, Mohammad Rafeeq Room Divisions Manager

10/10 Excellent

Sara

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was outstanding. They helped me throughout my long stay. The food at the restaurant and room service was great.
Stayed 5 nights in Jun 2022
Response from Mohammad Rafeeq on Jul 4, 2022
Dear Sara, Thank you so much for staying with us and taking the time to share your experience. We'll let our wonderful team know about your support, it's the drive that allows them to shine! We hope to welcome you back soon, All my best, Mohammad Rafeeq Room Divisions Manager

8/10 Good

Munther

Stayed 3 nights in Jun 2022

8/10 Good

Peter

Liked: Cleanliness, property conditions & facilities
Not bad
Nice hotel but a little far from the centre. Found the room to be nice but very noisy at night from the restaurant and other hotel noises. Breakfast ago
Stayed 1 night in May 2022
Response from Mohammad Rafeeq on May 15, 2022
Dear Mr. Peter, Thank you so much for letting us know about your recent visit. We're sorry you found the room very noisy. Wish you informed us, so at least we can assist in moving you to another quite rooms. We do hope we can welcome back sometime soon All the best, Mohammad Rafeeq. Rooms Division Manager

10/10 Excellent

Simon

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2022
Response from Mohammad Rafeeq on Apr 18, 2022
Dear Mr. Simon, Thank you so much for taking the time to share your experience with us. We're really delighted you've enjoyed your visit and we look forward to welcome you back sometime soon. All my best, Mohammad Rafeeq Room Divisions Manager

10/10 Excellent

Harry

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Boutique hôtel alike, cosy
Stayed 1 night in Mar 2022
Response from Mohammad Rafeeq on Mar 30, 2022
Dear Mr. Harry, Thank you so much for sharing with us your recent visit. We're so pleased that you've enjoyed your stay, our services. We look forward to welcome you back sometime soon. All my best, Mohammad Rafeeq Room Divisions Manager

8/10 Good

EHAB

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities
The Hotel offers very nice in house dining options . breakfast is nice , thanks to restaurant manager Moustafa . room was Ok . hard pillows will be added value
Stayed 2 nights in Mar 2022
Response from Mohammad Rafeeq on Mar 20, 2022
Dear Mr. Ehab, Thank you so much for your warm and kind commentary. We're delighted to have made your stay a great one! We're also so grateful for all your positivity and we're more than sure to share this with the rest of our amazing team, as its praise like this that drives them to work as well as they do! We'll take you up on your promise, and we do hope to welcome you back soon! All my best, Mohammad Rafeeq Room Divisions Manager

8/10 Good

Eskander

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Mar 2022
Response from Mohammad Rafeeq on Mar 12, 2022
Dear Mr. Eskander, Thank you so much for sharing your review during the stay with us. We do hope to welcome you back soon! Best Regards, Mohammad Rafeeq Rooms Division Manager

10/10 Excellent

Brenda

Liked: Cleanliness, staff & service
We loved this hotel so much, we came back again. It has a real boutique hotel feel, with lovely decor and artwork. Our room had an awesome view and breakfast was excellent. The rooftop restaurant was amazing! We also loved the pub :)
Stayed 2 nights in Feb 2022
Response from Mohammad Rafeeq on Feb 21, 2022
Dear Ms. Brenda, Thank you so much for sharing with us your recent visit. We are so pleased that you have enjoyed your stay, our services and dining experiences. We look forward to welcome you back sometime soon. All my best, Mohammad Rafeeq Rooms Division Manager

10/10 Excellent

Alex

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great value for money
It was a great way to finnish my trip to Jordan. The service was amazing and front desk were always eager to help
Stayed 2 nights in Dec 2021
Response from Mohammad Rafeeq on Jan 4, 2022
Dear Mr. Alex, Thank you so much for taking the time to share your recent experience with us. We're grateful for your amazing feedback and we'll for sure share your praise with our wonderful team, which always inspires them to work as well as they do! We hope to welcome you back to sometime soon! Best Regards, Mohammad Rafeeq Rooms Division Manager

10/10 Excellent

Mohammad

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Well worth the stay!
Stayed 4 nights in Dec 2021
Response from Mohammad Rafeeq on Jan 2, 2022
Dear Mr. Mohammad, Thank you so much for taking the time to share your recent experience with us. We're grateful for your amazing feedback. We hope to welcome you back to sometime soon! Best Regards, Mohammad Rafeeq. Rooms Division Manager

2/10 Terrible

SUZANA

Stayed 1 night in Nov 2021

10/10 Excellent

Craig

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great staff made our trip fantastic.
We liked this hotel so much we extended our stay to six days. The service and travel advice was outstanding. The front desk arranged 3 excellent day trips with a private driver, gave us good advice and booked our exit covid tests. They couldn't be more professional. Breakfast included was a wonderful feature. Fresh juice and 7 kinds of fruit, omelets or eggs any style, meat, 6 cheeses, toast and pastries, vegetables and hot entrees, great coffee, so many choices: all delicious.
Stayed 3 nights in Nov 2021
Response from Mohammad Rafeeq on Nov 15, 2021
Dear Mr. Craig, Thank you so much for your kind review and detailed account of your stay. It is just amazing! We really appreciate you taking the time to share it with us. I'm honored by your gracious comment and I'll be sure to share this with all of our team, as it is the drive that inspires them to work as well as they do! We do hope to welcome you back sometime soon. Best Regards, Mohammad Rafeeq Rooms Division Manager

8/10 Good

carlos

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fab Amman
Great hotel with many restaurant options at a fair price. The breakfast people are very efficient and friendly as well as the reception and all personnel. The location is excellent, close to everything. The bar/restaurant next door is fun and vinagrete on the last floor has a great view and good food. I recommend this hotel.
Stayed 3 nights in Sep 2021
Response from Mohammad Rafeeq on Oct 3, 2021
Dear Mr. Carlos, Thank you so much for sharing your stay with us. I'm delighted we were able to meet all your requirements and our dear staff did an amazing job! I'm also so pleased you had a chance to try Vinaigrette, our rooftop gem, and AlQasr Garden which has recently been renovated. It's wonderful you enjoyed both! We do hope to welcome you back soon and We appreciate your high recommendation. Best Regards, Mohammad Rafeeq

8/10 Good

Anuka

Liked: Cleanliness, staff & service, room comfort
A lovely hotel, the staff were very friendly and helpful. It seems to be a bit of an old hotel but still modernish, some wear and tear (bathroom tap didn’t work properly, furniture (couches and lounges/chairs) in the hotel could do with a clean but overall I had a great stay. Breakfast was nice and hotel is away from the Main Street so it’s pretty quiet which I liked. Room service was also delicious, although there must have been a different chef on each day as the first time I ordered a pasta it was actually better than what I had in Italy recently!
Stayed 3 nights in Sep 2021
Response from Mohammad Rafeeq on Oct 3, 2021
Dear Ms. Anuka, Thanks so much for taking the time to share your recent experience. We're delighted to hear you enjoyed your stay and we will take your notes into our consideration. We really do hope to welcome you back sometime soon. All our best, Mohammad Rafeeq

10/10 Excellent

Adli

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Abusaleh
Very nice stay
Stayed 4 nights in Sep 2021
Response from Mohammad Rafeeq on Sep 20, 2021
Dear Mr. Adli, Thank you so much for sharing your stay with us. We're delighted you enjoyed your time. We hope to welcome you back to Jordan sometime soon. Best Regards, Mohammad Rafeeq RDM

6/10 Okay

Disi

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Aug 2021
Response from Mohammad Rafeeq on Sep 4, 2021
Thank you for sharing your review. We do hope to welcoming you near future.

10/10 Excellent

Nisrern

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Jul 2021
Response from Mohammad Rafeeq on Sep 20, 2021
Dear Ms. Nisreen Thank you so much for sharing your stay with us. We're delighted you enjoyed your time. We hope to welcome you sometime soon. Best Regards, Mohammad Rafeeq RDM

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room was really nice. Would recommend the hotel.
Stayed 3 nights in May 2021
Response from Mohammad Rafeeq on Jun 6, 2021
I would like to thank you for your recent review. It is with all our pleasure to head that you find the hotel nice and you will recommend us. I do hope to having you near future. Hoping it reaches you well. Best Regards, Mohammad Rafeeq.

10/10 Excellent

Jasmin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2021
Response from Mohammad Rafeeq on May 17, 2021
Thank you for your recent review Wishing to having you next visit to Amman

10/10 Excellent

Verified traveler

Business traveler
Liked: Cleanliness, room comfort
Was fine, breakfast not as usual because of COVID Internet in the last day was lost because of the storm the bathtub had some stains, but i dont believe that they have any hygiene issue
Stayed 6 nights in Feb 2021
Response from Mohammad Rafeeq on Feb 22, 2021
Thank you for your recent review. Looking forward to welcoming you again near future. Thank you again and sorry for any inconvenience. Best Regards, Mohammad Rafeeq

8/10 Good

Melette C.

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very nice and friendly hotel would recommend it
Stayed 1 night in Mar 2020
Response from Mohammad Rafeeq on Apr 5, 2020
thank you for your recent review. It is much appreciated. We do hope to welcoming you soon. Best Regards, Mohammad Rafeeq

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2020
Response from Fadi Bazian on Jan 30, 2020
Dear Sirs Good evening to you , thank you for the support and look forward your valued visit again .

6/10 Okay

Mohammed

Business traveler
Liked: Cleanliness, room comfort
Disliked: Property conditions & facilities
Short
I booked an executive suite and it was not a suite and did not have the terrace either. The staff were polite however the facilities in the room were not up to expectation
Stayed 3 nights in Jan 2020
Response from Mohammad Rafeeq on Jan 22, 2020
Dear Mr. Mohammed, Thank you for sharing your recent stay with us. The room was 311; an executive suite but the terrace according to availability as we didn't mention in all extranet that we sell executive suite with terrace. The next day I offered you to move to terrace but you said that you are OK. However; I would like to thank you for staying with us and you found our staff polite. I do really hope to having you next time when you come back to Amman. Best Regards, Mohammad Rafeeq. Rooms Division Manager.

10/10 Excellent

Verified traveler

Traveled with group, Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent hotel with delicous resturants in it .its high recommanded to stay in it ehen visit amman
Stayed 2 nights in Jan 2020
Response from Mohammad Rafeeq on Jan 22, 2020
Dear, Thank you so much for taking the time to let us know about your recent stay at AlQasr Metropole Hotel. We really appreciate your feedback and are super delighted to hear you'd 'definitely recommend' us! That's fantastic! We look forward to welcome you back sometime soon! Best Regards, Mohammad Rafeeq Rooms Division Manager

6/10 Okay

Vishal

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Not too good for business traveler's
Breakfast could have been better. The service of the hotel is not as per the standard of 4 star hotel. Not worth the money but connectivity to city center is good.
Stayed 3 nights in Jan 2020
Response from Mohammad Rafeeq on Jan 12, 2020
Dear Mr. Vishal, Thank you for let us know about your recent stay at AlQasr Hotel. I'm really sorry to hear that you weren't happy with our service although you had got a free upgraded to our executive rooms and late check out till 16:00 as free of charge. Also Sir and as any other hotels; we don't allow to heat any food from outside within our facilities. This is one of our policies and standard. I do really hope to welcoming you again near future. Best Regards, Mohammad Rafeeq Room Division Manager.

10/10 Excellent

alexis

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Phenomenal
My two stays at this hotel during my trip to Jordan exceeded my expectations both times.I felt welcomed and valued by each and every employee I encountered, and truly went above and beyond to meet my needs from start to finish. I will always recommend this hotel to anybody travelling to Amman.
Stayed 1 night in Dec 2019
Response from Mohammad Rafeeq on Dec 29, 2019
Dear Alexis, Thank you so much for your kind feedback! I'm really pleased you enjoyed your time and I'm so grateful you found AlQasr Metropole Hotel 'excellent'! I will sure pass on your praise to our fantastic team and look forward to welcome you back anytime soon. Best Regards, Mohammad Rafeeq. Rooms Division Manager

8/10 Good

PatilMesrobian, Lebanon

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent staff! I had a great stay. However, I do have have 1 small comments. The room was too hot and the was no option to put in on AC. I opened the window but there was alot of noise coming from the outside. so I couldn't sleep well.
Stayed 3 nights in Nov 2019
Response from mohammad rafeeq on Dec 5, 2019
Dear Ms. Patil, Thank you for sharing your recent review! it just amazing that your stay was great and you had enjoyed. I agree with you about the room since on winter season we transferred the AC system to be heating for all hotel property. We really do hope to welcoming you near future Best regards, Mohammad Rafeeq

10/10 Excellent

Raffat

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay!
Had a great stay. Everyone was helpful & generous!
Stayed 1 night in Nov 2019
Response from Mohammad Rafeeq. on Dec 1, 2019
Dear Mrs. Raffat, Thank you very much for let us know about your recent stay at AlQasr Metropole. We do hope to having you next time. Best Regards, Mohammad Rafeeq. Rooms Division Manager

8/10 Good

Roland

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2019
Response from Mohammad Rafeeq on Dec 1, 2019
Dear Mr. Roland, Thank you for sharing your rating with us. We do hope to having you next time. Best Regards, Mohammad Rafeeq

10/10 Excellent

Craig, Canada

Liked: Staff & service, property conditions & facilities
This is a great hotel. Staff are friendly, beds are comfortable and the breakfast is a buffet with something for everyone. An uber is roughly $4 cdn to downtown attractions. I say uber because every taxi we have been in has tried to rip us off so make sure you have uber downloaded before your trip.
Stayed 1 night in Oct 2019
Response from Mohammad Rafeeq on Nov 24, 2019
Dear M. Craig, How wonderful! We're so glad our team accommodated you so well and we're pleased your stay was a good one! It's great to know breakfast was to your liking and we're happy you found the rooms to be comfortable.

8/10 Good

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel was nice and clean. Rooms were spacious. Hotel restaurant served very nice Italian food.
Stayed 2 nights in Oct 2019
Response from Mohammad Rafeeq on Nov 2, 2019
Dear, That's just amazing! Thank you for sharing your review with us. We do hope to welcoming you near future. Best Regards, Mohammad Rafeeq. Rooms Division Manager

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Sep 2019
Response from Mohammad Rafeeq on Sep 29, 2019
Thank you for your sharing your review. We do hope to welcome you again in future.

10/10 Excellent

Rabih, London

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent experience, as always. I am a returning customer. I will return again.
Stayed 4 nights in Sep 2019
Response from Mohammad Rafeeq on Sep 8, 2019
Dears, Thank you so much for taking the time to let us know about your recent visit, and especially the fact that you'll 'definitely' stay in AlQasr Metropole Hotel again!! That's amazing! We look forward to welcoming you back soon! All our best, Mohammad Rafeeq

10/10 Excellent

Verified traveler

Traveled with family and small children
Liked: Staff & service
Staff was very friendly accommodating and helpful. Great service and very helpful. Hotels could use with a little refurbishment. Curtains didn’t work, very old broken uncomfortable baby crib and mouldy bathroom curtain in the shower. A/C in the room was also not in great condition. Towels were not white and fluffy and could be replaced
Stayed 1 night in Aug 2019
Response from Mohammad Rafeeq on Aug 25, 2019
Dear, Thank you for sharing your recent review with us and you find our staff were accommodating and friendly. We are sorry for any disturbing during your stay. However; all notes you have mentioned, we will take them into our consideration. We do hope to welcoming you once again near future. Best Regards, Mohammad Rafeeq. Rooms division Manager

10/10 Excellent

Verified traveler

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was amazing, the place was clean , and I enjoyed the place and food.
Stayed 2 nights in Aug 2019
Response from Mohammad Rafeeq on Aug 25, 2019
Dear, Thanks so much for taking the time to share your recent experience. We're delighted to hear you enjoyed your stay and we do hope to welcome you back sometime soon. All our best.

8/10 Good

Niels

Liked: Staff & service
Disliked: Property conditions & facilities
Stayed 2 nights in Jul 2019
Response from Mohammad Rafeeq on Jul 22, 2019
Dear M. Niels, Thank you for sharing us your recent review. We do hope to welcoming you soon. Hoping it reaches you well.

10/10 Excellent

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Good, friendly and modern place. It's a bit far from the 'centre' of town but as there isn't much to see or do in the centre, that's not much of a problem, and you can easily get an Uber.
Stayed 2 nights in May 2019
Response from Mohammad Rafeeq on May 28, 2019
Dear Anonymous, Thank you so much for taking the time to let us know about your recent stay. We're so glad you enjoyed your self and seem to have had a good experience. We're glad you were comfortable with your stay and we do hope to welcome you back.

10/10 Excellent

Luya

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in May 2019
Response from Mohammad Rafeeq on May 21, 2019
Dear Luya We're so glad your stay was a pleasant one and we thank you so much for taking the time to let us know about your recent visit. We do hope to welcome you back soon,

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Mar 2019
Response from Mohammad Rafeeq on Apr 8, 2019
Thank you for your rating

10/10 Excellent

Georges

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Always a please staying at this place, the complete experience of the hotel and its restaurants/Lounge is excellent
Stayed 1 night in Feb 2019
Response from Mohammad Rafeeq on Feb 19, 2019
Dear Mr. Georges, That's just amazing! We're so grateful for your kind review and thankful for your time to let us know about your recent stay with us! We do hope to welcome you back soon.

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice hotel in a quiet part of the city. Will return.
Stayed 1 night in Jan 2019
Response from Mohammad Rafeeq on Jan 8, 2019
It's been a great pleasure to have you stay with us and thank you so much for your kind words. We hope to welcome you back soon, All our best,

8/10 Good

Verified traveler

Stayed 3 nights in Dec 2018
Response from Mohammad Rafeeq on Dec 9, 2018
Dears, Thanks for taking the time to let us know you 'enjoyed' your 'stay'. We're so glad your overall experience was such a positive one! We do hope to welcome you back soon! Best Regards, Mohammad Rafeeq Front office & Reservation Manager.

10/10 Excellent

Doug, Toronto

Liked: Cleanliness, staff & service, property conditions & facilities
Very helpful staff. Good breakfast. 7th floor restaurant food and view both excellent
Stayed 1 night in Oct 2018
Response from Mohammad Rafeeq on Oct 20, 2018
Dear Daug, Warm Greetings to you from AlQasr Metropole Hotel. We're super glad you had a great experience and we're delighted our team were able to be of help. We'd be happy to welcome you back any time soon! All our best, Mohammad Rafeeq. Front Office & Reservation Manager

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2018
Response from Mohammad Rafeeq on Jul 24, 2018
Dear Anonymous, Thank you very much for your rating. Hope to welcoming you again near future. Best Regards